Betfair PLAYER REVIEWS(1786)
Chirag Raval
06 January 2024
Comment from uk.trustpilot.com
I made a deposit, placed a bet and then within 1 minute of doing so my account was closed on business grounds.I contacted them using the live chat on the day and after being transferred between three agents, the final agent Bhanu said my account was closed and cannot be appealed. She assured me that my deposit and winnings will be returned to me and all I had to do was contact them the next day.After 24 hours of Bhanu's reassurance, I contacted BetFair using the live chat for me to be transferred between departments again. An agent called Brandon then requested me to submit documents to verify my account, to which I did. Brandon then transferred me to another department to where an agent called Rahul reviewed my documents. After 5 minutes Rahul came back and said the account is closed on business grounds and cannot be appealed. He then said the only my deposits will be returned and not the winnings.I then challenged him on this only for him to abruptly close the chat and not answer any of my questions.Honestly it was so frustrating because they attract with their new customer bonuses, take your money and then close your account. I will never deal with them again and I advise any of you who are reading this and thinking of joining BetFair to go elsewhere or place your bets physically in store.Proper cowboy mentality from them.
Channy
06 January 2024
Comment from uk.trustpilot.com
I have been with Betfair quite a while. I had a issue today in which I couldn't withdraw and spoke to customer services via the online chat and within 10 minutes it was all sorted. The agent was very polite and very patient!! Thank you
Peter
06 January 2024
Comment from uk.trustpilot.com
Quick support to help with issues and can't complain about not winning bets! No problems withdrawing winnings.
Gee
06 January 2024
Comment from uk.trustpilot.com
I've been with Betfair since October and I've had a few wins I've also lost some money as expected with gambling but I've won more ! I've no complaints if I've needed any help with anything it's been sorted fairly quickly also when I withdraw my winnings there in instantly thanks to faster bank transfer!! I put a restriction on how much I can lose and it takes a week to change back to what ever you want which I think this is brilliant as cooling of period and to keep an eye on what your losing/ spending ect!! More gambling sites should do that Ive put money in other sites and not won anything I know your NOT guaranteed to win but you expect something after a few deposits so for me Betfair is in my opinion the best in uk for me personally it genuinely lives upto its name thanks you helped me out for xmas with my winnings 😃😃😃
Paul
05 January 2024
Comment from uk.trustpilot.com
Don't waste your time and money on this gambling site no wins at all no bonuses and if you got 1 its empty spent 700 nothing not even fun to play just emptying your wallet really bad experience not seen so bad gambling site ever...
Gary Lowe
05 January 2024
Comment from uk.trustpilot.com
After years on Betfair, all of a sudden they've decided that I should be blocked from accessing the market with odds below $1.20. My bets have always a minimum of $1000. Usually on the shorter odds. Now they're telling which odds I can take. And which aren't available to me. Lol.
mike
05 January 2024
Comment from uk.trustpilot.com
Great selection of games, good welcome offers and brilliant customer support
Daniel Harris
04 January 2024
Comment from uk.trustpilot.com
Do not use! Closed my account on business grounds when I had money in the account. They don’t mind taking your money but as soon as you win they close your account. Totally wrong and a company that should be investigated. Corrupt.
Brad Smith
04 January 2024
Comment from uk.trustpilot.com
Betfair has posted incorrect live scores to entice betting and increase loses. Looking further into it, the live score differs from the score shown in the statistics, proving they have access to the correct scores but show something different at face value. When complaining about the issue, they are very quick to wash their hands of any responsibility.
Andrew Hibbs
03 January 2024
Comment from uk.trustpilot.com
just awful, absolutely awful. biggest scam i've ever come across. avoid playing on here, unless you want to lose your mind
Paul
01 January 2024
Comment from uk.trustpilot.com
Avoid this site no bonuses just taken your money spend 500 nothing or if given so 40 pound 60 or nothing at all on the bonuses worst gambling site ever seen..
