Betfred PLAYER REVIEWS(3389)
Mark
27 June 2024
Comment from uk.trustpilot.com
Great odds and bonuses and great new customer welcome with free bets. Great offers during Euros.
Jasmine Mills
27 June 2024
Comment from uk.trustpilot.com
Recieved an email offering a free £10 matched bet if I placed a bet on the England game and it lost. Of course... this was not credited after 24 hrs and I have now waited in a 20 min queue twice to find out where my free bet is. I have been told I am eligible but they are looking into it and fobbed off. Still nothing, absolutely will not bet with them again I would rather bet with Ladbrokes or Sky!
A Dimants
26 June 2024
Comment from uk.trustpilot.com
After playing 1h11min for 6£ spin not even a single bonus came up but in general money was coming in... all I can say if you make some profit don't continue as for 6£ per spin I think odds to get bonus are 0 to nothing
Adam English
26 June 2024
Comment from uk.trustpilot.com
Unfortunately this website is setup to take money, whenever someone wins they decide to close the account and withhold the funds, this has happened to people I know. They hide behind terms and conditions which you are supposedly shown and asked to tick a box. Before joining. Joining and depositing takes under 2minutes reading everything they want you to takes significantly longer. They preyed on my mum who missed these t&Cs she is partially sighted and ticked joined deposited over £400 on over 3 months tried withdrawing £520 and they refused to pay. You only need to see other reviews of similar instances.
Emilia
25 June 2024
Comment from uk.trustpilot.com
I thought the welcome offer for the euros were really nice. The odds are good. I don't think the bet builder options are very good or flexible. In those cases I find Sky Bet to be much better. Find their T&Cs to be rather confusing or maybe it is because they are more complex than other sites. The site is quite slow and it often lags and I get an error and logged out, which is why I will never bet live here. Only used this for the euros so far.
Paula Dowie
25 June 2024
Comment from uk.trustpilot.com
Easy site to use but I feel the odds aren't very great. I did not receive my free spins and contacted customer service and they did nothing
Peter
25 June 2024
Comment from uk.trustpilot.com
Golf bet incorrectly settled OVER 3 HOURS to eventually receive the correct amount owedNO ANSWER FROM THE LIVE CHAT FOR OVER 40 MINUTES AND EVENTUALLY I GAVE UP WAITING SEEMS THIS IS A RECURRING COMPLAINT READING OTHER REVIEWS NUMEROUS EMAILS HAVING TO BE SENT NO ACKNOWLEDGEMENT OR APOLOGY FOR THEIR ERROROK - MISTAKES HAPPEN BUT THE EXPERIENCE OF RECTIFYING IT SCORES 1/10VERY POOR EXPERIENCE OF BETFRED CUSTOMER SERVICE NO ONE ENJOYS BEING IGNORED AND AN OFFHAND ATTITUDE
Kevin
24 June 2024
Comment from uk.trustpilot.com
Deserves no stars! The games are 100% rigged! The payouts are non existent, no bonuses whatsoever and I've been playing for months, I mean not one bonus? Lol. You'd be having a good night if you won 20p from £30 on betfred. Avoid casino and games they are rigged be warned.
Charlie
24 June 2024
Comment from uk.trustpilot.com
Haven't recieved my new member spins, been on contact with customer service twice now and I'm still waiting for it to be resolved. Seems like a scam at the moment
paul pritchard
24 June 2024
Comment from uk.trustpilot.com
the website is very complicated with so many options for people not overly knowledgeable on betting.there are so many options it just put me off wanting to place a bet.
Chris
24 June 2024
Comment from uk.trustpilot.com
Difficult to move around site . Poor odds towards other bet sites . I suppose both go hand in hand their was a 16 point difference
Curtis
24 June 2024
Comment from uk.trustpilot.com
I won £200 and would not let me withdraw came up with stupid reason on why i could not withdraw then closed my account down without paying out the funds
Amandeep
24 June 2024
Comment from uk.trustpilot.com
I truest your service so quick when I withdrew money same day I recived app is amazing for fun 😘
Brian
24 June 2024
Comment from uk.trustpilot.com
Attractive website and easy to use for someone like me who only has very basic IT skills.
