Bet365 PLAYER REVIEWS(2796)
Hung Hoang
19 November 2019
Comment from uk.trustpilot.com
Do not bet on European soccer or play black jack or any games that’s out of our control. I’ll tell you why. Most of the soccer teams are sponsored by bet365 so this site can easily influence what happens in the game. I’ll give one example I made a $2000 bet on a soccer team that was +2000 odds which would win me $40,000, it was 1-1 and it hit the 90 minute mark so extra time. My team scored which I was so excited then a minute later they disallowed the goal. This not only happened once this happened twice. And whenever I bet on a draw that had very high odds like +1000 and better the favorites would always score towards the last 10 minutes of the game and those goals were never disallowed.... so you guys tell me what you think... Now don’t get me started about black jack just try a few sessions you will understand, they will let you win the first session so you get addicted then after that I will lose 19/20 sessions. Almost every time I have 19 dealer will have 20. I get 20 dealer will have 21. I get 19 vs a 6 dealer somehow gets 20. I’m not saying this happens every single time, but it happens so often that you think how is this possible. Maybe just a bad session? But you keep on playing and every session is so similar always a bad beat. I also had a friend who won 100k in 1 week because he just started getting lucky betting on hockey then he cashed out about 90k they immediately lowered his bet limit to $5 he can’t bet anymore than that so he stopped using it. I had another friend who won about 10k in football in 1 week they banned her account for no reason just because she won. These are just some examples of how bet365 are scam artists. I’d advise using any other site, I just want to share my story, I recently deleted my account and asked them to delete my bank information and they will not delete my bank information they said they will keep it for “auditing services”. I wonder when money will start disappear from my account.... wish I never signed up to bet365
Jamie
19 November 2019
Comment from uk.trustpilot.com
Absolutely terrible site the worst out there that’s for shore casino is just completely perfetic roulette haha wat a joke was playing roulette the wekd had 200 on my account and it managed to rip me off the whole 200 doing like 20 25 bets not 1 single number came in total rip off infact the worst casino ur ever play on any site in the industry the sports book is useless as well hard to navigate matches and slow bet 365 is just completely terrible in ever single way if u wanna join then make shore u ready to lose kus that is wat will happen for shore was only on it 3 weeks and the wekd was the finisher for me not a single number so I called up and self exclude myself that’s the only best thing wat has happened is self excluding myself on this site the reviews speaks for itself shame on u bet 365
ayyya ayyya
18 November 2019
Comment from uk.trustpilot.com
Worst app i ever seen They put restriction on my account and ask me to call im calling everyday talking them and call charging everytime 10 usd. When i ask them to call they always telling they trying to call ne mothen 3 or 4 times they cdnt connect me like that email they sending. Wasting money and wastin time
Upset punter
18 November 2019
Comment from uk.trustpilot.com
The first sportsbook I've ever used and to this day I put a large chunk of my bets through them. Let's start off with the positives: 1) Site itself is very stylish and clean. Both desktop and mobile versions are great and easy to use. I've had some issues with mobile application, so four stars for the app, and five for the desktop. 2) Lots of sports and matches are covered, and there are a large number of markets available for each. Little to no trouble finding the games I want to play, four and half stars for that. 3) Odds are competitive, but I wouldn't put them on the top. Still, no complaints, four stars. 4) Live streaming coverage is the best of any sportsbook I've ever come across, five stars. 5) Fair and competitive cash-out. You can cash-out your stake in full if you want, and they offer cash-out for way more markets than most sportsbooks both pre-game and during game. Full five stars. Neutral points: 1) Withdrawal speeds are nowhere near the fastest I've come across, but I've never had any trouble getting money to my account when I request it. My big problem is that they only seem to offer me the option to withdraw money using the method I used to deposit last, rather than offering me the chance to withdraw using any method I've ever used. Three stars, I guess. 2) They have some good campaigns and offers but they aren't well advertised, so you might sometimes be in dark about them. They do reward loyalty to some extent, but they are by no means a market leader. If there's one positive that comes from this, it's that they won't spam your email, so I'll give them three stars here as well. 3) They have welcome offer for new customer which is pretty much the standard and what you'd expect anywhere else. Three stars. 4) Customer service? The thing is, I've never had to deal with them. Maybe that's a good thing. I'm not sure. I don't really have anything negative to say about them. I've heard some high-volume players having trouble with them and while I would never deny that considering how badly some sportsbooks treat winners I've personally never experienced anything of such. Overall I'd give them four and half stars. I would recommend Bet365 to any gambler.
