Betfair Review

Please avoid this bookmaker at all costs, their customer support team treated me horribly and mocked me! Awful staff genuinely need to take a look at themselves, especially SARAH the customer support agent, worst person I’ve ever dealt with in an online chat! Awful! Heartless!

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The customer service is now a complete joke and disgrace. No email, no phone number and live chat just print their response from a script. Had my money for a week, won't return it and won't give a time for when it will be resolved

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Awful company. It is such a shame that it has come to this. Looking at some of the reviews it would appear that I am not the only person who has been well and truly ripped off by Betfair. They will be sorry when they start to see their numbers dwindle. How a company in this day and age can get away with as many swindles on a daily basis as Betfair does is beyond me. I have been a member for over 15 years but today I will be closing my account, I simply do not trust them anymore.

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One issue after another. Had to upload verification 3 times, didn't work, had to do it through chat. Then they declined my debit card & wouldn't let me remove it from their system. Closed account. More trouble than it's worth

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Sneaky bunch and staff in office useless.

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They end markets in play when they are still going then when u speak to customer services who barely speak English they say they can do what they want. Its just a license to steal money and they know they can get away with it

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I do not agree with your app copying from clipboard in iOS. My phone handles customers sensitive data and your app along with other companies are accessing it without permission when I open your app. I have submitted a complaint to the information commissioners office. You have absolutely no good reason to use this feature in IOS amd have not been given to use it.

Do not ask for further feedback as I don’t be providing it. All I want to see is an update to your app before you get yourself huge fines

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I joined Betfair a week ago to play football bets on their exchange. Was going well until four matches were showing as "Finished" during the first half's when the scores were 0 – 0. The Cash Out function was disabled on all four matches throughout so I lost money. Explained this to Betfair and stated that I had numerous screen shots of the issues I experienced and they clearly show the problems. Basically, I was told that everything was fine and directed to gambling help page! They did not want to see the screen shots obviously. Shocking company with poor customer service too. I would avoid at all costs and I was a new customer!!!

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Used the exchange for laying matched bets and later trading. Rarely used any of the other platforms as they don't interest me. Used a 3rd party API software to trade as the standard UI on the site isn't trader friendly. Generally great but the drop outs are a joke considering the money they have to prevent that from happening. Not good enough from that respect but overall enjoyed trading with them.

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I've had 3 MATCHED winning bets on the EXCHANGES now VOIDED for no good reason. Tonight i had 23 on Simon Whitlock to beat MVG and they have voided the 2 bets and STILL NOT EVEN Refunded my stake. I had a winner at Saratoga on Saturday night too. This company is getting worse and worse. They haven't even emailed me to let me know of the VOID bets and also they have vanished from my transactions. I do a lot of bets on exchanges too and begs the question how many more have the VOIDED and removed and not even told me???

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Closed and voided bets for no reason, then re-opened the next morning as a loss. Unhelpful and arrogant social media team. Please Betdaq etc get your act together so we can switch

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I have started using betfair exchange as I am learning how to trade during football matches. I have found the website and app OK, although frustrated as does not have all of the games available.

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Recently joined betway and can honesty say I have no regrets. The slots are fun to play and offer a fair chance to make a profit. Payment is also quick when you do make a withdrawal.
The sports gambling site is also easy to use. All im all, no complaints

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10+ years ago this place was the greatest thing going. Great odds and great customer service.

Then Paddy Power got involved the sports book got added and its become virtually unusuable. Limited to pennies on the sports book within days but still have the exchange but I've never encountered so many problems and the customer service team are so bad it's embarrassing. It isn't worth the hassle and I never thought I'd say that

This is how you take one of the great inventions of the 2000s and ruin it. I have nothing but contempt for clowns at Paddy Power

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In my opinion this is by far the worst online casino.
I recorded my sessions after I felt some things odd in the "wins" that you basically never get from games on their site.
I played several different bets on games, the highest bonus games I got was on a 50€ bet. Of course it didn't pay more than a 10x.
I got games on 10€ which gave me astonishing 10€,10€ and 20€.

The last and oddest was 3 consecutive bonuses on a 2€ bet which all gave 4€.

Of course im not expecting the biggest bonuses ever and all the time. But on several thousand euros spend and around 100 bonuses played and recorded, I have one acceptable bonus so far. Games are incredibly bad.

Second is the percentage of wins in comparison to losses. You see your wins next to your entire spending of the session. My average wins is at 10% of my spending – which is far from the mark that should be hit.

I was actually wondering at what point this actually is fraud.

Whoever wants to see how ridiculous sessions are with betfair, feel free to ask for the videos.

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Betfair are scum. They suspended my account without reason or notification. I never even won any money.

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Your app is breaching peoples privacy by copying from our notes.

iOS 14 beta now advises us when companies like yourself accesses apps they should not be accessing without permission.

