Betdaq Review

BETDAQ-Bright future is ahead.

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I like that betdaq has a dedicated phone customer helpline unlike some other bet sites . I did not like when you ring it your on hold for 15 minutes then it hangs up. But when you get through it works well and the staff are polite and helpful. The Web is junk and does not work.

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Prompt feedback.Issue identified quickly, communicated clearly to customer in timely fashion.A pleasing customer experience.

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Stole over a thousand of me and said they was giving it to charity and suspended my account if you believe that your believe that I just saw a pig flying in a superman cape

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Fast response and action

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Betdaq interacted with me on a professional and timely basis. They were always supportive and gave me good advice so that I gamble within my means and keep it fun.

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I had a fast, helpful and friendly response

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The customer service guy told me what I wanted.

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What made my experience great yesterday was that my pay query was dealt with quickly and efficiently.Overall very pleased with the customer service.

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Wasn’t paid out bet I won,said they’d phone back but didn’t,when I rung them back they were very unhelpful

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My issue was dealt with and resolved quickly and efficiently

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Betdaq eventually approved my verification. I had to update my debit card details prior to making a deposit. Betdaq wouldn’t accept the new card details; I raised the matter with them and was told they would look into it. I heard nothing. Upon checking to see if I could make a deposit I discovered that Betdaq require me to go through the verification process again. Betdaq is coming across as incompetent. There are other betting exchanges out there.

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Have a few issues with bets placed . Last week I placed a bet on the greyhounds, my bet was excepted I watched the entire race . Later I was told my bet was void because I placed the bet 1 second late .I couldn’t see that as I watched the hare running and the whole race . The same thing happened a couple of months ago I placed abet on the greyhounds but this time as soon as my bet was accepted I looked up and the dogs were in the home straight, so my bet was placed 25 seconds late .but this time my bet was not voided so I had to contact Customer support.in the end they said my bet was late and refunded me but that was a week after bet was placed .I have since asked for my account to be closed and I’m still waiting. I shall try a different exchange firm . As I do not trust BETDAQ.

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Quick response

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Austin was great! Very friendly and helpful and resolved the issue promptly without any problems.

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very slow to reply to reactivate acoount. almost a week

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Very good in all methods

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I sent a request in to Betdaq & it was actioned so quickly…very impressed

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Very good site for betting and very fast payments, just the casino games are very old., but I recommend 100%.

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The odds so good on many events,with high liability and from now the 0% comission its so cool 🙂

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I don’t know yet because I’ve just joined

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Great company

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Always pleasant, and eager to help

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Still waiting after making complaint about duplicating bets no response after 2 days

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Well I enquired about getting 0% commission. You told me it had been activated but I then looked at my account and it still says 2%. Can I be bothered to wait to chat again or not. Problem not resolved

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Very impressed with the customer service I was given

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Very helpful if you have any problems .i just wish there was more Liquidity in the Football Markets you cant get any Bets on a lot of the time unless there big Leagues like the Premier League etc

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very happy with the company, thankyou

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No issues with withdrawing funds, very refreshing

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Absolutely the worst experience I have ever had with a betting exchange, although Smarkets is also up there. They closed my account for absolutely ZERO reason BEFORE I EVEN STARTED PLAYING. I could say a lot more and go at them but my review will get taken down. These guys have no brain cells for not letting me play with them, I would have made them so much money as I am a regular bettor, I really do not understand the reasoning behind this, they honestly deserve to go bankrupt with such business practices. Honestly Matchbook and Betfair are 100 times better

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I hadn’t used Betdaq for several years and was informed that I needed to send two documents for verification in order to be able to deposit money in my Betdaq account; ok, that’s fair enough. I sent the required docs on Wednesday and Betdaq confirmed the docs had been received. Then I heard nothing so today I asked what was going on and was informed that I had not sent one of the documents so my verification could not be processed. It would have been in our mutual interest if I had been informed as soon as the “error” was discovered. My suspicion is they know they’ve made a mistake but claiming I sent the wrong document gets them off the hook. I thought Betdaq were better than this.

