Betfred PLAYER REVIEWS(3382)
Cladia roberts
12 April 2023
Comment from uk.trustpilot.com
100 quid on pots of gold not a single bonus i know its gambling but have never experienced anthing like that with other bookies. No fun at all
Kevin Williamson
12 April 2023
Comment from uk.trustpilot.com
I believe that the customer service is of impeccable character!It is noticeably well above average, the frequent Texts in addition with emails received keeps us updated as customers so Big Thanks From Me
Alistair jamali
11 April 2023
Comment from uk.trustpilot.com
I have recently joined Betfred and i can honestly say that i am very happy so far. A good selection of games and I've had no issues with withdrawals.
Andy Copeland
11 April 2023
Comment from uk.trustpilot.com
Very good app , but the deals offered by bet 365 are far better. When your team gos 2 up its a win on football and best price guaranteed on horse racing. Also there price boost are better. Keep trying and watch what theg do.
Kelly Louise
11 April 2023
Comment from uk.trustpilot.com
So many bad reviews about Betfred, and here comes another one! Closed my account couldn't tell me why or the reason for this, just that the safe gambling team have decided to close my account, for what reason? Had no email even though they have said I would get an email? Been 2 weeks no email, when I try asking live chat to why my account has closed they can't give a reason and close the chat. They've lost a good customer and looks like they'll continue to lose customers as they keep expecting customers to deposit and play and than block there accounts after. I hope something is Done about Betfred, bet365 and betfair as all these company's are the same and they all need to be closed, the gambling commission aren't doing there job as there letting these bettong company's Rob customers.
John
11 April 2023
Comment from uk.trustpilot.com
Web site is difficult to negotiate. Streaming exactly on the time of the race is not a comfortable experience
PHIL PEARSON
11 April 2023
Comment from uk.trustpilot.com
This is a poor company. Customer care doesn't respond. I withdrew $3000 from my investment wallet at Planoff..Investment..Company and deposited it here so that I could play some games but the money did not reflect in my account.I have reached customer care in the last 24 hours but nobody is giving a suitable reason why my money is yet to be reflected.
Tom Hobbs
11 April 2023
Comment from uk.trustpilot.com
Absolutely terrible not a sore loser but playing coconut lucky tap 39 taps and nothing that's not random that's almost cheating very bad experience
Chris
11 April 2023
Comment from uk.trustpilot.com
Rude, dismissive customer service who werent willing to help when I misunderstood a very poorly worded & defined welcome offer.At almost every casino Ive used customer support have been all too happy to help and override promos not working or If there is a misunderstanding, finding a solution BetFred have extremely condescending staff, who are rude, dismissive and not even willing to helpSurely the point of a welcome offer is to provide a great first impression. Very poor and not recommended
Kc
10 April 2023
Comment from uk.trustpilot.com
Never had a win bigger then a 10 this is at all times think most IV withdrawal is 20 after putting that in paddy power is a lot better I put loads into Betfred waiting for the 200 spins and resived 58 wow
Dave Hodgkins
09 April 2023
Comment from uk.trustpilot.com
Allow self excluded players to sign up, explains their multiple fines. Customer service team are arragont and useless.
Ruth
09 April 2023
Comment from uk.trustpilot.com
I dont want if the bonus finish you need start again always and log in back on. Is hard to put it back on the original playing that you have. Always not continue in your game.
Mark
09 April 2023
Comment from uk.trustpilot.com
Awful sore amd the customer service is the worst out there avoid at all costs BeT 365 far far better and they look after you and give you bonuses
Mark
08 April 2023
Comment from uk.trustpilot.com
Awful company and staff and managers dont care about you and they never give you any free bets even if you have staked thousands of pounds all they do is end your chat their end. AVOID AT ALL COSTS go to net 365 every week they give you free bets and lots of them if you are a good customer win or lose
James
08 April 2023
Comment from uk.trustpilot.com
Spoke to a customer service representative (Nathan H) who was extremely rude, and had no idea what he was talking about, he told that if I want to win I need to stake more money and deposit much more frequently. These betting companies are becoming outrageous and outright insane, when will these companies be looked into?
