Betfred PLAYER REVIEWS(3382)
Graham
24 June 2023
Comment from uk.trustpilot.com
I thought BetFred was better a few years ago. I came back after a few years break. Not as good as it was. The virtual racing is hard to follow and runs races too frequently. I played the games / slots and had £5 left so went back to sports and had my original £40 still on show, so confused. Had to log out and log in to get true credit left. Worse again I wanted to play casino and it said I have no credit. When I just downloaded £40. Totally confused.
Alan
22 June 2023
Comment from uk.trustpilot.com
Worst place to play slots rtp can not be set right one feature in spending 1000s I hate this site.
Mark Barrett
20 June 2023
Comment from uk.trustpilot.com
Worst bookie out there and there service is non existent they treat customers like dirt AVOID AT ALL COSTS
John
20 June 2023
Comment from uk.trustpilot.com
You could improve the system of joining betfred. It was exasperating and turned me off using your site more often.
Gemma
19 June 2023
Comment from uk.trustpilot.com
Everything about slots is disappointing speed win ratio the lag the bonus the contact support are pointless and rud. But there are good things also so I'm being pickey to be fair it's in my top 3 for bonuses and gestures so far so for that reason I'm gonna go it
Hillary
19 June 2023
Comment from uk.trustpilot.com
Because of the free bet to recover your loss,although they are not stable not reliable,if improve fine it will help
GEORGE BERRY
19 June 2023
Comment from uk.trustpilot.com
Sometimes when i want abet it says" no betting" but don't know why otherwise quite good
Yvonne
19 June 2023
Comment from uk.trustpilot.com
Betfred is an awesome site with lots of great games and great chances of winning plus really good promotions to
abby
18 June 2023
Comment from uk.trustpilot.com
One of the worst robbing company. Opened an account online self excluded myself then reopened account few months later with different email address. Deposited 3 times and won a small amount of money. Tried to withdraw but system would not allow me. Contacted the untrained stupid call centre staff who annoy you so much and are a thick as a skull. Because i reopened account with different details they will not give my money back. I told them to keep the winnings i won and return my initial deposits. This was refused and also they refuse to put u through to a manager. This company is a thieving bas***d of a company and i am surprised that the Gambling Commission and other bodies are not doing anything regarding them refusing to give customers deposits back. They use there bulls**t terms and conditions which say they can retain the deposits and feed there mums with it. This bullying tactic they are using is ridiculous. People are stupid and still use this company but watch this space because i no a lot of people that have suffered the same loss as me and i will upload a decision very soon. This decision might help a lot of people who have experienced what i have been through. I do not wish to upload it now as this might stop Betfred issuing my refund, but as soon as i get my refund i will upload this on every social media account.
Max
18 June 2023
Comment from uk.trustpilot.com
Website logs you out all the time after 5 mins no use, get sick of logging in all the time they are losing out on bets as people just go elsewhere to bet because of this bug, it should leave you logged in for at least 90 mins, the length of football match
Darrell Sturmey
17 June 2023
Comment from uk.trustpilot.com
Without Prejudice.I wanted to give ZERO STARS. I feel like a Victim of Financial Fraud and that I have been DONE.I backed a horse where the race was void. I waited 10mins and then put the refund stake on the next race, and gave the Counter Staff my refund slip as my Account was now in credit. My horse won so I went to collect my winnings but the Counter Staff said my winning bet was cancelled because my refund/credit was delayed for reasons beyond my control. I am in no doubt had my horse lost I would have been DONE and my refund not paid back as it was used to fund a losing bet.Hence I feel like a Victim of a Gambling SCAM and should be given 500 compensation which I will donate to Worthy Causes and Charities of my Choice.Betting is NOT for FUN as the odds are rigged and you will be a LOSER/SUCKER if Legalised CRIME/CORRUPTION.