David F
31 December 2023
Comment from uk.trustpilot.com
So we get 50 free spins and we win £15.As others have said, I thought I'd try and withdraw the winnings, only to find that our account has been suspended, despite previously providing details of the card number etc.I would rather spend the £15 on other games if this is the way that Betfair go about their business.Betfair my *rse!!!
kate mac
30 December 2023
Comment from uk.trustpilot.com
Whenever I have an issue an agent is there within minutes to help & they are always very helpful.
James McCreath
29 December 2023
Comment from uk.trustpilot.com
Absolutely a blatant insolent scam!!!!They know only one word - deposit. And then good bye when no longer can you deposit after they have drained the last pound off your pocket. By the way - what is even a betfair?? There is no such thing. What is really behind it is Paddy Power, an infamous notorious bunch of swindlers, scammers and cons. Betfair is a terrible scam. And they’re insatiate. They will take it all. All you have. And btw, they’re notorious for breaking the law. They don’t check the source of money or even the identity. And fhey must protect the vulnerable people from the harm gambling does. But they don’t. Instead, they rob everyone, no matter if they are children, or ill people, or otherwise vulnerable. They are sl greed and so arrogant that it’s atrocious. Forget about any moral compass or ethics there. You are a prey to them. Prey who is good for two things only one is ti deposit, and the other to lose. And then you can hit on the grass. As far as i am concerned the organisation victims against the villains are preparing a lawsuit against the laddy power and it will be fun seeing those vultures lose all they have, good. I am happy and fingers crossed
Carol Morris
29 December 2023
Comment from uk.trustpilot.com
Excellent Customer Support assisted with my Account to attain resolution thank youFirst Class Support
Samantha Burgin
29 December 2023
Comment from uk.trustpilot.com
Been with Betfair a while now, Ive not had many wins but I do like the varied games and it’s fun. I did have trouble with changing a card but the customer service was extremely helpful and I managed to withdraw my winnings. So thank you😊
sasman1964
28 December 2023
Comment from uk.trustpilot.com
I have been using Betfair in the UK for over 2 years and find it Excellent.Just had to contact customer service .5 Star service was very fast and polite Damien Advisor was very good and very helpful .Thanks for great service
David Ackerman
28 December 2023
Comment from uk.trustpilot.com
Fast and simple, resolved the problem with clear instructions.
Dariusz
27 December 2023
Comment from uk.trustpilot.com
Totally scam! They invite you to open account, deposit, they block asking to verify account which I have tried multiple times. They failed to sort your account for two weeks, despite having all documents claiming large queue of accounts to verify. On the end they tempted all documents and asked to verify again. After two weeks and another they to verify they decided to close without any reason an account and strip you from your own money (they money that you win and the money that you deposited). Despite that they state on their website „Any balance in your Account at the time of any closure by us will be paid back to you”, they will not return you anything without any further explanation. AVOID! Use Unibet or any other decent website, but not them!
Tony Bennett
26 December 2023
Comment from uk.trustpilot.com
Got my account up and running again, with positive gambling controls in place.
Trevor Greer
26 December 2023
Comment from uk.trustpilot.com
Oops something went wrong ?comes up can put a deposit in but if i try to go back on i can t
David Coxson
25 December 2023
Comment from uk.trustpilot.com
Had a good run of fortune lately. My horses have been winning. Problem now is I can't seem to log in with betfair when I do it says iv logged out I take it I'm banned for winning. FFS us punters do have to win at some point its not all take for F sake . Anyway there's plenty other sites out there happy to take my cash
Charlie
24 December 2023
Comment from uk.trustpilot.com
They let me deposit over my daily limit by £370 extra they are not providing proof of refund and they are not refunding same day after it was instant deposit from bank
AuraYahu
23 December 2023
Comment from uk.trustpilot.com
The absolutely worst online slots I've experienced. Must have burned £200 and was never in profit. Extremely low payout and not a bonus in site. I don't always expect to win, but something has to give. Truly awful.
Alan Jude
23 December 2023
Comment from uk.trustpilot.com
The agent I chatted to was very helpful with his advice and help.
abstract tricker
22 December 2023
Comment from uk.trustpilot.com
I engaged in 140 spins on a game, boasting an impressive 96.4% win rate, only to come away empty-handed. This experience was marked by sheer frustration, as, despite clear evidence in the transaction history, Betfair closed my account, claiming a lack of supporting evidence.
