Betfred PLAYER REVIEWS(3384)
Brandon
09 October 2023
Comment from uk.trustpilot.com
It is impossible to use Betfred on your mobile, 100% of the games that aren't on today are impossible to find but you can find some on the website. The app is so painfully slow to load, they don't have a search feature like UNIBET or BET365 where you can quickly search for the game you want. Everytime I use the All Sports part to locate a baseball games odds for tommorow it says sorry betting on the event is currently unavailable despite it being available on the website and if you can locate it there barely anything to bet on. 10/10/2023 Arizona Diamondbacks v LA Dodgers Bet365 have about 50 different variations of bets you can make Betfred have 11. You can pick winners, have a handicap bet or runs. No player props whatsoever. The selection is horrific.Betfred is simply the worst app and website i've ever used the fact it's a running business is actually mindblowing.
Ionut
08 October 2023
Comment from uk.trustpilot.com
I faking play end lose more than 300£ end no win nothing is the horrible casino
stephen brown
08 October 2023
Comment from uk.trustpilot.com
I was unable to reset my password t access my account.Frustrated I decided to close my account withdraw my credit balance.My account was closed but will not reurn my money.The latest card I had on my account i defunct now but my bank account has not changed.T & C's say if card no longer in use will do best to accept new card details to allow withdrawl.Betfred refused to so this.They will not explain what possible risk they see thay just repeat sme so called secutity message.I believe this is tantamount to theft of my money.Official complaint made been shockingly handled.Been cut off from live chat been rude to over phone.They have admmitted to justified errors within my complaint but still keep my money.I was also asked question about my intention to gamble ?! Hopeless customer treatment.Far easier to deposit monies than to withdraw.
Adam
07 October 2023
Comment from uk.trustpilot.com
I deposited quickly and safe played my games and free gifts from Betfred really good and reliable casino place I wouldn't change or go to anyone else customer service support is very friendly and quick responses every time and gets the job done basically thank you so much Betfred hehe
Donna-Marie W
07 October 2023
Comment from uk.trustpilot.com
I have a .50 free bet that has refused being used everytime I want a go of winning with it I went on the casino promotion page which is telling me it is unavailable for guest(?) I have placed a 10 on the slots yet I am waiting for my free spins I have staked 10 for the mystery parcel which told me I am elegible again I am still waiting for it I am gonna see how it goes though I am aware the network does need an update...⚝
the truthwillsetyoufree
07 October 2023
Comment from uk.trustpilot.com
-100This firstly is terrible app.the live in-play options in football constantly disappear, scores for. example on mobile devices are deceitful. A very strong word but its true its a well known secret with Betfred. Several of their senior team have admitted their app is shoddy and unstable.Secondly they also dont like people who win regularly and like to ban them for no reason even if you have active bets on.I would stick to william hill.
nathene
07 October 2023
Comment from uk.trustpilot.com
Great jackpots, would like a few more offers but really enjoy playing on betfred
MRS KAREN HANDLEY
06 October 2023
Comment from uk.trustpilot.com
Games don't keep buffering...fast payout !
Claire
06 October 2023
Comment from uk.trustpilot.com
I love the games etc but bonuses are literally non existent
Michelle
04 October 2023
Comment from uk.trustpilot.com
Have still not received 200 free spins n I’ve topped up over £100 so I feel like I’ve bin conned out my feee spins
LYNCH
04 October 2023
Comment from uk.trustpilot.com
Not winning enough in the games could be more easy than other sites can't keep login every time when you back home page
AJ
03 October 2023
Comment from uk.trustpilot.com
Signed up today and had the biggest win I've ever had from any online casino I've played with before. I won £800 from The Goonies Jackpot King bonus game. I still can't believe it. My money was paid into my account around 2 hours after. Happy days!I think all the negative reviews are just from angry people who expect to win all the time.
Bala
02 October 2023
Comment from uk.trustpilot.com
Placed each way winning double at Longchamps today at Cotteridge betting shop, Birmingham. Staff member queried betting slip was incorrectly written? Slip had two winning selections clearly each way but did not indicate ‘double’ on slip. She was adamant slip was single bet? Attitude stank and was obnoxious rude and arrogant. Thankfully person who accepted bet on duty next week who can confirm bet status.Following which contacted customer service who were really helpful. They contacted shop to discuss but no resolution. Should there be no outcome then IBAS intervention will be soughtAbsolute disgraceful shop staff behaviour whom refused to provide name when questioned about conduct.Unfortunately this staff member appears to operate in clandestine ways with no accountability especially when it comes to professional customer relationships!!
