Betdaq PLAYER REVIEWS(1175)
Zpades Acer
03 January 2021
Comment from uk.trustpilot.com
A good decent exchange and they do what they say. A good variety of markets and the commission rate is very attractive. This is the sort of company that allows you to do your thing and not get frustrated with the background events.
Customer
02 January 2021
Comment from uk.trustpilot.com
sportsbook restricted me to win 18 they can do 1
Stu
24 December 2020
Comment from uk.trustpilot.com
You have to call a premium rate number to speak with anyone (13p a minute), they said 5 working days to reply to an email. What is a working day anyway? If they are taking bets, making money etc, surely that's a working day. So, I presume a working day is Mon-Fri, I have now waited 7 working days and nothing. So, customer service is 1 star. I have noticed something, after a bad review, loads of 5 star reviews follow, usually naming an individual who just so happens to be amazing blah blah blah. I am offering odds of 1.1 that the same happens again. It will go something like this.. Dealt with Andy he was just fantastic, fake review, fake review etc etc. I can only speak as I find, 5 working days to answer a query, then to take 7 and counting is just abysmal.
jackpalance1
23 December 2020
Comment from uk.trustpilot.com
Betdaq is great if you know what your at -you can make some money backing winners or laying losing bets👍👍
b s
22 December 2020
Comment from uk.trustpilot.com
I was initially unsure but had quite a good experience with them when taking advantage of betting on the result of the US election after the result was known (Trump supporters couldn't accept it). And as a result I would definitely use Betdaq again. -My ID verification was approved quickly, the same day. -Payouts were quick, only took a day or two. -I got a months-worth of free commission which saved me something like 30; that's better than other promo offers I've seen. -When I asked for a market to be settled via a customer request email, it was done the same day - no waiting in long queues like at Betfair. Some points to consider: -They don't allow VPNs so if you use one for security/privacy like I do, make sure it's off when using the site. -Deposit limits are 5,000 per day but that's the same as Betfair Exchange. -Liquidity isn't as good, the range of markets is smaller and the site is a little slow/buggy-seeming but the betting and transactions were all fine for me.
Mr Jim Quinn
21 December 2020
Comment from uk.trustpilot.com
I'm reviewing interaction with Betdaq customer service On accessing live chat , the agent Conor responded almost immediately. He quickly appraised my problem and resolved my issues I am very very impressed Delays with my recent interactions with my more favoured betting site caused me to disconnect after 30 minutes waiting for an agent on one occasion and no satisfactory resolution on another. I enjoy a regular bet everyday . This favourable experience has me reviewing my betting options
nrzn mgr
06 December 2020
Comment from uk.trustpilot.com
one of the worst ever played , Totally waste of time,,waste of money,, please do not even think,, I tried every games , casinos, not even once they gave me a chance...totally rubbish
Dejay
04 December 2020
Comment from uk.trustpilot.com
Can’t place any bets and was restricted almost instantly after only placing a couple of bets. Mad really. Guess they don’t want your money? The live chat agent was very rude and did not want to help or explain.
Tom
01 December 2020
Comment from uk.trustpilot.com
Terrible customer service, requested my account be closed in Live Chat and was asked to answer a security question I hadn't answered initially on sign up, so how could I answer that question? Agent named Conor who came across very rude, wouldn't go through with the closure of the account until I answered the question. He then corrected himself with the right security question which I could then answer, no apology for his mistake. He wouldn't close my account he just put it on permanent exclusion.
jackpalance1
28 November 2020
Comment from uk.trustpilot.com
Can’t figure out why anyone would have a problem with betdaq .I’ve betting with them for years never had a problem never had to contact them.If u use the exchange you can make some money providing you can back or lay winners...Simple really 😊
Stefan Schubert
28 November 2020
Comment from uk.trustpilot.com
Very helpful - fast, clear responses to requests for help.