Steffan
24 June 2024
Comment from uk.trustpilot.com
App has an awkward layout and is difficult to use but the main reason for my poor review is that I didn't receive my £50 free bets after signing up. I placed several qualifying bets and never got it. Tried to enter a help chat but got no response after speaking to the bot
MJS
23 June 2024
Comment from uk.trustpilot.com
Annndddd we are back, and this week we have been shining a light on the total and utter scammers over at Betfred. Here is what we played:Bounty Raid500+ spins @ £1Well this was yet another really depressing session playing yet another hideously rigged game on a dishonest site. It is yet again another zero bonus session, that's right in over 500 spins at £1 a spin the bonus did not trigger once. In fact the largest single return was £22.Yet again we are surprised and not surprised at yet another scummy company getting away with what is effectively daylight robbery. And again guys we have done the losing so you don't have to.Avoid the game, avoid the site, avoid the misery that these companies cause.
Malky armstrong
23 June 2024
Comment from uk.trustpilot.com
Betting 10 and getting 50 on free bets.Also the gaming platform is excellent. 5out of 5 in my opinion.
Simon
23 June 2024
Comment from uk.trustpilot.com
Nobody answering the online chat when wanted clarification on how to place an accumulator bet. A glossary or clear direction to explanations for beginners would be good. I ended up spending my pot Vs my free bets because the sign posting was unclear.
Terence Higgins
23 June 2024
Comment from uk.trustpilot.com
THEY KEEP YOU IN CHECK NOT THAT IAM A GREAT GRAMBLER I ONLY DO THE IRISH LOTTERY AND THE ODD HORSE RACE BUT THEY MAKE SURE I DO NOT GO VER MY LIMITE
Andrea Byrne
23 June 2024
Comment from uk.trustpilot.com
If I could give zero stars I would. Opened an account to play bingo as I love a game every now and again. Deposited money and couldn't get into the bingo site as it keeps telling me insufficient funds. So made another deposit still couldn't play. Went on the chat twice to get help but was told they couldn't see any reason why I couldn't get into the bingo room. Sent an email to support but still no response from them. Used my money on slots which I was able to get into and bet a few euros on the horses. But still can't get into the bingo site 😕 Clicking on Messages which just keep loading loading loading, actually the worst site I've ever been on..Anyone else having the same issues 😕
Neil Taylor
22 June 2024
Comment from uk.trustpilot.com
Dreadful customer service if they ever answer at all on live chat or phone call you are met with the worst customer service in the world on par with virgin or talk talk they are rude, talk over you, abrupt and put the phone down on you after you are put through a windmill of lies and arguments. WOULD NOT RECOMMEND TO MY WORST ENEMY!!!
David
22 June 2024
Comment from uk.trustpilot.com
Thought I would give the company one more try omg this is unbelievable experience each to there own but be verycareful..I have played a few companies this is by far just a cash cow .I don't have a problem with losing money as I have some to lose one of the games I played was fishing frenzy stay clear of it at least 30 pounds at least without no scatters.. going back to where I used to play
Stephen Rawlinson
22 June 2024
Comment from uk.trustpilot.com
Accidentally placed £50 win bet.No way of cancelling the bet.Answer by Betfred when called.We are not obliged to cancel your bet or refund you.What? Even with all my betting history in front of you.No moral support. As regarding a genuine mistake.Thanks for nothingUpdateCancelled my account with you now
AJC
22 June 2024
Comment from uk.trustpilot.com
Love the site and the layout, easy to use. A little disapointed as i signed up for SUMMER50 free bets only to not get them as my son who lives at the same address had done it before me. I do get why only one from household but we are differnt names, bank cards and bank accounts but hey ho worse things happening in the world.CheersAndy.
Paul
22 June 2024
Comment from uk.trustpilot.com
Possibly the worst betting app out there. Not as intuitive as competitor apps. “Random” verification is not random and overly time consuming taking days to get the promised free bets (which is not helpful when you sign up for a race meeting). Getting the promised ‘free bets’ is a slow process that takes days. Any non runners on the free bets don’t get refunded immediately so that you can place the bet elsewhere..: will I ever get the free bet back, who knows. Apart from all this, it offers fewer places in most races compared to Sky Bet, and the odds are a little quicker to shorten…. I will spend my money elsewhere.