Mark
17 June 2023
Comment from uk.trustpilot.com
Stale company dont use.Placed a small bet in their Oundle Rd shop in Pboro. Staff werent trained effectively so had to ask manager what to fo as a result bet was 6 secs late on which was highlighted when it won! Refused to pay out, gave money back with no apology. I called their customer service and spoke to a fool who for the sake of this review I will refer to as P, he had worked there for over 20 years, he had no customer focus, was unhelpful and stale. Made a compliant which was investigated by a muppet to be referred to as J, he was aware of the call with P so no independence to the complaint and guess what it went no where. All they had to do was review their CCTV which they refused. Terrible company!
Paul Walsh
15 June 2023
Comment from uk.trustpilot.com
Not worth a review bets settled late prices are crap compare to bet 365 joke honestly
Emma Fairbrother
15 June 2023
Comment from uk.trustpilot.com
This website is definitely fixed! Anybet over 20p you ain't winning sh** all! Half the time on 20p you don't win anything. But trust me over 20p you can't win anything not even on the base game because this website doesn't know how to give bonuses! I was gunna block my account 2 weeks ago, but I thought oh with the 1700+ I've spent on it I may win guess what NOTHING AT ALL! Now I will be indefinitely deleting my account. Absolutely shocking. I wouldn't be recommending this site to anyone who I know who gambles and I will be putting this on my all my social media accounts to stay away.Don't waste your money people they are fast enough to take it but definitely not fast enough to pay you anything back.Also when asked what the pay out is on live chat they just ask about your money situation!! Disgusting
Daniel Morrison
13 June 2023
Comment from uk.trustpilot.com
Had problem with my account and it was sorted within 5 minutes
john
13 June 2023
Comment from uk.trustpilot.com
Woeful Rubbish promotions have become a pointless irrelevant company in a industry of loads of better companies. Games are horrific 20p roulette is disgusting compared to other sites. Will be closing account says it all this is the company who tried their best to not pay out a customer who won over million on their slots years ago. Stay clear afraid!
Michal
13 June 2023
Comment from uk.trustpilot.com
Could talk hours about bingo and sport busy prizes High standard responsibility gambling ?
Michael Hartley
12 June 2023
Comment from uk.trustpilot.com
Betfred. still haven't replied to sorting my complaint. Still have not give me the refund they said,very negative and annoying not the company I would recommend to anyone.
jay
10 June 2023
Comment from uk.trustpilot.com
Descent on Sportsbook but I would stay away from the slots. Rtp is stated but after playing on a number of occasions it is clear it Does not play like other casinos. You will soon see this if you choose to play. Be aware.
Pawel
10 June 2023
Comment from uk.trustpilot.com
Almost everything is ok but only the websites are a bit slow to open on the phone.
keith
10 June 2023
Comment from uk.trustpilot.com
Terrible site,try and get a bet on sometime a nightmare,doesnt show any form,customer relations waste of time best swerve and go to better sites
matt
10 June 2023
Comment from uk.trustpilot.com
The company is using an algorithm to target people who are winning. All casino games are rigged.
Eddie T J Naylor
09 June 2023
Comment from uk.trustpilot.com
since i had my comment removed i have had no luck on free spins each day always a loss also out of all the companys i use it doesnt matter how much you spend you never get free spins or a bonus incentive other companys are way ahead in this area.
Dianahh00 Tumasevica1
08 June 2023
Comment from uk.trustpilot.com
Betfred I still wait for my refunds i gonna ask you every day you close my acount bad the refund noting
tin hing chan
08 June 2023
Comment from uk.trustpilot.com
Played 14 hours nonstop,cash out very quick,it took only 1 day,been playing slot for over 45 years,the games are OK but I need more games which has more imaginative and interesting features
Andy
07 June 2023
Comment from uk.trustpilot.com
Slots games are very much all the same, if youre lucky enough to get a scatter it pays peanuts Stick to the major bookies they payout so much more
Nicoleta Marin
07 June 2023
Comment from uk.trustpilot.com
Haw much many I spend all the time I lost never win . Somthing like this never I see n my live just they take the many from the people . Save your many and dont pley .
