Bet365 PLAYER REVIEWS(2671)
Jade Brigham
21 May 2024
Comment from uk.trustpilot.com
I’d give a one star if I could joke of a company, deposited loads never had a problem now they’ve closed my account with no response and told me they can’t tell me why they just don’t wish to accept my custom.. AVOID AT ALL COSTS ROBBERY!
s m
21 May 2024
Comment from uk.trustpilot.com
Needed to contact them via 'chat' email address not recognised , been with them 4 years!!My gripe " poker site is stitch up "Good by 365.
connor swainston
20 May 2024
Comment from uk.trustpilot.com
Bet placed in error and they know how easy the “place get” button is trigge friendly! By the time they reply bet has lost even tho bet was placed by mistake they don’t do anything. Most betting company have confirm bet or cancel within 10 seconds but not this was just a scam
Elza Bruen
20 May 2024
Comment from uk.trustpilot.com
Bet365.com has left me devastated. I invested $6,200 and now all my money is gone. No replies, no help, just empty promises. I feel so lost and betrayed by their actions. This site is a total scam and should be shut down immediately. I can’t believe they got away with this..!Heartbroken by scams, finding 𝐛𝐢𝐩𝐫𝐨𝐟𝐢𝐭. 𝐓𝐞𝐜𝐡was like a miracle. It’s transformed my financial disasters into success stories..
James Moore
20 May 2024
Comment from uk.trustpilot.com
Their poker site is an absolute con. Worst run of play you'll ever see. Always runner runner hitting on the river called down with absolutely nothing. Nd hits everytime. Won't be back ever again
Richard Lawry
20 May 2024
Comment from uk.trustpilot.com
New sonone who worked in there head office told me use to go into accounts when the custimor was playing slots and change the game play so rp is 10% in stead of 96% there scam
Mr Raymond
19 May 2024
Comment from uk.trustpilot.com
Just a very small punter on sports and have been with this company for over 20 years. All the extras gradually taken away, no more best odds guaranteed, no more ITV racing free bet 4/1 winner, no more free bet bore score draw on football and now I have had all the free games removed. Bet credits are a waste of time anyway and now you have to use them within a short time. Shame Bet365 you used to be good, obviously not making a much as you used to.
Isobelle
19 May 2024
Comment from uk.trustpilot.com
It's a betting company so you're going to be ripped off. We know and accept this but Bet365 take this way too far. I've played the same games consecutively on different sites for a few weeks and I'm starting to notice the pattern. On the upside they've just been fined millions AGAIN by the Gambling Commission. Report if you feel they've been unhelpful the GC do take complaints seriously even if Bet365 don't.
Nigel paul Buckle
18 May 2024
Comment from uk.trustpilot.com
Login,system terrible,day after day of "your details are,incorrect"take your money if you can get on,but after that,don,t want to know you.bye,bye,365.
Mike
18 May 2024
Comment from uk.trustpilot.com
Casino and slots is complete trash never payout anything over 10-50 waste of money this site is
Daniel
18 May 2024
Comment from uk.trustpilot.com
After reading all the negative comments about bet365 iv decided to close my account , people not being payed winning bets , using people for thier money , it's a scam company and it's quite obvious they are here to take not give back il be posting on my channel on YouTube also about these scam company's
Matthew Lawrence
18 May 2024
Comment from uk.trustpilot.com
While this site is easy enough to use I advise everyone to use a different gambling site. Just because I went £5500 up in 5 months they put pressure on me to have a voluntary break! I told them I didn’t want to so they closed my account!! They really don’t like you winning guys!
customer
15 May 2024
Comment from uk.trustpilot.com
their opening offer is not all it seems and the strict criteria makes it very difficult to access the offer
Soroush
14 May 2024
Comment from uk.trustpilot.com
They will take forever to give your money back and their customer service is terrible. Avoid this site at all costs.Even when they did pay me it was not in full. They stole thousands of $$$ from me. Nothing I can do about it either
Hdi
14 May 2024
Comment from uk.trustpilot.com
hello hello people record your screen when you playing on their site and let's upload them on YouTube to remind people to stay away from this fraud site. plus we can share it maybe with the ombudsman somehow
Cherub
14 May 2024
Comment from uk.trustpilot.com
Greedy and unethical company. Started winning on some inplay sports betting then they decided to remove the market for good, at least I can’t see the market. It’s good if you lose money to them and not winning.
