Betfair PLAYER REVIEWS(1969)
Colleen
29 March 2025
Comment from uk.trustpilot.com
Brilliant casino excellent customer service and every game available across all platforms
Brilliant casino excellent customer service and every game available across all platforms
Reply
Spencer Pearce
29 March 2025
Comment from uk.trustpilot.com
I don't know where to start with this corrupt company as after twenty years of exclusive loyalty to Betfair and I mean exclusive loyalty they have closed my account without my permission. Betfair are now run by the most corrupt operators/bookmakers in history namely Paddy Power and Flutter Entertainment as they merged in 2016 and Paddy Power hold the majority of the stake 54% to 46% so what they say goes Paddy Power are officially Betfair they run the company Betfair doesn't.Believe me Paddy Power are without doubt the most corrupt bookmakers of all time(read all my reviews on Trustpilot on Betfair and Paddy Power)and I'm truly thankful that I never had a betting account with them as they treat their customers and clients like dirt and laugh in your face when you lose they're an utter disgrace to the industry and should have been stopped from trading years ago and had their licence revoked by the Gambling Commission.Since Paddy Power entered the market with Betfair in 2016 Betfair has fallen apart and gone to pieces it is no longer the best place in the world to have a betting account its the most corrupt platform in the world and their customers are leaving in their droves and have had enough of being treated like idiots and believe me when I say the Betfair empire will fall it will collapse and go out of business within the next ten years you mark my words.And guess who runs the Casino on Betfair where every game has an RTP of 10% to 16%(that is a maximum estimate)yep you've guessed it Paddy Power I have put thousands through the Casino and I can say without a shadow of doubt that every single game in the Casino is rigged to the hilt by Paddy Power(its not even a close call it is totally corrupt and fraudulent)and you just have to laugh as it is so blatant they know every single player in the Casino knows what's going on but they don't care just read all the reviews on the corrupt Casino on Trustpilot thousands of reviews all saying the same thing that its rigged.Have you ever wondered why the Cash Out is suspended just at the time when you want to take your money and Cash Out yep that's Paddy Power doing that on the Sportsbook leaving the Cash Out suspended for ages and ages sometimes upto an hour while games are still going on just to relieve you of your money and to stop you making a profit.Have you ever wondered while Betfair leaves golfers and tennis players in the markets when they have missed the cut or been knocked out of the tournament its obvious to con the bettor into believing these players are still in the tournament so they can relieve you of more money as they use every tactic and trick in the book to defraud unsuspecting players who don't know what's going on.Have you ever wondered why Betfair keeps the lay prices artificially high on football matches when the game has virtually finished yep that's to con you aswell and I could go on and on about the tricks of the trade that they employ to con and extract money out of the unsuspecting punter as its been going on for years its nothing new and only the most experienced bettor really knows what's happening.My last point is to do with the review score on here which used to be about 1.3 and should still be 1.3 because nearly every review was a negative review page after page of negative one star reviews but now since Betfair started to ask their customers for reviews there are a lot of positive reviews(if it says redirected that means Betfair have asked them for a positive review)so in all honesty these positive reviews aren't worth anything as its Betfair asking their customers for reviews that's what has changed the rating to 3.2 and nothing else.To close Betfair is a scam company run and operated by a disgrace of a betting operator in Paddy Power the biggest con merchants in the industry so please be careful as I have seen it all over the years and it has just got worse and worse and from what I am seeing people have had enough they are leaving Betfair in their droves as they don't want to be cheated out of their hard earned money anymore as they are being taken for idiots but in the end the laugh will be on Betfair a company that used to be brilliant but has now descended into oblivion since Paddy Power acquired the majority share in the business so believe me they will go under the only question is when.
