Betdaq Review

Get emails for offers and most of the time have to chase up the free bets associated when I do them, which is very poor.
It takes a lot of time which i don't have.

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Can't bet or withdraw money. Even Customer service can't do much.

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Customer services poor except for a man called Austin the foreign races are always off 2 Time and you can't get a bet on even though they are running 20 minutes late typical of Ladbrokes they were the same 10 years ago can't handle a delay to a race

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This is an awful company! They're either totally inept or (more likely) just base sheisters. For instance, today, I went to place a bet on a horse in-running at Salisbury, which then showed 2-9 odds, a split second before I hit the button, and I was too slow to cancel, and when (a split-second later) the odds were 8-1 and I watched the race over on Bet365, the horse was midfield and struggling! Even allowing for the time difference in races, this was a clear con trick, and the swindlers won't refund me. In fact, you should see the nonsense sent to me in emails by some bellend named Conor! Pathetic! Steer clear folks.

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Terrible. I took up their start up promotion but it wouldn’t accept their code. I asked live chat and they said it would be solved when the bet settled. Guess what! They won’t give me my free bet now. Is despicable.

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Excellent customer service and no waiting in long queues

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Betdaq have a better layout than Betfair, their customer service is quicker and more courteous. It is just a better all round experience. Especially as Betfair are now harrassing their long term customers over betting habits. But even if they weren't – Betdaq is a much more satisfactory experience for the daily player.

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Live chat was passed to emails i thought here we go it will never be sorted out like this …how wrong i was excellent service all up and running

thanks

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I had an account with bet daq for a small period of time. On review, i had an account with ladbrokes that was self excluded however bet daq authorised the account opening regardless, even though they are affiliated with ladrookes. I used the account without issue then betdaq realised the account should not have been opened so they closed the account. At this point i contacted support and they explained the ladbrookes situation to me so i thought *fair enough* refund my deposits then, a measly 40 pound, as the account should not have been accepted in the first place.

Betdaq refused this and after speaking with an agent via live chat i raised a complaint. Betdaq refused to refund the deposits even though they admitted the account should not have been permitted in the first place. Their system failed and management has failed to refund my deposits. The company is a joke with outdated systems and their customer service is poor, particularly from conor!

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Just logged in to Betdaq and tried to place a bet. Got a message saying my account is suspended! Now have to wait several days for a review to be conducted. I haven't done anything wrong I only use the exchange but apparently if you win and withdraw too much money they don't like it and will suspend you. Avoid.

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Betdaq's customer service is professional, helpful and timely. I had no issues on returning a balance over an old card and registering a new one recently. Their withdrawals are impressively quick. I am grateful for the periodic promotions they send. The company's resolute determination on Responsible Gaming can only be applauded. My sentiments, however, are tempered slightly by reading some of the reviews on here. Hopefully the company will address in the appropriate manner.

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Exchange on horse racing:
best things: excellent and fast customer service (much better than Betfair, which are actually slow virtual machines, not people), good liquidity on UK and Irish racing. Never an issue on site maintenance.
worst things: they create market on French racing very late and you never know if they are going to propose any until few minutes before.

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Extremely poor allowed me to place a bet after the results were known and then as good as of accused me of lying.
Very very poor customer service.
Avoid and use the other well known exchange where you will receive better customer service and odds.

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Enjoyed the site design and service. Happy I joined. Good service.

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I'm sorry but I have tried to open an account.
I was told my IP address was out of the UK but checked with my ISP and it was inside the UK. after confirming this, I was then told that my DNS was in Belgium.
My ISP are having difficulty switching my DNS and therefore I cannot open an account due to Betdaq rules. I'm not impressed

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Great work from Katie on the customer service team. I was able to have my problem solved with just a quick conversation through emails. Again thank you Katie

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Thanks to BetDaq
I want to thank BetDaq for making me win so much amount of money! I have won over a million dollars for over a month, and they paid out in full! Thanks to ALEXDURKI_ on Instagram too for giving me tips to win so much! You can message him to win like I did

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The staff at Betdaq are always attentive and genuinely seem to want to help.

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Superb assistance and problem solved very quickly.

