Betdaq PLAYER REVIEWS(1175)
Mr Roll
03 December 2022
Comment from uk.trustpilot.com
Very helpful and quick live chat service
Very helpful and quick live chat service
Reply
steve williams
02 December 2022
Comment from uk.trustpilot.com
great service
great service
Reply
Gpunter
01 December 2022
Comment from uk.trustpilot.com
Shambolic outfit. Use various terms and regulations to shut you down randomly without warning trapping your winnings!
Shambolic outfit. Use various terms and regulations to shut you down randomly without warning trapping your winnings!
Reply
Downey, Michael
01 December 2022
Comment from uk.trustpilot.com
Keith in Cutomer Support was really helpful
Keith in Cutomer Support was really helpful
Reply
Svetlomir Rakov
30 November 2022
Comment from uk.trustpilot.com
My issue was resolved in a timely manner
My issue was resolved in a timely manner
Reply
Kevin Chad
20 November 2022
Comment from uk.trustpilot.com
Can see why betfair has no competition, I still cannot deposit into my account and nobody knows what the problem is. Cannot be bothered now to chase the problem, customer service is shockingly poor Will never come back
Can see why betfair has no competition, I still cannot deposit into my account and nobody knows what the problem is. Cannot be bothered now to chase the problem, customer service is shockingly poor Will never come back
Reply
Name Blank
17 November 2022
Comment from uk.trustpilot.com
Quick and helpful
Quick and helpful
Reply
joe
14 November 2022
Comment from uk.trustpilot.com
Great fast services. Issue resolved in minutes.
Great fast services. Issue resolved in minutes.
Reply
jim
14 November 2022
Comment from uk.trustpilot.com
Austin good humoured and patience. Very helpful
Austin good humoured and patience. Very helpful
Reply
Jenny
12 November 2022
Comment from uk.trustpilot.com
I have used all betting exchanges and Betdaq is without doubt the worst of the lot. Liquidity awful Website awfulService awful Hard to believe they are still around AVOID
I have used all betting exchanges and Betdaq is without doubt the worst of the lot. Liquidity awful Website awfulService awful Hard to believe they are still around AVOID
Reply
Sqwali Bango
12 November 2022
Comment from uk.trustpilot.com
I have used the site for many years and found it the best about for my needs since the update to the new site i have had constant problems with bets not showing as matched when they have been this as been very costly to me as i have placed again and had unwanted lays on several occasions i think the problem lies with not having a refresh button on matched bets and also the removal of the live bets at the bottom as made it hard work to see what has been matched sorry to say its no longer fit for purpose so i cant use it anymore hope you get it fixed asap as the saying goes if it aint broke dont fix it
I have used the site for many years and found it the best about for my needs since the update to the new site i have had constant problems with bets not showing as matched when they have been this as been very costly to me as i have placed again and had unwanted lays on several occasions i think the problem lies with not having a refresh button on matched bets and also the removal of the live bets at the bottom as made it hard work to see what has been matched sorry to say its no longer fit for purpose so i cant use it anymore hope you get it fixed asap as the saying goes if it aint broke dont fix it
Reply
Nigel
11 November 2022
Comment from uk.trustpilot.com
Super fast response and problem solved within 24 hours
Super fast response and problem solved within 24 hours
Reply
liam walsh
03 November 2022
Comment from uk.trustpilot.com
Let me say first that betdaq have always had excellent customer service but their new website is absolutely useless.Sometimes when placing bets on the golf market today they were not showing up on the interface.I opened two windows and they were showing different odds.The market then disappeared and i had to refresh the page not knowing if my bets were matched or not.I got logged out then after 40 minutes sometimes it used to be 180 minutes other times you could be logged in all night.The app on my android phone seems more reliable which is not saying much.Worst of all the classic site has now gone.Unfortunately a woeful experience.
Let me say first that betdaq have always had excellent customer service but their new website is absolutely useless.Sometimes when placing bets on the golf market today they were not showing up on the interface.I opened two windows and they were showing different odds.The market then disappeared and i had to refresh the page not knowing if my bets were matched or not.I got logged out then after 40 minutes sometimes it used to be 180 minutes other times you could be logged in all night.The app on my android phone seems more reliable which is not saying much.Worst of all the classic site has now gone.Unfortunately a woeful experience.
Reply
john
02 November 2022
Comment from uk.trustpilot.com
Keep offering me free bet promotions bet 10 pound receive 5 pound free Bet etc never credit my account with free bet always have to chase website is poor
Keep offering me free bet promotions bet 10 pound receive 5 pound free Bet etc never credit my account with free bet always have to chase website is poor
Reply
Jeremy Williams
01 November 2022
Comment from uk.trustpilot.com
Keith was very goof
Keith was very goof
Reply
Sean Jepson
29 October 2022
Comment from uk.trustpilot.com
Assistant (Conor) was quickto respond and very helpful.
