Betfred PLAYER REVIEWS(3384)
UK Customer 412
16 September 2023
Comment from uk.trustpilot.com
They stole my account balance. When I contacted them via the help chat, I gave them my account name but they refused to refund my money. It was just a small amount, and I hadn't used my account for quite some time, but that is irrelevant. They cannot be trusted.
Eva Tothova
15 September 2023
Comment from uk.trustpilot.com
I wanted my withdrawal send all the documents and they closed my account and retained my funds without any reason .... dont play on here scams
….
15 September 2023
Comment from uk.trustpilot.com
So I will start off by saying please if you value your money STAY AWAY don’t get me wrong I won £650 after spending around £1000 and they paid out the next day. BUT I went to go back on and they have all of a sudden closed my account and won’t give me an explanation to why they little rat on the phone just kept saying it’s in the terms. So basically if you win big they will close your account so they don’t take a loss and can still run away with your money so they can fund their pathetic excuse of a living.
Steven
14 September 2023
Comment from uk.trustpilot.com
Slots have a terrible payout ratio , they just take your money .Will only be using this site for Football bets from now on
Gary Wilson
14 September 2023
Comment from uk.trustpilot.com
Unable to obtain most of the free items even after opting in. You press play here and the download just looks like it's locked. I've tried every day but noLuck!
Tadg
14 September 2023
Comment from uk.trustpilot.com
I don’t like that I have to transfer cash into chips to play the casino.
Stella Henderson
13 September 2023
Comment from uk.trustpilot.com
Only been playing for a couple of weeks,promotions are poor and wins far and few between, £2 win on a pound spin is bad in my opinion. I'm fully aware it's chance but come on,that's a shocking win.
Goran Mohammed
13 September 2023
Comment from uk.trustpilot.com
I was expecting 200 free spin after £10 deposit but I never received them I paid in over £400 in the past few days all I got was lost, my games was keeps crashing it’s a bad experience so far am sorry
Graham Orourke
12 September 2023
Comment from uk.trustpilot.com
I am do not know if it is just me or a fault on your site but theres times i have wanted to do an accumulator or a triple on the horses but it does not show it up
Coincatcher
12 September 2023
Comment from uk.trustpilot.com
I placed a bet and was lucky i won some cash not much but still. I requested a payout. They did requested documents from me. I had to prove it was really me. After few hours i received money in my paypal. Very professional team. Live chat also very professional. Probably the best betting website don't look any further. I'll use them in the future i'm sure.
AHairyHamburger
12 September 2023
Comment from uk.trustpilot.com
Only used these once or twice online, hardly deposited a thing and hardly won anything either.Couldnt get into my account after a fair few weeks or months away, i work for another betting company and dont gamble much tbf.BANNED my account as a bisuines decision. Couldnt tell me why either!WHAT ON EARTH ARE YOU ON ABOUT???STAY WELL AWAY FROM THESE.
Anonymous
11 September 2023
Comment from uk.trustpilot.com
Games don’t play just dead spins bonus tease’s galore DO NOT PUT ANYTHING INTO THIS SITE unless you want it gone the gamble on any of the games is fixed to lose had 2 bonus rounds 8spins paid nothing not a thing could not believe it if you do win RUNUpdate 150 pound down had 5 non paying bonus all dead spins gambles that lost every single time took the whole lot of my money immediately worst experience I have ever had is there even a gambling commission? Because all these sites have been given free reign to do as they please these games are not random they are controlledIn reply to your comment If these games are regulated by the uk gambling commission then that means they are crooked because it wasn’t 1 day I’ve played these games it’s 2 weeks and it’s been the same from day 1 you are blatantly ripping people off and you got the front to reply with that old b@@@ox sooner you are all shut down the better
Gkkm
11 September 2023
Comment from uk.trustpilot.com
Again and again games fault website Didin t work like should beIssues every day from feew weeks now and the betfred website Didin t care about customers beacuse the should let Play no one when the website Didin t work 100% In one world discasting
Robert Waller
11 September 2023
Comment from uk.trustpilot.com
Couple of days ago, Ive registered on Betfred and deposited money on the account. However, it has been blocked and they asked me to provide the documentation. I have given them all my documents that they wanted but nothing happened. In the live chat I asked what is the problem and they said that my account is closed and funds will remain on that account without any possibility of refund! That is basically stealing money! No answer from their support email either!
Carol Cole
11 September 2023
Comment from uk.trustpilot.com
Hi All, not sure what has happened here but am really confused. I was on Gamstop for 5 years. I was coping with 2 bereavements and just wanted to deal with these without any distractions. My Gamstop ended in June. The Gamstop Team talk you through how to deal with gambling again including taking advantage of time outs etc if you wanted a rest from this. So I requested a two week time out and I then received an e mail from Betfred to say they were closing my Account and would not give a reason. I have done time outs on other sites with no problem at all
James
10 September 2023
Comment from uk.trustpilot.com
Once again the live chat on Betfred is no we’re near the chat on other sites. Once again you get cut off continually and get no resolution , it is time to go with a diff bookmaker
John
09 September 2023
Comment from uk.trustpilot.com
I have been trying for 5 days to access my 100 free casino joining spins.So far I have had 6 members of staff unsuccessfully try to get them for me although everyone can see them in my account I have tried all instructions given but have been unsuccessful can you helpJohn Gallacher
King Lambro
08 September 2023
Comment from uk.trustpilot.com
Absolutely terrible as customers service as I won £360 they happily took my money but because I deposited with my partners card the close account and no funds are given. They are scamm
William
08 September 2023
Comment from uk.trustpilot.com
Actually being able to win and also the free spins you get is pretty awesome too!
