Bet365 PLAYER REVIEWS(2668)
MCB
17 June 2024
Comment from uk.trustpilot.com
I’ve been using BET365 since February 2024 and out of the blue I get an email saying my account has been reviewed and restrictions will now apply. They did not say what the restrictions were so I went online to place a bet and basically the restrictions were so tight it was not worth placing any bets. I contacted customer services by email stating that I was suppressed by this as over the months I have been given free bets for as a reward for customer loyalty. I had placed over £3k of bets and was £300 up with about 5 open bets. After sending this email I got a very abrupt email saying my account was to be closed immediately but my open bets would be honoured. Thanks for that BET365 you’ve lost yourself a loyal customer.
SomeGuy
17 June 2024
Comment from uk.trustpilot.com
0 stars.Basically created an account, added my national ID, verified with success.The next day, I get an email they have decided to close my account.I write an email to the support basically telling them to go ... themselves and that I want them to delete all of my personal information.The guy tells me :"The commercial service regularly examines accounts and decides that they won't to do business with clients for unknown reasons", and goes on to tell me he cannot delete my personal data.How crazy is that and how is it even possible that these companies can keep doing stuff like that.Gangsters.
James Bond
16 June 2024
Comment from uk.trustpilot.com
terrible costumer service. Put in queue for 2 hours just to get told that i had to talk to someone else. Transfered me to that person, waited 3 hours. no one joined the chat and i was first in queue the entire time. Left and do not intend to come back.
Lana Ward
16 June 2024
Comment from uk.trustpilot.com
I deposited $100 n did not receive my bonus bets as promised im the sign up offer. When I contacted customer service they credited me $10. I’ll go back to playing Play Alberta
ufc
16 June 2024
Comment from uk.trustpilot.com
I placed a 5 pound bet cashed out at 6.78 they rejected my cash out lost the bet even after pressing confirm at 6.78
JAMES
15 June 2024
Comment from uk.trustpilot.com
Absolutely shocking,decide to close your account with no reason,and will permanently close any account they think could be mine,feel free as I only have a couple of bets now and then,perhaps it's been closed because I'm not gambling thousands a week,wouldnt bother if I were you Go to sky bet
Darren
15 June 2024
Comment from uk.trustpilot.com
This online gambling company is the best of them all. They have the best odds of any online company most of the time and pay out immediately. Not like most who take days to pay out or worse, some don't pay out at all! Why should you wait days to get paid out when they take your money instantly. Fair play to this company for the speed of withdrawals. I have never had an issue with them and recommend them highly.
Darren S.....
15 June 2024
Comment from uk.trustpilot.com
I had a bet builder on a football match they said cash out, not me, so I did, now they wont pay. Complete rip off, I even had a screenshot of 'cashed out' They are dishonest to the core, never place a bet with them again.....I placed a bet in good faith and they lied!!!
Paul O'Neill
15 June 2024
Comment from uk.trustpilot.com
Terrible customer service. They have my money and refuse to give me access to it because I cannot remember one piece of memorable data even though I can provide everything else and I can prove my ID
Piotr
14 June 2024
Comment from uk.trustpilot.com
Hi, the website is scam the bets are based on statistic website and they change the statistic for bet365 benefits. I watch the match and the player scored and have 2nd shot on target and goalkepeer save it. I won as I bet 2 shots on target but they took money from my account and they said that the 2nd shot was taken off from statistics and take took over the money and the bet was lost. Both shots are on video and still they do not want give me back money. Contacted customer service and they ignored and said goodbye. Scammers
Robert Douglas
14 June 2024
Comment from uk.trustpilot.com
Thank you BET 365....A few of my friends have had a cracking day on monday i sent them 2 horses in france at 11.30ish ....1.12 craon OUT OF AFRICA @7/1 wins at 9/4....6.28 dax PLATEADO @22/1 wins at 13/2....id say there was a few lads that had the double unfortunatley i didnt, i had £150 ew at 13/2 and £75ew at 20/1 with another firm...Apologies Denice but you have plenty, So if ive cost you £50k im truly sorry 🤣🤣🤣
Shane Greenidge
14 June 2024
Comment from uk.trustpilot.com
This is the worst site ever and I believe it's a whole scam... these people won my money time after time and I once had a winning and they would not allow my to withdraw my funds... contacted customer service and they permanently suspended my account for no reason... Bet365 is nothing but a scam site.... PLEASE BE AWARE PEOPLE... Then the worst thing is they restrict my account but it's not delete... I can't use the site but they are telling me they need to keep all my personal information.... this is foolishness... this site need closing down... seriously!!!
