Betfair Review

I have been now let down by Betfair,shut my account for 6 months with no reason, I am very disappointed.Bye 👋 Betfair.

Reply

got suspended for some reason, anyway i sent my id and got through to chat, it was sorted quicklysteve

Reply

Their site is ridiculous, their customer care is ridiculous. If these two things are not working in online site then you are zero.

Reply

Cannot praise Giovanni from Betfair high enough,his professionalism is a credit to betfair and I would have him working on my team any day!

Reply

I tried to contact your customer care on 15th of April, evening. After wrestling with a bot, I got human-like-bot (those who repeat few lines over and over and however they claim to be human, they do not behave like one), who struggled to read info I wrote. It took it an hour to find out my account is blocked however I have never used it – so I could not do something wrong, isn’t it? It required my documents. The bot never understood I am not able to take picture with PC. Documents are attached. It took half an hour to for the bot to confirm your email. I had to repeat the question over and over, but it was clearly a loop bot did not recognize (just like the one with PC not taking pictures). I have asked the bot for your email and it was giving me mine! I know this one was probably a cheap one, but but please replace it, unless you want to be anti-customer care. Nobody has an hour to fight very challenged bot. Human would tell you in 2minutes.Updates: 19. 4Bot asked for email. I gave it email. Bot kept asking again and again after it disconnected 20min later. For public amusement: bot claimed the company does not have any email (!) but suggested if I give it my email, it is going to reply – from the email they do not have (I got screenshots of this :))

Reply

Customer service is shocking if you have a problem then good luck with these clowns trying to sort it out .

Reply

U got 24 hours to return my 500 or fix my account u closed my account as soon as my bet was winning u got 24 hours to fix this if ur live chat ignores me again then I’m going to file a lawsuit that will make ur dumb asses pay me 6 figure u got till tomorrow afternoon to contact me or by tomorrow u will have a lawsuit for fraud I’ll not only get my money from the bank recalled but I’ll sue for emotional damages and failing rules and regulations so ur ceo or managers have till tomorrow 12pm to contact me not only with my refund but compensation that’s worth the stress and time and don’t be cheapskates

Reply

Amazing customer service. Very quick and helpful. Really enjoy using this page. Shoutout tulasi, so helpful friendly and informative!

Reply

This casino,does not play about when it comes to fast Withdrawals none of these cowboy casinos can compare bear with withdrawals or instant and I mean instanti don’t even think I’ve even needed to message any of the main staff for any help they are reliable and they don’t ask you stupid questions on random days they don’t suddenly askyou can you send them this PDF they are just clean cut and and I believe on this Casino it’s completely random on any day you can get that win even if you played a slot so much another day you can still get a multiple bonus on your favourite gamesand on the next day or even that same day receive another bonus I believe it’s random Luck on here one of my favourite UK casinos by far

Reply

Very helpful with what I needed, It was also very straight forward and was a very pleasant conversation

Reply

They never pay , just take take take

Reply

Customer service is very good. The agents are really helpful especially Nayim who dealt with my query today. I would recommend based on my experience today. Also withdrawals are always recieved promptly. The offers and promotions are good also.

Reply

Dealt with my query efficiently and professionally

Reply

Friendly customer service helped out with a problem with promotion came out of a solution even tho they initial problem couldn’t be fixed

Reply

I had an issue where i changed my address and my account got closed. This issue was resolved via the live chat.

Reply

Absolute thieves this site don’t pay out worst site I’ve ever played total scum bags should be shut down

Reply

Would not let me withdraw my winnings. Just about to start a small claims court case against them. DON’T USE THIS COMPANY.

Reply

SCAM SCAM SCAM 100 SPINS PLAYING 3 DIFFERENT ROULETTE GAMES TOTAL RANDOM SPINS I HAD 2 WINS ON ALL GAMES I WAS PLAYING WITH 42 PERCENT CHANCE WINNING 300 SPINS ON 1 OF THERE SLOTS NOT 1 BONUS I.WILL BE VERY CAREFUL ABOUT GOOD VIEWS HERE SCAM STAY AWAY FROM THIS SITE

Reply

Worst betting site .customer service a write off.Will do anything to payout .They change the promotion like the weather…When you go live chat it’s a ibot..The exchange is good for odds