Neru .
22 December 2023
Comment from uk.trustpilot.com
Thank you Marcello and support for quickly resolving my issue!
Robert Andras
22 December 2023
Comment from uk.trustpilot.com
Fute Guta de zdrente ca NU am avut unu single castig de 4 anii de zileDeposited every fffk Friday and never back winingI think it is the most fk stupid and thief site from all the UK. Never got a fk winning 😭😭😭 on this site and I have made deposits non stop, maybe ai will do a fk tink for me and I will delete the fk account with this sheet company fk fk fk fk BetfairNothing fair on that one Site 😕
Alan Jude
21 December 2023
Comment from uk.trustpilot.com
In the middle of the night I put a bet on the greyhounds by mistake. I got in touch with with Betfair and, as a one time gesture of good will, they voided the bet for me. Maybe there is a Santa Claus after all! Thankyou so much Betfair 👏
billy kerr
20 December 2023
Comment from uk.trustpilot.com
Great experience on solving my login issues and very easy and swift
Michael Sowden
20 December 2023
Comment from uk.trustpilot.com
My account got locked out because it needed verifying for legal reasons and I contacted customer service chat and they sorted it in moments. Very friendly and helpful
Dee Gee
19 December 2023
Comment from uk.trustpilot.com
I'm a member of all UK main stream gamberling sites and betfair is by far the most professional, rapid advanced user friendly site with INSTANT withdraws they're is no jumping through hopes like most sites, also £10 per referral... Plus refferal gets 50 free spins on sign up and another 50 when deposit £10, you can sign upto 5 people... What I did was told each friend I reffered ill bank them £10 and what ever they win ask them to share 50%, if they don't win anything which is very unlikely then it's no loss to either party as you will receive £10 for the refferal once they have deposited and spun the £10 deposit... Shame it's limited to 5 refferal maxDGreenMonn
Kamran Romih
18 December 2023
Comment from uk.trustpilot.com
Have really good assistance. You do have to speak to an AI to get Thier but once you're There people are very helpful
Vito
17 December 2023
Comment from uk.trustpilot.com
Complete con. I had to submit and then resubmit my passport and driving license and bank statement, had to wait weeks and weeks and then could not withdraw my money that I had won due to “business grounds”. Total con. Should be shut down.
JASON MCCREADY
17 December 2023
Comment from uk.trustpilot.com
Played slots 2 or 3 times averaging 100+ spins each session, not only zero bonus but zero wins. Worst slot site ever in my experience and that’s saying something. I would give zero rating if it was an option, the most boring and disengaging experience.
scott
17 December 2023
Comment from uk.trustpilot.com
Had a football bet on ,player had to go off injured early on all other bookmakers voided that player except Betfair who wouldn't and it meant my bet couldn't win so I'm using other bookmakers, Betfair can do 1 pile of 💩💩
Spencer Pearce
16 December 2023
Comment from uk.trustpilot.com
Watch out the Betfair Casino operated and run by Paddy Power is rigged to the hilt can you be so unlucky to hit everything you want on the previous spin and the next spin but nothing on the spin you want.Hundreds and thousands of spins without hitting a bonus absolutely nothing a Casino operating on a 10% RTP stay away honestly stay away believe me I've been there and done it keep your money in your pocket its much safer in your hands than the corrupt Paddy Powers.
B Man
16 December 2023
Comment from uk.trustpilot.com
I would not go near this outfit again. They will accept bets after an event is over and still take your money. Extremely shady. Avoid at all costs. Not surprised to see so many 1 star reviews.
Alex
15 December 2023
Comment from uk.trustpilot.com
Been with betfair for a while. Just closed my account today. Only play 20p or 40p spins, luckily for me as the pay outs are terrible. I understand it's gambling, however I have played many games, sometimes spending £80 on a game at 20p spins with not even a sniff at a bonus. Most games will take £20- £50 to land a bonus only to pay a few quid back to you. Very unlikely to land anything good, and I have played for some serious hours over the years.