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Good for horse racing but poor for every other sport. Why oh why does it take so long to settle bets? Is there really a need to wait until the end of a 90 minute football game to settle in-play markets such as overunders? Virtually every other betting site settles within a few minutes where applicable. The lack of liquidity in most markets is mainly down to this imo.

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Terrible website – keeps asking for capcha info when logging in from same computer. So annoying – just use another Exchange site now.

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Betdaq has not been my 1st choice betting site
But their really excellent customer service response has me moving more to it
Having contacted them with a problem , I had practically instant acknowledgement from Conor the service agent and a resolution within minutes
Very very impressed
Thank you

Jim quinn

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Decent betting exchange which i have been using more recently. Found it to be more reliable than some others.

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Betdaq is very easy to use back or lay if you know what your at there’s money to be made..Been using them for yrs no problems ..

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My partner signed up at this godforsaken sake site deposited 200.00 and won nearly 300.00. Then surprise surprise they closed his account saying it was suspended as he was self excluded which is incorrect as he only closed an account he had which apparently was linked to this bag of crap
How are you supposed to know who is linked to who given the amount of gaming sites readily available on the website and why was he even allowed to register. However, he has lost his winnings and the account remains closed. I would not trust these bunch of bandits with my grannies pearls.
Absolute total scumbags using every excuse to avoid the payout.

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Betdaq are a disgusting company avoid at all costs. I lost 15k over a few months, then won 7k my account was closed with no reason.

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"Fantastic customer service from INSERT RANDOM NAME here using an account with literally only THIS SOLITARY 5 STAR REVIEW FOR Betdaq"

Almost every review on here is so blatantly fake it's untrue. Betdaq are probably a 2-3 star exchange based on my experiences (quite limited given how rarely they beat Smarkets or Betfair) but having seen them spam the same generic fake 5 star reviews on here they dragged that down to 1 star

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By far the worst exchange site out there, to navigate your way through the site is time consuming not to mention the amount of times you click onto a game or race and the odds do not load up so you have to refresh the page to see the odds, quite frankly its pathetic and the slowest of the exchange sites around.
The only reason they have kept me as a customer if the 0% commission on a saturday, if it wasnt for that i would not ever open this site so they are lucky i even deal with them.
Not only that but the site is a farce when you are navigating through football, it loads up inplay matches constantly which i do not give you permission to do, i do not want to see inplay matches when i am trying to navigate to get to a pre match game, even worse is so many times you are on your chosen game and 5 seconds later it goes back to the inplay games, theres times i am having to click my game 3 or 4 times to see what i want to and for it not to try and keep reverting back to inplay games list..
WHAT A JOKE OF A SITE, it is shamefal and they should be embarrassed
0/10 total trash, improve the site and i will give u 7 out of 10, the site is appalling

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A great betting platform for both Exchange and Sports book wagers . I have been a betfair customer and find BETDAQ more accommodating and user friendly. The rules and regulations are fair and have my welfare in mind when regulating my betting activity.

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Great customer service. Fast.

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Great customer service from Marc and Conor. I had an issue with my new bank card and this was completely resolved very quickly. No phone calls just a couple of basic emails. As well as this I've always found the site to be very reliable and user friendly.

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Terrible site to login and the same goes to the expensive 13p per minute 0870 phone service. I just got cut off the last time i phoned. It is 0/10 compared to 10/10 betfair service.

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It is currently taking over two hours and i am still waiting to get logged in.

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Betdaq's customer service team are second to none. Market requests and account queries are always dealt with a high level of customer service and actioned promptly. The team are knowledgeable, professional yet personable and nothing is too much trouble. Top class

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Fantastic customer service from Keith at BETDAQ. I had a issue with my bank card and Keith got this resolved for me straight away. No waiting on the phone for hours to talk to someone just rang once and issue sorted. Keep up the good work BETDAQ 🙂

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Been a customer for over 10 years. Excellent product. Know their customer and fine liquidity on all major sports

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Managed to lock myself out of my account. Quickly and efficiently resolved. None of the delays and procrastination of the other betting exchange. Thank you Conor at Betdaq…

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Katie was very helpful and sorted my issue out very quickly indeed.

