Betfair Review

So amazing and the help team was so generous and helpful

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Utterly disgusting customer service. They don’t take phone calls and the website chat does not solve the problem despite speaking to an agent.

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Account was suspended 4 times for a review in the space of 3 months! And then closed for good after I had a moan about why they kept asking me for the same documents. Trying to get my money back was a nightmare. Don’t trust them

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Live chat was absolutely useless. I was having problems logging in to the exchange . Not a password issue as I could access sportsbook. I tried 4 different devices and all they could suggest was clear cookies/ cache. Uninstall reinstall app, change password, none of this worked. In 2 hours I got passed to 6 different agents, I was convinced they were just automated. I kept having to explain the same problem to the same agent. They said there was nothing wrong with account and I eventually was passed to customer services which was just a different live chat! The chap just said turn off your device and turn back on again! Never thought of that! Heavens above. So regrettably as I can’t use the exchange do have joined a competitor.

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worst of the worst my account was closed then I win some money.Send all Id proof tthat was requested.And Closed without answer.Never use this app avoid or you will loose tour money

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I like betting on European and American basketball. While Betfair Exchange may lure you in with seemingly higher odds, my experience with the platform has been consistently disappointing.Despite initially offering attractive odds, attempting to place a significant sum always results in only a tiny fraction getting matched, leading to an immediate drop in odds, making you cancel your bet at the original odds and having to consider reduced odds.Also, the live streams for Euroleague, Eurocup, ACB, etc., games on Betfair consistently result in a twitchy, jerky picture, making it nearly impossible to enjoy the game in a seamless manner. The problems extend to NBA live streams as well, albeit with a different set of issues. The stream looks accelerated, almost as if watching the game at x2 speed.When contacting customer support to report streaming issues, the response is always predictable and useless—clearing the cache, stating that streams on Betfair are provided by a third-party company, so they are not responsible for it, and asserting that they will inform their technical team.It is frustrating to see these issues on a platform that was so good just a few years back with minimum in play delays and good-quality streams.

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I like how quick the chat response is. The and how you can move easily from sports book to the exchanges.

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Brittany was helpful & on the case immediately. Wonderful support. Hope they resolve my query. Thanks.

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Disgusting.. over 300X wagered on 60p stake, just on one game an the best bonus u can give me is £20.. wouldent come back here if it was the last casino on earth..

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This company will sign you up, let you deposit money but the minute you start to win they shut your account down and refuse to let you have access to it or your funds until you provide ridiculous amounts of proof to who I am, I have asked to shut my account down and have my original stake back but they won’t do that either, I wonder how much of their profits are made this way, stay well away!!

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Hi Triona you have just discovered the most fixed Casino site in all betting history.Betfair merged with Paddy Power in 2016 and are under the Flutter Entertainment Umbrella and Paddy Power operate the Casino and Sportsbook on the Betfair site.Triona Paddy Power are the most corrupt operators of any betting firm around bar none and although I have never had an account with them I have read all the reviews of their Casino games which corresponds with their rigged Paddy Power Casino so its no surprise that since the merger that Betfair which used to be a brilliant firm it is now pretty much under the total control of the fraudulent Paddy Power.Paddy Power hold the majority stake in Betfair 54% to 46% and since the merger they have controlled the Casino and all I can say is it is well known that the Casino is 100% fixed it is not even a close call every game is fixed as it is in the Paddy Power Casino on their website the Cashout is also suspended for long periods and at certain times to stop players cashing out therefore saving Betfair and Paddy Power millions of pounds.Triona my advice is to read all my reviews and other reviews on Betfair and Paddy Power and read the Paddy Power reviews on Trustpilot and steer well clear of both of them if you do want to play find a stand alone Casino that has no connection whatsoever to a betting firm because your more likely to win more often and be treated with the respect you deserve just make sure that you stay away from any Casino linked to a betting firm because they’re all fixed to the hilt I hope that helps.

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My agent Naga , helped me through my account issues , he was calm and collect and didn’t give up and thought for me to get my issue resolved Best agent ever !

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I’m interested to know has anyone actually had a decent win ever from this site. Maybe I’m unlucky here but I’ve never seen slots so bad thanks in advance

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Fast, precious, professional and kind and I can say Shena is the best agent ever.Thanks

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Not cool. I tried using the time-out feature twice to keep my gambling in check, and both times, I felt like I was jumping through hoops. What’s up with that?It’s like you guys are actively making it harder for users to use the safer betting tools. That’s not what I signed up for. If you’re all about responsible gambling, start acting like it. Cut the obstacles and let users do what they need to do.Get your act together, Betfair.