Assistant (Conor) was quickto respond and very helpful.
Reply
JJ
27 October 2022
Comment from uk.trustpilot.com
Very poor exchange, withdrawals are so slow, 3 days now and still waiting for it to hit my bank.Not enough liquidation in the markets, sadly this is the worst exchange out of the main 4 so i cannot recommend this site
Very poor exchange, withdrawals are so slow, 3 days now and still waiting for it to hit my bank.Not enough liquidation in the markets, sadly this is the worst exchange out of the main 4 so i cannot recommend this site
Reply
Enid Abberley
26 October 2022
Comment from uk.trustpilot.com
Excellent customer service. Highly recommend
Excellent customer service. Highly recommend
Reply
George Salvona
25 October 2022
Comment from uk.trustpilot.com
The site is easy to use. If you need support it is there immediately and very helpful. Will definitely use Betdaq again.
The site is easy to use. If you need support it is there immediately and very helpful. Will definitely use Betdaq again.
Reply
ALEKSEY ILIEV
22 October 2022
Comment from uk.trustpilot.com
Perfect,helpful and polite.
Perfect,helpful and polite.
Reply
Stephen Porter
21 October 2022
Comment from uk.trustpilot.com
The customer service guy was just fantastic in helping me with my problem he had everything resolved for me in about 30 mins an absolute credit to betdaq
The customer service guy was just fantastic in helping me with my problem he had everything resolved for me in about 30 mins an absolute credit to betdaq
Reply
Paul Thompson
21 October 2022
Comment from uk.trustpilot.com
Efficiency quick clear and no nonsense betting site recommend to all and sundry
Efficiency quick clear and no nonsense betting site recommend to all and sundry
Reply
Philip Rowbottom
21 October 2022
Comment from uk.trustpilot.com
Quick response
Quick response
Reply
Andrew arnak
18 October 2022
Comment from uk.trustpilot.com
Any problems they are helpful Connor always explains everything very well
Any problems they are helpful Connor always explains everything very well
Reply
Andreas Christofi
17 October 2022
Comment from uk.trustpilot.com
Very good experience, always very helpful, handle issues quickly indeed
Very good experience, always very helpful, handle issues quickly indeed
Reply
Mr Mark Mccabe
17 October 2022
Comment from uk.trustpilot.com
Excellent customer service.
Excellent customer service.
Reply
rpan
16 October 2022
Comment from uk.trustpilot.com
hihow can i able to see the old betdaq site ,i mean classic desktop
hihow can i able to see the old betdaq site ,i mean classic desktop
Reply
AMG
15 October 2022
Comment from uk.trustpilot.com
Betdaq's new site, works fully on pc/laptop only if the page is reduced to 80%? You cannot see your betslip, or bet if the page size is more than 80%? 80% is too small for me to see anything.*My response to Betdaq's reply: I have contacted the helpdesk three times, with their replies, being unable to answer my query fully, or come up with a solution?*
Betdaq’s new site, works fully on pc/laptop only if the page is reduced to 80%? You cannot see your betslip, or bet if the page size is more than 80%? 80% is too small for me to see anything.*My response to Betdaq’s reply: I have contacted the helpdesk three times, with their replies, being unable to answer my query fully, or come up with a solution?*
Reply
Thomas Ronald Moran
15 October 2022
Comment from uk.trustpilot.com
I had a simple problem which was sorted quickly and efficiently.
I had a simple problem which was sorted quickly and efficiently.
Reply
Patrick Hebron
13 October 2022
Comment from uk.trustpilot.com
Accurate and timely response
Accurate and timely response
Reply
Jon Pregon
12 October 2022
Comment from uk.trustpilot.com
Good communication, issue resolved quickly
Good communication, issue resolved quickly
Reply
Harry
11 October 2022
Comment from uk.trustpilot.com
Another great experience but this time, with Conor.It was only a matter of weeks ago I chose to split my Daq Points evenly, three ways between Weronika, Phillipe and Austin as a gesture of goodwill.5 stars.
Another great experience but this time, with Conor.It was only a matter of weeks ago I chose to split my Daq Points evenly, three ways between Weronika, Phillipe and Austin as a gesture of goodwill.5 stars.