I don’t know where to start with this corrupt company as after twenty years of exclusive loyalty to Betfair and I mean exclusive loyalty they have closed my account without my permission. Betfair are now run by the most corrupt operators/bookmakers in history namely Paddy Power and Flutter Entertainment as they merged in 2016 and Paddy Power hold the majority of the stake 54% to 46% so what they say goes Paddy Power are officially Betfair they run the company Betfair doesn’t.Believe me Paddy Power are without doubt the most corrupt bookmakers of all time(read all my reviews on Trustpilot on Betfair and Paddy Power)and I’m truly thankful that I never had a betting account with them as they treat their customers and clients like dirt and laugh in your face when you lose they’re an utter disgrace to the industry and should have been stopped from trading years ago and had their licence revoked by the Gambling Commission.Since Paddy Power entered the market with Betfair in 2016 Betfair has fallen apart and gone to pieces it is no longer the best place in the world to have a betting account its the most corrupt platform in the world and their customers are leaving in their droves and have had enough of being treated like idiots and believe me when I say the Betfair empire will fall it will collapse and go out of business within the next ten years you mark my words.And guess who runs the Casino on Betfair where every game has an RTP of 10% to 16%(that is a maximum estimate)yep you’ve guessed it Paddy Power I have put thousands through the Casino and I can say without a shadow of doubt that every single game in the Casino is rigged to the hilt by Paddy Power(its not even a close call it is totally corrupt and fraudulent)and you just have to laugh as it is so blatant they know every single player in the Casino knows what’s going on but they don’t care just read all the reviews on the corrupt Casino on Trustpilot thousands of reviews all saying the same thing that its rigged.Have you ever wondered why the Cash Out is suspended just at the time when you want to take your money and Cash Out yep that’s Paddy Power doing that on the Sportsbook leaving the Cash Out suspended for ages and ages sometimes upto an hour while games are still going on just to relieve you of your money and to stop you making a profit.Have you ever wondered while Betfair leaves golfers and tennis players in the markets when they have missed the cut or been knocked out of the tournament its obvious to con the bettor into believing these players are still in the tournament so they can relieve you of more money as they use every tactic and trick in the book to defraud unsuspecting players who don’t know what’s going on.Have you ever wondered why Betfair keeps the lay prices artificially high on football matches when the game has virtually finished yep that’s to con you aswell and I could go on and on about the tricks of the trade that they employ to con and extract money out of the unsuspecting punter as its been going on for years its nothing new and only the most experienced bettor really knows what’s happening.My last point is to do with the review score on here which used to be about 1.3 and should still be 1.3 because nearly every review was a negative review page after page of negative one star reviews but now since Betfair started to ask their customers for reviews there are a lot of positive reviews(if it says redirected that means Betfair have asked them for a positive review)so in all honesty these positive reviews aren’t worth anything as its Betfair asking their customers for reviews that’s what has changed the rating to 3.2 and nothing else.To close Betfair is a scam company run and operated by a disgrace of a betting operator in Paddy Power the biggest con merchants in the industry so please be careful as I have seen it all over the years and it has just got worse and worse and from what I am seeing people have had enough they are leaving Betfair in their droves as they don’t want to be cheated out of their hard earned money anymore as they are being taken for idiots but in the end the laugh will be on Betfair a company that used to be brilliant but has now descended into oblivion since Paddy Power acquired the majority share in the business so believe me they will go under the only question is when.
Reply
Josh
28 March 2025
Comment from uk.trustpilot.com
Lucky if promos work pinball aint worth the time customer service useless odds of winning seem extremely low avoid this one
Lucky if promos work pinball aint worth the time customer service useless odds of winning seem extremely low avoid this one
Reply
Bully Bullcross
28 March 2025
Comment from uk.trustpilot.com
Just shut ur account for no reason what a joke
Just shut ur account for no reason what a joke
Reply
Mike
28 March 2025
Comment from uk.trustpilot.com
The title says it all.In this day and age, with competition, best odds is a must.Not Bet-unfair.
The title says it all.In this day and age, with competition, best odds is a must.Not Bet-unfair.
Reply
David Thorp
27 March 2025
Comment from uk.trustpilot.com
Withdrew £211 by instant bank transfer. 9 hours later and that instant payment hasn’t hit my bank account when previous instant payments hit right awayThe live chat robot lies to me. Complaints refuse to issue a reference number to escalate to the ombudsman. Avoid
Withdrew £211 by instant bank transfer. 9 hours later and that instant payment hasn’t hit my bank account when previous instant payments hit right awayThe live chat robot lies to me. Complaints refuse to issue a reference number to escalate to the ombudsman. Avoid
Reply
CJ
27 March 2025
Comment from uk.trustpilot.com
The worse betting site I have ever used. I dont bet often but every time i have played casino on this site ive lost quite a bit compared to any other site. Hardly any bonuses and when you do they pay out nothing compared to what you put in. Dont use!!!!
