Betfair Review

A V O I D , A V O I D ! Scammers, ROBBERS! THey will suspend your account with no reason, as soon as you submit all requested documents they will vanish! Also asking for full pictures of your BANK CARD !!!!!!

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Absolutely load of crap had a flutter n won so thought would try this bucket load of useless company A few hundred no bonuses no wins take take take atrocious company stay away

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I had to change some details and Customer Service sorted it out for me ThankYou

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Have been depositing and loosing for ages and they never got in touch to check what is up.Yesterday made a deposit of 100 and luckily won around 3k and decided to play on with some of that money. Soon as I made some withdrawals they suspended my account, the customer service guy asked for documents I provided but the address was different which is my fault.As soon as I change the address and come back to chat my account is closed!My £900 withdrawal gone to absolute waste because of these con artists.BETFAIR I WANT MY MONEY!!!!!!!!!!!!!

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Great Support, unique product offering. This is the way!

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Tried to reactivate my account. After bot handed me over to a real agent 🙄 waited over 30 minutes only to be cut off. This happened time and time again. Absolutely disgraceful the way they treat their customers. If ever you were meant to feel like just another number, this firm enforces that 🤬 horrible company to try and do business with. Total shower of 💩

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Luke was very helpful. Service was swift and great response and result.

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Undoubtedly the best app out there if you would like to bet on singles. The odds are unbeatable and extremely easy to use. Once you use this app, it is difficult to go anywhere else.

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Very simple, safe and reliable sportsbook👍

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Had trouble changing my password the agents help in doing so was first rate

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Don’t deserve one star but you have to, shocking thieving company, take ten times longer than any other sites to update anything which you guessed it affects any cash out or win, unbelievable that they have not been investigated, i have thousands of pictures and videos of this company being nothing but cheats

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Really fast and good service by Mohammed.

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My partner (who is self excluded which I was unaware of) asked if I would open an account for him and I did so and he funded it to about £2,000 and when went to withdraw the money today,they are just ignoring us.He has lost approx £60k with Flutter Group in the last 2 years but rather than have any concern.they just aren’t interested.He is in a terrible place mentally as he has issues and asked them for help but the ‘safety team’ just closed the chat when asked for help.I am fully aware that people should not have duplicate accounts but with GAMSTOP happening now,many people are using their partners and friends to enable them.Anyhow.I think all the safety stuff is a ruse to find reasons to not pay.Won’t respond and Gordon Moody arranged for my partner to go into rehab.

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I needed to withdraw my funds & close my account & I had lost my password. But Bhargav & Vishdhar got me sorted out once I had renewed my password & refunded my funds almost straight away. Thanks Guy’s excellent customer service :0)

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This is my 14 month playing and absolutely no wins just constantly take constantly deposit why is gambling commission not looking at this why

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RulesMARKET INFORMATIONFor further information please see Rules & Regs.How many runs will be scored in the stated number of overs? Line market: This market operate with a bet delay of 3 seconds; All bets are struck at 2.0 The ‘price’ at which your bet is placed defines the number of runs bet upon. “Over Line” (buy) bets win when more runs are scored in the specified number of overs than the ‘price’ at which the bet is matched. “Under Line” (Sell) bets win when fewer runs are scored in the specified number of overs than the ‘price’ at which the bet is matched. Special rules for Overs Runs Line markets: Bets will be void – regardless of whether the outcome of the bet is already unconditionally determined – when any of the following are the case: -if the scheduled number of overs for the innings is reduced by rain interruption and, at settlement time, the actual number of overs bowled is less than the number of overs stipulated at the head of these rules. – if the scheduled number of overs for the innings is reduced for any other reason after the innings has begun and at settlement time, that new number of scheduled overs is less than the number of overs stipulated at the head of these rules. Please note if the batting side reach their target within the 50 overs or have been bowled out and the innings hasn’t been reduced in overs to less than the stipulated number at the head of the rules, the market will be settled. For clarification this market will be settled on the final score achieved by the batting side including any extras or penalty runs awarded during the innings, any penalty runs added to a score after the completion of an innings will not count.WalletUK wallet…..Exchange: England v Australia / 2nd Innings 50 Overs LineRef: 17276295611069. …Where it is said that if the over is reduced due to rain then the over market will be canceled but in that case I have not had a cancellation