Michael Paton
13 June 2024
Comment from uk.trustpilot.com
Worst customer service, had to verify identity it took 2 weeks. When I rang it was ready to go but no notification. Then take so long for withdraw, gone back to ladbrokes good ridance to these clowns.
Doug B
13 June 2024
Comment from uk.trustpilot.com
Having explored numerous betting platforms, I can confidently say that Bet365 stands out as a top choice. While the app may not have the slickest interface compared to others, the overall experience more than compensates for this minor shortfall.Speedy Payments and Cashouts:One of the most impressive aspects of Bet365 is the speed with which they process payments and cashouts. In my experience, no other platform comes close. The transactions are completed swiftly, ensuring that I have access to my winnings almost immediately. This efficiency is a significant advantage, especially when compared to other platforms where delays are common.Seamless Safety Bonus:Bet365's safety bonus feature is another highlight. After a loss, the bonus was automatically credited to my account without needing to contact customer support. This seamless process is a refreshing change from my experiences with other platforms like DraftKings, Caesars, and FanDuel, where multiple support interactions were necessary to resolve similar issues.Overall Rating:Given the reliable and efficient service, I rate Bet365 a 4.6 out of 5. While the app interface could use some enhancements, the platform's performance in critical areas like payment speed and customer support efficiency makes it a superior choice. Bet365 truly sets a high standard in the betting industry.
David Whitelock
12 June 2024
Comment from uk.trustpilot.com
WARNING!!!They will happily take your money from an unverified account, but when it's time to payout they will not always pay out to the account they happily took the money fromClearly this is deliberate
Leonid Semakin
12 June 2024
Comment from uk.trustpilot.com
Got £5 from the offers on 365 and got lucky won with it . Then account was closed without explanation. If you start winning they will simply cut you off, they expect you only to deposit money not withdraw.
Nate
12 June 2024
Comment from uk.trustpilot.com
I have been an on and off customer for the past 10 years. Initially my experience with bet365 was pretty good and then things seemed to either slide or things are getting bad. Before I get into it, I have noticed that when you withdraw from Bet365 they take up to an hour to put it into your bank, that is the only positive thing I can say. When I signed up, it all went smoothly and I was having no problems with payments and withdrawals. Then 2023 hit and things have definitely been spiralling out of control. There has been nothing going on with Bet365 and my bank and any form of money transfer. Everything is okay on that part.The problem is they scam you out of your bets by doing a few things. 1. If your game has gone 'Over' during it being live, I clicked cash out for the full return. Unfortunately, the hockey game decided to review a call and Bet365 jumped the gun and allowed me to cash out but then found it the game went 'Under'. Instead of Bet365 taking accountability, they put my Bet365 balance into the negative. I was so livid and contacted the customer service, knowing that I was going to be stonewalled and nothing was done. Why have the option of cash out when they can take your money when they decide due to their mistake? 2. I like to put a small wager on some games that are live outside of the North America/Europe sphere. You get games where you are waiting for it to start and then it all disappears and you are trying to figure out if the game was cancelled or postponed. Meanwhile you have money stuck on a game where you have no idea the status of it. These kind of bets will take days on end to be rectified. You can do an online search for the result of the game but you can never find it. Especially outside of the main markets. Your bet will be stuck in limbo and you have no way of finding out the actual result of the game. Contacting customer service is completely useless because all they do is tell you to wait and we are sorry. You get no comp's or anything for the inconvenience.3. The Bet365 app is really bad. You cannot zoom in or out and if the app remains idle for a few moments, it doesn't refresh and allow for the scores to update. I always go to the Bet365 webpage on my phone so I can have the ability to navigate a lot better. They do not allow you to place bets on the website itself but you have to use the app to do that. 4. Customer service is the worst. They never rectify any problem, they just tell you to wait. 5. Bet365 only cares about luring in new customers and that is it. They never give out any free games or bets to the loyal, long time customers. In fact, I have never seen something complimentary from Bet365 for over 6 months. I personally do not live and die by freebies but it is a kind gesture to loyal customers.