Chris
07 April 2023
Comment from uk.trustpilot.com
easy to use, quick and seems a lot fairer as profit n loss go than ,any sites
Leigh-Ann Grace Homan
07 April 2023
Comment from uk.trustpilot.com
Its just getting worse and worse and worse! Around a week now I havent had a bonus and 3 times I was kicked out of Horus megaways tonight! What a joke! No bonuses at all!!!!
Debbie Scarhill
06 April 2023
Comment from uk.trustpilot.com
Won on the Irish last still no winning gone in was on hold for 60 mins give up in end joke
Kevan
06 April 2023
Comment from uk.trustpilot.com
Slot games are full of dead spins, and if you are lucky yo get a connection on a spin its minimum payout. Over 4000 spins at 20p and 1 bonus, which gave me 8 dead spins and a total win of 32p. Gates of Olympus drops a scatter on nearly every spin so if you do get a connection it cant multiply. Zeus is just there to fill the space as he never seems to move. Betfred will blame the number generator ( yes ive heard it all before). Lets get these sites from Gibraltar shut down by not depositing on them.I have put a complaint in to Gambling Commission.
Erica
06 April 2023
Comment from uk.trustpilot.com
I think betfred is the best online gaming service there is with great customer service keep up the good work
Mark
05 April 2023
Comment from uk.trustpilot.com
Bloody awful site cash outs are terrible and its saying watch live and when I placed a 70 pounds bet couldnt watch it called in and said oh its because your balance is zero you have to have. Apenny in your account never heard such rubbish opened a complaint and have to wait 3 days for a manager call back that shows how many people are having complaints AVOID AT ALL COSTS go to bet 365 far better and none of this crap like Betfred
Katarzyna Wojnar
05 April 2023
Comment from uk.trustpilot.com
I spend a lot .. not giving fan for playing ....you not can win on this side..
Chris
04 April 2023
Comment from uk.trustpilot.com
Main gripe is the bonus bet when signing up is not only very ambiguous, but also have so many rings to jump through once you make your deposit to even qualify for the niche conditions to qualify for it just immediately put me off. I know a lot of bookies have gone down this road in the last couple of years and maybe people are used to it, but for me its just dodgy and just kind of reinforces the fact that these people really are soul suckers.
Emilio Schezzini
03 April 2023
Comment from uk.trustpilot.com
Everything runs smoothly but I only see a bit slow the withdraw to the bank. Thank you
Kevin
02 April 2023
Comment from uk.trustpilot.com
Site good and easy to use .Dislike : the fact that guarantees odds on lucky 15 bets are not guaranteed will drive people to other sites that guarantee best odds
Diane
02 April 2023
Comment from uk.trustpilot.com
If the was a zero star ?? that would be it. So I opened an account with betfred only last night. I depoist 500 in total and was luck to have won and got it up to 2300. So I withdrew 2000 and left the 300 in to have a play with. When I woke this morning couldnt get into account as was saying there was an error. So rang there number so and was told point blank the account was closed and the funds that I had withdrew had been cancelled. I asked why and no reason was giving. Will be taking this matter further because is it a total disgrace.
Chris garland
02 April 2023
Comment from uk.trustpilot.com
I opened a account with you for Cheltenham on the first day I got my bets on then after that could no get on to my account then guess what when it was over with got on my account I have sent email after email not very good at all
Leigh-Ann Grace Homan
01 April 2023
Comment from uk.trustpilot.com
Absolute joke no fun whatsoever constant boring bonuses nothing exciting for example 50p spin sweet bonanza 3.28p win ? just plain boring site needs to be a bit more exciting if it wants to keep its players yawn ?Played again 1st of April but must be the day of jokes! 3 deposits = 0 bonuses from all 3 deposits ? haha!
