Betfred Review

Got a good selection of games and withdrawals are okay pretty fast.Annoying that you don’t get comp points from their games section.My major annoyance is that I regularly make sure I pay the £10 a day for mystery spins but everytime I do I always get just 10 free spins and the only times I’ve got more than 10 free spins is when I don’t deposit, kinda sus.

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three times ive phoned up to sort my account out customer service tells me someone will call me nobody ever has been going on for months my advice is don,t phone there customer service total waste of time

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After a shaky start to my Betfred account( my fault not yours) I have found Betfred to be a very good site not only for sports gambling but also for slots/ casino

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I registered with welcome40 offer. Made a initial bet at 19/20 odds. Unfortunately requirement was evens odds minimum so I kindly asked “Kimberly S” on chat whether I can still receive the offer admitting that I made a silly mistake. She said there’s nothing I can do, let’s say cashout first bet (before event started) or make another bet with required odds. She told me it’s too late and there’s nothing she can do either. Well you advertise the offer to get new customers and that’s how you treat a new one. Worst customer experience I ever had, lady must have had a bad day. Will never log onto the website again.

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Honestly people avoid using betfred at all cost you make a complaint months ago then again yesterday and all they want is more evidence all the time rather than actually dealing with the complaint! Nothing but stress from this company then being told by customer service not to threaten them when advising you will be making a complaint. @Betfred no need to reply asking me to provide more information. I would appreciate which company I have to go to above you?

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I don’t agree on the free spins accumulator I staked over 130 pounds and only received 13 free spins on any other gambling site ud recieve alot more than 1 pound thirty worth of free spins think it’s shocking if u askme

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Best site always freebies and good customer service

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Playing the slots on this site is awful the last 100-200 I spent the other day I might aswell of just put it in your hand gave me absolutely nothing

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Robbing scamming casino, been playing for days, can not get a bonus on any game, will be closing the account, scum bags, do not waste your money here, awful!!!!

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I was very upset about the bonuses not delivered it wasn’t explained very clearly they could of given them but decided it was only on the first bet not happy at all ! 😡😡😡😡😡

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Just rang up to enquire about a bet , got this lad on called Paul not nice at all , why raise your voice to a customer even though you might think the customer is wrong , accy assurance isn’t a free bet is it if you take ten pounds back of that winnings… Only wanted to know why not to be spoken to like I was … Makes you want to bet else where …

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Signed up to betfred on the 10th Jan as a new customer with a promo code slot150, deposited and staked the amount needed to qualify but did not get no rewards due to depositing through PayPal. Clearly there just there to scam people and misleading them with fancy promotions. When contacted they wasn’t interested in puting the customer first , so will not use there services and closed my account. Scamed me of £30 in total with no rewards or free spins.

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What’s the RTP % odds for spinning 400 times 2 days running and not getting one bonus? There’s either a significant malfunction with the games or something more sinister, BEWARE OF THIS SITE use ones that play fair. Closing account is the easiest decision i have ever made. ZERO STARS!

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Easy lay out which makes it so easy to use, winning land in my account fast, very happy with over all experience, would recommend

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Exceptionally rude manager at Brighouse branch screwed up my betting slip and threw it in the bin and then stormed out of the shop, obviously having a very bad day and all caught on the shops cctv. In 32 years of visiting betting shops I have never ever come across this sort of behaviour. 99.9% of staff are fantastic all of the time. Time for a change at the Brighouse branch.

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I’m sending account friend chating

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Best casino! Fair payouts, great offers, nice customer service! Really enjoy the experience

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Fast payout and good across the board betting site

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If I could give it less I would , Shocking service . We moved to our Barn in Feb 2022 for the first 6 months it was fine , From August onwards shocking these are the reasons Can Not Submit Meter reading on line {say its being fixed for over 1 year now . Have to keep calling with reading long wait on phone But you can pay bill online { Funny That } Shocking service would give less than 0 if I could

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I started with betfred a few days ago and won a couple of thousand in roulette. Then betfred started playing their tricks. They restricted my account without notice when I was playing. Then they restricted it a second time “by mistake”. Now the account keeps logging me out due to inactivity whilst I am actively playing. Previously I was receiving responses from the live chat but now my account keeps logging me out, customer service doesn’t want to respond to my queries. Be very careful with this sly company.

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Very slow in issuing free bets and spins. Numerous advisers telling me different things. Was told I was eligble for the sports welcome offer then another adviser saying I wasn’t. Then one adviser saying I won 19 spins then one telling I wasn’t it was 5.

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Played game on room this morning, paid for 8 games counted down then nothing no play although took advice on fixes didn’t fix so what’s the resolution may I ask?

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The staff at betfred are the worst they are the rudest been in 3 shops and they all horrible to there customers never go in his shops again thank god

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In general the app works well, however the cashout feature is ridiculously bad! Several times it has gone unavailable for no apparent reason once the bet is going my way. I have emailed customer service with screen shots and descriptions already. The feature is fine until things start to go in favour of the punter and then very rarely becomes available again, it’s shocking!This happened last night on a double where 1 leg won early and then Man U scored quite early in their match, I wanted to cashout but the feature was unavailable fornthe rest of the1st half. As I was watching the game I can confirm that there was absolutely nothing happening that should have caused this….

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Best,great wins with low deposits.