John COnnor
07 June 2023
Comment from uk.trustpilot.com
Like few others here, I forgot I excluded myself as few years had passed and I wasn't into gamling. However, one night I did want to have some fun. I had no issue registering, browsing for a lengthy time to see what would be fun. However, once I deposited, boom, account suspended. Tried to explain my mistake, but they don't care. Wrote an apology letter to costumer service via email, however, they are sorry but cannot refund due to my breach of their terms and conditions. Very dodgy, to only suspended once a deposit was made. Betfred, do you do this on purpose? Wait for the deposit then to only keep the unused deposit? Many would consider this theft. Anyway, just my experience. Good luck to everyone else.
Customer
07 June 2023
Comment from uk.trustpilot.com
What a joke. Confirmed my deposit limit was 300, waited the 24 hours, confirmed the change in the email and still unable to deposit. Pathetic.
Dianahh00 Tumasevica1
06 June 2023
Comment from uk.trustpilot.com
Betfred I am back again on same game today I still no manage to see 3 scatter or 6 coins so you tell me in two days its not enaf 2 days to see a bonus be serios betfred we are not blinds the games are of for payouts yesterday only 2 games was off today half of them its of ?? And I am shocking its take today 600 and take the bonus on 3 bet pays back 9 yesterday 500 on a game no pays nothing back today I come again on same game again gone 300 same game no even bonus its clearly this people keep off the site or the games to still people money if looking in your account you can see you spin like crazy and you are log out automatic by them ?? in 3 h Thei took me out5 time
Emma Fairbrother
06 June 2023
Comment from uk.trustpilot.com
Don't bother wasting you're money on this site. Playing 2 a spin got free spins and won 1 yes 1 after all the money I have put on this website. I will be shutting my account d down today! It JUST TAKES AND TAKES AND NEVER PAYS OUT.
hugh
05 June 2023
Comment from uk.trustpilot.com
On joining bet fred i used the icon for welcome bonus but did not see anywhere to put in a code so i did not get a y bonuse after having placed a 10 bet we bit annoyed
Robert Pope
05 June 2023
Comment from uk.trustpilot.com
Just a small thing. For some reason it is sometimes difficult to log in. Full bar so no problem with the internet my end
Robert Douglas
05 June 2023
Comment from uk.trustpilot.com
Any issues DO NOT contact gambling commission they are totally useless...ibas youve got a chance (remember gambling firms fund ibas) what the gambling industry needs is an ombusman with no connection to the industry so they can decide if things are fair or not otherwise punters will continue to be treated with no rights whatsoever
Nadeem Rana
04 June 2023
Comment from uk.trustpilot.com
Comparatively the app seems to be old tech.Market offered are mody and always much less than other main street bookmakers.The accessibility of most interesting things like open bets should be on the bar and in punters face, not hidden about 3 steps in the manue Cash out option should be with each live bet and not somewhere else on the manue.Bet settlement process is lot slower than other betting sites.I suppose you already know these shortcomings because these probably are fairly obvious to regular punters.Betfred being an international business should be leading the charge and not out of date with app performance.
Mrs Gillian Radford
03 June 2023
Comment from uk.trustpilot.com
your pages are too hard to follow eg racing form on 2 seperate pages really
Michael Hartley
03 June 2023
Comment from uk.trustpilot.com
Once again I took the advice and spoke to customers service someone called Connor who said he cannot help me.Better have still got my money and still won't refund me. I thought that Betfred had a good reputation as a betting company but I am afraid this is not the case.Michael Hartley
Charlie
03 June 2023
Comment from uk.trustpilot.com
Shocking im sick of hearing were regulated etc. Clearly not. I will be sending all my deposit history and transaction history to the gambling commision. Im sorry but you are clearly corrupt 3 deposits today not a single bonus on slots not a single completed solitair game?? And you say your regulated when you take hundreds every single month with no bonus on slots or even a deposit match win??? Absolute rubbish. You will never win on this site! Unfair gameplay at its best!