The worse betting site I have ever used. I dont bet often but every time i have played casino on this site ive lost quite a bit compared to any other site. Hardly any bonuses and when you do they pay out nothing compared to what you put in. Dont use!!!!
Reply
James Slater
26 March 2025
Comment from uk.trustpilot.com
This Company are absolute scam artists!I have had a Betfair Account for many many years however ANY promotional offer i have on my account that i opt in for is NEVER credited onto my account automatically and i have to constantly go on live chat in order to get free bets that i am entitled to credited onto my account..I placed a £10 bet yesterday which was for FREE £10 BET - just place £10 worth of Acca or Bet Builder and i opted into the promotion and selected 4 Football Matches with total odds of 1.5 or greater and also included a Cricket game in there as well.The bet has now been settled as a losing bet and was told earlier on this evening on live chat by an agent called Raul that my bet qualified and i had to wait an hour after the final selections settled in order to get the free bet credited onto my account.I waited over an hour and went back on live chat and spoke with an agent called Vamshi who basically said the bet did not qualify because it contained a Cricket selection but ignoring the fact that the accmulator contained 4 football selections totalling odds of 1.5 or greater.When i asked to speak with a Manager he outright REFUSED for me to speak with one despite saying the Manager confirmed that the bet didn't qualify and then closed the chat.This Company are complete scam artists and simply make it up as they go along with their scam bots on live chat. I am seriously now thinking about closing my Betfair Account down as the bots on live chat are HORRIFIC to deal with and are extremely rude and refuse to believe evidence regarding screenshots and also Manager requests
This Company are absolute scam artists!I have had a Betfair Account for many many years however ANY promotional offer i have on my account that i opt in for is NEVER credited onto my account automatically and i have to constantly go on live chat in order to get free bets that i am entitled to credited onto my account..I placed a £10 bet yesterday which was for FREE £10 BET – just place £10 worth of Acca or Bet Builder and i opted into the promotion and selected 4 Football Matches with total odds of 1.5 or greater and also included a Cricket game in there as well.The bet has now been settled as a losing bet and was told earlier on this evening on live chat by an agent called Raul that my bet qualified and i had to wait an hour after the final selections settled in order to get the free bet credited onto my account.I waited over an hour and went back on live chat and spoke with an agent called Vamshi who basically said the bet did not qualify because it contained a Cricket selection but ignoring the fact that the accmulator contained 4 football selections totalling odds of 1.5 or greater.When i asked to speak with a Manager he outright REFUSED for me to speak with one despite saying the Manager confirmed that the bet didn’t qualify and then closed the chat.This Company are complete scam artists and simply make it up as they go along with their scam bots on live chat. I am seriously now thinking about closing my Betfair Account down as the bots on live chat are HORRIFIC to deal with and are extremely rude and refuse to believe evidence regarding screenshots and also Manager requests
Reply
Shaun Perry
26 March 2025
Comment from uk.trustpilot.com
So after having my account closed i request a full statement and also a list of the £20000 worth of unsettled bets i have with them.Despite numerous requests no list of unsettled bets has been supplied leaving me unable to manage my positions elsewhere.The statement Betfair provided shows the Profit/Loss of the market but not the selections. e.g Champions league +200 +140 +68 +55 +2.57 etc etc. What teams do these figures relate to?A requirement of their licence is they must treat all customers fairly. By not supplying me with the info i've requested is not treating me fairly and has the potential to cause me huge financial harm. Customer support are unbelievably inept and incompetent. Actually speaking to anyone is impossible and live chat pass you from pillar to post. I am going to make an official complaint to the GC because Chrissie in their internal complaints department seemingly sees nothing wrong with the way i have been treated.I was a customer of betfair for over 20 years and all that seemingly counts for nothing.
So after having my account closed i request a full statement and also a list of the £20000 worth of unsettled bets i have with them.Despite numerous requests no list of unsettled bets has been supplied leaving me unable to manage my positions elsewhere.The statement Betfair provided shows the Profit/Loss of the market but not the selections. e.g Champions league +200 +140 +68 +55 +2.57 etc etc. What teams do these figures relate to?A requirement of their licence is they must treat all customers fairly. By not supplying me with the info i’ve requested is not treating me fairly and has the potential to cause me huge financial harm. Customer support are unbelievably inept and incompetent. Actually speaking to anyone is impossible and live chat pass you from pillar to post. I am going to make an official complaint to the GC because Chrissie in their internal complaints department seemingly sees nothing wrong with the way i have been treated.I was a customer of betfair for over 20 years and all that seemingly counts for nothing.