Gkkm
08 September 2023
Comment from uk.trustpilot.com
the games are stuck because of your system, this is cheating all the players, including me, you should compensate the players for this
R Khurram
06 September 2023
Comment from uk.trustpilot.com
The best site. Live chat very quick to understand the issues and advice accordingly
Mary
05 September 2023
Comment from uk.trustpilot.com
I played a couple of the games slots etc and won small amounts. I then played on others and won nothing. That's OK because you take that chance. The problem is that when I want to return to the games that I lost on to put some more money and try to win on these I cannot find the recent games I played on. This is not shown on your site as I tried to find them.
Shawn Gill
05 September 2023
Comment from uk.trustpilot.com
Thought I would give these a go in the shop before opening an account online . Glad I checked , absolutely fixed to death. 6 bonuses on £2 stake highest payment was £24 across various games !! You can’t possibly say that is random , maybe you can get unlucky on 1 or 2 games but not 6 with the same terrible payout ! Safe to say I won’t be opening an account or stepping foot in a bentfred again !
Colin Brown
05 September 2023
Comment from uk.trustpilot.com
Spent thousands betting with this company and never had a free bet. They need to introduce weekly free bets instead of nothing there is absolutely no incentive to gamble with them
Rhee
04 September 2023
Comment from uk.trustpilot.com
One Welcome Offer per ONE address/IP address/device or mobile number. If a person moved out from a house and you moved in you are still not eligible for the offer. It doesn’t make any sense, and they didn’t tell you that you’re not eligible for the offer even if you ask them before you completed the wagering. Terrible website.
Patryk
03 September 2023
Comment from uk.trustpilot.com
Ive been visiting many different casinos, however I really do enjoy playing on Betfred, not only because you’ve got plenty of different bonuses but also that you have to play and earn your free spins having fun playing all week. I really do also like the way the website is created and divided on separate sections. After those couple of years of being active casino player on many casino websites, that’s my first time I am actually writing a feedback and sharing my opinion about casino
Mark Warren
03 September 2023
Comment from uk.trustpilot.com
WORST BOOKMAKER IN THE COUNTRY AGAIN WITH THEIR HALESOWEN SHOP STAFF INFORMED NOT TO PAY U OUT IF YOUR BET LOOS WRONG LIKE I PLACED A BET OF 45 POUND ON TRAP 2 WHEN I WENT TO. COLLECT THEY SAID CUSTOMER SERVICE TOLD THEM IT LOOKED LIKE A 3 AND REFUSED TO PAY OUT PHONED CUSTOMER SERVICE THEY SAID SAME AND THEY WOULD COMFIRM TO THE SHOP DEFINATE LOOSING BET BIGGEST CON ARTIST BOOKMAKERS EVER MAKE SURE EVERYTHING IS SPELT RIGHT AND LOOKS RIGHT IF U BET WITH THIS FIRM WON'T BET WITH THEM AGAIN
Steven Rathbone
03 September 2023
Comment from uk.trustpilot.com
Bad App and the worst betting site I have tried. Decided to move from SkyBet and take advantage of the £40 bonus when placing £10 bet. Deposited with £10 Paypal from my debit card and not balance, didn't receive £40 free bonus. Queired with live chat staff and the bonus doesn't apply for Paypal deposits but had no warning when I deposited this. Asked if i deposit with a card will I still get it "No the sign-on bonus has now been and gone" terrible.Also, the app when checking your accas is pretty bad. Far worse than Skybet. Hard to navigate. Won't be getting any more of my money.
MRS MARIE SPELLMAN
03 September 2023
Comment from uk.trustpilot.com
First time on site. Free spins load of rubbish. No chance to win anythingSo u happy with site never wanted to win millions but something would be nice.
Shannon Mary
03 September 2023
Comment from uk.trustpilot.com
Withdrew a small amount by PayPal. Confirmed it was processed at 3pm Friday, to which I didn’t receive. Told me to wait 12 hours. Still nothing. Told I would be contacted by payment team which I haven’t been. Spoke to customer service today and they told me it can take up to 48hours now apparently (which is a lie, PayPal withdrawals are always instant once sent/approved). 48 hours have passed and nothing. Betfred are refusing to give me a PayPal transaction number which every PayPal transaction has. Apparently it doesn’t exists. Paypal can’t investigate without the payments transaction number and betfred refusing to provide me with it.
Steven
03 September 2023
Comment from uk.trustpilot.com
Had a good time and you actually get bonuses on the slots unlike some other apps av been on.