Yousef Syed
11 June 2024
Comment from uk.trustpilot.com
Won a bet on April 28th, attempted to withdraw that same night by bank transfer and never received my money. Got in contact with them and they were able to return the funds back to my bet365 account after saying my bank info was invalid. After providing them with the corrected info that they confirmed to be correct I attempted to withdraw once again in the middle of May. SAME THING HAPPENED they are saying that there's nothing I can do since they released my funds but I've talked to my bank 3 times now and they never received anything from them. Once again brought this up and now they need to take another 5 business days to look into it. Absolutely ridiculous, terrible site. Will never be using this again once I receive my funds!
David Evans
10 June 2024
Comment from uk.trustpilot.com
Absolutely shocking customer service. Will not allow a conversation by phone and will only chat via email even though you continually explain that it would be 2 minutes of their time as opposed to hours of emails. Mrs Coates needs to take a serious look at this. Useless.
Alister Mickler
10 June 2024
Comment from uk.trustpilot.com
Once again this ''company'' is falsely blaming my Bank & Card issuer for not returning winnings.They have twice assured me that if I gave them required information & authority they would return winnings by WIRE TRANSFER but ,not for the first time, have'nt
Dave Fol
10 June 2024
Comment from uk.trustpilot.com
STOP! READ REVIEWS! On B365 the fun NEVER starts! Notice how no one agrees with dodgy 4* & 5* reviews that have been posted! B365 have slots with main feature boards paying £0! I've got 100s of screen shots! After 6 years & loosing over £16k, I finally won over £500, so B365 restricted my bets & the blocked my login when I complained! I also find it extremely worrying that whenever the b365 'Player Manager server' crashes (which are separate to game servers) that many slots just spin wins! (Yes I've got lots more screen shots). So question is, is this Game or player specific fixing/manipulation or just coincidence? The B365 payout stats in my experience are mainly achieved by tiny wins between £0.01p-£3.00 & these normally only drop when your low on funds, because by then there's little point in cashing out! In my last £1000 spent/deposited, I got just 3x features, which paid £1.06, £3.65 & £4.60! But even worse is that since the last b365 update of 2024 I've gotten nothing! I haven't seen 1 feature since.....it's like B365 decided that they were somehow paying out to much or maybe not paying enough to shareholders? Out of all the betting & slots sites they have the most availability of games, but in my opinion that's not a good thing, because it means they have 100s of games which no one plays & in my experience it means they pay out little/nothing & mostly just spin & spin & spin & take every penny! Of course everyone has a different experience, but I'm yet to find anyone who is real & not a paid employee or BOT that's had any good experiences from B365.....
Super Frank
09 June 2024
Comment from uk.trustpilot.com
Got the bonus round on Break da bank, 15 free spins where wins are 5X, got a few extra spins during play so 18 total… I won a total of £0.40 from a £0.36 stake, are you having a laugh?
darren bird
09 June 2024
Comment from uk.trustpilot.com
The streaming is terrible it always freezes or just never loads it's been like this for years it ruins your betsMade £3.4 billion pound profit yet I can't stream the games. Do better
Kelly Todd
09 June 2024
Comment from uk.trustpilot.com
They have put restrictions on my account. Want me to let them know how I feel. Trying to make out I have a gambling addiction. Which I don't. I know how much I'm putting on. I wouldn't do it if I couldn't afford it. Going though questions which are not relevant to me. Not one person has listened to what I have said. I've been on the phone and online chat since 9.00am this morning and still not sorted. I've raised a complaint about this, no one has been in contact regarding this. Bet365 what a absolute joke yous are.
chris groves
09 June 2024
Comment from uk.trustpilot.com
OPENED AN ACCOUNT PLACED £30 IN BETS THEN TRIED TO SEE IF I HAD WON A FEW DAYS LATER THEY HAD CLOSED MY ACCOUNT FOR KNOW APPARENT REASON, GOT TOLD THEY COULD NOT GIVE ME ONE REASON WHY THEY HAVE DONE THIS,IT WAS MANAGEMENTS CHOICE TO DO SO ASSUMING I WON AND IT WOULD BE EASIER TO CLOSE MY ACCOUNT THAN PAY OUT,I NORMALLY CHECK TRUST PILOT BEFORE DEPOSITING MONEY INTO THINGS BUT WITH THIS BEING SUCH A BIG COMPANY ASSUMED IT WAS OK, LESSON LEARNT .