Art Gresignac
01 April 2023
Comment from uk.trustpilot.com
Horrendous live chat support from Eisha B needs help to be bothered to help. I have since sent an email of complaint regarding a bet settlement. Not heard anything back in 72 hours, and it says they will contact you in 24 hours. Will take your money but not help if you have questions. I went to log in this morning it asked me to change my password, I did this, and it won't accept the new one or the temporary one they provided. JOKE go elsewhere
Matthew
31 March 2023
Comment from uk.trustpilot.com
Why or how do I view all my bets that I have placed on any particular day ? Also , your app is very slow .
Natalie davies
31 March 2023
Comment from uk.trustpilot.com
Not been a member for that long but Im not keen on your site. The bonuses on games are non existent. If youre lucky enough to get a bonus theres no wins atal. Ive noticed its been top up after top up. No build whatsoever, Ive already closed a couple of accounts down for the exact same reason. So goodbye betfred. Your fishing frenzy games are a joke mate!!
Angie
30 March 2023
Comment from uk.trustpilot.com
Scam after 30 deposits I never win anything clear manipulation on games , giblartar licence are criminals , same British, stay away from scam!
Sean
30 March 2023
Comment from uk.trustpilot.com
The app uses face recognition to log in which makes it faster. I enjoyed the promotions on offer, especially the first goalscorer odds. However, it would be better if the score was shown for football matches in-play on the open bet tab. Also, football coupons are not as easy to navigate as other betting sites. Overall 4/5.
Luke Rozier
30 March 2023
Comment from uk.trustpilot.com
This company are happy to take money from anyone's bank account without any verification and think nothing of openly allowing fraudulent transactions.
Ian
29 March 2023
Comment from uk.trustpilot.com
I didn't use my free bets in time. I asked for one day extension It was not granted. You have no leeway. You are not bothered.
Robert Douglas
29 March 2023
Comment from uk.trustpilot.com
FROM 2010 TILL 2022 If i went into a local betfred the staff looked at me as if i brought a shotgun in to rob the place,RIPLEY in derbyshire i won a few grand in there on William Haggas info hitting the crossbar on several occasions,Eastwood in nottinghamshire i had an antepost trixie at cheltenham in january 2014....Vautour in supreme,Faugheen in neptune and briar hill in ballymore.first 2 won easy briar hill fell at 2/1 fav...returned 7k was told i couldnt have a bet in there again...what if briar hill had won??? 70k....betfred account once online i had a 100 cross and double bet Sir des champ (won) Salut flo (won) cheltenham 2012 return 5400 next bet offered 10 ??? so you all know these firms have treated winning punters like crooks for years
Robert
28 March 2023
Comment from uk.trustpilot.com
I like the mystery free spins promo its no bad sometimes I just wish it was a bit better
Bethany
28 March 2023
Comment from uk.trustpilot.com
I enjoy a play and do get wins however the messages and bonus spins and thinks I don't find are very clear where you have what and where they ate
Jonothan
28 March 2023
Comment from uk.trustpilot.com
There are several reasons why my experience has been good. Mainly the ease of information regarding my spending plus, also, the general structure of the site. I have yet to find how to log out immediately though.
Zcars
28 March 2023
Comment from uk.trustpilot.com
Customers service so uncaring. What sort of people are these. CUSTOMER SERVICE means what exactly?.. Not giving a flying fish about customers obviously because they don't care. AVOID THIS COMPANY AT ALL COSTS. THEY TALK DOWN TO YOU.LIKE YOUR BORING THEM OR SOMETHING. CUSTOMERS PAY YOUR WAGES
Angus Mcleod
27 March 2023
Comment from uk.trustpilot.com
Opted into two promotions which were advertised to me, placed the bets and never received the free bets which the promotion offered. Went to the livechat to inquire, the support staff named Adam B was condescending to me and put all the blame on me without an offer to rectify the situation. Hire people who have customer service experience, not people who speak to customers in a condescending way like Adam B.