Fix it

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There are an absolute sea of betting companies out there – don't waste time with this pile of s**t. They rarely actually pay out the bonuses advertised until you get in contact with their customer services team which takes ages as always – I was genuinely told this by a member of their customer services team. If your multiples "cash-out" is paying out too much too early, rather than change the amount that you can cash-out for they simply cancel the whole cash-out process (making the whole thing obsolete). This is just one of the examples I had but this must have happened 10 times or so before I tried to figure out what was going wrong: I had 3 bets out of a 5-fold (2 bet with 200 returns) come in and the cash out is working absolutely fine – showing a cash out opportunity of 20; as I watched one of the players that I put a bet on to score ripple the net – I thought it would probably be a prudent time to withdraw my winnings as I wasn't sure about the 5th part coming through at this stage. Yet literally as the 4th part of my bet came through the cash out option wasn't allowed. No, I do not mean that it was suspended or the market was temporarily disabled. I mean that the cash out option wasn't an option any more. I am aware betting companies 'reserve the right to cancel the cashing-out process at any time' but I have been a customer at many other betting companies, and not once has anything like this been done, nor have I heard it been done anywhere else.

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more bad it will not b they advise trustly and when the deposit dont comes tru they lett you down bigtime they dont help only take the money very bad company de service is so bad it needs to b rated here

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my account was closed with no explanation whatsoever. Very bad!

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Backed a dog at monmore today..trap 2 had 10 euro on it..got murdered at the first bend.trap 3 gets up in a 3 way photo..the markets pops back up on my screen with trap 3 at 7.2 so I put 50 on trap 3 as the video shows him winning the race. surprised the market came back up and even more surprised the bet was taken.trap 3 winning by a good neck on the video.
So I'm waiting to get paid or just get my 50 back..yes you guessed it took my 50 then the result on the greyhound app shows trap 6 won by 6 lengths my dog beaten 8 lengths in total .so I get on to waist my time complaint to their help desk with all my bet I.d and time etc,fcck all use..
Who do I complain too..any help would be appreciated

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they closed my account without explanation and without notice. Never happened to me before. This company is not to be trusted.

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Sportbook betting
they suspend your betslip even when games are yet to begin offering no single cashout when games are going very well. This is very sad and cannot go unpunished

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Betfair have lost my outright bets, every season I place a load of outright bets on football for some reason almost half of my bets out of 40 bets only 20 are showing, I have contacted customer services on live chat who said that they will send me a statement of my bets its now been over 1 month and I have still not received it, I have given up with betfair and I have given up chasing them for my lost bets, what an awful company.
What a shame as I was really liking their mobile site.

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STUPID GREEDY WHITE C UNTS. DO NOT USE THESE D ICK TURPIN MERRY C UNTS OR PADDY POWER MERRY C UNTS AS THEY ARE THE SAME COMPANY.

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Funds recovery is still a possibility. Get your lost funds and thank me later click bio for details

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After spending around 2 hours on the telephone with their customer services it's quite clear they have no idea how to work a rule out.. 90% or I should say 95% hardly know what you're talking about…it's impossible to speak to somebody that knows what they're talking about you cannot speak to a supervisor… Every bookmaker I spoke to said the deduction was 20% Betfair exchange to 70 but wouldn't explain it the s&p was returned at 2 to 9 they paid me approximately 1 to 8 even though Newmarket was formed.. this is the second time I got shafted with the rule for..if you can avoid this bookmakers as you can see by the reviews they are absolutely hopeless. I give Stephen francisca a good review at this company but they are no longer available.. I'm hoping to take the matter to ibis but there another toothless organisation

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Awful company my funds were taken out of my account and sent abroad and they say they are not responsible DO NOT PUT FUNDS WITH THIS COMPANY They hold youre money and if its taken out hold NO responibilty a bank would never do that They said they will not pay back and closed my accounts Thats if you are lucky enogh to get through to them

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I had money in their Account it was taken out not by withdrawn into a Skrill account and sent overseas I complained and they shut my account and will not give my money back they are a nightmare to get hold of at anytime no personal phone service at all only messaging which is run by Robots BEWARE do not give them money !!!

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Everything about these white t wats is s hit from top to bottom.
The sad c unts couldn't manage a p iss up in a brewery. F ucking embarassment!!!
Same company owns Paddy Power so I would advise to stay away from those Irish t wats aswell.

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There at it again. F uckin D ick Turpin and his band of merry c unts.
18 years a customer. The money i have pumped into that exchange and all of the commission they have had off me. I have even had calls from the c unts asking me if there was anything i wanted then to let them know.
These paedo f uckers have closed my account. No email no warning. Still trying to get in touch with the nonces but wont answer back. Got 20k tied up and cant get at my money. Down the solicitors tomorrow.
Please be aware that if you open an account with these as s f uckin f aggot scumbags you waive the rights to your life because in the end they will want every piece of info under the sun on you and then steal your hard earned money.
They are gangsters conmen and little f uckin irish lepricorns with ginger hair. Filthy ra pin b astards them irish. You have been warned. If i ever meet some c unt from betfair i am seriously gonna follow them home and then kick the flying f uck out of them then rob evrything in there house just like they robbed off me. C UNTS

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Account (uk) open for almost a decade.

Downhill since Paddy Power got involved. Essentially their compliance team is now run by brain dead drones from Paddy Power who have no idea of what the exchange is (or was).