vagsir88
18 November 2019
Comment from uk.trustpilot.com
cheats and scammers
Bryson Wilson
18 November 2019
Comment from uk.trustpilot.com
Great website, but closed my account randomly because i won to much i guess.. which makes it a crappy website. Payouts were always fast, though.
Jose Quispe
18 November 2019
Comment from uk.trustpilot.com
SCAMMERS SCAMMERS SCAMMERS. I have being betting and loosing and winning. When you start to win they stop to pay your withdrawns. STAY AWAY FROM BET365, otherwise you will make these rich scammers.
Michael Hart
18 November 2019
Comment from uk.trustpilot.com
I am at a point that is beyond frustration and borders some mental image ... well I don't need to state something that can be taken as a threat of violence. I opened an account, unaware that one must reside in the state of NJ in order to use the site. I registered my information, which verifies your address, and deposit funds with this site. No problem registering or having them take my money. I made bet 365 ( they don't deserve to have any part of their name caped) aware of this issue and a short time later my account was locked out. I then started my long journey into HELL...no insult intended for worshipers of old Johnny Devil. All I wanted was my account closed and my money refunded... and even had a number of their C S R's state that they would be happy to help...but first I needed to go thru their STRONGHOLD system, known in criminal parlous as EXTORTION HOLD. You get error message after error message stating that the six digit code is formatted wrong....but there is only space for six characters.The ( these worthless C S R's) do a great job of shoveling the cow stuff so high that they hope you just give up. They lie but they do so much of it that in their little minds they sadly think they are giving you the truth....... LONG STORY SHORT... STAY AWAY FROM THESE WORTHLESS BAST.... AND STAY TUNE FOR UPDATES FROM MY NEXT INTERACTION....AT LEAST WE CAN ALL FILE COMPLAINTS WITH THE NJ GAMING COMMISSION!
jojo theckedathu
18 November 2019
Comment from uk.trustpilot.com
They are frauds of the higest level, its shocking that no organisation is actually monitoring their activities so they do as theybplease. Specially with cricket markets they are the worst ever they cheat openly. They are completely aware of the match outcomes and suspend their sights unnecessarily waiting for the low odds phase to go away. In the last year i have seen them keep their matches suspended in most jackpot matches when the odds are the best for punters to earn. Betting controling organisations are surely turning a blind eye coz off the green they get under the table to look the other way. Dont waste ur time and hard earned money with these crooks. They dont even give loyal customers proper bonous. Go to paddypower and skybet insted. They are not theives like bet365. Bet365 you guys should be shameful people loose so much money but u dont want anyone to earnback anything..
Joleen barlow
18 November 2019
Comment from uk.trustpilot.com
Can't get a bonus or feature on the games, total crap, don't waste your money!
Andy Dine
18 November 2019
Comment from uk.trustpilot.com
Absolutely shocking cashout speed. It's amazing it allows you to cashout instantly when it's in their favour, but when it's in the punters favour it delays the request until it's a few pence then crashes you out.
Wayne Reynolds
18 November 2019
Comment from uk.trustpilot.com
Your site is always down.. it's not worth joining because it's always down.
Joseph
18 November 2019
Comment from uk.trustpilot.com
Wow this site just restricted my account as well. I went from being able to bet $4000 to $40. They locked me out as I started to make a comeback and stated that I need to prove how I can afford to gamble these amounts. I sent them my T4 and they told me that the amount I earn doesn’t justify my wager amounts! They asked to see inheritances and proof of any side jobs I do. Are these people crazy? Since when do you have to be rich to gamble ? They didn’t ask me for any proof of income when I was losing for months then I start to win and they lock me out. As of now they’re telling me they aren’t going to pay me. These people are abusive.