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There’s a game in the Betfair Casino operated by Paddy Power called Bounty Hunter which is the most fixed and manipulated game I have ever seen.I have never played a Casino game where you start off losing and carry on losing its literally every single time I played it the same patterns of play would appear.The game claims to have an RTP of 94.7% which is quite low anyway in my opinion its nearer to 10% that’s how bad it is its just loss after loss £10 in two minutes can easily be lost on 40p spins so steer clear if you value your money its fixed to the hilt and really not worth sacrificing your hard earned money on.

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Daniel from customer service or possibly accounts department, helplessly me swiftly with a password reset link I was struggling to receive… spot on and helpful! Saturday.. after 8 so possibly out of hours team.. just know a Thankyou can go a long way… thanks team!

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AVOID!!I tried to make a £100 deposit and I accidentally pressed £10000. I tried to cancel it and it said error so I assumed it had been canceled. Approx hour later £10000 missing from my bank account. I contacted them over TEN times and they told me they’d not had a deposit from me and I needed to contact my bank.I contacted my bank and I was arguing with them since betfair placed the blame on them. My bank was adamant that the funds had gone to betfair, they gave me tracing IDs. I gave this tracing ID to betfair, betfair was still denying that they’d received a payment and said even with the ID they couldn’t track it. So off I go, back on the phone arguing with my bank. I contacted betfair again after my bank refused responsibility and lo and behold they managed to track the transaction 3 DAYS AFTER I FIRST CONTACTED THEM ABOUT IT!!!! I asked for a refund and they said and I quote “unfortunately this can only be refunded by our payments team and as it’s Friday, they won’t be back in until Monday then it will be processed” so now I have to wait until MONDAY because of their incompetence in tracking a payment. Currently 5 hours from home can’t get home because they have my money can’t even get a hotel. They don’t give a damn, just say that the payments team will be in on Monday.Absolutely avoid unless you want thousands of pounds of your own money (not even winnings) to go missing.

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Trying to Sign up is just an endless series of hoops to jump through. Newly opened account was suspended not long after being opened. After trying for 4 days to get it unsuspended during which time I uploaded pictures of my passport, payment card, and proof of ID (they’ve now had the latter twice…), I was then asked for a selfie of myself holding my passport.I appreciate that in this day and age there have to be security measures online, but this is just overkill. I’ve actually opened bank accounts and applied for mortgages online easier that this…. lolIt’s a shame, as their website actually looks quite user friendly, and one that I’d enjoy spending time on, but at the end of the day this is just overkill and too much hassle for a betting account.I’ll take my business elsewhere.

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The virtual bot i don’t like but when connected to a real agent who was Shivani they were more than helpful

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Thanks for the heads up Lee minimum deposit 30pound disgraceful I was going to sign up to this company until i read this review shame on you betfair you greedy vile hypocrites sensible gambling my ars.

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Absolute disgraceful tactics… like me many ppl like to use paysafe vouchers to control spending amounts so what do betfair go and do they raise the minimum paysafe deposit to £30 when I complained about this they state it’s a business decision and tried every way possible to get me to use my bank card for deposit which I clearly stated I won’t do incase I empty my bank balance they like to broadcast safer gambling tools yet deliberately try to entice you to use card payments. GREEDY COMPANY STAY WELL CLEAR

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The agent who helped me, Ramona, was amazing they explained everything thoroughly and finally sorted out my withdraw issues. I had been through like 5 shockingly unhelpful agents but Ramona was amazing please give them the credit they deserve

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I have been playing Betfair for 13 years. I have never had a problem with playing or paying out. Compared to other bookmakers that impose limits, Betfair is really ok. Moreover, their helpdesk is very helpful in case of problems.

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Absolute vile company. AVOID AVOID AVOID. I signed up and played with a small deposit and returned winnings of over £400. My account was shutdown due to a ‘security breach’. Funny how they take your money and then don’t pay out. They haven’t even returned my deposit and kept it for themselves.