Pete Pan
14 May 2024
Comment from uk.trustpilot.com
Just been forced to self exclude after 20 years. They were customer service focussed in the aerly years now they just harrass you and fail to honour bets and fail to offer promotions. Removed BOG on final decs.
Mason Treen
14 May 2024
Comment from uk.trustpilot.com
If I could give 0 stars I would, there scammers, if you win big they make you change all your payments to get paid out. If there’s a void in a game they make you sit on hold for a hour with a chat person just to get your money back. They will screw YOU!!!! Horrible betting app, I think it should be banned
Phil Caldwell
13 May 2024
Comment from uk.trustpilot.com
False promises. I joined Bet365 for this years Grand National. I was promised £30 of free bets and spent £25 on bets for the big race. The £30 was not added to my account, if it was then I couldn’t find it! When I sent an email complaining about this I was told it had been added to my account but had to be used within a week! This is not a fair offer, I would not have started an account with them if I new this was how they treated their customers.
Sam Fraser
13 May 2024
Comment from uk.trustpilot.com
I recently won £5k on bet365games and they banned me when I tried to withdraw and took it…Never had a problem with withdrawals was always pretty fast but when I tried to do it this time I first got a message saying I was restricted then they banned my account saying my account was suspicious so I won’t receive the money only what I had in my balance before it… Awful company complete scam n all these bad reviews just prove it
Alick Jay
13 May 2024
Comment from uk.trustpilot.com
Use to be fairly good and fair with returns, somethings changed though over the last 2-3 months and returns are now non existent. Dont waste your money this site will now rob you
Chris thomas
12 May 2024
Comment from uk.trustpilot.com
Bet 365 like to make rules up as they go I clearly won a boxing bet which they are failing to pay out, win in the ninth round which happened don't bother placing bets will take your money they fail to pay out
Mark Dobson
12 May 2024
Comment from uk.trustpilot.com
Best betting website going. Has loads of markets, great inplay markets and quick withdrawals. Has become my number one bookmakers that reward customers with free bets now and again.
Matt
12 May 2024
Comment from uk.trustpilot.com
I've spent thousands and never gave anything back gambling is ment to be fun you win some you loose some but bet365 is just greedy a greedy company take take take and never gives..
Gavin Butler
11 May 2024
Comment from uk.trustpilot.com
How silly are the traders at Bet365?Very very silly.On the AFL when a round starts and games are in play they have for 9 weeks left Top 8 betting open.So you could back a team playing Friday night for top 8. If they were losing the Friday night game you could cash out the bet for no loss. Why? Because the traders had not amended the odds.So if a team was winning a game during the round you could jump on at same odds even if that same team was definite to win the game in play.The traders finally wised up and closed the loophole. But seriously how silly are they?A three year old would say the names Billy not silly! I’m not sure the traders could make this claim. No wander Bet365 loses money.
Shane Guest
11 May 2024
Comment from uk.trustpilot.com
Been using bet365 a number of years for both sport betting and slots. The last few months have been absolutely terrible, the slot machines hardly pay out anything, I am hundreds of pounds down and no way of getting that back now, they say gambling should be fun, it is not fun to lose a lot of hard earned money to get nothing back in return.
Michael Day
10 May 2024
Comment from uk.trustpilot.com
I am a roughie backer so I love odds drift protecter. However their maintenance happens during Australia’s peak betting times. If it is routine maintenance why not give punters a message warning 1 hour before so they can place bets?
Ali Benlyazid
10 May 2024
Comment from uk.trustpilot.com
The blocked me right upon registration. I contacted their customer support aka crooks team; the agent told me that my account was closed, that he didn't know why and that nobody could tell me why...what a bunch of scammers. Worst customer service ever!
NnL,Z
10 May 2024
Comment from uk.trustpilot.com
2 months ago call for review on My account more than 2 weeks ago asking for P60 they are still looking on this document I don't know what they want find :D customer service is joke...