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A pattern emerging on slot games which has happened three times to me when given a feature bonus on there…. the game crashes?? It happened last night on Gonso guest it gave me 9 spins on the first it completely rebooted off the game, not WiFi issue, it’s completely suspicious. I went back to game immediately only to show no features sauté it out Betfair not good enough.

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Had a problem on withdrawals It was explained and sorted with the virtual assistant very quickly Thank you

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Put a lot of money on my account. Very same day my account has been paused. After 2 weeks nothing happened. Phone calls scheduled but never received, emails sent and never replied. My money in their hands: suspicious, weird, dodgy, perhaps illegal.

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This is the worst site ever, most of it doesn’t work, full of bugs and markets that you can’t place a bet on, they don’t even care about the site issues

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Zsanett dealt with my problem quickly and professionally, thanks.

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Very helpful.. straight forward assistance.. made up

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To be honest I couldnt give them zero as there isnt one, otherwise thats what they would have got, what a shambles hrs and hrs of a merrygo round, CS farmed out to India and half of them don’t understand English, which is deeply concerning when you are looking at complicated details. I asked, to make a complaint but they would not let me do this but continually sent me around and around in circles! It’s a total disgrace.

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Terrible site! Return to player percentages are completely wrong! Customer service rude and don’t care at all about site issues! Stay away from the site it has to be the worst online casino on the internet. Reported to gambling commission for false rtp’s after being recorded with relevant programme.

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Placed a bet. Virtually certain they changed the rules of the market after I placed it. They declared my bet a looser. I asked them for proof that they hadn’t changed the rules. They told me to go to court if I want to communicate with them further about the issue. It cost me £9k. Closed my account as I can obviously never trust them again.

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Great customer service from Mounika. Thank you.

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Great experience today with one of your agent’s called Keith. He was extremely professional and very patient. Certainly one of the best.Thank you.

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Garbage get a free bet very hard to actually put it in and I finally did and cannot see it.. When it loses I will never use again.

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Spoke to Charlie today, he was great and really helpful from start to finish! Made my day and for that alone he deserves a nice little bonus or a pay increase! (If not both!) Thanks Charlie appreciate all your help! Ryan

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I was lured to the Betfair platform under false pretences. They offered a new customer promotion of 50/1 if you deposit £10 on over 0.5 goals. The problem was that any winnings will be awarded a free bet. Fair enough, however I won two bets with the free bets, but the winnings are only credited to the free bets section. Essentially, the reward for 50/1 new customer promotion was to win free virtual money, and the winnings with the free bets are never withdrawable. Customer service are terrible, run from this company!

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Atrocious customer support.Been with Betfair for 20 years and it’s gone so down hill in the last 12 months or so. Customer support used to be very good but now is diabolical, since June i’ve been trying to sort out a problem, 2 1/2 hours one day, tried several times, they give me the same things to do, re-set password, try a different device, delete cookies, i have spent hours and hours on their help chat, useless, eventually (with difficulty) i got them to refund ££ in my account and permanently close it…utter crap. Before Paddy’s took it over you could talk to someone on the phone, no chance now. Went over to Matchroom exchange

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Spoke to Keith on chat, sorted my problem in 5 minutes even though it was my fault. Quick easy and professional customer service 5*

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The agent I just spoke to was amazing best customer service yet regarding gaming sites really went out his way to make things less time consuming and awkward,got straight to the point and very clear,I have nothing bad to say about this particular agent,great work 👍

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Spoke to James via the chat who sorted out my issue in just a few minutes. Excellent, thank you.

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Very bad in a week £100 hardly any returns at all my advice don’t play the slots or bingo just use for bets I have had to set limits as it is that bad .also if you use a free bet and it losses it says win so be careful.