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Best of both worlds, Sportsbook and Exchange, plus you can choose your own rewards package and charges, withdrawals paid direct to Bank, they say within an hour or two, but it was literally minutes, great customer service if you have an issue, UK, Ireland, but Malta was the best, Shoshaana very friendly and helpful

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As with other reviewers, quick to take your money. However, when you win, you have to provide documents to verify your age. Funny how they don’t request these BEFORE you deposit money. All documents have been uploaded and still no payout. I’m only glad I deposited 15 quid and not 150. They have no intention of paying out. They are also affiliated with Paddy Power, who I had the same problem with. I will be reporting both of them.

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Very bad betting site ever seen in my life in 8 november I created an account at Betfair and like every site they ask me for documents to verify my account and I submitted all verification documents after that they sent to me an email asking for selfie holding ID and i contact them in chat section and send to them the selfie an I was waiting for verification process for 4 days. So I decided to contact them again via chat and they told that your account will be closed due to business grounds dicision 😅😅. I never seen a website the close an account permanently without any reason I never had an account in betfair before and I just want to try their betting exchange platform but they are so bad in costumer service and they closed many accounts whitout any reason.

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BIGGEST REGRET OF MY LIFE!!THERE A BUSINESS !! (Vile too !!)They only wont your money ‘ you havent a hope in hell of winning ‘ win rate is shockingly poor !I must add at first you might win ! As they love to bait all new customers then shaft you sideways !! Its a fact some people have nearly ended there lifes after playing on this site ‘ there in bed with the gaming commission & its another site who pride themselfs on safer gambling & using there tools !! Complete Rollocks !

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fastest response ive ever gotten on a gambling site when transferred from the bot (was less than 30secs) and then sorted my issue just as quickly great customer service!!

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Betfair EXCHANGE is the unique bookmaker who allows you to withdraw how many times you want, almost how much you want and do not jeopardize your account or ask you lots of annoying verification process. I know this should be their obligation, but in online betting´s world, unfortunetely, this is a great advantage.Their support is pretty good as well, fast and straight, and their attendants are nice and polite.Regarding Betfair SPORTSBOOK, is the same BS of any other Bookmaker. Limits you after 2 or 3 winnings, dont want your businnes if you are a winner.

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Money has mysteriously gone missing from my account, and I can’t understand why because it certainly wasn’t put into my bank account, so who’s bank account have betfair put it into because it certainly wasn’t mine, betfair should have questioned this surly

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Betfair is still the top innovative betting exchange. Better odds 90-95% of the time compared to the High Street Bookies. My experience is that they are excellent in dealing with queries you may have in their Exchange, Sportsbook, Casino etc. Excellent for traders and bettors alike and the site with most liquidity. It’s in the name Betfair – a fair betting site for all

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Jeaden was most helpful. Due to unforeseen circumstances, I was unable to place my Free bet within whatever the maximum time frame was after I’d placed my initial bet.The rep kindly allowed me the option to place a Free bet as a courtesy, which I will utilize shortly. 🙂

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Had a chat with Keara from the ‘Safer Gambling team’ and don’t think I’ve ever had a better experience dealing with a customer service agent. They were very polite, easy to talk to and very clear. I hope they get the recognition they deserve for this. The chats can involve difficult topics but they were dealt with excellently and with care.

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betfair is known for closing accounts with money. I won 55, requested withdrawal on verified account, and they only gave me 5 deposit back. and said they closed my account, but i can still login and it says they need documents. after i provided the documents requested, they said they close my account and stole the winnings. fraud. still worth contacting gambling commision

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I was playing the Casino Game Maze of Fortune and I hit three scatters and had just entered the Minotaur Maze and was on Level One if you make it to Level Five you have the chance to win 200x your stake and guess what I’d reached Level Two and the game malfunctioned what a surprise.Rules state if the game malfunctions it voids all pays and plays this is just another example how fraudulent the Betfair Casino is run by Paddy Power who are the most corrupt bookmakers around because as soon as you get in a good position on any Casino game something inexplicable happens to stop you progressing and winning more money.My advice is just don’t play any corrupt Casino game linked to Paddy Power as I have played most of them and I can categorically say they are all manipulated or voided in play to stop players winning when in a good position.Lets be honest everyone knows the Casino is fixed because the same patterns keep happening to the games it can’t be coincidence can it as they’re all designed to stop you winning and winning big so my advice is steer clear and play a Casino elsewhere that doesn’t have any links to the corrupt Paddy Power.