David Ferreira
09 May 2024
Comment from uk.trustpilot.com
ScammersI toke a screen shot of my placed bets as I was winning and all of a sudden some bets had been replaced with some loosing teams.Now that is fraud ! You have been reported for this and I will also be reporting you for breach of data protection Act as you refuse to delete personal data from the file.People stay away from this scammers
Robbie Adams
09 May 2024
Comment from uk.trustpilot.com
It's a decent poker app. Works well on Android. Avoid the Virtual Roulette. Try Poker Stars Virtual Roulette. Much better.
John Richards
09 May 2024
Comment from uk.trustpilot.com
Placed a bet builder that only had 1 player left to have a shot on target. Decided I would cash out but before I could they marked the player as having a shot on target so I cashed out for the full amount. The money was in my balance and 30 minutes later they decided he hadn't had a shot on target took all the money out of my account didn't give me the original cash out value before he was marked as a shot on target and also keep my stake. Strongly advise you do not use this site.
Thomas Kirk
08 May 2024
Comment from uk.trustpilot.com
Why is it that my potential winnings was £1200 but because 1 player is on the bench its dropped to £422 that is absolutely ridiculous come on bet365 you need to sort that as that is a joke
Michael Jenkins
08 May 2024
Comment from uk.trustpilot.com
If I could leave zero stars I would, one is too many. This is the worst sports betting app available. On multiple occasions now I have attempted to cash out bets for it to continue to give me a Not Available message on the screen. And continue to give me the message until the cash option disappears. And tonight i had OKC -3.5 and over 214.5, welI with 5:16 remaining OKC was up 22 and the total was at 200 points and had a $842 cash out option it pulls the cash out option completely because all the starters were pulled. Needless to say the total ended at 212. But not giving your customers the option to make a choice isn’t exactly fair. I will leave bad review after bad review. I’ve deleted the app and suggest to anyone out there thinking about using it, stop and stick with FanDuel or DraftKings because Bet365 will screw you too.
Eddie T J Naylor
05 May 2024
Comment from uk.trustpilot.com
Back to back bad bonus rounds all the time any day or month of the year wouldn't be so bad if you didn't pay that director millions each year.
Irfhan Rajan
05 May 2024
Comment from uk.trustpilot.com
Be careful! I went on a little run and they restricted my betting limits but worse, they restricted my cash out option all my existing bets! When I reached out to support to find out why, I spoke with Grant who said it was a company decision no explanation as to why other than “we do not disclose” was provided and when I tried to at least get the cash out unrestricted so I can take my business elsewhere, it was also denied. Having too many pending bets is risky. I woke up one day to no cash out access. Randomly. Grant provided no reason. Be careful. All I did was take bets they offered.
margaret Pellegrine
04 May 2024
Comment from uk.trustpilot.com
Here's a review why is it that on online sites every referee review goes against you it's a f__king fix fraudulent as f__ck every online site wants shutting down a money making scam funded by the government a disgrace to sport
DAVID LUNT
04 May 2024
Comment from uk.trustpilot.com
TerribleDue to their safer gambling process i was interviewed over the phone for assesment and was told i was high risk. Absolutely rubbish, id been with them for over 10years without issues but the woman ill name as Molly gave me a lifetime ban. Why ? probably bacause id lost a whole £10 sports betting since january 2024 lol, My advice, go else where to avoid all the scrutiny, they dont respect your wishes as self exclusion should be a matter of choice thats why its called SELF EXCLUSION🤔. i had no say as i did not want this but missy molly imposed it. Be warned unless you want to be treated like a schoolkid whos caught having a crafty smoke behind the bike sheds lol.😂
Nathanael Horsfall
04 May 2024
Comment from uk.trustpilot.com
This maybe early on in the process and I’ve only just made a withdrawal from my account yesterday, but so far the process with Bet365 has been super easy. Signed up less than a week ago and verified my account no problem. The information available to you, the ease of use with the app and the game selection is excellent as well. Let’s just hope this 5 star review helps with the $14k I just won being paid promptly…🤞cheers Bet365 keep up the great work.