Mike
18 November 2019
Comment from uk.trustpilot.com
Site has restricted my account and everyone else that I know as well. As soon as I got up they made my max bet $50 down from $5000. I’m getting local reports and feedback online that they are doing this to everyone in my city. One person told me they deposited $5000 placed a bet for $100 on a pre game event and they instantly restricted. They only want customers who non stop lose. You are not allowed to win. Pretty sad for a company that makes 4 billion a year. They’ve forgetting who brought them to where they are today.
Sudheer Oggu
18 November 2019
Comment from uk.trustpilot.com
if u are looser they will welcome with both hands open.once even for a week u start winning they will limit your account to 40 or 50 usd.stay away
Robert
18 November 2019
Comment from uk.trustpilot.com
Honestly I can’t stand this site how they get away with stuff and yet there considered number one. If people only knew the scams involved and the worst customer service governed by horrible supervisors. I’m still not over what this company put me thru for nearly 2 weeks. I feel so betrayed cause I’ve been with these scammers for nearly 20 years. To put all that money in as a loyal and honest customer I’m totally betrayed and robbed. It’s so true what they say about not allowing u to win. As I keep warning u guys stay away from this site. I’ve tried to expose these criminals by telling all my friends who bet on this site. I’ve had 2 of them change betting sites. I told them to tell there friends and spread the word. This whole team who works for bet 365 shouldn’t be in management. They shouldn’t even have a job anywhere with that kind of remorse. Absolutely no respect for there customers. I’ve been around seeing a lot of bad things in my life especially bad customer service. I’ve mentioned the things I witnessed on there slot machines. It’s so bad no one would believe it. I think they took advantage cause I always kept putting money in even thow it would never pay. By law percentages are supposed to pay 85 to 90 percent of what goes in. Not the 5 percent I have experienced. These guys think someone can keep putting in thousands and not make over 50 bucks. Ya rite and they tell me that’s how it is then. If anyone else experienced that they Probly would of shot up the place. Anyways don’t ever play there slot machines. Those machines change as time goes by there sequence changes and I’ve witnessed witnessed that a few times. Like I said before u guys can make your get rich quick money by stealing but in the end god judges and you’ll have to pay for that stolen money. Anyways to all players on bet365 be very careful. They do things in secret as in ways u may not figure it out. Then once u catch on there criminal side comes out threatening u instead of apologizing. This message is in regards to Paul fa the supervisor. I want u to know I haven’t forgotten that day u spoke to me. I hope u get fired. Worst supervisor on there. No respect at all for customers. Anyways enuf said I try not to be vengeful cause I do believe in forgiving but also want to expose the bad. God bless and take care.
Chris Smalley
18 November 2019
Comment from uk.trustpilot.com
I have used bet365 for months and I would say I am a good customer. Their site crashed again on the 7th of November and at half time I emailed to say I had some large accumulators that I need to cash out. No reply the site wasn’t fixed in time to cash out and needless to say they lost. I asked today for a refund or a free bet and was completely shut down with a corporate standard reply .. might as well of put “we aren’t bothered we make loads of money go gamble some where else if you’re not happy” .... so I am , closed my account awful customer care not bothered about the money it’s the principle and their response .. don’t use them , their platform is good but so are many others
Ian Wilson
18 November 2019
Comment from uk.trustpilot.com
Really poor won't honour a mistake web site down for over an hour but still took my money when I had no options at all to work a cash out etc etc how can that be right very very poor leaving the door open for a more customer related company who will honour and look after there customers us the ones who pay your wages ? You will soon it the buffers the waves building !!!
Csaba Sz?cs
18 November 2019
Comment from uk.trustpilot.com
The website, the betting options, and the odds are good, but If you doing live-betting, and if you can't do your next bet, because of a technical problem (website crash sometimes), the Bet365 will not compensate you. Keep this mind!