Reply
Hamish
26 March 2025
Comment from uk.trustpilot.com
Great site, only place I gamble. Best promos and ran well. Trustworthy
Great site, only place I gamble. Best promos and ran well. Trustworthy
Reply
Edward O'neill
24 March 2025
Comment from uk.trustpilot.com
I won 17.40 pound on a game and it was not credited to my account. I spoke with customer services and they were absolutely dreadful in the way that they handled my problem. I was asked to supply my id for the game and once I gave it to them they proceeded to then transfer me to another agent who told me I was not entitled to a free bet. I was somewhat confused by this time and went back to the original customer service advisor who then asked me for me to answer some security questions. I did so but was informed that they were not the same answer I had previously given them. I was never asked security questions before to the agent. I was trying to explain to the agent that I had only spoken with her some 5 minutes earlier but she was not interested. I was by this time so frustrated with the process I asked for them to close my account. I asked what would happen and they said they would raise a review of my game time and let me know. I had never previously had a problem with Betfair. They have stolen money from me and tried to call me dishonest and fraudulent by trying to claim the money which was mine. Absolutely ridiculous poor service. Shame on you Betfair
I won 17.40 pound on a game and it was not credited to my account. I spoke with customer services and they were absolutely dreadful in the way that they handled my problem. I was asked to supply my id for the game and once I gave it to them they proceeded to then transfer me to another agent who told me I was not entitled to a free bet. I was somewhat confused by this time and went back to the original customer service advisor who then asked me for me to answer some security questions. I did so but was informed that they were not the same answer I had previously given them. I was never asked security questions before to the agent. I was trying to explain to the agent that I had only spoken with her some 5 minutes earlier but she was not interested. I was by this time so frustrated with the process I asked for them to close my account. I asked what would happen and they said they would raise a review of my game time and let me know. I had never previously had a problem with Betfair. They have stolen money from me and tried to call me dishonest and fraudulent by trying to claim the money which was mine. Absolutely ridiculous poor service. Shame on you Betfair
Reply
Seb
24 March 2025
Comment from uk.trustpilot.com
I used the chat function to assist with a technical issue I hadResponse times could have been a bit better and the chat should be better suited to users on the app (staying online even when temporarily on another app)However, service from Vishal and later Sean were excellent - hence why a good score
I used the chat function to assist with a technical issue I hadResponse times could have been a bit better and the chat should be better suited to users on the app (staying online even when temporarily on another app)However, service from Vishal and later Sean were excellent – hence why a good score
Reply
Romeo Miron
24 March 2025
Comment from uk.trustpilot.com
Customer service very helpful with any problem on a very short notice.For me today, Michael was very helpful and gave me all the details about my problem.👍Recommend it 100%
Customer service very helpful with any problem on a very short notice.For me today, Michael was very helpful and gave me all the details about my problem.👍Recommend it 100%
Reply
D. Horchler
24 March 2025
Comment from uk.trustpilot.com
I had a political bet running during the Trump election campain in 22/23/24. My bet was pro Trump. Suddenly the bet disappeared (together with other political bets) without any notice. My money was gone. I never got any response from their support email. Up to date I don't know what happened. They owe me money.
I had a political bet running during the Trump election campain in 22/23/24. My bet was pro Trump. Suddenly the bet disappeared (together with other political bets) without any notice. My money was gone. I never got any response from their support email. Up to date I don’t know what happened. They owe me money.
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Mr Stephen Cooper
23 March 2025
Comment from uk.trustpilot.com
Very good customer service. prompt with answers.
Very good customer service. prompt with answers.
Reply
David
23 March 2025
Comment from uk.trustpilot.com
Kayla was quick to attend and apply herself to the problem, which she resolved in minutes. Everything went so easy and smooth. Betfair were very quick to respond, they were excellent. Great stuff.
Kayla was quick to attend and apply herself to the problem, which she resolved in minutes. Everything went so easy and smooth. Betfair were very quick to respond, they were excellent. Great stuff.
Reply
David Green
23 March 2025
Comment from uk.trustpilot.com
Love the company, but it is luck of the draw with Customer Service.Over an hour today to answer a relatively easy question (has to be slightly complicated for me not to know more than some of the agents though).Must thank Luke to whom I was transferred after 50 minutes of getting nowhere.