Reply

resolved very quickly as always generally a great site

Reply

Great experience

Reply

Probably like the average punter I have had a bet on the horses via Betfair and Bet365 for more years than I care to remember. Probably lost a fortune truth be known, but as soon as you start to win they shut down (suspend) your account. That to me is unfair trading and it should be stopped. In the case of B365 they shut my account soon after they found out about an IVA. Okay, that’s fair enough, but to shut me down without an explanation upfront, no! Betfair also closed my account last week, no reason, no email, nothing except we have suspended your account. This picture is repeated time and time again with friends and family saying exactly the same, so why are we letting them get away with it? Fact is bookmakers only want your account when you’re losing, so how about some legislation that stops them closing accounts, why not? For what it’s worth I will never provide the requested details from Betfair or any other bookmaker, who do they think they are? I hope that by writing this review punters will get the message and stop using bookmakers. If we all stopped using them, along with the shops that make them millions annually, then we would soon see change. Frankly, I can take it or leave it, but what they are doing and what they are allowed to get away with is wrong! Following is the exact communication from Betfair regarding my account. Why not read it through and then stop betting for a week. You never know you might like the idea of not betting, but for those of you who wish to continue, you will be showing the bookmakers the power of the punter. Yes ‘Punter Power’ stay away from the meetings, shops, stop betting online for just a week and then see them come begging. Anyway, following is what Betfair wrote to me: Thank you, Ronald. I can see your account is currently suspended for standard review. For this, we will need you to provide: Proof of identity – a picture of your passport or driving licence. Proof of address – A utility bill or bank statement dated within the last 6 months. Only bank statements from commercial banks can be accepted. Proof of funds – A picture of the card linked to your account. Please cover the middle 6 digits of the 16 digit number and CVV. Leaving the first 6 and last 4 digits fully visible. The name and the expiry date will also need to be visible You can attach them to the chat now if you have them handy You can click on the little ‘+’ or paperclip icon next to the typing field to send the file(s). Please ensure all 4 corners of the document are visible. Kindly keep in mind that screenshots/ scanned documents are not accepted by our system. Please send photos of the physical documents or PDF’s for online/digital documents, keeping in mind that all 4 corners of the document must be shown in order for them to be accepted.My answer to ‘BetUnfair’ and all other Bookmakers – No chance, you can stick your account up your backside. I think it’s time for a rethink with the betting industry, what say you?

Reply

The agent (Saikiran) researched why my account wasn’t currently active, asked for some photos to verify my ID and restored my a/c with the minimum of fuss. I note that some people have had problems and it is frustrating when your account suddenly doesn’t work and you can’t get a bet on, particularly as you can no longer speak to Betfair CS on the phone, but this is the modern world! I recommend taking a deep breath and working with the agent to provide whatever they need in order to help you.

Reply

Absolutely crap customer service. No telephone number. Withhold funds for over 2 weeks now and just keep getting told its under review…..shocking absolutely avoid!

Reply

Fantastic very quickly resolved my problem for me

Reply

Great help from agent, Veljko, much needed guidance and clarity, very happy with that and excellent service

Reply

Less than a start tricky promo low odd shit costumes service, do go for this 💩

Reply

I have just learned from Betfair that I have somehow signed up to a Self Restriction on my sports betting account since 2019 – that’s news to me!!!The consequence is my access is permanently suspended across the Flutter Group of Betting Companies, making me feel like I’m effectively an irresponsible gambler in their eyes, while nothing could be further from the truth!!!While I do not take this situation lightly, I chatted online with a charming young man called Jack at Betfair to obtain some clarification of my ongoing predicament. Jack assures me he’ll refer my case to a higher authority for further investigation and, hopefully on my part, an end to any restrictions in the future.It appears I’m currently at Flutter Group’s mercy, despite my understanding that I have no dispute whatsoever with any of its associates and, hence, no reason at all to badmouth the good name of Betfair or its partners.I trust they will take the appearance of my feedback on Trustpilot as a measure of my personal concern, while I remain anxious to resolve the situation in my favour.I suppose time will tell while my accounts with the likes of, for example, Unibet remain totally unaffected. However, I’ve assured Jack that I have no recollection on my part of my voluntary Self Restriction to any betting account which evidently includes Paddy Power, Skybet & Betfair.I’ll keep Trustpilot informed of my progress, or otherwise, in this rather distressing matter while my account remains permanently suspended.

Reply

I started off at 8.30am being told transferring agent, then about 1030 am I was then put through to one but was now driving so at pull over, wouidnt let me send pdf so at email it, and now still waiting for suspended acc lifted as don’t know how think funded with method not in my name when clearly is, sent bank statements, plus can’t add funding source not in your name, even direct bank transfer you or directed to bank to verify transactions. Without it being your account how would you login/verify it. Still now waiting on response, or if can withdraw money if not going to unsuspend it. All in all not great 4hrs as only just stopped convo with them, now wait and see.

Reply

Shocking company if you use one of the offers make sure you read through all the little fine print or you won’t get your free bets! Happened to me quite a few times where I’ve placed the required amount and still received nothing so I’ve closed my account down. Worst experience with a bookies ever

Reply

They let me sign up then let me deposit money into my account which I did win abit but the next day I logged in and my account was suspended . So I Web chatted and they want a pic of me a utility bill and a photo of my bank card . So I did that and still suspended So asked for my money and close account and they would only pay me my deposit not winnings. Total joke as they should not let me deposit unless they had what they need. Over the top info . They obviously need my winnings more than me. Treat you like an idiot.