Job Arroub
08 June 2024
Comment from uk.trustpilot.com
I recently received an email from bet365 informing me that my account had been permanently closed due to a decision by their internal team. The reason given was that they no longer wished to conduct business with me.However, I must clarify that I have never created or used an account with bet365, nor have I ever had any history of collaborating with their platform. Despite this, bet365 claims that I have provided them with account details, including usernames, which suggests that I have created an account. This is simply not true.I reached out to bet365 to clarify this misunderstanding and requested specific details regarding the reason for the account closure. I also expressed my concern that this action may be related to my African origin, which would be both unfair and discriminatory.I find their response unsatisfactory and feel that I have been unfairly targeted. I have never engaged in any business with bet365, and their refusal to provide specific details or reconsider their decision is deeply disappointing.I urge bet365 to review their policies and procedures to ensure that such discriminatory actions are not repeated in the future. Discrimination has no place in today's society, and I hope that bet365 will take this matter seriously and rectify their mistake.
Andy Verspaget
07 June 2024
Comment from uk.trustpilot.com
They do not honor your winnings, they make credits disappear in-app, it went from 87 euro to 47 out of nowhere.People are right this company is a scam.how it's still around and up in Google Play is beyond me.
Mario Advokatov
06 June 2024
Comment from uk.trustpilot.com
Scammers , deleted my account after verification without me having made any deposit and then their cust service says that they keep personal data for 5 years denying my right of withdrawal consent as per GDPR , so basically you sign up , input all your personal data and you get nothing but your account closed but they keep their right to process and gain profit from your personal data.. definitely EU laws not being enforced as necessary
Biprofit. Tech
06 June 2024
Comment from uk.trustpilot.com
My experience with bet365 has been nothing short of a nightmare. I invested $6,400, and now they’ve vanished into thin air. I’ve sent countless emails, but there’s no reply. The constant stress and worry are taking a toll on my health. I feel so betrayed and angry. They’ve stolen not just my money, but my peace of mind.Note: All these reviews are pointless. Look at the name section above; there's an amazing website address there. If you see (tech), that's where you should go. It saved me from significant losses and led to substantial profits. Don’t miss out.
dacino tysonpac
05 June 2024
Comment from uk.trustpilot.com
Absolutely unbelievable how bad the slots are here they are definitely not regulated correctly you can believe all the nonsense but I can guarantee they are not regulated properly. Thousands of pounds in and no wins you get your RTP and find out that it's incorrect so they don't even give you correct data stay away from these the gambling commission are terrible as well they are of no help whatsoever they are rude as well it's as if they are involved and it makes sense because they need sites like Bet365 to stay in business so it makes perfect sense for them to side with the scammers because that's how they stay in business.
Kev
05 June 2024
Comment from uk.trustpilot.com
I don't give any stars, only got 1 star because you have to put 1 to leave a review.Avoid!!! Cos these c*nts are theives with their dodgy jumping reels in order not to give bonus £250 not one bonus round and no win over £6 on £1 spins what a joke and that Coates woman whos on millions a year you can see how she gets it cos they take and take and take, CHECK OUT WIKIPEDIA bet 365 CONTROVERSIES to see just how dodgy this firm really is!!! and all they do is hide behind rng's it's bull*hit and rigged something cronic. Im no sore loser as been playing slots for years, you win some you lose some but when you can clearly see fixed slots then thats a whole different ballgame, Coates I hope you lose all your money or even better someone takes it from you.
Cara Millard
03 June 2024
Comment from uk.trustpilot.com
How on earth have Bet365 got so many 1 stars? Me & my husband have an account in the past 6 weeks for a bit of fun & my husband can’t stop winning plus he won on his free horse racing bets. He then withdrew his winnings & in the account within 5 minutes. He plays on the sports site & the casino & yesterday he won 25 free spins from free play game Mercenary & won 50 times the stake back. Hes never had one problem depositing or withdrawing money. Lots of offers every day. Can’t fault the site.