Smith
02 September 2023
Comment from uk.trustpilot.com
I felt I got more for my money than playing lottery scratch cards
John
02 September 2023
Comment from uk.trustpilot.com
I still haven’t received my free bets and it had been one week now and I have sent my verification 3 times
Mark
01 September 2023
Comment from uk.trustpilot.com
Sorry to say I had high hopes for this site , Betfred.. God another shower ,lagging game play ,slow confusing site..takes all your money very low return.Avoid this site, here's a heads up 3 sites to avoid ..Dream Vegas . Lottomart.Betfred...
Stephen Fitzpatrick
01 September 2023
Comment from uk.trustpilot.com
Poor app-very difficult to navigate-lots of things don’t work properly-regularly cuts out mid game(strangely enough when I happen to be on a win)App is rubbish and overall service is very poor.I can’t see my relationship with BF lasting a long time.Give this app time…it’ll crack you up-designed by a monkey
Dovile
31 August 2023
Comment from uk.trustpilot.com
Vrry dificul to win to much put deposit and nothink to win more easy for another site win not for her.
Michael Kennedy
31 August 2023
Comment from uk.trustpilot.com
I've been a member for a few years and only ever had a couple of problems over the years which the customer services sorted, really good service. Last year I decided to take a year out on the gamstop site. I'd been back online less than a week, withdrew £1200 one nighty. Next thing I know, my account is blocked and then they closed it and told me they wouldn't take any further correspondence regarding this and that was it. Completely out of order. I'll take my money elsewhere.
John
30 August 2023
Comment from uk.trustpilot.com
The normal members of staff are first rate but today there was a new person behind the counter. No acknowledgment on entry no please or thank you and just slammed change or payout on counter.. curtailed my visit by an hour. Regulars also treated the same. Poor and bad reflection on register staff
Craig
30 August 2023
Comment from uk.trustpilot.com
Been instore about 6 times since my last review and still won absolutely ziltch. Infact I haven't had a bonus from my last 3 visits. The store we have were I live must be for pure profit because there's no excuse for how bad it is. Stick to ladbrokes if your feeling lucky because betred are awful
Helen
29 August 2023
Comment from uk.trustpilot.com
Really good other than annoyingly when I’ve got the free spins icon 3 times it’s crashed and I’ve then lost it! Very frustrating when you’ve spent £20!!!
Dave
29 August 2023
Comment from uk.trustpilot.com
Great sports betting site had an issue with deposits emailed customer service and they replied within the hour with the issued resolved
Benedict
29 August 2023
Comment from uk.trustpilot.com
This is by far the worst betting app I have used. I've tried pretty much all of the top named apps and this one is bottom of the ladder. No daily bonus. Payouts on casino are ridiculous and if you do win it's peanuts. The app itself is clunky and ridiculous to navigate. Very poor. 1 star is lucky as it's the lowest I could do.
Ashley
28 August 2023
Comment from uk.trustpilot.com
Easy to use, great layout. Fair on promotions although could be better
David
28 August 2023
Comment from uk.trustpilot.com
Very simple to open an account and placing bets could not be easier.
Clive
28 August 2023
Comment from uk.trustpilot.com
Your site is too complicated and too slow giving out horse racing results so please close down my account
John K Griffiths
28 August 2023
Comment from uk.trustpilot.com
I like the games on BETFRED, & I think the betting odds they offer are quite decent! The communication side (through email etc.) could definitely be improved + addressed, besides that, ok! Thankyou, kind regards!
Kellie
27 August 2023
Comment from uk.trustpilot.com
Great site with multiple promos on all sides e.g sports vegas casino bingo & games. So much on offer the choices are endless & update often . Would recommend this site & have 😁
Elizabeth string
27 August 2023
Comment from uk.trustpilot.com
The amount of money paid in and the return is rubbish never pay any good bonuses on slots worse Iv ever played
Matthew
27 August 2023
Comment from uk.trustpilot.com
Very good games and an enjoable experience when gaining n access. Some times it is impossible to log on and very slow.
john
16 September 2023
Comment from uk.trustpilot.com
I have tried to draft a fair and objective review of this company. I honestly can't see what this company seriously offers customers or any benefits in using them. Only benefits can see are PayPal deposits and quick withdrawals. I can't believe a company this big doesn't offer best odds gauranteed on horse racing most companies even smaller companies offer it. Cost me over 140 quid today seriously what benefits are there to this company? I remember when betfred used to be a fresh change to the old betting companies and offered good odds and bonus but in my opinion are categorically the worst betting company about now certainly for sports betting
I have tried to draft a fair and objective review of this company. I honestly can’t see what this company seriously offers customers or any benefits in using them. Only benefits can see are PayPal deposits and quick withdrawals. I can’t believe a company this big doesn’t offer best odds gauranteed on horse racing most companies even smaller companies offer it. Cost me over 140 quid today seriously what benefits are there to this company? I remember when betfred used to be a fresh change to the old betting companies and offered good odds and bonus but in my opinion are categorically the worst betting company about now certainly for sports betting