Reply

I have had an account for a while and now it has been close for no reason, as apparently they can do that but worse still they refuse to return the balance of my account and say they can only return deposits not winnings. There was £61.84 in my account and they say they can only return £2.48 as that is my deposits and no return of winnings. For starters you can’t just deposit £2.48 into the account and this is complete and utter rubbish. Avoid having an account or if you do make sure you take your money back out after every winning bet.

Reply

Great fun !! Good costumer care…fair winnings..great promotion…lots off choices on slots and casinoQuick pay outs all around 10/10 for great gaming Kind regardsTammy

Reply

Aweful experience, trying to tell me how to spend my own money, imposing limits on my account even though I only bet for fun and stay well within my means compared to my income. You’re better off with bet 365

Reply

Initially, I was frustrated with the CHAT service. Wasn’t getting anwhere at all! 2 x agents I tried to deal with but there was definetly a communication issue. I had the idea that I was going to need to complain to the gabling authority until I was transferred to a third person. He immediately resolved my issues with Betfair and I came away with a ‘feel good’ buzz. Thank you Charles! I shouldn’t have had to suffer the first 2 hours of incompetence from previous agents though. I am sure they were trying to be helpful but there was just too much of a communication barrier!

Reply

Assistants always speedy and do their best to unravel issues. Excellent staff

Reply

Hi bedt about

Reply

Very good customer service and assistance from Nayim and Jeaden. Great to the company.

Reply

Avoid like the plague, I had an issue withdrawing my funds, looked like a glitch on their app. Chat bot only contact , you cant physically speak to a person. I escalated my issue to management after getting fobbed off by 4 different agents on the chat bot. Only to get a flippant response from management telling me to do what I had tried and failed 4 times before after speaking with the Agents – despite me providing my bank statement and being assured a BACS transfer would be organised. Betfair you can keep my money, account closed and App deleted – never again will I use Betfair – shocking customer service.

Reply

Class leading for all the wrong reasons. Poor odds with no BOG, really Betfair in 2025? Slots rotten to the core, no bonuses, tiny line pays if you’re lucky to get one despite hundreds of spins. Deposit system slow and prehistoric. Avoid like the plague.

Reply

Terrible betting site don’t stick to promotion you can desposit with Apple Pay but but can’t withdraw or claim any reward simply for using Apple Pay, also bingo very small on the screen keeps freezing and there site is very confusing

Reply

Not won in a long time 0% rtp, on a 40 game football losing streak on odds of below evens, they fix matches based on bets you place, and not had a bonus on any slot in weeks just teases and low wins, They need to be tested because this is daylight robbery, Betunfair

Reply

Placed a £20 bet on the grand national 4 weeks before the race. Horse was a non-runner, but because the bet was placed a month in advance they keep the money, absolute thieves

Reply

Constant suspending of account and constant asking to supply the same documents over and over again. In a space of 24hrs account suspended twice. Verified anccount by customer service person only to have account re-suspended again less than 8hrs later asking to supply all documents again plus now I have to provide proof of funds. This seems a bit extreme aa I don’t feel happy about providing them with my full bank account details. Only played one game during time account was playable. Will look to close account once I can get my funds withdrawn which will require ironically account to be unsuspended

Reply

I enjoy my gambling, and it’s a pleasure that Betfair has given a perfect opportunity to make it better.Join donkeys ago,never regret it, not an that cannot be resolved, Thanks BETFAIR 😊

Reply

Any problems & their usually here very quick..& I think the most understanding firm to deal with…Coral are by far the worst..& always fair & knowledgeable. Have been using Betfair for a while & I don’t think I would use anyone else…a very good firm to bet & deal with…🙂👍👍👍👍

Reply

My query about using a replacement bank card was dealt with swiftly and professionally by Pravalika. Excellent

Reply

Hannah was very helpful today and got things done very quickly and smoothly overall a good experience thanks.

Reply

Betfair are the leading betting exchange in the world. Their site is easy to navigate, (which is a non-trivial issue with betting sites) and there is plenty of liquidity. They also have good customer service. Overall a very professional set up. However, there is one fault that I wish they would address. There should be a toggle switch on the bet slip settings that limits the customer’s exposure on any one market so as to prevent laying a favourite at 999-1. It would be so easy to make this change and would protect customers from people trying to profit from other’s mistakes.

Reply

First Class customer service.Fast and quick withdrawal.Plenty choice of poker tables.Well done guys.John Axiaq

Reply