Betfair Review

I opened an account at the beginning of the year but after depositing and having a couple of bets on the horses they shut me down. I had already sent the compliance team what they wanted so made contact with them as no explanation had been given, plus I still had a couple of hundred quid in my account. They asked for a copy of my debit card with the last 4 digits visible. I sent this but heard nothing. I emailed several times and a month later they responded, asking for my debit card with the first 6 digits visible. It seemed like they were just playing for time but I sent it. 6 weeks later and nothing. Again, I have emailed, been on live chat, but have been completely ignored. Having spent almost an hour on live chat, the agent simply said I need to sent it again! This has been going on for 2.5 months. No explanation of why they closed my account. They still have my money. Their customer service is useless and they are complete amateurs.

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Bet Fair is always helpful and understanding. All the customer service staff are very polite.

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This company will randomly shut your account send a lot of lies and contradictions and ignore you they are the worst online company by a mile avoid at all costs they will ask you to verify yourself 15/20 times they are appalling

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had an issue with my account sorted out with no issues

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I use Befair sins almost 2018 Betfair is a most trustable site in all over the world and Betfair help team is too good and helpful for customers because it’s my own experience. Love betfair love pakistan love money love betfair help team and love for Ali which is member of Betfair helping Agent.

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Have just spent over an hour attempting to access my Betfair account, without success. My problem is not easy to solve by chat or email, but nobody seems to want to talk on the phone. What a total waste of time. A phone call would have had it done and dusted, but banging my head against a brick wall.

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Easy to use and help when the agent’s help needed was resolved within minutes. Very efficient.

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Safe.Good odds,Big variety of markets.Good supportBut not many options for Deposit, no crypto

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Such a crap site says the checker gives goodwill gesture when it doesn’t even give out one an bad customer service experience they are awful

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Basically try to scam you, made an account to get the deal of free spins, all is okay. Then I go to take out the 7 pound, they need picture proof, of address, income, passport, valid ID and one other thing. Funny how they don’t need anything to take your money, but soon as you want to withdraw anything, they give you 6-7 hoops to jump through.I’d avoid this at all costs. Scammers.

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I advise anyone to check the competitors to this company who offer much better terms and deals. I login to my (shortly to be closed) betfair account and get lots of marvellous offers in my face. When i try to use these offers i’m told NOT AVAILABLE on your account. They refuse to tell me why they are unavailable to me, yet (i assume),availble to other account holders. the fact they dont answer customer concerns on trustpilot show they dont give a coin flip. PLEASE GO ELSEWHERE

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Like a lot of people, I wanted to place a bet on the Grand National. Bet 365 allowed me to open an account and accepted my payment of 20 euros. Then my 2 attempts to validate my ID were rejected, depite submitting my own Spanish id card and my UK passport. They then closed/ blocked the account so I could no longer access it, keeping the 20 euros. Chat was useless, just saying before I could withdraw the money, I needed to verify my ID, which I had already tried to do twice and was rejected by them. Bunch of scammers and still waiting for resolution and my refund. I wont let it drop. How can you take cash of people (unverified) and then say, oh we dont believe its you!!! Be warned, avoid, they ruined what was supposed to be a family gathering to bet on and watch the National.

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Sign up to their offers, you click verify by sms, just takes you to a terms and conditions page with no option, you then go on live chat, get sent a link that just doesn’t work, and my Mrs is good with technology and even she couldn’t figure it out. Cowboys. Avoid them.

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Charon the adviser sorted my problem quickly and put up with my confusion

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I wish I could give a minus score! These guys are cheats and very dishonest. I’ve been with them for a couple of years and rarely win. Last night I won over £1000, I try withdrawing the money suddenly it’s one problem after another. I can’t withdraw everything with the card I deposited with. I have to withdraw into an old card that I’ve explained is a replacement card for the old one as u lost the old card. They asked me to provide bank statements of transactions showing betfair payments and deposits, which I did. Then next sorry we can’t accept these as we require statements from the bank as pdfs with your details on it. Can someone inform then that nobody receives paper statements anymore? Then to my surprise I received a message has been suspended, why? I have spent the last 12 hours trying to find out but I’m being given no meaningful answer. All I want is my money is that asking too much? Close my account if you want no problem but do that after you’ve paid me what you owe me. I thought Betfair was a responsible casino different from the rest but apparently that is a misconception not only are they not but they are very fraudulent as well as hypocrites. Imagine sending me messages about safer gambling, why didn’t you send me those messages when I was depositing and losing money. I suddenly make an ok winning and you’re now interested in my welfare?