Love the company, but it is luck of the draw with Customer Service.Over an hour today to answer a relatively easy question (has to be slightly complicated for me not to know more than some of the agents though).Must thank Luke to whom I was transferred after 50 minutes of getting nowhere.
Reply
Paul
23 March 2025
Comment from uk.trustpilot.com
Been a customer over 13 years, Won't accept my out of date passport for verification, yet every other betting site will aslong as I give supporting documents, proved my address with council tax bill, bank statements and birth certificate and picture of passport and they have now blocked my account, yet its the same passport I used to sign up with all those years ago. Absolute joke of a betting site
Been a customer over 13 years, Won’t accept my out of date passport for verification, yet every other betting site will aslong as I give supporting documents, proved my address with council tax bill, bank statements and birth certificate and picture of passport and they have now blocked my account, yet its the same passport I used to sign up with all those years ago. Absolute joke of a betting site
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Georgi Toshev
23 March 2025
Comment from uk.trustpilot.com
The best support ever
The best support ever
Reply
Danamic
23 March 2025
Comment from uk.trustpilot.com
I was in a completely ates situation would being given 30 free spins of appreciation felt like not being helped yet finally Shaik resolved this matter and I received the 30 free spins which was the genuine resolution Thank You Shaik And Behalf of me as a customer And Betfair You've been a great help which has lead me to right a positive review and I hope this helps in future on behalf of Betfair it's restored my faith in Betfair fantastic customer service in the end Thanks To Shaik
I was in a completely ates situation would being given 30 free spins of appreciation felt like not being helped yet finally Shaik resolved this matter and I received the 30 free spins which was the genuine resolution Thank You Shaik And Behalf of me as a customer And Betfair You’ve been a great help which has lead me to right a positive review and I hope this helps in future on behalf of Betfair it’s restored my faith in Betfair fantastic customer service in the end Thanks To Shaik
Reply
flavia anjo
22 March 2025
Comment from uk.trustpilot.com
Fast whitdrawn. Easy to play.
Fast whitdrawn. Easy to play.
Reply
David
22 March 2025
Comment from uk.trustpilot.com
Excellent service given by the customer support team
Excellent service given by the customer support team
Reply
James Brown
22 March 2025
Comment from uk.trustpilot.com
This is an update to my previous review, Betfair have now closed my account and not given me the money I had in my account, I tried for four days to transfer winnings to my bank and the keep saying you can't transfer as your account is under review, four days later it is still under review, Betfair now closed my account and I have no way to withdraw my funds, So I have decided to take this to the Gambling Commission and also start a claim at the small claims court, Betfair should no be allowed to get away with this any longer, Customers trust these sites and this is how they repay you by stealing your money, Please please if you are seriously thinking about joining Betfair.. my advice is stay well clear of them, look for a site with a good rating.. over 4.5 I would suggest, Betfair has 3.2 which says it all really, Keep well away from this scamming site.
This is an update to my previous review, Betfair have now closed my account and not given me the money I had in my account, I tried for four days to transfer winnings to my bank and the keep saying you can’t transfer as your account is under review, four days later it is still under review, Betfair now closed my account and I have no way to withdraw my funds, So I have decided to take this to the Gambling Commission and also start a claim at the small claims court, Betfair should no be allowed to get away with this any longer, Customers trust these sites and this is how they repay you by stealing your money, Please please if you are seriously thinking about joining Betfair.. my advice is stay well clear of them, look for a site with a good rating.. over 4.5 I would suggest, Betfair has 3.2 which says it all really, Keep well away from this scamming site.
Reply
James Brown
21 March 2025
Comment from uk.trustpilot.com
I have been with Betfair for years, They have now suspended my account for no apparent reason after I made an enquiry regarding a free bet I did not receive after fulfilling the promotion they offered, I went on to chat regarding this and next thing my account is suspended with no reason given, I now can not access Betfair unless it's to ask about my suspended account, I have done this three times now and keep getting told I will receive an email, the email never arrives and I now want to close my account and transfer my monies to my bank account, Betfair are stopping me from doing this, Please beware before joining Betfair that this might happen to you and it is completely wrong and unjustified, look around for a site with at least a star rating of 4.5 but please do not use Betfair.
