Betfred PLAYER REVIEWS(3304)
Stella
12 September 2024
Comment from uk.trustpilot.com
I did not realise when I opened my account last month I was entitled to free bets.. I think this should be made clear and given automatically. I still do not know how to claim them.
George Hudson
12 September 2024
Comment from uk.trustpilot.com
Frustrating to say the least. Rude customer service, tried to ask a simple question on three occasions and was dealt with for sass for not accepting what was clearly a scripted answer rather than simply answering it finding out the answer for me.
Charlie
12 September 2024
Comment from uk.trustpilot.com
They could be clearer with messages, I have to look through emails when awaiting free spins and wish they would send a message on the app and make it clearer when you have received them
Robbie Wallace
12 September 2024
Comment from uk.trustpilot.com
I joined to play the live casino. Never had any problems with having winnings paid. It's a well known brand on the high street and that was my reason for using the online version
Chris
12 September 2024
Comment from uk.trustpilot.com
Awful. They wouldn’t honour their joining offer (even after confirming to me via email how much more money I had to stake to receive it) and then refused to respond to my formal complaints, despite several chasers.
Adi
12 September 2024
Comment from uk.trustpilot.com
Instant withdrawals are real and perfectly processed instantly, however, if they can work to improve the odds then they can become better and compete with the best bookmakers in the industry
Terence Matthews
11 September 2024
Comment from uk.trustpilot.com
Whilst a new " Senior Citizen" to BF, initially am finding a few segments of your layout unfamiliar to previous websites.If I may make individual comparisons please.??Am having reached nigh on 80 yrs of age,, many of which have accommodated my love, desire, & success specific to Horse Racing.Whilst most online sources offer many options of choice, I only prefer focusing purely onlineonly focusing betting, just on placing bets specific being horses.Betfred a new venture to me, being now focused with the likes of JC, SkyB etc, even B 365, am fully conversant with all.But now seeking a change, hence me being most interested in BF website, but then have few questions.Did mention my age earlier, whereupon it, has times pass one, by coupled with not being IT literate, to most systems on offer, ( + " the old grey matter ) is not has responsive has previous years.Examplesa) your offers open to choice onlinehow does one familiarise with free bets on offer etc,etcEven now after few weeks, I still struggle with the guidance one receives in learning, how does one resolve how to utilise the offers, & add to bets placed.??a) Also observe your bets placed, to view be it a visual checklist on bets placed, +or - results on bets placed,view JC website focusing on "profit or loss"c) on bets placed,You may well say that your limited to space available, fully understand that, but then if one dot ask, one never knows?c) Apologies if i've lost you in translation, am new guy on the bloc, so no doubt am on this learning curve, BUT, AM A PATIENT CHAP, maybe a quick learner years gone by, BUT I like what I see, am currently am sticking with your team, as I just feel most of what you offer may well be better quality than most, worthwhile tooBest WishesTerryTelmags
Allan
11 September 2024
Comment from uk.trustpilot.com
I signed up as your site offered new customer bonus upon registration and I did not receive any of the £20 sports bonus or £30 casino bonus. This was on the 30/08/2024. I also did as your requirements were set for place a bet of £10 on horse racing and I still haven’t received any bonus from yourself. This is false advertisement on your behalf. Very disappointing service
William
11 September 2024
Comment from uk.trustpilot.com
Very enjoyable site good range did find some slot games go a while with nothing I had played over 100 pounds and had a few wins mostly under a pound win when playing a pound a spin that was only thing a found the game went on a while just watching the balance drop very fast and some glitching when spinning for a bonus game win the game would crash and would have to login again
Mr Garry Cogan
11 September 2024
Comment from uk.trustpilot.com
I am pleased with my gaming experience so far anyway, as I haven’t been playing long.
Ashley
11 September 2024
Comment from uk.trustpilot.com
You take money then ask for identification.That's plain stupid and stealing to me if the person has no photo id
David Russell.
11 September 2024
Comment from uk.trustpilot.com
Excellent app to bet on. Easy quick withdrawals. Betfred are the tops, and my grandson calls me Bigpops.!
Mohammed Uddin
11 September 2024
Comment from uk.trustpilot.com
Great customer service, when are you guys gonna have on-play betting
Daniel
11 September 2024
Comment from uk.trustpilot.com
I love betfred quick and easy to use app plenty off promotions and the customer service is excellent
Vasile Paun
11 September 2024
Comment from uk.trustpilot.com
In the last 24 hours I’ve probably deposited over £150 and when I get a bonus on games it pays me nothing most times or 2,3£ and on other websites it will pay way more
Michael
11 September 2024
Comment from uk.trustpilot.com
If u can place bets without passports n driving licences or birth certificates u should get the bonuses what you sign up for.