Leon Whitchurch
26 November 2020
Comment from uk.trustpilot.com
Excellent customer service from BetDaq and especially Conor who resolved my query in a professional and competent manner. Now if only they could improve the liquidity on the site and a viable 'cash out' option then they really would give a certain other exchange site (Bfair) a run for their money.
Deborah Evans
21 November 2020
Comment from uk.trustpilot.com
Don’t bother with this outfit if you want to place a few bets over a couple of days. I was restricted after a couple of days & now I can’t place any bets. Closed my account. Even if you lose, they don’t want your business!!
Christopher Clayton
19 November 2020
Comment from uk.trustpilot.com
Quote: from one of your staff i spoke to earlier, "Our Operations Department feels comfortable to have waited for a reasonable period of time post the election and we are satisfied that Trump has no path to victory in this contest and we are settling accordingly." (but they have left the state betting open) You and the MSM do NOT decide who will be the next President, you closing this market (without an " official " result) goes against your own terms, does it not? So for has i can see, what you have done is criminal (you have no right to " guess " the result of a market). (Betfair or still trading) Mr C Clayton.
jackpalance1
19 November 2020
Comment from uk.trustpilot.com
Not much if any free stuff but it’s the best for bets if you know what your doing👍
Jonathan Liu
11 November 2020
Comment from uk.trustpilot.com
opened an account never had an account with them, made a deposit and a bet, everything was ok. then placed another bet for the next day. The next day account suspended and closed no given reason, the bet that was in placed won so they said it would be given to charity.... and my balance returned to my account.... what a nightmare
TRAINMAN
03 November 2020
Comment from uk.trustpilot.com
Wonderful customer service experience thanks to Andy H who was very professional and assisted with my verification process in a very efficient manner. Thanks Andy
Malcolm Moate
02 November 2020
Comment from uk.trustpilot.com
When I heard it was owned by Ladbrokes I wasn't going to bother because they're absolutely hopeless used to be an excellent company.. I was right to be wary they've suspended my account but I received no emails it went straight into spam so I didn't see them after 10 emails they still haven't open my account it's been 6 hours.. as usual customer services shocking look elsewhere
Brian Robinson
13 October 2020
Comment from uk.trustpilot.com
Betdaq might be a very good site but they allow somebody with very little racing knowledge to put up horse racing tips daily that constantly consistently lose people money. A betting site recommending losing horse racing tips it shouldn't be allowed.
christopher
13 October 2020
Comment from uk.trustpilot.com
Always very helpful live chat,and a top exchange.keep up the good work.class!
Shane
05 October 2020
Comment from uk.trustpilot.com
Was finding online site a little bit difficult to use but my experience was made a lot easier by andrew he was very helpful and is a credit to betdaq
sports exchange reviewer
04 October 2020
Comment from uk.trustpilot.com
Cons - Very low liquidity for serious traders to operate - Site looks unprofessional when compared with main competitors - Very laggy when loading markets ( takes me back to dial up connection back in the day ) - Not user friendly for the casual gambler - Some users complain of not receiving bonus/free bets - Sportsbook is really basic and does not include the slicker user face of competitors - Users complain of long timeframe for withdrawals - Company owned by Ladbrokes who share customer data - Users complain of terrible customer service department - Complaints of accounts being closed without any explanation and winnings not given to customers -Users complaining of bets taking up to an hour to settle On the plus side Betdaq exchange does work better when using third party software but this is will only appeal to some sports traders. Although why bother when there are better sports exchanges which don't come with all the baggage! Good luck and happy Trading.
sports exchange reviewer
02 October 2020
Comment from uk.trustpilot.com
Pros - Competitive commission rates ( reason it scored 2* and not 1* ) Cons - Very low liquidity for serious traders to operate - Site looks unprofessional when compared with main competitors - Very laggy when loading markets ( takes me back to dial up connection back in the day ) - Not user friendly for the casual gambler - Some users complain of not receiving bonus/free bets - Sportsbook is really basic and does not include the slicker user face of competitors - Users complain of long timeframe for withdrawals - Company owned by Ladbrokes who share customer data - Users complain of terrible customer service department - Complaints of accounts being closed without any explanation and winnings not given to customers -Users complaining of bets taking up to an hour to settle On the plus side Betdaq exchange does work better when using third party software but this is will only appeal to some sports traders. Although why bother when there are better sports exchanges which don't come with all the baggage! Good luck and happy Trading.