Dave Carroll
18 November 2019
Comment from uk.trustpilot.com
Always suspended. Bad
Alexander Dunlop
18 November 2019
Comment from uk.trustpilot.com
This site is not working again tonight. For a company that advertises cash out etc this is awful. Never ever admits it or apologise. Corporate morons
Kris
11 October 2019
Comment from uk.trustpilot.com
This is by far the WORST site ever that I have been on.. I've never bet on games in my life before now yet apparently I have an account they then tell me I can withdraw my funds they will instantly be returned to me them they now say it will take 4 business days to get back and that I can no longer have an account because I had more than one open... thing is the first one wasn't even myself that opened it so now I'm without money to bet on the game tonight and in a bad mood..... apparently these people cant do their job
Mr S Ball
11 October 2019
Comment from uk.trustpilot.com
I can't understand the bad feedback for Bet365... Been with them for a good few years now, and found them to be, without doubt, one of the very best in the marketplace... I back mainly Greyhound racing. They offer great early prices, a cash-out option, and regular Free bet credits... I suggest that anyone reading some of the reviews on here, just give Bet365 a try... Trust me, I've tried them all, and Bet365 are top of the pack...
Mikel Blanc
10 October 2019
Comment from uk.trustpilot.com
Automatically remembers your last sports bet , causing loads of problems with accidental bets. This problem gets reported.every day yet they still keep this pointless part of the app. Another way to rob people
MAXINE STROUD
08 October 2019
Comment from uk.trustpilot.com
Love the games on this site but it is sooo predictable! I can't afford to gamble a lot but the second i up my stake from say 10p to 20p i win absolutely nothing! Every single game & time i play! I know it's random but how can this happen every time? Also i may get a bonus round on 1st stake but again, i up my stake and never get 1 in 100 or so spins! Think it's a site for people who spend 100's of pounds a time rather than the little people who just want to bet a little for fun but even that gets boring when you constantly get nothing to withdraw!
Ben
07 October 2019
Comment from uk.trustpilot.com
OK site,but nothing special.
Yasmine
06 October 2019
Comment from uk.trustpilot.com
My account “freezes” so I can’t cash out. Every time my cash up is high I can’t access my liveodds or any games. I’ve tried to log in from another device but still the same. When the cash out is closed then my account works fine and I lost the odds. I don’t even have the opportunity to cash out when it’s available. Such a scam.
Karen Leitchman
02 October 2019
Comment from uk.trustpilot.com
Keep away this casino is horrible they are after your money the owner of this casino run with 1.600000.00 pound that your deposit money keep safe everyone from this scambag
Alun Phillips
28 September 2019
Comment from uk.trustpilot.com
"Restricted" my account for no reason, rang me in work on my mobile, no communication since. Still no access to my account and wont let me withdraw the small amount I have in credit, putting up every hurdle possible asking my for a 4 digit code which I have never used before. Its not like I ever win! Keep well away from these there are better firms around with better bonuses.
Eddie Vabole
28 September 2019
Comment from uk.trustpilot.com
Horrible company. Please avoid them. They are robbing everyone who gives them chance. Don't waist your time or you're money on them. Please.
Milos Simic
27 September 2019
Comment from uk.trustpilot.com
I am profesional seller bet 365/neteller/ skrill account,I need serious buyers.call me.My telegram @cobra1811
Donald Breen
26 September 2019
Comment from uk.trustpilot.com
Only been with bet365 7mths but find them fast to pay out and best cash out offers compared to main rivals
Stephen
25 September 2019
Comment from uk.trustpilot.com
I played for a long time, but suddenly my account was cut. And I don't know why! I contacted them, but I didn't receive any information. Play here or not, your choice. The bookie is not bad. But this is a very unfortunate situation
Eddie Vabole
24 September 2019
Comment from uk.trustpilot.com
13 grand lose are you kidding me. Please don't deposit your money in here. You will only lose.