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I joined on a link from Oddsmonkey and have only as yet placed a couple of bets but the experience was easy and quick and payout handled efficiently.

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Closed my account with absolutely NO EXPLANATION, THIS IS ABSOLUTELY RIDICULOUSSSSSSS WTFFFFFFFFFFFFFFFFFFFF??????????????? I AM SO FRUSTRATED I WANT TO GO TO THEIR OFFICES AND BLOW THEM UP THIS IS ABSOLUTELY THE MOST RIDICULOUS THING EVER, I ADD LIQUIDITY TO YOUR MARKETS AND YOU REFUSE TO TAKE ME UP AS A CUSTOMER???????? WHY?????? WTAF HAVE I EVEN DONE I HAVE NOT EVEN USED THE SERVICE!?!?!?!?!!?!??! OMG I HOPE YOU GO BANKRUPT TOMORROW

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most helpful, but sadly the compliance team didnt respond to his e mail

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Very inconsistent early closing time not good enough

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Easy messaging

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Austin, of customer services helped and responded to my quiery and resolved my problem very quickly. Thanks very much.

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Always helpful and fast response

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Don’t respond to emails. Have emailed there helpdesk re a 3 pound double horseracing bet which their system said was bet placed but was not giving the winnings and record of bet has disappeared on my system. Only 30 odd quid but can’t believe not had courtesy of a reply shocking stuff

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Simple quotation they couldn’t answer the costumer service. I had a tennis match over 32.5 and over 33.5 games , over 33.5 settled won and over 32.5 settled void , nobody explained me the reason and deduct me £392 with out reason

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slot games are so rigged why wait 2.5 sexonds to play makes no differance to play if the bet is not void you owe me my money back as no bet as it is void please refund my game play sunday night

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My request was dealt with quickly and to my complete satisfaction

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There was an agent available for online chat straight away. I did have IT issues which they tried to help work around. The experience so far is good.

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Very helpful customer care staff

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Cannot use VPN as I do in literally every other site for my personal protection. 1 star before even getting into it, what a start. Or, I should say, before you REFUSE to let me in despite having proof of address which is what the whole ‘verification process’ is about. A bunch of clowns. AND you will reply to this review with some sort of bot-generated, automated message, ‘we are sorry you feel this way…’ BLAH BLAH BLAH, write me a SINCERE reply if you are ever going to reply showing that I am talking to a fkn person on the other side and not a robot, and show that you care even a little bit. Your policies are LAUGHABLE, no wonder you are getting crushed by Betfair, Smarkets and all the other exchanges. Thoughtless policies like this is what I hate about corporate companies, it shows you have the brain of an ape and just follow orders blindly.Even if the person IS outside the UK, WHY DO YOU CARE? YOU WILL EARN MONEY REGARDLESS. IT IS A LOSS-LOSS SITUATION, THE BETTOR LOSES OUT AND YOU LOSE OUT ON COMMISSION YOU IMBECILES. WITH THIS TYPE OF BUSINESS PRACTICES YOU S-H-O-U-L-D BE OUT OF BUSINESS.

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I had a new debit card last one expired Austin sorted out the change over so easily.Betdaq lets you either live chat or talk to a real person unlike Betunfair and their chat bots.P P do not want people anymore on their exchange their loss is Betdaq’s gain.

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Querry sorted, efficiently. Thank you.

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Good company pays out immediately and odds better than any bookie

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They cannot be bothered to develop a sensible version of SP. You cannot place a straightforward XSP bet. You need to choose odds & these odds must be within “around 30%” of the current back price, so every punter needs to calculate “around 30%” of current back price before they place a bet. This is crazy. I am happy just to take an XSP when I place a bet. As much as I dislike Betfair, it’s no surprise that Betdaq never threatened them and will always remain a minnow in comparison.

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I never intended to sign up for this as I was supposed to be doing something else and this appeared instead. I only realised when it was asking for betting limits and bank details that wasn’t what I was supposed to be signing up for

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