Natalie davies
03 June 2023
Comment from uk.trustpilot.com
I can see you flagged my last review? Asking for more info! No chance. What I wrote was the truth. Youre shocking. 250 spins only on 20p spins cause I dont play big stakes and not one single scatter on big bass christmas or fishing frenzy. Why do you still have to christmas games on anyway?? Thats because youre still making loads of money on it. The Santa never comes out. When he does its the smallest catches ever and if he gets to a x2 he never ever ever comes out. Shocking and robbery. Totally takes the fun out of playing. I totally get you cant win all the time but you surely cant take all the time and give nothing in return? Ive screen recorded my play and its being sent to gambling commissions and I mean it this time. Youre a vile trampy site of pure greed. Sort it out!!
Oliwia Laskawiec
02 June 2023
Comment from uk.trustpilot.com
Poor amount of bet options. Unfriendly customer service. I spent GBP20000 with them in a month and they offered me a 20 pounds free bonus. Joke company!
John
02 June 2023
Comment from uk.trustpilot.com
Excluded myself for a year. Betfred thought it was 5 years, yet they kept my deposit. Will not return it, as per their T&A, I supposedly broke. Lucky for me I recorded the phone calls and have and the email records. Easy win at High Court. Too bad a 50 deposit will cost them thousands,,,
Tony
01 June 2023
Comment from uk.trustpilot.com
Iam beginning to get frustrated with your slots as they are not consistent enough ?
Robert Douglas
01 June 2023
Comment from uk.trustpilot.com
ADMIT IT FRED THAT YOU DONT WANT WINNING PUNTERS LIKE MYSELF,so you lot are using the affordabillity check to get rid of punters like me,can someone respond as to how your company deal with pensioners in your shops to see if they can afford to gamble or feed themselfs do you ask them if they can afford to gamble where as myself semi retired with a descent amount in the bank you blatantly hide behind an affordabillity check (that ive shown savings account) Does this apply to every other shop punter you have in my area(RIPLEY derbyshire) or only me and a few friends of mine? ...level playing field me A#S#
Mr stephen curnow
31 May 2023
Comment from uk.trustpilot.com
Been with Betfred for a fair few years. No bother really as generally i only use it for putting my irish lotto on. A few horse bets and a half hour on the bingo....however...this last 3 or 4 months have been a nightmare trying to open the app.The app is saying trying to find location. I have checked my phone settings and the box is ticked for allowing location. I have been sat here now for 40 mins...still not into the app.When i finally get in, i am gunna delete it and go with betfair or other app.Anyone have the same problem ?
Conrad
30 May 2023
Comment from uk.trustpilot.com
Good website to use, well layed out, everything easy to find.Thanks for my Birthday Gift also.
Customer
29 May 2023
Comment from uk.trustpilot.com
Bet £200 on Grand NationalWon £50 and stake backSill waiting for payout nearly 3 months laterWish I had seen 3star rating before I betNEVER AGAIN!!!!!Expression of disinterest received from a person named Ben at Betfred30/05/2023 STILL NO CASH OUT
Alexia Kola
29 May 2023
Comment from uk.trustpilot.com
Shocking company!! You are lucky to get a bonus and when you do is an absolutely joke !! Is no point reporting this people anywhere and the best thing to do is to close the account, that way this company can lose , lose the same way they take our money!! My advice to everyone is to close their accounts and leave this company dry .
Lyons82
28 May 2023
Comment from uk.trustpilot.com
Layout isn't so good on football bets like for instance not option to view both trams to score. I have to click on each match to go in options to press yes or no
JR
28 May 2023
Comment from uk.trustpilot.com
It's funnand addictive but sometimes it feels like it purposely looses to take your money.
WILLIAM IRONSIDE
26 June 2023
Comment from uk.trustpilot.com
Very easy to find prices on APP especially on football where all leagues are easily found - Paddy Power is a nightmare to find football odds. It would be good if odds were offered for a win when a team goes up two clear goals.
Very easy to find prices on APP especially on football where all leagues are easily found – Paddy Power is a nightmare to find football odds. It would be good if odds were offered for a win when a team goes up two clear goals.