tyt Paetg
21 September 2019
Comment from uk.trustpilot.com
Won $6000 over 3 years ago after depositing $200 and getting on a winning run... they then restricted my bets to like a dollar or something....withdrew immediately and told them to suck a fat one after I received my cash....worls biggest betting company my nuts...they would sell their own mother to make a dollar....they are universally referred to by punters in the know as bet $3.65 for this very reason.....steer clear
Jp
20 September 2019
Comment from uk.trustpilot.com
Would be no stars, but no option. I placed a bet early, then a couple of days Before race is even run the horse is pulled out, bet365 keep my money. I've always known non runners to be paid as stake back. Not with this lot of criminals. Stay clear of this shower of sh!8.
Sujan
20 September 2019
Comment from uk.trustpilot.com
Please help me my account eropen
Hanna Shin
18 September 2019
Comment from uk.trustpilot.com
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justin rizzi
17 September 2019
Comment from uk.trustpilot.com
I was so sick with the flu I never had a chance to complain. So angry at the customer service. Hard to blame them when it’s really the supervisor in charge and whoever manages the place. No doubt this company in the slots department is the biggest scam I’ve ever witnessed. I can’t believe the level of greed this company goes to to scam there customers. At the very least they should try and compensate for there mistakes or even offer something. I complained about so many things which I forgave them for but once I went on the slot machine spin doctor it was eating money so fast for nearly 3 days and it was like I was betting 3 bucks a shot but I was Only betting 40 cents it was mostly dead spins only to come to a bonus that paid nearly nothing. I’d like to share something’s on here but I’m sure no one would believe how bad it really is. Since this bad management didn’t wanna compensate me at all I’ve decided to expose there injustice. One machine months ago called diamond mine I played and it took money almost so fast not to mention no bonus. So I kept going back to it cause eventually I’m thinking it had to pay. Already invested a fortune. Remember I’m only betting 40 cents a shot. Would u believe it took me ruffly 4.5 days to get a damn bonus. 4.5 days!!! Not hours!!! That’s the biggest fraud I’ve ever seen on slots. Of course it wasn’t full 24 hour days they were maybe a few hours a day. But still that’s ridiculous. Anyone who even waits an hour may feel frustrated. I could understand if the machine paid a bit but it paid lousy 12 cents here and there with a Max Payne for the day of 2 bucks and change. Ridiculous!!! I can’t even tell u how sorry of an excuse this company is. At the time I defended bet 365 thinking they were good people cause they try to make sure your not gambling too much of your time cause they do warn u. I was so mad to have been waiting 4.5 days for a bonus. You’d think it would end there. I played another slot machine maybe week later called rockabilly wolves and in the bonus u get sticky wilds wherever they land. Let me remind u it took me forever to get a bonus. Maybe an hour that felt like 5 hours. But that wasn’t the problem. The problem was when I got to the bonus. So once I got in the bonus not one wild showed up on the screen. So I kept playing then got another bonus and again not one damn wild showed up and let me remind u even if one did it wouldn’t amount to sh- - . So you’d think it would end there. I kept playing cause I invested so much. Finally another bonus and on it no wilds except on my last spin which ultimately ment nothing cause it never lined up. So basically paid me nothing for all those bonuses. I got so mad cause I hate injustice and I hate fraud and liars and after all the good things I said about bet 365 I was so traumatized by my experience. Moving forward months later I had problem with the slot machine spin doctor. I called in complained so many times and it’s like they play dum with u pretending they care. I realized they just wanted to steal my money and let me have my bitter end. I could of lashed out swearing in phone or saying something but I’m better then that. I don’t like arguing and try my best to let justice be served. God only knows what judgment day will be like on bet365. So u think it ended there. I was so mad I complained so many times thru email cause I was sick with the flu and I didn’t wanna raise my heart rate cause I already have health problems. I preferred texting and she (supervisor) says she’d call me. Like I’ve been waiting for them to do something for almost a week and she asks me the same question. I’m like everything is written in the emails. I