Aa
03 June 2024
Comment from uk.trustpilot.com
At midnight on April 11 and 12, I had fraudulent transactions totaling £1,670 from Bet365. I reported them immediately and blocked my card, but transactions continued until my account was emptied. Halifax initially refunded me but then reversed it, stating Bet365 confirmed the transactions were mine. I provided Halifax with evidence of my location and MAC address, but they are not helping, and Bet365 isn't responding. Any advice on how to recover my money?
Aaron Brennan
02 June 2024
Comment from uk.trustpilot.com
Avoid at all cost was playing black jack 3 hours and they robbed us of top 3 240/1 and she just happened to deal them wrong and trying to get a win have more chance getting blood out of a stone
Jordan Franks
01 June 2024
Comment from uk.trustpilot.com
This casino is so bad, feels like soon as you put money on its just going to take it. Scam 100% with rigged slots, go elsewhere
Sai Krishna
31 May 2024
Comment from uk.trustpilot.com
Bet365 provides a wide range of features on its platform to cater to the needs of both novice and experienced bettors. Here are some of the main features offered by Bet365:1. **Extensive Sports Coverage**: Bet365 covers a wide variety of sports, including popular ones like football, basketball, tennis, horse racing, cricket, and more. It also offers markets for niche sports and events.2. **Live Streaming**: A standout feature of Bet365 is its live streaming service, which allows users to watch thousands of sporting events live on their devices. This includes football matches from top leagues, tennis tournaments, horse racing, basketball games, and more.3. **In-Play Betting**: Bet365 offers comprehensive in-play betting options, allowing users to place bets on ongoing matches and events in real-time. The platform provides live odds that are constantly updated to reflect the current state of the game.4. **Cash-Out Feature**: Bet365's cash-out feature enables users to settle their bets before the conclusion of an event. This allows bettors to secure a profit if their bet is winning or minimize potential losses if the bet is losing, depending on the current circumstances of the event.5. **Bet Builder**: With the Bet Builder feature, users can create customized bets by combining multiple selections into a single wager. This provides greater flexibility and personalization in betting.6. **Live Betting Console**: Bet365's live betting console offers users a dynamic and interactive experience for placing in-play bets. It provides live statistics, visualizations, and real-time updates to assist users in making informed betting decisions.7. **Mobile App**: Bet365 offers a mobile app for iOS and Android devices, allowing users to access all the platform's features on the go. The app is user-friendly and provides seamless navigation for betting on sports and managing accounts.8. **Promotions and Bonuses**: Bet365 regularly provides promotions and bonuses to its users, including welcome bonuses for new customers.h t t p s : / / b e t t i n g r a n i . b l o g s p o t . c o m
Sandra Rodrigues
29 May 2024
Comment from uk.trustpilot.com
AVOID Bet 365 .Joined Sunday created…AVOID Bet 365 .Joined Sunday created account in Sunday set up Face ID on iOS phone in Monday sent driving lessons for easy verification on future winnings . Tried to log on this in Monday afternoon on app could not. contacted them via chat they wanted more info for security fair enough emailed them that.Then standard generic email “sorry due to the nature of the business we have closed your account ” they don’t give a reason .option to contact them further why bother the algorithm has made its decision .i win Money and they a nightmare to refund said all the times they going refund and nothing and treat you like you are a criminal….I would recommend avoiding bet365..
cameron parisien
29 May 2024
Comment from uk.trustpilot.com
Put in 1k over multiple fifty to one hundred dollor deposits and never once got over the original deposit balance during the entire time playing slots. Rigged.
charlie mcfadden
28 May 2024
Comment from uk.trustpilot.com
I excluded myself by mistake so i let bet365 know what happened but they said there was nothing they could do and I would have to stay excluded till 2029 what a joke I've been with them for over 20 years so I will have to find somewhere else to bet with
Irfan
28 May 2024
Comment from uk.trustpilot.com
Plzzzzz plzzzz can some authoritie take time do what they paid for I been messaging them saying all week laughing ur so pathetic each time before hand saying know 300 scatters 500 213 67 getting nothing surely it’s impossible they should have penny minimum wow
Mr Evans Chris
27 May 2024
Comment from uk.trustpilot.com
Just closed my account after years of gambling on horses, greyhound and football mainly. Over the weekend a cash out offered £19.80 I accepted and cashed out, the following day I got an email stating they had made an error and changed this to £8.70 , I complained back and forth 5 tines, they just don't care and stated small print, morally so wrong. Cancelled my account. Good riddance.