I have been with Betfair for years, They have now suspended my account for no apparent reason after I made an enquiry regarding a free bet I did not receive after fulfilling the promotion they offered, I went on to chat regarding this and next thing my account is suspended with no reason given, I now can not access Betfair unless it’s to ask about my suspended account, I have done this three times now and keep getting told I will receive an email, the email never arrives and I now want to close my account and transfer my monies to my bank account, Betfair are stopping me from doing this, Please beware before joining Betfair that this might happen to you and it is completely wrong and unjustified, look around for a site with at least a star rating of 4.5 but please do not use Betfair.
Reply
Ozgur Burgaz
21 March 2025
Comment from uk.trustpilot.com
If I could I wouldn't give even a star.I've just joined Betfair deposit £20 played one of the slot games officely didn't last long it was only £20 and then deposited another £17 pounds and I was enjoying playing big bass Halloween and suddenly they stopped me playing saying that they needed more information from me and my account was suspended immediately.tried to withdraw my balance I couldn't because my account was suspended. I tried to chat someone but there wasn't anybody available.there was an email saying they need a proof of ID,Proof of address,proof of bank deposit card,proof of income.Why don't you ask about this things when someone joining or wait till they finish their game at list.i am very upset and I ve just closed my account after just an hour joining them.and never ever again
If I could I wouldn’t give even a star.I’ve just joined Betfair deposit £20 played one of the slot games officely didn’t last long it was only £20 and then deposited another £17 pounds and I was enjoying playing big bass Halloween and suddenly they stopped me playing saying that they needed more information from me and my account was suspended immediately.tried to withdraw my balance I couldn’t because my account was suspended. I tried to chat someone but there wasn’t anybody available.there was an email saying they need a proof of ID,Proof of address,proof of bank deposit card,proof of income.Why don’t you ask about this things when someone joining or wait till they finish their game at list.i am very upset and I ve just closed my account after just an hour joining them.and never ever again
Reply
Roman Gajdos
20 March 2025
Comment from uk.trustpilot.com
Very professional, friendly and quick solving issue with withdraw.
Very professional, friendly and quick solving issue with withdraw.
Reply
Peter Worswick
20 March 2025
Comment from uk.trustpilot.com
Great difficulty logging into my account. Saya at Betfair Customer Services solved my problem brilliantly nothing was too much trouble for her.She put my mind at rest.
Great difficulty logging into my account. Saya at Betfair Customer Services solved my problem brilliantly nothing was too much trouble for her.She put my mind at rest.
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Andy Smith
19 March 2025
Comment from uk.trustpilot.com
The worst gambling site online ,more like bet unfair casino machines pay very little and not very often ,if you place a bet on a horse race and try to watch it you have to keep connecting every 5 second really annoying, you would think the amount of money they have ripped us off with the machines they would fix the connection, just goes to show they are all about taking your money and not giving back in any way ,avoid like the plague
The worst gambling site online ,more like bet unfair casino machines pay very little and not very often ,if you place a bet on a horse race and try to watch it you have to keep connecting every 5 second really annoying, you would think the amount of money they have ripped us off with the machines they would fix the connection, just goes to show they are all about taking your money and not giving back in any way ,avoid like the plague
Reply
Shaun Perry
19 March 2025
Comment from uk.trustpilot.com
Betfair closed my account leaving me unable to log in. As my unsettled bets are becoming settled i have to go to help to withdraw any funds. This process takes at least half an hour as you are passed from pillar to post and betfair can not be contacted by phone. If my account is closed surely funds should be sent back to my bank account without me having to request them? Absolutely shocking customer service with agents either unwilling or unable to help due to not being up to the job. I have some screenshots which show many examples of this. I have a meeting with a Channel 4 production company who are making a documentary on the gambling industry and i hope to show betfair for what they're truly all about. When betfair lock your account you are absolutely helpless in managing ones positions on the exchange as you can't log in and customer service are of absolutely no help to you.
Betfair closed my account leaving me unable to log in. As my unsettled bets are becoming settled i have to go to help to withdraw any funds. This process takes at least half an hour as you are passed from pillar to post and betfair can not be contacted by phone. If my account is closed surely funds should be sent back to my bank account without me having to request them? Absolutely shocking customer service with agents either unwilling or unable to help due to not being up to the job. I have some screenshots which show many examples of this. I have a meeting with a Channel 4 production company who are making a documentary on the gambling industry and i hope to show betfair for what they’re truly all about. When betfair lock your account you are absolutely helpless in managing ones positions on the exchange as you can’t log in and customer service are of absolutely no help to you.
