Betdaq Review

Brilliant exchange bookmaker, I’d advise anyone to open an account if ever you have a problem they deal with it Immediately too

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Excellent customer service. Great odds Good promotion every week. Recommend

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Excellent, No complaint whatsoever.I came here from Betfair, They kept stealing my winnings with their Lapsing for No Reason, & refused to explain why, i was watching, I had a 50 Matched bet go into running, they still lapsed that. taking my 150.Thank you BetdaqRaymond

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Needed to change card to deposit as old one expired. This can be a bit of an ordeal with some companies, though was sorted out in minutes and was back depositing and betting in no time. Excellent customer service from betdaq, never had a single problem with them in over 10 years, good betting company imo.

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Simple and fast easy to understand

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Just conforming what i already knew that there was no SP declared on the 19-30 at Limerick , hardly helps with my winning bet not being matched does it

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Easy to use site good, been easy for all transactions

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Very efficient. Very quick. Easy to deal with.

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Chat was good but I was forced to come to chat because the site gave me no help as to my request for responsible gambling change. Betdaq is quite poor on website vs customer experience.

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I just have given 5 stars because at least they have answered, but until now I don’t have an answer about why I can’t reopen my account. Because I did not make anything bad. Then why I can’t my account?Many thanks.

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Query answered with explanation

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Quick and easy solution to my issue Thank you

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I have not played with BETDAQ. I played with Casino….,. All online gambling companies are cheats. So do not play for heaven sake. They all targetted Indians to loot money. Be Careful. Do not play.

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Support was the best

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Card expired and needed to top up my balance, my new card had a different security code 3 digit number so I was in need of some help after exchanging a few emails everything was resolved

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Shocking..Played first hand poker (30 hands)…EVERYTIME dealer got a picture card, they ALWAYS made 20,cand made 21 8 times80% of my cards were 12 13, 14, forcing a poor stick or risky deal another card, it’s simply fixed whatever mumbo jumbo they say about random numbers.Also played Zues lightening 120 spins, dead spin after dead spin, it even celebrates when you win 4 pence…Use Betdaq as an exchange, but AVOID its casino at all cost as it just wants your money.

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Really happy to have reflund BETDAQ. I did leave initially when the LC intl bought them but now I am back and it’s my main exchange. Customer service is great and the withdrawals are fast. Thank you!

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Austin was very helpful and reassuring .sorting an issue I had.A credit too your team!

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Excellent customer service and a very swift follow up to resolve the issue

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Using the online chat it took about 6 attempts to deal with my query.

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This is not a site I use a lot but I have had an a/c for some years.Today I made a small deposit and placed a bet. Bet won. Went to withdraw and I’m informed that I have to use an entirely different debit card to withdraw to than the one I deposited with! The card they say I should use has not beenvalid for quite a while. To make matters worse there is nowhere on their site to contact them!Well done Betdaq for making a simple transaction into a pain in the butt. Excellent way to lose custom!

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Emilio at the Hayes middlesex heart branch is a super star. Thank you for everything. Kind helpful and being patience with helping us and finding us the right property. Thank you and will recommend you to all my friends and family. Thanks again.

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Contacted live chat to ask how to change settings on ridiculously small exchange but got ignored. Immediately withdrew my first deposit (Betfair withdrawals are instant) still waiting for it.

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Customer service really fast and efficient. They reply immediately and take care of ypur problem solving that with no delay

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Prompt and helpful customer service. Thank you!

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Linked to other companies like ladbrokes! If u exclude yourself from ladbrokes u can’t open with this company.

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Prompt reply and resolution.

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All Good.Happy with Service.

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Took my money,bet going well,then and only then did they find I had closed account with one of their sister sites. Long story short, took my deposit then froze my account, deposit gone! Make sure u find out who actually owns the site b4 u open it,or its bye bye money!

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Quick and efficient resolution to my issue

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Speedy helpful! Unlikely the Blue team!

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New site,need time to orientate. Your man DES sorted the problem no fuss thanks

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Last August I highlighted the problems Betdaq were having with their new platforms…. inaccurate p/l’s etc and hard to navigate. Delighted to say that these problems have now been ironed out and it’s back to the same quality before they wasted their money on updating them. The problem they now have is that they think they understand the GC’s requirements but clearly don’t. I love this firm and will stay until the bitter end-or when they kick me out, but their misunderstanding of the rules has set them back years. Such a shame. I’m not entirely convinced that they care about the success of the firm anyway, but that’s another story and not suitable for here. (Betdaq, you are welcome to call me about this).

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Bonestine was a joy to speak to, so helpful and solved my problem immediately! Great service and great to be able to speak to someone. Thank you!

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The efficiency of the phone call. The man was super efficient and a credit to you

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My problem was dealt with very efficiently

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My query was dealt with quickly and courteously and information sent to me within 5 minutes of my call. Superb service

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Betdaq refunded all stakes on the favourite of the race, after it jinked leaving the stalls,unshipping his jockey.As per racing rules it is a loser. Thank you Betdaq for this sporting gesture of good will.

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Billy helped me with my problem of having two debit cards on your system when only one was active. He explained what I should do after he sent me an email, also a change of address. He was a pleasant pleasure to talk to.its a thumbs up for BILLY.Yours faithfully Chris Olds.

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Hi was called back straight after my request and the manager was most helpful.

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Betdaq have one enormous problem which they have not spotted. They are going way beyond what is required of them by the Gambling Commssion. All my other betting outlets have accepted my documentation, but here they are going way to far in their scrutiny. From recent letters in the Racing Post and other comments on here, it suggests that they are losing accounts hand over fist….and therefore liquidity. It’s bad enough having over zealous people, who don’t understand their commitments in the Know Your Client department-but it’s unforgivable that the management haven’t noticed-and that there are people within Betdaq who are hell bent on destroying their own firm.

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Staff always helpful

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Terrible odds. Lousy company.

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Deposits are not allowed, so I am not happy and have nothing to play

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I have recently had my account closed by Betdaq who said i can no longer be a customer and referred to their terms & conditions nonsense as a reason to close me down if they choose to without giving a reason. I have been a very loyal customer for 15 years and in that time Betdaq have earned vast amounts of commission from my trading. The product is good except for several markets have no liquidity in them and this is no surprise if they choose shut down customers who like to have higher stakes. I have much respect for Andy, Austin & Hazel who have assisted me really well over the years. These three people have always been helpful in finding resolutions in navigating our way through compliance. They have recently recruited new people into the Responsible Gambling / Affordability team within their business who have no interest in understanding the position of good, loyal customers and instead, take knee jerk decisions to close down the customer rather than restrict deposits to an acceptable level for both parties. I am a customer who has provided them with everything requested and in good order reluctantly, proving a strong financial position so to be treated like this is even more disgraceful. When the sale of Betdaq from Entain back to the original owner completed some time ago i thought it would be for the best and i could not be more wrong.

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What a waste of time . The company doesnt want to listen to your explanation . They just copy and paste terms and conditions on anything you tell them with no explanation . Keep clear. Use other exchanges . They still 20 years behind !!!!!!!!

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very efficient and courteous – solved the problem

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Very poor customer service from somebody called Philippe. As a result will be using Betfair in future

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Can’t answer the question, issues with data on account, no time frames given, no interest in the customer!

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Been forced to Betdaq due to the draconian CDD that their main competitor is putting people through which I refuse to comply with. I wish more people would switch to Betdaq and break the monopoly, but while liquidity is so low it’s difficult.One minor moan. When I opened the account I didn’t notice they had a 60 day commission free offer for new accounts. I asked the Helpdesk the next day if they could add it to my account but they refused. That’s really picky!

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