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The Paddy Power staff member answered my question in a timely manner.

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Good bookmaker with the odd free bet thrown in and withdrawal to card is instant and PayPal is 4hrs virtually every time. Been a customer for around 5 years not had a single issue.

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As an exchange they have the highest odds compared to other bookmakers. I like the concept of an exchange since you bet against other people without a middleman in between. I never had any issues with Betfair. Good helpdesk.

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If you want to place a bet in basket ball DONT! HALF THE PLAYERS ARE MISSING, CANT EVEN BET ON DOUBLE DOUBLE. WASTE OF A SITE. USE BET365 WAY BETTER

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Having read what most of the other sites out there are like it has come to my attention that the majority of UK gambling sites are really really bad.I don’t consider Betfair to be one of them , they are top 4 materiel !Never had any problems with them , never won a sodding penny on their website but that’s most probably down to my bad betting rather than anything they’ve done.Some websites you are lucky on some not , well done Betfair.Your free pinball game is terrible though and rigged so the pinball always lands in the red bin , sort something out so you can actually win something on it every now and then !

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Been with Betfair for a while, betting is my hobby, I love it, I am a prudent gambler, I love Betfair simples,

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Here’s a rundown of Betfairs Dirty Little Secrets designed to fleece more money from unsuspecting punters.1:On football matches with a lot of goals they will suspend the market to stop them losing more money and the market will only become active again when its virtually finished.2:They will suspend markets especially football markets for long periods of time when the match is still live and hasn’t been suspended elsewhere.3:Lay prices on football correct score markets will intentially be kept high for aslong as possible to lure unsuspecting punters in before reducing the price inline with what is should be this usually happens late in the second half when lay prices should be much shorter than is offered.4:Not paying out on football markets for hours and hours after the match has finished when all other firms will payout immediately whilst still offering you a Cash Out price lower than you know you are going to receive because you won the bet(watch out for this one as its a classic Betfair tactic on the Exchange and Sportsbook)5:Suspending Cash Out(Sportsbook)at inopportune moments so a bettor cannot manage their position especially if they are in a strong winning position as they know results can change very quickly in their favour this is a tactic that is used regularly to stop them losing millions of pounds.6:Keeping players active in markets such as Tennis and Golf when they have missed the cut or are out of the tournament so as to lure unsuspecting punters into backing them when they should have been removed from the market straight away.7:The whole Betfair platform is ran in such a way with certain tactics to limit their losses whilst pretending to offer every bettor a brilliant experience when in reality they use a lot of dirty tricks and tactics to minimise their losses on every single market so please BEWARE of these tricks when using the Betfair platform.

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This is a comment re customer servicethe agent Kelli was quick and efficient

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Loves to take money but as soon as you win against the house, your account gets locked until you provide very personal information that most people might not want to give away, i would also see the issue with people wanting to give information to a company that holds funds as bad as this

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Don’t use I can’t withdraw my money into my bank account. It says to prevent money laundering it can’t pay into my own bank account the one the funds come from to play on their site. How f**king stupid are they. I will never use again

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30 pound on slots all dead spins money gone under 20 mins trash site it’s a scam.

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Even though it looks legit believe me every single game on the Sportsbook is rigged that includes all Casino games Poker Roulette Blackjack you name it the whole lot is fraudulent and designed for one reason and one reason only to fleece unsuspecting bettors out of their money.The Prize Pinball Jackpot is also one big con don’t believe the winners shown as it is impossible for the jackpot to move round before the pinball has landed absolutely impossible as the jackpot has barely moved out of sight before the pinball lands infact you never ever see it come into view again all you see is the pinball land.The pinball also hangs in the air for an unbelievable amount of time before moving sideways at right angles and landing on the cross again totally fraudulent to give you the belief that you were just unlucky and better luck next time.The only thing to remember is since Betfair merged with Paddy Power the whole platform has become fraudulent and corrupt there is nothing genuine about Paddy Power as they are the most corrupt betting firm around and should have had their license revoked years ago so please be aware if you bet on the Sportsbook that the odds are always stacked totally against you 99% in favour of Paddy Power no matter what game you play they’re all fixed you have been warned.

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Avoid, asked for a copy of my bank account. When I refused they basically stole £10 that I had deposited in my account. They said they couldn’t refund it because of ‘the rules’.

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