Reply
David Wheeler
18 March 2025
Comment from uk.trustpilot.com
Wazeer was really good at sorting out the problem with my betfair account cheers
Wazeer was really good at sorting out the problem with my betfair account cheers
Reply
Valentin
18 March 2025
Comment from uk.trustpilot.com
Very good, fair, good attention , good customer service. I recommen betfair
Very good, fair, good attention , good customer service. I recommen betfair
Reply
Nabeel321
18 March 2025
Comment from uk.trustpilot.com
I can put my money on disable horse other than bringing at betfair.You can’t win here anything slots are rigged as s**t if you don’t believe guys go ahead and try hah.finnaly I close my account and get rid of worst casino
I can put my money on disable horse other than bringing at betfair.You can’t win here anything slots are rigged as s**t if you don’t believe guys go ahead and try hah.finnaly I close my account and get rid of worst casino
Reply
STEPHEN SOWTER
17 March 2025
Comment from uk.trustpilot.com
I had a problem accessing my account the operator gave me the information and how to go about resetting the problem quickly
I had a problem accessing my account the operator gave me the information and how to go about resetting the problem quickly
Reply
j stewart
17 March 2025
Comment from uk.trustpilot.com
Betfair has a great app and they give customers more rewards than any other company I have placed bets with. I recently had an issue with a bet, and their agent online had helped me and sorted my problem within 20 minutes.
Betfair has a great app and they give customers more rewards than any other company I have placed bets with. I recently had an issue with a bet, and their agent online had helped me and sorted my problem within 20 minutes.
Reply
customer
17 March 2025
Comment from uk.trustpilot.com
Raheem helped me reopen my dormant account in a friendly and efficient manner.
Raheem helped me reopen my dormant account in a friendly and efficient manner.
Reply
JASON MCCREADY
16 March 2025
Comment from uk.trustpilot.com
Zero Stars. I will make this short and sweet, avoid playing any slots on Betfair at all costs or you will lose significantly. The sight win% are the worst in the industry bar none. You have be warned.
Zero Stars. I will make this short and sweet, avoid playing any slots on Betfair at all costs or you will lose significantly. The sight win% are the worst in the industry bar none. You have be warned.
Reply
Unhappy
16 March 2025
Comment from uk.trustpilot.com
Just signed up to Betfair and they reneged on their welcome offer. Didn't seem interested at all. Very unprofessional.
Just signed up to Betfair and they reneged on their welcome offer. Didn’t seem interested at all. Very unprofessional.
Reply
David Johnson
15 March 2025
Comment from uk.trustpilot.com
Resolved my issue in the end. Many thanks
Resolved my issue in the end. Many thanks
Reply
David taylor
14 March 2025
Comment from uk.trustpilot.com
dealt with Charlotte today, very helpful and resolved my query quickly.
dealt with Charlotte today, very helpful and resolved my query quickly.
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tommy Rushford
14 March 2025
Comment from uk.trustpilot.com
Had an issue with a free bet, Agent resolved very quickly and able to move on
Had an issue with a free bet, Agent resolved very quickly and able to move on
Reply
Robbie Adams
14 March 2025
Comment from uk.trustpilot.com
It's a decent app and works well on Android. Their Poker App is quite good to. Runs well. Played on all sites and I tend to stick with Betfair and Pokerstars these days. I like the rewards and I've always liked opening Chests since I was a kid.
It’s a decent app and works well on Android. Their Poker App is quite good to. Runs well. Played on all sites and I tend to stick with Betfair and Pokerstars these days. I like the rewards and I’ve always liked opening Chests since I was a kid.
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Terry
14 March 2025
Comment from uk.trustpilot.com
Odds are so Much lower than other bookies
Odds are so Much lower than other bookies
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Bubacarr Sanyang
13 March 2025
Comment from uk.trustpilot.com
I have a problem with my betting account but Alexandra helped me to fix it and I’m so happy10/10
I have a problem with my betting account but Alexandra helped me to fix it and I’m so happy10/10
Reply
Sean
13 March 2025
Comment from uk.trustpilot.com
Spent £15 on 3 multiple bets was supposed to receive a free £10 bet but apparently I didn't click the link to opt in, which I know I did, so cancelled my account and will go to another betting company. Terrible customer service with the chat bot bollocks with Aamir. Stay away!!