MRS CATHY MCNALLY
02 October 2023
Comment from uk.trustpilot.com
For no other reason than my own stupidity, I have managed to lose nearly £10k to these greedy, ruthless crooks without any comeback. Until Friday night, when I lost nearly my whole £2k wages, when I got lucky with one game and decided to cut my loses and I'd had enough of them and withdrew £1000.I got £491 paid into my account, my husband got £350 paid to him and the remaining £149 was put back into my gambling account. I contacted Betfred... absolute disaster by the way, nearly 2 hours waiting only to get a sarcastic, patronising idiot called David who could've cared less... and who, not once took any notice that I clearly stated that I had a gambling problem and wanted my account closed immediately.Because I had used my husbands card... ONCE, they took it upon themselves to pay him as well, even though every penny I've put in before or since was from my own account... and the £149 was put into my Betfred account because the card they tried to put it to was no longer in use... handy eh?Okay, stick your £149 and I played on and manged for only the second time to win and got my account up to £600 and tried to withdraw it... NO CHANCE!! Contacted customer services again... an hour later was told that i had to deposit a minimum of £5 to "Clear" the system and I would be able to withdraw then... so I tried to deposit and AMAZINGLY for the first time ever... Betfred were unable to take my money because of "technical issues" I lost patience and played on like the idiot I am and lost the lot very quickly after!!They are vermin off the bottom wrung, without morals, scruples or souls. I've never played on a casino platform that empties you as quickly as these crooks and put me in a position where I'd convinced myself... "It can't be this bad for as long this, right? Surely it's gotta pay me out sometime??" Well actually NO!! I'm a moron for thinking anything different. Of course the money they paid Leigh Francis to advertise them has to come from somewhere and I promise... it'll come from you!!!!The worst I've ever endured and am begging you not to make the same mistakes that I did... because you will lose it all!!!!!!!!!!!!!!!
Sebastian
01 October 2023
Comment from uk.trustpilot.com
To long time to get the welcame bonus, i have 1 week and still didn’t get my bonus, i think is a lie, bonus doesn’t exist
Javin Edwards
30 September 2023
Comment from uk.trustpilot.com
Bentfred fruit machines only pay out to players playing the larger stakes. Do not bother playing the lower stakes you are just filling the pot for the better off customers and drug dealers, who feature strongly in my local shop. Trying not to lose too much of your money is not welcome at bentfred,
Emie Louise
30 September 2023
Comment from uk.trustpilot.com
Been depositing for months with hardly no wins! Just little ones here and there my money back! Free spins generate nothing! Does drop enough wins to keep playing for a decent time. Fed up of it tbh
Clinton Lewis
30 September 2023
Comment from uk.trustpilot.com
Ha ha advertise price boost and Freds push out on prices and on winning never pay out what’s the point ! Misleading customers just to get in shops ! Dont bother on querying whu the payout is not available apparently technical issue
Darren
29 September 2023
Comment from uk.trustpilot.com
Site is easy to use, only just started using betfred, had some good wins so far. Only issue payout is very slow. Other sites you win an hour later its in your account, told it could be up to 5 days to receive withdraw which isn't great. But if it comes any sooner I'll put 5stars .update now 5 stars won this morning and again this afternoon now all paid out fantastic cheers betfred
Consumer
28 September 2023
Comment from uk.trustpilot.com
£335 - £1 spins across loads of games. Did not get one feature. Didn’t win more than £10 in one spin. Disgusting
Rachel
28 September 2023
Comment from uk.trustpilot.com
Absolute joke of a company. I had an account along time ago then I couldn’t log back in so I resigned up again and starting playing wagered over 700 of my money and won nothing then when I tried to log back in I couldn’t so I contacted live chat which took over half hour for some one to answer and the6 told me that my account has been closed and I need to go through a process to reopen. How can they let you spend money and then just close your account. It’s daylight robbery and disgusting stay away from them I’m warning you
James
28 September 2023
Comment from uk.trustpilot.com
I like doing a lucky 15, and the extra odds Fred gives for 1 horse to win is a winner winner chicken dinner 😊
Jonathan Manley
28 September 2023
Comment from uk.trustpilot.com
Worst casino ever do not play it will just take everything you put in.i put £15 in it took £12 of it without winning anything so I thought I'd go on a game that I play on other site and have a little bit of success.but wouldn't let me win above £4 absolutely stay clear
Steve baker
28 September 2023
Comment from uk.trustpilot.com
Yep all good no pressure to bet in luck other apps
customer
27 September 2023
Comment from uk.trustpilot.com
I never got my free 200 spins. So obviously small print and a clause. Not won nought. Poor winnings compared to other sites
Vino
27 September 2023
Comment from uk.trustpilot.com
After many years playing different platforms I have noticed the Return to Player percentage (payouts) drop. The first online platforms I played on were up into the 97 / 98% payouts, since then they have steadily dropped & now many games on many platforms are 92-94%, some even below 90%.Betfred is the only one I can find that has managed to keep their RTPs up.Also the site is quick & clean & payouts have all been next day for me. Excellent.
adam
27 September 2023
Comment from uk.trustpilot.com
Very poor layout and a poor boune claim on the slots . Over all very disappointing 😞 1/10 app now deleted .
shane maltby
26 September 2023
Comment from uk.trustpilot.com
I have used the online 10 times and today is the last time multiple deposits over 3k and still not 1 win over £10 as well as the gambles may as well change it to it real not not a chance in hell
Neil Meredith
26 September 2023
Comment from uk.trustpilot.com
Although I never win I've enjoyed losing all my money with betfred
Susan Stanley
26 September 2023
Comment from uk.trustpilot.com
Your website is difficult to navigate and the offers you make are extremely difficult to work out and find
Sara
26 September 2023
Comment from uk.trustpilot.com
I had a win and had to forward documents to prove ID etc. The team were fantastic & I was paid out within 2 hours! Perfect!!