lee emerson
29 September 2020
Comment from uk.trustpilot.com
Seems I was lucky in that I never deposited before they closed my account. Rude abrupt and borderline aggressive. First said I was self excluded with Ladbrokes. This was not true (verified by Ladbrokes). Then they quoted section 9 . None of those sections were true either. Only had account open for matter of minutes! Strange bunch at Betdaq! Site was not very user friendly and seems very laggy when loading markets. Looks a bit unprofessional when compared with Betfair. One to avoid if you're a serious or casual punter.
SHAFIQ FAKIR
19 September 2020
Comment from uk.trustpilot.com
Superb customer service from Andy. Resolved my query at great speed. S
Max
10 September 2020
Comment from uk.trustpilot.com
Excellent customer service. A failed withdrawal due to my ip location being mistaken as abroad was solved thanks the suggestions of the operator.
John Turvey
07 September 2020
Comment from uk.trustpilot.com
Best of o the Lot. very very Fast Payout, been with Betdaq a while, customer service in Ireland very good
customer
03 September 2020
Comment from uk.trustpilot.com
I opened an account with Betdaq after some terrible experiences with the customer services at Betfair. After just one interaction with Andrew at Betdaq I can instantly say I've made the right move. I would rate the experience as a 10/10 and refreshing change to what I've been used to elsewhere. Brilliant service!!!
Gisela Montanez
25 August 2020
Comment from uk.trustpilot.com
A shower of cowboys. They really do not have a clue. Stick to the more reliable and trustworthy Betfair.
Brian Aldwin
24 August 2020
Comment from uk.trustpilot.com
i found the betdaq team very helpful,in resolving my issue
David Haggath
23 August 2020
Comment from uk.trustpilot.com
Excellently handled and very prompt Very impressed
Piotr
13 August 2020
Comment from uk.trustpilot.com
Dealt with them once, fast respond, quick solution, can't complain.
BRIAN SPINK
09 August 2020
Comment from uk.trustpilot.com
Betdaq horse racing tips are the worst in the uk without any doubt! Lots and lots of waffle about the races selected all based on stats and nothing else. No knowledge of the horses wellbeing just total guesses. They are free but not if you put money on! Leave well alone unless you just want a good laugh🤣🤣🤣 Betdaq rubbish horse racing tips they should be renamed.
Chris Isaacs
05 August 2020
Comment from uk.trustpilot.com
Recently opened an account following continuous problems with Betfair. Pleasantly surprised with Betdaq. No issues with incorrect settlements or money disappearing from my balance without explanation nor ridiculous deductions for rule 4 withdrawn horses. I had to get in contact with Betdaq re an opening account promotion. They responded immediately by email and sorted the issue instantly. I am not used to such good service with exchange betting!! I just wish more people would use Betdaq as the only issue I have is liquidity affecting markets. I really hope their market share grows as they are so much more professional and courteous.
Leo
04 August 2020
Comment from uk.trustpilot.com
I had a problem with depositing money into my account. Andrew was excellent in resolving the issue.
jackpalance1
31 July 2020
Comment from uk.trustpilot.com
Have used Betdaq exchange for over 15yrs get better prices on horses, dogs etc for instance had 60s on a winner to day industry price was 33s.Winnings paid on to debit card in no time .If u miss the start of a race u can bet in running also uncomplicated and straight forward to navigate.
John Wooderson
31 July 2020
Comment from uk.trustpilot.com
Andy from Betdaq was absolutely great. Got to the source of my problem straightaway, and ended up solving it and more. Can't recommend Andy and Betdaq enough.
S.K.