Adam
15 December 2023
Comment from uk.trustpilot.com
When you take a 24 hour time out you have to contact live support when it's finished, what's the point in encouraging people to take time outs when they bully you for doing so? surely it's a good thing to take a break yet when you do they wont let you log back in until you had a 2 hour chat on live with them abusing you in any manner they can. disgusting behaviour.
Peter Fogg
14 December 2023
Comment from uk.trustpilot.com
Very helpful to day sorted my problem out thankyou Very much.
Jonathan
14 December 2023
Comment from uk.trustpilot.com
Signed up today and got my free bets, however they weren't working so I contacted customer service to sort this issue out. She did not know herself and kept telling me to do the same thing over and over again. Guess what, they went and suspended my account, with my free bets not even used. O was already fully verified. This company is a joke, I don't understand how they get away with this. Gambling commission really allowing this to happen. Then again they all share our money and put it in there pockets. When will we all learn that this is unacceptable from betfair and the gambling commission.we all have to do better, we need to change this. Otherwise we will keep being mugged off.
Nuno Riotinto
14 December 2023
Comment from uk.trustpilot.com
ATTENTION........PLEASE BEWARE, Betfair are absolutely scum. Betfair.com slots will steal every last penny you may have. The slots are a con. PLEASE STAY WELL CLEAR.
betcheat
14 December 2023
Comment from uk.trustpilot.com
such a terrible company! the odds are low, and their algorythm is so bad that the cash out option gets disactivated and some games are not even on the screen, while game is still going on. absolute disgrace
Mr Mark Howarth
13 December 2023
Comment from uk.trustpilot.com
What the hell has happened to you people ? I reported a bet settled incorrectly. Some guy on the chat (the only available option to contact anyone by the way) told me he would look into it and email me with a response. In the meantime they suspended my account. Like it was my fault the bet was settled incorrectly ? Way to go guys.My account is still suspended and no email. I spent over an hour on this chat rubbish 4 days later trying to find out what was happening with my account only to be constantly bombarded with the same security questions. I spoke to 2 agents during this period and not one of them had a single brain cell between them. Not one of them would answer my questions why I have not received an email and why my account is still suspended.How on earth can you run a company like this not allowing customers to speak to a human being to resolve errors that you cause. I was always under the impression Betfair was a safer option as apposed to traditional bookmakers. Sadly, these shameful people are actually worse in my opinion.
PJ SE
13 December 2023
Comment from uk.trustpilot.com
After being a customer here for 16 years, a Betfair representative decided that they'll be suspending me for a year for my safety. I have no gambling issues or emotional problems related to gambling. They labelled this as "self exclusion" which it absolutely is NOT. This ban was forced upon me after I began to trade on their exchange. Lunacy. The industry is dying a slow and bloody death.
Samantha
12 December 2023
Comment from uk.trustpilot.com
Goonies return 80p a spin 644 spins 600 of which were dead ...other 44 maybe half stake return .....get bonus It pays 16p ....save you money this lot are scamming thieves
mubin uddin Mohammad
12 December 2023
Comment from uk.trustpilot.com
Customer service is so good they help the customer with they best really Appreciate 👍
Paul Morgan
11 December 2023
Comment from uk.trustpilot.com
this rancid company stole £1400 from me.....i had my account from the very start..tried to withdraw my money but they put every obstacle in the way......year has gone by so has my money..dont even think about having an account with these thieves....
James Rose
06 January 2024
Comment from uk.trustpilot.com
Deposited £500 and made a profit of £107. Tried to withdraw all the money and got a message that I needed to put some money on my old card which I've since replaced - even though it's the same bank account. Was able to withdraw the £500 but not the profits which I then foolishly lost. Feels like a scam to stop you taking your money out.
Deposited £500 and made a profit of £107. Tried to withdraw all the money and got a message that I needed to put some money on my old card which I’ve since replaced – even though it’s the same bank account. Was able to withdraw the £500 but not the profits which I then foolishly lost. Feels like a scam to stop you taking your money out.