Leighton Lambeth
25 September 2023
Comment from uk.trustpilot.com
Was easy to use app for casino and moderate payouts, one suggestion the coins for bonuses are good but should be a guarantee win as to get over 300 coins is even at 10p spins alot of money for potentially no return other than that maybe more free spins lol. Keep up the great work
MR HARRISON
25 September 2023
Comment from uk.trustpilot.com
It’s ok , the free spins don’t generate much profit for the tenner. And after you sign up you don’t get any freebies. I won’t be with them long.
Leanne Marshall
24 September 2023
Comment from uk.trustpilot.com
I dislike not being able to bet on england womens football especially when shown on tv. I love everything else although I don't bet often.
GJ
24 September 2023
Comment from uk.trustpilot.com
Beware.Used to play a lot of poker on here and enjoyed it, Went to log onto my account and was told my account is closed and can not be reopened ever. I asked what i had done wrong if anything and how do i reopen and they said they can decide who they let have accounts and play on the site and do not have to have a reason. I am sure i had funds on here and built up a vip level on poker by playing and raking lots of money which is now un accessibleI find this really odd and unprofessional that they dont even say a reason.They could randomly close your account at any time so be warned
Gareth
24 September 2023
Comment from uk.trustpilot.com
Good layout etc easy to find what you need. Just need better and free promotions.
David
23 September 2023
Comment from uk.trustpilot.com
Have always used Betfred, both in store and on the app. Their goals galore coupon has been a part of my weekends for 15+ years now.However I find the app slightly less user friendly than that of other book makers. The app seems slow to load ant times often have difficulties logging in, but the area I believe that needs more improvement is the the betslip. In particular looking at open / placed bets and keeping track of the action as it happens, it all seems a little tucked away compared to others. These little issues are the reason it’s not 5 stars.Just my opinion, all other areas like offers, casino etc are all good. I will continue to use Betfred going forward.
Michael Kennedy
23 September 2023
Comment from uk.trustpilot.com
I’ve used this company for a few years now, I’ve only ever a a couple of problems with them and once I’ve contacted their help desk, they have sorted the problem within a couple of days. Last year I took a year out from gambling with Gamstop. After my exclusion was up I started playing with betfred again, after a week or so playing I managed to withdraw £1200. Soon after that my account was looked, I then sent an email to ask why and all I got in reply was that management has chosen to close my account and that there would be no further correspondence regarding the matter. Very disappointing, unprofessional. I’ve been a paying customer for years and this is the treatment I get. Not good, steer clear of this site.
Alexas
23 September 2023
Comment from uk.trustpilot.com
Quite unhelpful live chat staff long wait no suggestions for resolving issues
Eddie T J Naylor
22 September 2023
Comment from uk.trustpilot.com
book of tut megaways 50 pound 50p spins no bonus or decent win i do not know how you get away with it.
Emma Wright
22 September 2023
Comment from uk.trustpilot.com
You don’t win anything and your promo are rubbishnother sites are better and odds are better
James
20 September 2023
Comment from uk.trustpilot.com
It's a quick and good service and easy to use and very welcoming
Jaden Winters
20 September 2023
Comment from uk.trustpilot.com
Signed up cashed on a bet n won't alond me Sign up bonus witch I thinks a con
Wayne
20 September 2023
Comment from uk.trustpilot.com
Played awhile now and found to be quite a good site with great withdrawal options. However last few times I have tried to make a deposit it comes up as failed but money has left my bank account. I know I will get the money back but will have to wait a full week. Not great when trying to play on a budget.
Andy Whiffin
18 September 2023
Comment from uk.trustpilot.com
Just had a bet at bridgnorth bet Fred not a seasoned gambler!! But dog won at 7-2 Went collect winnings from printed out slip told race had started 6 secsbefore slip printed. Got my money back but enjoyment of winning devastating!! If the pair behind counter had nor been talking!. I am a reasonable man but God knows if some of the drunks had been treated this way it would have kicked off. NOt Fair on the staff. Will never go in bet Fred again !!!!
Nigel
18 September 2023
Comment from uk.trustpilot.com
In shop Chloe was really helpful, and Jake at HQ was brilliant 🏇🏿👏
Marius Stefan
18 September 2023
Comment from uk.trustpilot.com
it seems that the games at betfredd only eat money and don't pay anything...!!! and online bets you had to withdraw the money at any time, I had a ticket in which I won 4 matches out of 6 and I didn't have any offer
Thomas
16 September 2023
Comment from uk.trustpilot.com
Not enough free spins for players who spend a lot of money u have to opt into everything even games that are not good to get free spins
Kerri Mawhinney
16 September 2023
Comment from uk.trustpilot.com
Very good and always good promotions
Robert
09 October 2023
Comment from uk.trustpilot.com
Free bet offer after £10 bet not given , despite several bets over the qualified odds being completed
Free bet offer after £10 bet not given , despite several bets over the qualified odds being completed