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Betfair was a bit of a nightmare getting though security problems especially as my wife also has an account and Betfair seem to think it was a duplicate account and chose to suspend mine after my wife funded her account. Finding how to contact someone to speak to is a mission when you can’t log in. Luckily I managed to talk to agent Yash via a chat box and we eventually goy my account un-suspended. The whole experience was stressful, but ultimately successful.

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Excellent site that provides great value and customer services around the clock and they provide good rewards for new and exciting customers

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Scam company. Didn’t award free spins after deposit. Utter POS company

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I have a good Experience today just for under 2 hours to verified my account with their help member Via chat 😀😀

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Betfair/Paddy Power are so bad they’ve taken to posting fake positive reviews on Trustpilot. How embarrassing!Worst odds, worst customer service, slots never pay out, exchange charges 20%+ commission and has no customers and only bots flashing on the screen. Stay away from these crooks for your own safety.

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Live chat was quick and platform clear ,my issue was sorted straight away ,I like the transparency &the excelent customer service ,it gave me the confidence to keep using betfair on bigger scale.

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Betfair of course cover themselves for this eventuality: I made some bets on an Aston Villa – Brentford football game. Betfair had the score on screen as 5-3 which I trusted (my mistake). After I had bet I noticed another part of the screen had 2-3 as the score.On consulting other sites the (true) score was 3-3. Despite having ‘live feed’ on the screen they have a disclaimer saying that you should not rely in the scores. ‘Sad’, given how easy it is to get a football score live in 2024, but to be fair: the disclaimer is there.Here’s the problem: they let people continue to bet with the TWO glaring mistakes on screen which were completely influential on peoples’ bets. They left the incorrect scores out there for 25 minutes. In short: they could have stopped it by suspending the market and did not. They obviously just wanted to make a buck. I don’t mind losing because I was wrong or because tech goes down, but this happened out of greed . The errors were ‘in their face’ and they left them there. Disgusting, selfish, uncaring, behaviour and the work of a monopoly. They don’t deserve any business.

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Great Customer service. Especially since i can compare with other Bookies, like Skybet. No waiting for Live Chat and everything was resolved right away. Very nice and polite customer service representatives. Professional services. I chat with Maria and she very nice and helpful girl she done her job and give all answers to my questions very kindly and sweet.Thanks Maria xx

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This site is one of the most scamming sites in the UK.they are disgrace for the name of casino.Thieves and criminals.Rigged games all over the site.Dont let them steal from you highly recommend to avoid those rats.Shamless dirty rats.

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Had a great human support me today on Betfair, Rohitha. I don’t know site very much till i navigate it more, but she managed to get my funds back as i had binned the bets and thought funds would return instantly which wasn’t the case. All good in the end got my funds back. Still think it would have been sooooo much quicker if I had spoken with someone instead of typing over and over. Anyway this is the state of the world at present. But many thanks Rohitha for being patient and answering my concerns.

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0 star 0 really this site is the badest site in UK … I Ben there maybe ,5 years. And not chance get offer I ask the checker free bet every single day and until now not getting once bonus all the agent like Nora Sama Joshua just just like that offer not chcek properly nothing quick quick closed chat how come I’m customer like 5 years everyday deposit on site and not chance get gesture bonus really the checker 5 years saying same answer I’m afraid 5 years not believe

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When using Live Chat, the response is usually very good, even if they can’t resolve your query at the time, they will pass it on to the relevant department

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The staff, NOT the management. They are faceless, spineless and pathetically hide behind ” your complaint will be dealt with by email ” No chance of a discussion then ?

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I have 8 slot apps on my phone what I play almost daily .. but Betfair is by far the best it’s easy to get a bonus and the payouts are great !! This app doesn’t get enough credit

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LIAM!! in the safer gambling team you star. Speedy, attentive, no messing around and easily solved my access issues and got me ready to play again. Thanks for being so efficient and easy to chat to.

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Don’t be scammed like me, beware. Signed up, verified my account and deposited my money, placed my bet and then they closed my account permanently unless I would provide 4 pieces of personal identification. No chance, I’m not sending pictures of all my all my personal details to some random call centre the other side of the world. My guess is they do this to a random selection of people to stop the them taking advantage of the promotions and recoup possible losses. Also to sell your data obviously.