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When I finally got through to a real person my enquiries were resolved quickly and well

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Horrendous. I simply want a complete closure of my account. However, because they have a different date of birth on their account (how I have absolutely no idea) – they will not do so unless I send them a selfie of myself holding my driving licence.Surely that makes a complete mockery of their statement “At Betfair, we are committed to protecting your privacy and the security of your personal data.”I am not supplying a selfie. I’m not a kid. This isn’t social media. My driving licence will have absolutely everything you need, date of birth, home address, etc.

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Great betting appvirtual assistant is rubbish real assistants sort problems out quickly and efficiently.promotions and free bets limited to what you can have a bet on.

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lovely app. Easy to bet, easy to deposit and even easier to withdraw. I recommend yall

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Had an issue with a football game. The help agent explained my bet hadn’t been matched and so had lapsed and explained how I could check the status. Was most impressed by the speed and accuracy of the answer.

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First time I had placed a football bet and got a bit confused about receiving my winnings went on the live chat and they replied emeidatly and explained things to me in a way had no problem understanding how things worked exalent customer service

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Great betting app. Customer service was great, understood everything I was asking even if I didn’t know exactly what I was trying to say. There responses were quick felt like a 1 on 1 chat instead of how you usually have to wait 5+mins with other live chats

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Quick response managed to solve my issue in no time.. very polite spoken

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i did not like the way they decided to suspend my account for 1 month then cancel it saying i was self excluding in fact i . pleaded with them to let my account stay open and resrict me to 50 pounds a week. I now trudge to the betting shops and loose 100 pounds a day. perhaps this is the idea to get persons back into betting shops.

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Fast response I play Betfair apps daily great games an will continue to play with them great promotions

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Excellent services. Trust worthy. Quick reply

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This company cost me over £500 pounds I would never bet with them again or trust them, there website crashed a few Saturdays ago I won over 500 pounds on two races bets voided money taken out of my account with no notice or explanation no fault of my own betfair to blame and they hide behind there terms and conditions this is not the first time same happened last year lost around 800 pounds again enough is enough I would recommend anybody to stay well clear when you use the exchange your betting against the house who has a 2 seconds advantage on you how the government or s.o.c.a haven’t investigated this company is beyond me, they want you to lose you money and will only do affordability checks on long term winners not losing punters.

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WHAT THE XXXXXXX KKK IS IT WITH THIS SITE THOUSANDS LOST NO WINS NAH GAMBLING COMMISSION NEEDS TO STOP THESE THEIFS THIS IS NOT FAIR GAME PLAY WHATSOVER NAHHH

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I love sports betting, I bet sensibly but I do place lots of bets on different sports. I have been on almost every betting site over the years, there are some really bad ones out there but Betfair is just the Gordon Ramsey of betting sites. I use the exchanges, really Betfair you would have most of our blessing to increase your commission rate to 3% if you wanted to. I have been using the Betfair exchange for 15 years, I must have placed tens of thousands of bets over the years and I have not once had any problems with them. Whenever I have queried bets they have always been so helpful. I would recommend the Betfair Exchange to anyone, the odds are the best you’ll find anywhere, it is user friendly, great customer service.I can honestly say there is not a company in the world I love more than Betfair, they are amazing. The only one criticism I would have however is that I wish there was more marketing on the Betfair Exchange, I don’t remember seeing an advert on TV for the Betfair Exchange in years. We need more people using the exchanges.

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I have been a member of the site for a few years now. Had some good returns etc.However, today I get a email with a reward bonus. Went to try and claim it and couldn’t. Contact chat who said they raised the problem with the relevant department, and to come back later. Go back to chat a few hours later, and the problem is still not resolved. And told to contact tomorrow. The customer service of this site is a joke. Many complaint say the same thing. Get an email bout reward the next month, and you never get the rewards. Its crazy. No reward for loyalty. And it’s so hard to win on the free spins or promotions. The only good thing the site has going for it are the fast withdrawals. They really are fast. Charlygirl23

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