Reply
Laura Kiely
10 October 2022
Comment from uk.trustpilot.com
Great site... Support is fast and very helpfull
Great site… Support is fast and very helpfull
Reply
Ryan Rossborough
08 October 2022
Comment from uk.trustpilot.com
Conor was excellent and very detailed on requests and responses
Conor was excellent and very detailed on requests and responses
Reply
Nick Brown
08 October 2022
Comment from uk.trustpilot.com
Using the sportbook on rugby womens world cup , and now there limiting my stakes ? really poor . I thought betdaq wasnt like that , back to betfair sadly . Cant u the exchange on rugby as nobody eles does and if the sportbook wont take much off a bet whats the point in being a betting site
Using the sportbook on rugby womens world cup , and now there limiting my stakes ? really poor . I thought betdaq wasnt like that , back to betfair sadly . Cant u the exchange on rugby as nobody eles does and if the sportbook wont take much off a bet whats the point in being a betting site
Reply
DAMIAN MORGAN
07 October 2022
Comment from uk.trustpilot.com
The customer service staff are fantastic. Always ready to sort out any issues or to relay market requests. They are friendly and personable yet professional and efficient. Thanks as always?
The customer service staff are fantastic. Always ready to sort out any issues or to relay market requests. They are friendly and personable yet professional and efficient. Thanks as always?
Reply
Patrick Hebron
07 October 2022
Comment from uk.trustpilot.com
The agent was very polite, quick and helpful
The agent was very polite, quick and helpful
Reply
Dimitris Petko
06 October 2022
Comment from uk.trustpilot.com
After acknowledging their error, they were quick to resolve the issue I had with the exchange. They are getting more volume in football and especially horse racing in the recent days, so I usually prefer it because of the lower comission they have.
After acknowledging their error, they were quick to resolve the issue I had with the exchange. They are getting more volume in football and especially horse racing in the recent days, so I usually prefer it because of the lower comission they have.
Reply
Mr O'Dowd
05 October 2022
Comment from uk.trustpilot.com
Appropriate help given quickly regarding an account query.
Appropriate help given quickly regarding an account query.
Reply
Barry North
04 October 2022
Comment from uk.trustpilot.com
Excellent communication. ..thank you
Excellent communication. ..thank you
Reply
peter williams
30 September 2022
Comment from uk.trustpilot.com
Good markets and easy to use
Good markets and easy to use
Reply
Mrs Clark
30 September 2022
Comment from uk.trustpilot.com
Resolved issue quickly
Resolved issue quickly
Reply
Michael Errington
28 September 2022
Comment from uk.trustpilot.com
I changed my debit card details to a new one. This was because my Bank changed their system from Visa debit to Mastercard. My original card had not expired on your system so i could not withdraw funds using my new card. Fully explained the situation to me and advised what he needed from me. I responded and the situation was remedied extremely quickly. Well done Connor
I changed my debit card details to a new one. This was because my Bank changed their system from Visa debit to Mastercard. My original card had not expired on your system so i could not withdraw funds using my new card. Fully explained the situation to me and advised what he needed from me. I responded and the situation was remedied extremely quickly. Well done Connor
Reply
Customer
24 September 2022
Comment from uk.trustpilot.com
Super fast service - resolved my issue immediately.
Super fast service – resolved my issue immediately.
Reply
Roger Benke
23 September 2022
Comment from uk.trustpilot.com
All round good exchange... competitive odds
All round good exchange… competitive odds
Reply
Anthony Scully
23 September 2022
Comment from uk.trustpilot.com
Settlement problem immediately sorted. Excellent response
Settlement problem immediately sorted. Excellent response
Reply
Darren Thompson
18 September 2022
Comment from uk.trustpilot.com
Used Betdaq for years. It's great. Good odds and very competitive. I had a recent customer service experience with them where I hadn't used Betdaq for months due to personal issues. They had understandably suspended my account. 2 simple emails and my account was reactivated. Thanks Betdaq ?
Used Betdaq for years. It’s great. Good odds and very competitive. I had a recent customer service experience with them where I hadn’t used Betdaq for months due to personal issues. They had understandably suspended my account. 2 simple emails and my account was reactivated. Thanks Betdaq ?
Reply
RAJ BEDI
14 September 2022
Comment from uk.trustpilot.com
Locked out of my account and Austin sorted it out in no time Great service!
Locked out of my account and Austin sorted it out in no time Great service!
Reply
Philip Stacey
03 December 2022
Comment from uk.trustpilot.com
just major delays in sorting my issues, and not sorting this, even now i await, however this is not thestaffs fault , it is the dept s behind the scenes thatprioritise profit, the front line staff were great,
just major delays in sorting my issues, and not sorting this, even now i await, however this is not thestaffs fault , it is the dept s behind the scenes thatprioritise profit, the front line staff were great,