peter pan
04 May 2024
Comment from uk.trustpilot.com
just had the exact same as the man below, due to a management decision, i just signed up thats it. they dont fail to tell you this until you give them all your details, wont tell me why neither just a management decision. dont bother go on another site
Jeff Smith
04 May 2024
Comment from uk.trustpilot.com
Opened an account within 1 week my account has been terminated by BET365 without giving a reason. Was clearly terminated because I won a bet. Stay clear of BET365 they happily take all your money but block your account when you win money. Shameful these betting company’s
Alister Mickler
03 May 2024
Comment from uk.trustpilot.com
I am 80 yrs old & have been with this bookmaker for over 20 years.From being a wonderful company to deal with they have tranformed into a HORROR organisation.I spent 2 full days trying to do a SELF ASSESSMENT form as they requested.I tried doing it via Live Chat then by phone. The agents on the phone spoke with such strong foreign accents,coupled with a crackly line so nothing worked.Today(3rd day) I tried live chat again & at last succeeded. However the site won't work & they now tell me they have another Tech Issue which they are working so hard to resolve,haha Within minutes of putting this post on Trustpilot & informing BET365 that I had done this & was also sending a transcript of the last 3 days agrovation they had caused me to the Broadcasting Ombudsman asking why they are allowed to make a false claim(in view of all the atrocious reviews) of being the WORLD'S FAV BOOKMAKER, they suddenly re-opened my account.
Jakub Szewczyk
03 May 2024
Comment from uk.trustpilot.com
Top up your account £10 and they will take it before you start playing . Log in again balance still zero . Thieves
Scotty Tidey
03 May 2024
Comment from uk.trustpilot.com
Opened a brand new account. Could not deposit so I contacted them for help and was told (quote) "Following a review of your account, I can confirm that you will be unable to deposit into the account and therefore unable to use the account. This is a business decision." (unquote). Besides the "this is a business decision" crap there was no reason given. I own my home, have a good credit rating and supplied all of my correct and legal details so what's their f**king problem???
Paul
02 May 2024
Comment from uk.trustpilot.com
Give slightly better odds but downside is when to coming to claim your winnings it take 3 days avarage for winnings to get back into your account.I'll delete the app as soon as my winnings is in my account..
Lawson
02 May 2024
Comment from uk.trustpilot.com
Congratulations BET365 you have managed to get the lowest approval rating of ANY company on trust pilot. Wow you must be doing something really wrong. God knows how you are allowed to operate. Any other firm would have closed its doors years ago. Keep up the terrible work.
Vlad
01 May 2024
Comment from uk.trustpilot.com
Do not register and enter any personal details.I created an account, entered all of my personal details, sent them a copy of my ID and my account was immediately blocked. Without any explanation. Just that their internal department did some 'check' and decided to close my account. What did they 'check' just from my personal details, without any deposit or activity on their site? Complete nonsense. And now they refuse to delete my personal data and who knows what they're doing with it and with who they are sharing that sensitive information.. Worst experience with online 'casino' ever.
Robert
01 May 2024
Comment from uk.trustpilot.com
I placed a football acca 3 days ago and then set myself a 5 day time out as didn't want to be tempted to bet again during the week.I had a change of heart about the acca so went to take the full cash out on offer. It wouldn't let me so I asked to remove the time out early, which requires 24 hours notice.24 hours later the time out has not been removed as highlighted and I can still not take the full cash out (that's still on offer).Their customer services passed me around 3 different people and they are all citing their rules. Stating that ending the time out option could not be honoured and I can't cash out whilst on a time out.One of them passes me to another team to see if I can get the bet voided, and they refuse.I complained and my complaint got refused. They were citing it would be a breach of responsible gaming. You heard correctly, apparently me cancelling my bet so I can take my stake back to my bank account isn't in line with gaming responsibly.Shocking way to treat customers and not the first time I've had this from them.I'm a very reasonable person, they aren't at all.
C. Pat
30 April 2024
Comment from uk.trustpilot.com
Absolute worst customer service. They don't help with anyone. And they are the rudest people. They delayed their payments. Made false excuses. Then their deposits didnt work and they blame the customer. Worst service ever!!!
LASZLO RAUCH
22 May 2024
Comment from uk.trustpilot.com
Joke company everyone must avoid bet365 betting site, just ripping off you
Joke company everyone must avoid bet365 betting site, just ripping off you