Truthseeker.
21 June 2024
Comment from uk.trustpilot.com
Please anyone who comes here to read reviews first before signing up and even thinking about putting money into there casino or livecasino, please DONT.I URGE ANYONE TO STAY AWAY FROM THESE LEGALISED CRIMINALS.there is so much proof of the pkaytech livecasino controlling the games. It is 100% controlled crime.The casino slots and games are also absolutely disgusting!!!Scott will come along and talk about fairness and regulations but don't listen to that puppet getting paid minimum wage by Fred to defend his company.STAY AWAY STOP FEEDING INTO THESE LEGALISED CRIMELORDS.I GUARENTEE YOU WILL BE DISGUSTED AND RINSED. 100% guarantee it!
Sarah Potts
21 June 2024
Comment from uk.trustpilot.com
ABSOLUTE CON....!!!!!!! BASICALY WON ON THE FREE GOLDEN CHIPS DID NOT PAY OUT AND WHEN I FINALLY GOT THROUGH TO LIVE CHAT THEY TRYED TO SAY WAS NOT A WIN.IT WAS A 100% WIN THEY ARE CHEATS PLEASE BELIEVE ME THEY A FRAUDS AS I KNOW I WON NOT EVEN ALOT I LOSE ALIT MORE THEN I WON BUT ITS THE FACY I DID WIN AND THEY ARE ROBBING US SO I HAVE DISCONNECTED MY ACCOUNT AS THEY ARE ROBBERS...
Mr T Roberts
21 June 2024
Comment from uk.trustpilot.com
The app is easy to use, however I have only given 4 stars instead of 5 because the customer services chat feature wasn’t very good. I waited ages for a reply that never came…
Aaron
21 June 2024
Comment from uk.trustpilot.com
Still haven't received all my welcome offers as of yet and live chat support is so slow like today for instance 21/06/24 over half an hour wait to connect to a member of chat and that's at 14.30 in the afternoon
Guy Williams
21 June 2024
Comment from uk.trustpilot.com
Even though it have recently opened an account Betfred often has better prices then most and the website is clear and easy to use.
Crystal
21 June 2024
Comment from uk.trustpilot.com
Very good company customer services very helpful on live chat abd sort out any queries
Mark Mac
21 June 2024
Comment from uk.trustpilot.com
Great app but number of options on bet building very limited no players to foul to score or assist. Bets not trackable you don't light up your winning bets in your bet building too,makes it more interesting when watching your bet more cash out on bets .
Neil Coote
20 June 2024
Comment from uk.trustpilot.com
Betfred will respond with this We can't comment on individual accountsHow convenientThe wins on slots are non existentent if you do the return is dreadful The roulette wheel jumps and misses your my!herConstantlyBetfred answer this what do you give away to customersfor FREE to make it clear FREE means when you haven't made them stake money first I will shortly get an email from trust pilot because you flag this They did a illegal checks on me without proof And never told me the findings to the data breach
Brigita Remeikaite
20 June 2024
Comment from uk.trustpilot.com
Customer service useless, not possible to reach. Waited two hours no one replied. Not the first time. Never got my welcome bonus. And declined to help with my issues.
MR STEWART HERBERT
20 June 2024
Comment from uk.trustpilot.com
Was on customer service chat for 3 hours just to be disconnected, was offered 150 spins upon sign up wagered over double the amount needed finally got them after posting this so no foul played and a enjoyable experience apart from long CS wait 👍
Maciej
20 June 2024
Comment from uk.trustpilot.com
Deceiving promotion says will give you spins when first sign up top up wager but then u back on daily basis and you'd think at least some complimentary spins for staking I'll get nah man for weeks just been getting sorry u haven't won come back stake 10more u do and next day still nothing... I'll wouldn't recommend it to anyone! U can't win at all on games or Vegas haven't withdrawn any winnings with previous account and this one too
Paula Iljazi
20 June 2024
Comment from uk.trustpilot.com
Disappointed...I am not happy because they promise 50£ free bet for new customers and I put 10£ bet and nothing ...they send me to prove my identity pfff...is not my first company and 365 bet is more reliable straight away gave what promised...