Matthew UnpaidChildminder Cabbage
27 May 2024
Comment from uk.trustpilot.com
AVOID Bet 365 .Joined yesterday created account set up Face ID on iOS phone sent passport for easy verification on future winnings . Tried to log on this morning on app could not. contacted them via email they wanted more info for security fair enough emailed them that.Then standard generic email “sorry due to the nature of the business we have closed your account ” they don’t give a reason .option to contact them further why bother the algorithm has made its decision .I’m not on Gamstop I don’t win big . Strange …I would recommend avoiding bet365.. better sites for a gamble
Mark Donnelly
26 May 2024
Comment from uk.trustpilot.com
Online Casino is a farce. I’m not a gambler but I have done 25 different scenarios and it’s a fix. There is zero possibility of a win other then bet 365. PaddyPower, William Hill and all other bookies have much better odds. Avoid Bet 365 for online casino gambling
David
25 May 2024
Comment from uk.trustpilot.com
NO STARS!! They can have this🖕😾 RE-REGISTERED after a few years as it was ok then but this time had countless problems with resets and login even after confirming security details played one night with a lousy £11 then eventually the next day Same again just to get told politely to F OFF WE DONT WANT YOUR CUSTOM by BET365 customer service coz of government legislation bull…t😾 well here’s my reply to them. YOU WORK FOR YOUR CUSTOMERS AND WE PAY YOU!! NO CUSTOMERS NO PROFITS!! I’m nearly 50 years old tax paying soldier N work and pay my taxes to king N country for over 30 years of my life and been gambling just as long from the high street to online gaming sites and NEITHER YOU OR THE UK GOVERNMENT IS GOING TO SHOVE A LEASH UP MY BACKSIDE ALONG WITH LOUSY CUSTOMER SERVICE PAST SND PRESENT YOU DEFINITELY DONT DESERVE MY MONEY OR MY TIME!! NEVER AGAIN!!
Jeffrey Dewey
24 May 2024
Comment from uk.trustpilot.com
Just read reviews on here seems like all have the same views, yesterday got a message (you need to deposit to watch race) strange when money in the account then message ( we’ve withdrawn your promotions ) so took money out of the account, which fair to them they transferred, then a email we’re closing your account, shame is a great site, but like some other gambling site don’t like it when your not making deposits!
Alister Mickler
22 May 2024
Comment from uk.trustpilot.com
These ante-customer people keep making life as difficult as they possibly can. Yesterday I asked for my winnings to be paid back into my RBS account. This morning they told me the RBS card issuer had refused to accept the payment in. The Bank & its card issuer confirm 100% that they have not & would not refuse a payment in. I have tried 3-4 times today to get them to pay my winnings back to me & this is their answer every time---we are not to blame. No other Bookmaker has this problem
LASZLO RAUCH
22 May 2024
Comment from uk.trustpilot.com
Joke company everyone must avoid bet365 betting site, just ripping off you
Jade Brigham
21 May 2024
Comment from uk.trustpilot.com
I’d give a one star if I could joke of a company, deposited loads never had a problem now they’ve closed my account with no response and told me they can’t tell me why they just don’t wish to accept my custom.. AVOID AT ALL COSTS ROBBERY!
s m
21 May 2024
Comment from uk.trustpilot.com
Needed to contact them via 'chat' email address not recognised , been with them 4 years!!My gripe " poker site is stitch up "Good by 365.
Maciej Gasieniec
17 June 2024
Comment from uk.trustpilot.com
As many people said, they just blocked my account with no reason after 2 days. I had very good bets, with nice profit, they close them and gave me cash out back. They are trying to get only people who have problem with gambling and doing risky bets, someone who is smart and want to earn some money, they giving a block. Ridiculous as it finest. I wish to give them 0 star.
As many people said, they just blocked my account with no reason after 2 days. I had very good bets, with nice profit, they close them and gave me cash out back. They are trying to get only people who have problem with gambling and doing risky bets, someone who is smart and want to earn some money, they giving a block. Ridiculous as it finest. I wish to give them 0 star.