Asked for source of funds – sent over 100 documents including;
-winnings from other bookmakers
-savings accounts
-property ownership proof
-business accounts
-personal bank accounts
-tax return forms
-letter from accountant confirming earnings
-evidence of in shop bets

Account closed and they are trying to steal over 40,000 from me. Solicitor will be contacted next week and will begin legal action against them to recover funds.

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i self excluded 3 months ago and i have not regretted it once

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I won 100+ and the money never went into my account they are claiming it did!! Where is it then!

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Betfair absolutely crap done a multiple bet of 2x5and a 5 double also didn't get my 5 free bet no answering service just chat line stay away
And yes I did opt in to their promotion code

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Absolute joke,opted into promotion bet ten on treble n get 5 pound bonus, didn't get bonus ,they said I didn't opt in but I'm not stupid n avnt got alsheimers

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Site just fos never doubled my deposit, everytime I want to check out gives me another reason why it can't send my money.. Just a bunch of crooks..

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blatant fraud, never use.

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WARNING! Do Not Use BETFAIR CASINO App! Steal your credit card money and lie and say your email doesn't excist. I had to open up a dispute claim to get my money back. Theives!!

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Opened account no problem and deposited funds.. then clicked to play roulette and a pop up came up saying account locked then screen went pure white??
Not a good start haha
Had to log in on another Betfair site to withdraw my deposit back which went back in my account after 15 minutes.
So after that and reading other reviews Betfair now deleted too much stress!!!

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I woke up one morning and they deleted my account…

I couldn't even check why..I was down some $3000 US… And I had around 1k in active bets on standby … I finally got through to customer service and they said it was a "business decision" and they couldn't tell me why? how is that even legal? Unacceptable!

They also said I couldn't withdraw whatever money I had in the account.. basically I don't exist in their system anymore.. and my money went to their pocket..

Stay away .. be warned.

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hi i withdraw money money never came to my acount contact to bank bank confirmed that , but they keep say transaction was succesfull this very danger is like legal stealing money of people for something like that they should loose licence basicly they can do what they wants and go away from that and me cannot belive this aceptable on the uk

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would give zero stars if i could – made a withdrawel and they cannot locate it. now having to sit on phone with bank for hours due to disappointing staff. they cannot locate payment and now having to request a bank letter, what a ridiculous process. Keep away from these guys – much better online sites out there – do let them take your money.

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I have been one of the first punters with Betfair , about 20 years ago. Their success was built on the fantastic idea of the exchange , where punters bet against each other. The customer service was second to none. There were constant improvements to the site , always with the punter in mind, Betfair was going from strength to strength. The fairy tale ended in 2010 when Betfair floated on the stock market. It has been a steady decline ever since. The only good thing is the exchange, where you can get good odds. But this is not thanks to the Befair management, it is dispite the incompetent Betfair management. Their total disregard to their main source of income, namely the punter, has infuriated me in the past. Eventually they will pay the price

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Definitely the best or one of the best I’ve used. Range of markets, daily promotions & slick app and site. For me the withdrawal speeds are the most important and usually processed within 24 hours. Can have no complaints what’s so ever. Top casino, top bookmaker.

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Betfair is great if you like to bet on sports especially as I love an MMA bet, the poker and casino sites are also a lot of fun. The payout is super fast and the customer service is good. Where they fall short is in the incentives and loyalty program. It was not that great to start with and now they have changed it up, it’s worse! Other sites under the same network offer much more value for your money. The site is good fun though and most punters will enjoy their experience.

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I have been with BETUNFAIR since 2016 and I can truly say their CUSTOMER care AGENTS are the worst I have ever come across in my life. I have just spent 10 DAYS trying to withdraw MY money and SIX hours on chat to agents of betunfair and they do not CARE about there CUSTOMERS full stop. We have to have some way after this PANDEMIC to make them answer to why they chose this time in history to really go for the CUSTOMERS in the way they have, DISGUSTING I will lose the money I have with them and NEVER use betunfair again.

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I have never had a worse experience than when betting with betfair sportsbook .
I usually do complex multiple bets ,trebles with at least 3 horses in a race.
After a small win they started to restrict my stales down to 14 p per line for example.
Their helpdesk was an absolute farce.
If paddy power are involved it does not surprise me as they stopped my best odds guaranteed after a small win .
Both companies should have their licence reviewed.

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How are they able to get away with scamming people? It's so wrong, but no officialdoms want to get involved and investigate. They used to be a very well respected company, but now it's quite possibly the worse. When you try to get through to an actual person on the live chat you receive a generic message basically saying it's all your fault because of cookies on your computer. This is without anyone looking into the matter. How can this be right??? You can then click the something else option to try and get through to someone but nobody answers for a very long time, and then they just repeat the generic message to you. They need investigating!

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I have been with Betfair for 3 years
I work in the NHS so as you can imagine betting has been bottom of my list for last 4 months!!
I had my first bet since February last week and won.
Today i have an email saying after reviewing my Betfair account I am no longer eligible for ANY promotions, Early payouts or anything else!!
When contacted they would give no reason why, wouldnt give details of who to contact and basically had no time to explain

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