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Great Customer service. Especially since i can compare with other Bookies, like Skybet. No waiting for Live Chat and everything was resolved right away. Very nice and polite customer service representatives. Professional services. It is he only Bet exchange service i will use. And Sportsbook is amazing too.

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Disgusting firm spent loads and refusing to pay out on my bet which I have evidence that clearly won SCAM stay away from them

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Deposited my first ten pound and they suspended my account wanting every single bit of personal information to unlock it.. complete scam

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I had a helpful attention not like last time, this makes me feek happy. Thanks to this agent

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They are a very respectable business, and quick to investigate queries. Great platform too.

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I have been a member of betfair.com for over 13 years, Never had one issue, lovely staff, always been able to make withdrawels & the website always works perfect.

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If you like rigged slots this is the site for you, spend hundreds and no bonus or feature if you do pays minimum, i have numerous pieces of video evidence of games robbing me and they hide behind scripts and fob you off, need exposing for what they are

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Could not be any further from the truth!!!!! More like betunfair do NOT I’m mean do NOT play the slots rigged beyond belief, I mean I no they all are but this site takes the pi**

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I couldn’t withdraw my funds to my Irish bank account even though I deposited over 5k using that card. The team are going to change my account to euros so I can withdraw it tomorrow between 9am and 5pm. I will be back to update this review after I talk to Betfair tomorrow. I spent about 5 hours on chat to get to this point.

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Nothing but pure scam and thetf.shamles dirty rats without dignity stealing from people.this site should have licence suspended for thetf.Rigged games all over the site.bunch of criminals.highly recommend to avoid those thieves

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Resolved my issue very fast and friendly, no problem at all, very quick response, highly recommend Betfair Exchange

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Betfair threaten to steal my money!I’ve had an account for over 20 years. My account was closed as they wanted a copy of my passport or driving license. They already have my name address,DOB,bank details and other data. I am on the UK electoral roll. I refused to copy my passport to their offshore Indian call centre on security grounds.They now state they will refuse to pay any winnings I am due until I send a copy of my passport. Betfair company secretary Mr Jonathan Seeley ignored my letter. BE WARNED

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Great Support all sorted in cuple min , very fast pay outs , Last night I won for deposit 5 pound jackpot £280

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Betfair/Paddy Power slots don’t play rigged to the hilt worst in the industry RTP under 10% millions of spins no bonuses should be investigated at the highest level and licenses withdrawn.Betfair/Paddy Power merged into one in 2016 fake positive reviews are being posted on both platforms 1.3 is the true indication of the ineptitude of both companies do not trust either.

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Excellent service from Andrew who helped me to take a photograph of myself with my driving licence. His patience bearing with me for over 1 hour was exemplary. Excellent service.

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The site and experience is like 90% perfect. I have recently had an issue with incorrectly settled bets. After reaching out to the @BetfairCS team on Twitter I had dealings with real people whom I genuinely felt that I as a customer mattered. We worked together and they worked with the Trading team and my bets got rectified and the correct monies in my account.I never fear that I shall log in and my bankroll shall be gone and “THIS SITE CAN’T BE REACHED”. I have had some very negative experiences with several low rate bookies. Fool me once….Betfair are one of the genuine Bookies who act with honour and integrity!

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Had a problem with withdrawings winnings from my betting account _ I had an attempted fraud on Lloyds Bank debit card – whish had to be cancelled and a new on produced. This lead to a restriction on the amount I could withdraw after a winning bet – Betfair Chat line was excellent – they were open after I go back from work – the problem was clearly explained to me and after a few security questions and ID requests the matter was settled and I returned to my normal use of the account

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I had a problem with one of the free games and the advisor sorted

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I used this company for years but they banned me for not providing ID. My two emails to the CEO were passed onto complaints who just gave me a list of accepted ID. Without seeming to care about how difficult these things are to get how does a driving licence which is simply a document that qualifies you to drive keep all your sensitive information which even I am not allowed to have safe. My mental health has to sufferin silence because the world can’t keep my name which everyone knows anyway safe stop blaming staff they don’t make policy o n id that’s not building trust and don’t blame customers they don’t make policy either and we paid for all the fancy mansions and weapons in Israel.

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