Meeting Ezekiel
20 June 2024
Comment from uk.trustpilot.com
Good betting site easy to understand but the money delay to get back your acc wish I noticed
Sarah James
20 June 2024
Comment from uk.trustpilot.com
This is a good app, although it could be better if you could bet on players just to be fouled or to commit a foul as opposed to being carded. I’d give it five stars if that was changed.
Russ Donlon
20 June 2024
Comment from uk.trustpilot.com
Submitted documents haven’t heard anything back account has been disabled also have money in it so can’t take it out
tommy
20 June 2024
Comment from uk.trustpilot.com
Trying to get through to customer service is taking to long I was on the phone for nearly an hour I just gave up
Jacqueline Mcmillan
19 June 2024
Comment from uk.trustpilot.com
Does anyone ever get a win on this site? Slots are shocking I've deposited over £500 in a week and yet to make a withdrawal it's impossible to land a bonus round on slot games you just watch your deposit go down consistently don't mind loosing but it's kinda not much fun when your not even getting a game for your money. Every day I log in and I'm told I've not won any free spins despite endless deposits fair play to the people that like it but its gave me nothing so far to keep me coming back so think I'm done with it. Don't feel appreciated as a customer whatsoever and can't for the life if me get a reply from live chat
Cozz
19 June 2024
Comment from uk.trustpilot.com
Forgot my password and the recovery service was excellent unlike some other sites mentioning no names!!I My only issue is that after joining and awarded free bets it was difficult to receive them.
Janelle Hodgson
19 June 2024
Comment from uk.trustpilot.com
I disliked that I didn’t get my free spins for registering and putting £10 on and used it
Vincent
18 June 2024
Comment from uk.trustpilot.com
If i want an acca let me have one on football without making me take 2 bets example 2 6 timers on 7 teams picked!!
Billy
18 June 2024
Comment from uk.trustpilot.com
Holding my winnings instead off doing bank transfer like I was advised. You locked my account and now not responding back and still haven’t received my funds back
Neil elstone
18 June 2024
Comment from uk.trustpilot.com
Warning they are running a scam, iv not won no money but if I had I would not have got it even though iv been with them for some years now I run In to a problem with my card and used my partners card to make about 40 payments of around £700 on the card for over a week before getting an email saying stop using it so I called and asked and straight away I was met with being spoke down to saying t and c and it cut off. I called back and basically they blocked me and spoke to me like i was worthless and hustle £700 out of me then send a email saying your credit in your account we are keeping too, its 49p keep it you sold me 700 of worthless bets knoing full well it was against t&c but it didnt flag up and you where not even going to tell me you scam me with the t&c scam nice one Avoid P.s. don't send your moody reply please it's insulting as we know your doing it to be seen to be doing something
Heath
18 June 2024
Comment from uk.trustpilot.com
Easy to join, but slow at verifying my account. I opened the account so I would have a betting facility for Royal Ascot today Tuesday. My account has been quarantined so no good for Ascot today
Tibor Erdei
18 June 2024
Comment from uk.trustpilot.com
Absolutely shocking… site crashed, couldn’t access my bet to cash out . And they blamed my internet connection… can we report them somehow?
Miss Chloe
27 June 2024
Comment from uk.trustpilot.com
Been registered for a good few months. Down just under 1000 and I came into abit of money so deposited a further 800 over the space of a day. Not one single bonus round, never won over what I had deposited that day or reclaim any of the near £1000 I'd already lost to the sitr. When I did have a 'win' it was always after I'd gambled a fair amount and only small amounts in comparison to what had been staked. That's the name of the game but you'd think they'd once let me win back have a decent win to make it worthwhile depositing.
Been registered for a good few months. Down just under 1000 and I came into abit of money so deposited a further 800 over the space of a day. Not one single bonus round, never won over what I had deposited that day or reclaim any of the near £1000 I’d already lost to the sitr. When I did have a ‘win’ it was always after I’d gambled a fair amount and only small amounts in comparison to what had been staked. That’s the name of the game but you’d think they’d once let me win back have a decent win to make it worthwhile depositing.