Kevin
27 March 2023
Comment from uk.trustpilot.com
Always prompt with pay outs, good website with a wide variety of games sport and information.
Charlie
26 March 2023
Comment from uk.trustpilot.com
Spent over 500 on this site. 1 bonus on the slots thats it shocking. Played these lucky tap games they are ridiculous 20 turns at 90p and receive 45p and 90p back. In 20 turns. The betting is very confusing so i didnt put a bet and used alternative easier site for that. 0 stars for the lack of bonus and the fact your money does not last on this site! I should of read all the reviews first because they are not wrong in how bad of a site this is.
Jod
25 March 2023
Comment from uk.trustpilot.com
Great site plenty on game choice and very easy to navigate. Customer service are great and answer straight away
Rob
25 March 2023
Comment from uk.trustpilot.com
Loyalty and customer service is terrible.I had an account for a while and use it regular - one week Im told I didnt opt into the promotion and so I dont get the spins when I 100% did opt in.I then asked for my account to be reviewed as I am never offered any promotional things and Im told Im not due anything even tho I used the account a lot and for a long time.Wont be depositing anymore unless they sort this out and advise you not to bother as well.Other sites are far better value for money
Cee
25 March 2023
Comment from uk.trustpilot.com
As an Irish resident, you can download their app and deposit funds from an Irish account, even verify your ID as an Irish citizen but when you win and try to withdraw they will tell you that you cannot withdraw funds to an Irish card. Despite taking money from one. No where does it mention this. Company is a fraud.
Chris
25 March 2023
Comment from uk.trustpilot.com
Gambled in shop with Betfred for over a decade, have made 2 complaints about my experience in that duration, once for being sworn and shouted at (No banter involved) and a 2nd time last week after a catalogue of failures involving bet settlement on their part. After the 1st incident they offered me a free bet of a tenner, which I never accepted nor asked for, this time I received an email where they managed to open with spelling my surname incorrectly (Despite it being clearly visible on my email address). Anyway, a week later and I've heard nothing more, as a former "Explicit Standards Manager" in this field I can safely say Betfred, from my experience are comfortably the worst of any high street bookmakers available. The in shop experience is appalling, as a long standing customer I can say with absolute conviction I shall not be returning.
Ryan Mcintyre
24 March 2023
Comment from uk.trustpilot.com
I was allowed to use Betfred even though I was registered with gamstop, I was allowed to bet as i please , and not even asked for any documents and my account was never verified....I have been pointed in the right direction by the right people to take further action against Betfred ....
Robert
24 March 2023
Comment from uk.trustpilot.com
I didnt understand when joining how to get 3 10 free sport bets when depositing my first 10 by card, like advert for Cheltenham I saw, and didnt get it resolved to my satisfaction. Robert Aitken
D
12 April 2023
Comment from uk.trustpilot.com
Terrible slot games been playing for years and on this and just gave up always wins on small pound bets but nothing over 200 plus what u spend to put in it so today was my last go I said to my self so I loaded up 700 and started spinning at 10 pound not one feature came through it slowed down like the feature was gonna come through and landed sort every time on the leaprcorn click collect and any time u win the diamonds it always gives you mini out the whole time I have ever played it way better online casinos at least pays to keep some one playing took the hole lot not one big win or feature minimum win for 700 at 10 pound spins every month for 5 months was 50 pound pure shocking so closed account today and deleted it there pree programmed game is to just take take take
Terrible slot games been playing for years and on this and just gave up always wins on small pound bets but nothing over 200 plus what u spend to put in it so today was my last go I said to my self so I loaded up 700 and started spinning at 10 pound not one feature came through it slowed down like the feature was gonna come through and landed sort every time on the leaprcorn click collect and any time u win the diamonds it always gives you mini out the whole time I have ever played it way better online casinos at least pays to keep some one playing took the hole lot not one big win or feature minimum win for 700 at 10 pound spins every month for 5 months was 50 pound pure shocking so closed account today and deleted it there pree programmed game is to just take take take