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Keith was very quick and helpful to resolve a small query that some other bookmakers may have not been so swift and helpful. Many thanks.

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I opened an account with BETDAQ, but for reasons, did not get around to using the app for a while which resulted in me missing out on a new customer offer.
One quick mail and a very swift response gave me a 2nd opportunity, which I thought was very good of them!
I'm writing this review before I place my first bet, just in case it doesn't come in… 😉

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Very nice exchange site,and only small commission on winnings

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Just resgistered went to login they suspend account lol bloody hell i just registered if i type in login wrong by mistake ye souldent suspend straight away lol its hard to remember everything when registering

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Wow, where do I begin. To cut a long story short, I placed a bet which won legitimately, and I was not paid out.

I decided to place a bet in the place market. As there were only 7 runners in the race, Betdaq were offering me 2 places in the place market at that time, which was clearly displayed in the bottom left-hand corner of the screen. After careful consideration, I decided to lay the favourite, who eventually finished 3rd, meaning the bet placed was a winner.

However, I was not paid out. Betdaq claimed that even though there were 7 runners in the race, 3 places were being offered in the place market at the time when I placed the bet. Which is completely untrue, I was being offered 2 places.

What they are clearly doing, is relying on the fact that they know I don’t have the proof to prove, that I was in fact being offered 2 places. This is because, as soon as the race is finished, the market is closed, and any such proof will be lost. Even after checking my bet history, it doesn’t display how many places were being offered to me at the time when I placed the bet, it just shows that I had a bet in that race. Therefore, I still have no proof to prove that the bet I placed was a winner, which is exactly what they want.

These people are criminals, and more needs to be done, to regulate this kind of criminal activity from companies such as Betdaq!

This incident happened back in December 2020, I’ve been busy, hence the delayed review. Just wanted to share my experience with you all. STAY AWAY FROM BETDAQ.

Henry

Username: Henrybetdaq

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Needed to update my payment card expiration date. Attempted to do it myself online but kept getting error message. Sent and email to the helpdesk. Katie was the agent that picked up my case and resolved it in one email.

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Katie solved my problem in a few minutes fast support by email

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Void winning bet after result through as a winner. No explanation why. Struggle to get any sense out of them now passed through to ibas
Claims BOG all uk and Irish racing but deep inside the terms and condition small print you will eventually discover this is singled only.
Stay clear and stay with one of the trusted sites.

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My account got suspended when my bet was still on. Later I was told I had a self excluded account.
Because of that eventhough I won the bet, they only refunded my stake. When asked about tge money I won.
They gave me this crap.

Please note that when you registered your account, you agreed to the following terms and conditions: “if your details are sent to BETDAQ from the self exclusion team of any of our UK brands, we will take steps to close any Customer Account with the same details and shall use all reasonable endeavours to do so. We reserve the right to take up to 48 hours to identify any account created on BETDAQ using the same details as the excluded account. During this time, we accept no responsibility for any activity on the site and we reserve the right to donate all monies won by such accounts to charity while refunding all deposits to you. For avoidance of doubt, during this time, we shall not refund any deposits on accounts which have been lost.”

So bottom line is if I lost the bet they could have my money because I won my bet they can keep my winnings saying EXCLUDED ACCOUNT.
Then dinate to a so called charity of their pocket.

What a thugs,fraudsters, scam …..
Don't sign up for this scammers

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Created an account via mobile,they collected all my data: ID, utility bill, asked for IP address proof, I even filled in my deposit details then logged in via my tablet which has VPN in it, account closed even before I could place my first bet. Really dodgy company be careful if you value your personal data. Apparently they are allowed to keep it for 7 years now, that is what they said when I asked to delete everything they have about me.

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1. Signed up with wrong promo code (didn't use the offer) asked them to change it to the right offer, was declined.
2. Placed 2 bets with XSP (Exchange Starting Price) twice they were removed without telling me, both bets were not matched as a result, and both bets went on to win. Was told sorry for the inconvenience.
3. Withdrew my money and will compound at 10%+ per day on Betfair Exchange instead, which I didn't want to have to do since their customer service is even worse.

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