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I signed up for their place £10 bet and receive £30 free bets. I accidentally placed a £5 bet for my first bet and then realising my mistake, I bet a further £5 on the same horse to make it up to £10 (as you can’t cancel or amend it once placed.) Their ‘customer services’ said I wasn’t eligible for the £30 as I hadn’t bet a full £10 on the first bet. Unfortunately for them I love to gamble but will not be going anywhere near these scammers in the future.And before you get back with – “As this relates to a specific account we highly recommend contacting us directly at: customer experience…betfred.com and we will be happy to investigate further.”Already tried that and was spoken to like I was a complete idiot.

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Terrible! After signing up for the ‘Welcome40’ new customer offer I didn’t receive the £10 free spins which when reading other reviews this is not the first time it’s happened! so I contacted Betfred via the online customer service live chat and they cut the chat off before I could answer one of their questions !!! There will probably be another reply on here like others before me from Betfred stating their normal responses and nothing will actually get done!

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Initially I thought it was ok but then realised nearly all bonuses on any game seem to be capped on how much it pays out to you will hardly ever win more than your money back maybe a bit more and it is really unfair.The worse thing about Betfred is how it rewards your custom…..it doesn’t you won’t get anything back no matter how much money you spend I spent a good bit of money and asked if there was anything I was entitled to and the answer was no….. Even the bad sites give bonuses for money spent etc which just gos to show

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Easy to use website. Very happy overall

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Just terrible since my withdrawal a few weeks ago I haven’t had a decent bonus on any game then yesterday went into branch and played eyes of Horus £2 spins got 3 bonuses none of them payed more than £5 disgusting

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Cannot upload documents requested.Assistance requested by email and NO RESPONSE.This equates to poor service. Who can trust a company like this?

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If I could give 0 stars I would!! What an absolute rip off site!! Just takes your money, you have a bit if a run but that’s it!! They know the games you love playing and they feed off that, cos they know you will keep playing until you get a feature and a big win!! But guess what you never do, you get a feature and a little win but it’s not even enough to cover how much you have put in, then it keeps you playing and teases you,then bang you have lost again!! DONT WASTE YOUR MONEY, VIEW THE OTHER REVIEWS!!!

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Signing up was the easy bit. I was really annoyed that to take up the offer of £30 free bets I had to use a debit card AND the £10 qualifying bet had to be the first bet (which was not prominent in the advert). I used my PayPal account as I never use my debit card online for security reasons. It wasn’t until a raised the matter online in the chat that this was pointed out. Think I’ll go elsewhere as no doubt there are other catches hidden away in bets.

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Joined recently because of your offer place a ten pound bet get £40 in free bets, never received my free bets, just another scam and rip off.

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Great app 👌 love it ,, addictive tho 👌

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I am writing to express my concerns regarding a recent live chat interaction I had with one of your representatives, Chantelle M.Unfortunately, my experience was quite disappointing. Chantelle M demonstrated a lack of customer service skills, empathy, and was unwilling to provide the information I required. This has left me shocked, and I question the suitability of her role in customer service.I hope you can address these concerns I believe in the importance of continuous improvement and hope my feedback contributes positively to your team’s development.Thank you for your attention to this matter.

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Is this the worst bookmakers in Europe?It certainly has the worst I.T .I feel certain that if Mr Done we’re to open an account in his firm he would be appalled just how bad it has become compared to how he ran it .Solution would be to replace the entire I.T division especially the head of department Bad experience dates ? The last YEAR !

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Great place to have a fun with fantastic range of games, good odds, awards and promos on regular basis. If you looking for a bit gambling or betting fun this is the place to visit. Easy and safe for everyone.Jacko

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Absolute rip of im a grand down put another 80 on and biggest win was 30 quid stay well alway !!!

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Previously left a 2 star review but i feel the need to downgrade.The fa cup 3rd round is the biggest weekend in football bit whilst i can bet inplay on the Bundesliga (Germany) i cant on the FA cup.The app is clumsy – the betting choice non existent- after these bets are complete i will delete my account!

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Hi quick payouts is a positive and in no way am I disgruntled customer but since the initial joining bonus which by the way is given by all bookmaker in one form or another , I have never ever received a free spin or free bet of any kind I did check with customer service just said you hadn’t qualified so 55 settled bets later a month or two down the line asked again I didn’t qualify for any free bets or goodwill jesturesSo from the time of joining at least 8 months aga and over 150 settled bets customer service so sorry.There are other bookmakers out there who do reward customers so please please shop around , you will do better than Betfred Happy new year

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Great service, promotions, could do with more promotions and freebies for loyal customers like me who always plays and spends, fun big list of games to play, wish i could land more than a few spins on casino mystery prize like the 100 spin upgrade haha, alot to play such as lotto,sport betting and casino games as well as many slots. Honestly even doe i haven’t been really lucky and won big on Betfred yet, i still enjoy using this site more than others because in general i find it more vast in variety and great customer service.Betfred user: Thinhnguyenhp281993

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It’s ok and was playing well bit off lag on new games tho

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The bonus is useless.. Never noting.. No deposit no bonus..

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I spend much money,in this betfred,they give some money,but after they take back all,they dont give nothing back..

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Really helpful, bright, colourful and eye catching

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The apps aesthetically pleasing and easy to use, the variety of different games is also a big plus too, only one gripe tbh, I would love to be able to (even at a quick glance) see some indication of already spent/finished promotions.

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Excellent site, which is very easy to navigate.

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Always the best odds,very easy to deal with easy to contact if there is a problem

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Easy navigation of siteA few more wins would be nice 🤣

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