Spent £15 on 3 multiple bets was supposed to receive a free £10 bet but apparently I didn’t click the link to opt in, which I know I did, so cancelled my account and will go to another betting company. Terrible customer service with the chat bot bollocks with Aamir. Stay away!!
Reply
Felix.
13 March 2025
Comment from uk.trustpilot.com
I have used Betfair for many years now. There odds are not the greatest. But they make up for that in promotions and customer service. I had a problem with a promotion which turned out to be my fault for not reading the small print. Which none of us rarely do. They pointed out my error but credited me with the free bet as a good will gesture. I was very surprised to be honest as I have only had that once before from another bookmaker. Most of them can’t wait to get rid of you but Betfair’s staff are friendly and happy to help.
I have used Betfair for many years now. There odds are not the greatest. But they make up for that in promotions and customer service. I had a problem with a promotion which turned out to be my fault for not reading the small print. Which none of us rarely do. They pointed out my error but credited me with the free bet as a good will gesture. I was very surprised to be honest as I have only had that once before from another bookmaker. Most of them can’t wait to get rid of you but Betfair’s staff are friendly and happy to help.
Reply
Olivia
12 March 2025
Comment from uk.trustpilot.com
I was dealt with efficiently and professionally by Josephine tonight. I am a completely new customer to Betfair and betting in general. I nearly messed up my free bet offer for becoming a new customer. Josephine explained to me that I hadn’t done anything wrong and turned my panic into happiness. Very kind, asset to the company and has left me satisfied.
I was dealt with efficiently and professionally by Josephine tonight. I am a completely new customer to Betfair and betting in general. I nearly messed up my free bet offer for becoming a new customer. Josephine explained to me that I hadn’t done anything wrong and turned my panic into happiness. Very kind, asset to the company and has left me satisfied.
Reply
Kevin Adams
12 March 2025
Comment from uk.trustpilot.com
Asked 4 bank screenshot when I said u carnt do that and had 2 ways of money coming out bank the carnt explain
Asked 4 bank screenshot when I said u carnt do that and had 2 ways of money coming out bank the carnt explain
Reply
Anthony Smith
12 March 2025
Comment from uk.trustpilot.com
Another week has passed and my cash in my account which vanished when I said I would close my account has not been sent to my bank account.They obviously do not read these reviews.I have been ROBBED by a company that is virtually UNCONTACTABLE.
Another week has passed and my cash in my account which vanished when I said I would close my account has not been sent to my bank account.They obviously do not read these reviews.I have been ROBBED by a company that is virtually UNCONTACTABLE.
Reply
Abbie
11 March 2025
Comment from uk.trustpilot.com
The member on chat tried their hardest to help resolve the problem however this wasn't achieved they are to contact me via email to try help me further but the politeness and replies were very quick and excellent and patient with my replies no errors or technical issues like some other sites and the response time was also quick and helpful to as it could be! Thank you and I hope to resolve my issue soon Kyle
The member on chat tried their hardest to help resolve the problem however this wasn’t achieved they are to contact me via email to try help me further but the politeness and replies were very quick and excellent and patient with my replies no errors or technical issues like some other sites and the response time was also quick and helpful to as it could be! Thank you and I hope to resolve my issue soon Kyle
Reply
User
30 March 2025
Comment from uk.trustpilot.com
Worst KYC I've ever experienced in my entire life. Among other things, they are requiring documents that are literally impossible for me to currently have, which makes it impossible for me to pass the KYC. I have submitted so many documents to them already as well. It's not like they are doing this to prevent/limit me from betting on the SB because I only bet on the exchange. There are much better exchanges to bet on that don't do this and also don't have this insane 5% commission.It's just not worth it.
Worst KYC I’ve ever experienced in my entire life. Among other things, they are requiring documents that are literally impossible for me to currently have, which makes it impossible for me to pass the KYC. I have submitted so many documents to them already as well. It’s not like they are doing this to prevent/limit me from betting on the SB because I only bet on the exchange. There are much better exchanges to bet on that don’t do this and also don’t have this insane 5% commission.It’s just not worth it.