22 July 2020
Comment from uk.trustpilot.com
Ought to have more exposure to really challenge Betfair in my opinion but growing all the time. Allows API to trade using 3rd party software which I really like.
Jim in liverpool
22 July 2020
Comment from uk.trustpilot.com
James Douglas-Mann
21 July 2020
Comment from uk.trustpilot.com
Great volume and tight prices. Excellent in running horse markets. Best technology. Better than their 'bigger' competitor in my opinion.
Mike
18 July 2020
Comment from uk.trustpilot.com
Thanks to Andy H who was exteremely helpful and pleasant in getting my account set up when I was getting a deposit error message. Andy also responded and resolved the issue quickly.
Mr Caldwell
18 July 2020
Comment from uk.trustpilot.com
Avoid won't get free bet bad experience. Signed up in good faith tried to make first 10 bet couldn't be matched so matched 4 left me with 6 so deposit more and place 10 bet to qualify for the free bet. Now told I don't qualify for free bet this is a con please don't sign up when I expliane I placed bets in good faith can you do anything about it I got the following response "Will: Unfortunately not. Our Welcome offers are managed by an external-system that depends on thee fulfilment of the qualifying criteria to apply, and it is not something we have the ability to adjust, retroactively"
Chris Robertson
17 July 2020
Comment from uk.trustpilot.com
Betdaq is easy to use , have good liquidity and competitive odds . I like the surprise of the odds boost from time to time and the promotions are good giving the chance to win free bets . Casino and Sportsbook adds to the overall offering . Keep up the good work.
Tony NuFc Burn
14 July 2020
Comment from uk.trustpilot.com
Had a problem with account. Sorted quickly.
Allen Johnson
13 July 2020
Comment from uk.trustpilot.com
Sorted my problem in minutes
Ginny Still
03 July 2020
Comment from uk.trustpilot.com
I recently had an issue not receiving a free bet, which turns out was due to an unintentional error by me. I spoke to Conor who was more than helpful, he explained what I needed to do and this included contacting them again a few days later. This I did and spoke to Andy H who was equally helpful and finished resolving the issue for me as promised. Can't fault them. And their response time was very good too. Thank you!
Sophie
02 July 2020
Comment from uk.trustpilot.com
Hi there I recently created an account with betdaq and was betting for a few hours. I logged in later that night to my account being locked. I spoke with a terrible agent 'Conor' from customer support on live chat and he was absolutely rude, simply quoting terms and conditions. The issue was that I had self excluded from another company on the same brand previously. When I queried why I was allowed to deposit in this case, conor simply referred to terms and conditions. They have 48 hours to identify accounts like this. This is not on because if they are on the same brand betdaq should have the systems in place to identify these issues and protect punters who have self excluded previously. If there is a balance there refund your deposits. If you do not have a balance they take the money and close the account. Identifying self excluded accounts on the same brand should automatically lead to deposits being refunded as you never have a chance of winning because they would take your profits and refund your deposits if there was a balance. This is a take on and this company should be closed down immediately.
Sean O CALL
01 July 2020
Comment from uk.trustpilot.com
Andy H sorted out issue with withdrawal quickly and efficently with minimum fuss. Excellent wish all web chat this good.
PWal
01 July 2020
Comment from uk.trustpilot.com
Good site Liquidity needs improvement
Edmond James
07 January 2021
Comment from uk.trustpilot.com
Well ,When it comes to fixed game I know of only one source or should I say tipster that deal on that ,I have tried his odds and I have made a whole lot from this good guy ,I found him on Instagram by the name EDMOND_TIPSTER he is the best I have seen when it comes to fixed match .am making this review for those who are interested to make living with gambling now is the opportunity
Well ,When it comes to fixed game I know of only one source or should I say tipster that deal on that ,I have tried his odds and I have made a whole lot from this good guy ,I found him on Instagram by the name EDMOND_TIPSTER he is the best I have seen when it comes to fixed match .am making this review for those who are interested to make living with gambling now is the opportunity