wrote it over 10 times probably. I told her I don’t wanna talk on phone cause I’m sick with flu and due to my health problems already it can become really dangerous for my heart. She was making me heart rate go up every time she’d message me the same thing with no apology or compensation only to annoy me more by asking me the same dum question. After complaining about one of there clerks hanging up on me and all the problems with slot machines and how it ruined my weekend which ultimately ruined my whole week they finally had the supervisor message me and I told them I’m so god damn upset I’m sick of explaining over and over again. Everything I had written a million times already and they still asked me the same question taking me for a fool. They didn’t offer anything after all the thousands i put in as a long long long time customer. Not a lousy dollar. I haven’t played since and decided to hit there reviews instead. i know there’s some people that would start a riot at there headquarters for this but I like to deal things in a patient way. I’m mad cause I feel like I should be suing them. I don’t have the health to be fighting these croaks so I’m Just spilling my guts in the reviews here warning everyone not to get scammed. U know it wasn’t so much the scam it was the customer service. The supervisor in charge did nothing to help the situation except make me angrier. That’s when I gave up. I’m still not over what happened and I hate slots to begin with. Due to health reasons I didn’t like going to casinos anymore so I played bet 365 at home. It was mostly to entertain my guests or mainly my new best friend a retired lady who loves slots. They’d all watch from a distance. I’d play to entertain them just to pass time. I tell u not only it made me sad but bet 365 turned my place in to a funeral home. U should of seen the look on my people’s faces seeing those bonuses on the sticky wild and some witnessed half of the time I waited 4.5 days for a bonus. After my guests would go home cause they’d get irritated waiting for a bones. Became boring and nearly offensive. They probly felt bad for me losing and getting absolutely nothing to keep me going. I had to call them by phone days later to let them know we got s bonus. It was funny at the time they laughed but in reality that’s total fraud. Now if the billionaire lady is listening to these reviews who owns this site I hope u can go check my profile. Was about September 9th till the 15th I kept relaying the same messages and they did nothing about it also I’m from Canada ruffly the Vaughn area. Just Incase u wanna investigate to actually care about your customers. Mainly the supervisor who added the cherry on top. I’m so disgusted u have no idea. If I feel bad for any reason not playing anymore it’s only cause I’m not entertaining my roommate. I love her so much and I know she’s loves watching me play. I really hoped the supervisor would of done something to make me feel like I was being heard but just didn’t care at all. Anyways I’m just letting my anger arise out here instead of stooping to there level. In the end god will judge so don’t think all things go unpunished. God bless to all on here I’m glad I’m not the only one.
kevin wilson
15 September 2019
Comment from uk.trustpilot.com
If you lose they send you promotions to keep you gambling. If you win like i did once, they restrict you account remove all promotions. What a bunch of greedy cons. Considering the owner has an MBE and awarded herself a 250 million pay packet last year.
Jake Harris
19 June 2019
Bet365 Mastercard is a very good tool as winnings are immediately paid into it and it works like any other ATM card so you can withdraw your cash at any time. New clients in Bet365 get about 100 in bet credits just by joining in. Some terms and conditions apply to the bonus newbies receive however, when compared to other bookies, they are better off. Not many bookmakers offer this starting bonus to their new customers.
Bart
31 May 2019
I really admire them. I had issues but the customer experience made it really easy for me.
Jason Peters
31 May 2019
Bet365 has a handsome reputation in the sport betting world. I enjoyed my experience with them especially the withdrawal. It was really seamless with no hassle.
Tonny
28 March 2019
they are 100% the best!
John Bu
08 November 2018
I simply dont believe any of the negatives i see commented here..... I been with Bet 365 for 6 years....always a positive experience.... Always pay within 24 hrs.... Very fair payouts on software.....
Elena Garanina
19 November 2019
Comment from uk.trustpilot.com
Extremely BAD experience the WORST service i ever had in my life
Extremely BAD experience
the WORST service i ever had in my life