Dorin Turcanu
11 September 2024
Comment from uk.trustpilot.com
Poor app,not working properly, loads of bugs, poor bonuses , poor odds comparing to other betting platforms. Same rubish as Ladbrokes no wonder their apps look similar.
Rockape
11 September 2024
Comment from uk.trustpilot.com
I've found this site to be the best one to navigate. Also when I withdraw very quick payout
Miss Gemini
11 September 2024
Comment from uk.trustpilot.com
Absolutely awful site. Steer clear. Happy for me to spend over £500 which was lost and then closed my account. Upon asking for a reason, they stated they did not have to give me a reason, disgusting !!
Marshall
11 September 2024
Comment from uk.trustpilot.com
Easiest out of all sites To navigate, good design and all in all good gameplay
Consumer
11 September 2024
Comment from uk.trustpilot.com
SCAMDrop dead Fred. They take your deposit, but you don’t get the free bets as advertised. Customer care is nonexistent. They just take your money and run. There are many other bookies. DO NOT USE BETFRED.
Steven Mchale
10 September 2024
Comment from uk.trustpilot.com
I think betfred is the best by far always giving the best odds on horseracing and football the likes of skybet and William hill are terrible betfred think highly of their customers and it's a brilliant betting site keep up the good work betfred
Ali
10 September 2024
Comment from uk.trustpilot.com
I signed up and opted in to receive up to 200 free spins, I was supposed to get 50 free 20p free spins but have not received them yet
Lilian Penman
09 September 2024
Comment from uk.trustpilot.com
Let me sign up no problem, let me deposit no problem, let me lose money no problem, give me my welcome bonuses, PROBLEM. Need 22 documents, bra size, selfies. Funnily enough didn't need 1 document to deposit and lose. total SCAM
M. H.
09 September 2024
Comment from uk.trustpilot.com
Made complaint with IBAS ref95118. This bookmaker advises 6 seconds as a grace period on their virtual races at SOUTHFORK PARK.In the past, ALL WINNING BETS were knocked back as LATE after 4 seconds with stake refunded.I bet £100 and the bet was 6 seconds AFTER THE START TIME, the bet actually lost but they did not refund the money, they said it stands, your selection lost.So, when you win, it’s money back.When your selections do not win, they honour the bet.What dirty scum bags.PLEASE ANSWER TO THE EMAILS SENT, IF YOU REALLY ARE CONCERNED !!! Thank you.
Mr Griffiths
08 September 2024
Comment from uk.trustpilot.com
I did a lucky 15 at haydock yesterday 7th September at a lpool branch because it stated that it was paying 4 places on all of those races.i had 3 placed horses two were 4th place and one was second place I should have received £64. and was only paid £12.because they decided after I did the bet to make one of the races to pay on 3 places only because a horse was withdrawn.the only reason I placed the bet at the time was they displayed paying 4 places.misleading to say the least.do not bet at Betfred they take your money then change the rules afterwards.
Kartel Clothing Art
08 September 2024
Comment from uk.trustpilot.com
GamStop is your friend against these casinos, the process is very simple and once you did it you can consider that you have won the jackpot !
Tim Haines
08 September 2024
Comment from uk.trustpilot.com
I opened an account with a £10 deposit. Then I can't log into it "Your account has been locked due to 3 incorrect password attempts." (No chance I did this!) "You can reset your password and recover your account by clicking here" So then try to recover account - "Enter your account email address and we'll send instructions on how to retrieve your details." BUT NO EMAIL EVER ARRIVES!!!! So went to Facebook and sent a message there - "Thank you for your message. We will answer your request as soon as possible" SIX DAYS LATER NO RESPONSE!IN SHORT - THEY'VE TAKEN MY MONEY, LOCKED ME OUT OF MY ACCOUNT FOR NO REASON AND WON'T COMMUNICATE!
dean
07 September 2024
Comment from uk.trustpilot.com
Went to eyes monsell and shakerdale rd betfred slots are absolutely terrible 300 pound in one hour awfully avoid with your life. The staff will laugh at you while playing the slots. Avoid avoid
Callum
07 September 2024
Comment from uk.trustpilot.com
Was enjoying the app at first, but realised they lie about rtp on there slots, they claim it’s 96% or higher on most of them, but went through about 250 spins without any rtp landers and got rinsed, don’t trust these gambling companies, all fraudulent 😒😒
Charlotte
06 September 2024
Comment from uk.trustpilot.com
Absolute con! Was on a betting win streak and after many of withdrawals randomly account closed down!!!! Such fraudsters, if you’re losing account stays open, if winning account is closed!
Adrian
05 September 2024
Comment from uk.trustpilot.com
I have been with Betfred for over 10 years now, used to shocking delays when it comes to withdrawals, inconsistent time frames based on various deposit methods and I believe also if you are winning!! But today takes the biscuit, earlier today I deposited via Instant bank transfer via True Layer, regularly do this with other casinos, Paddy Power, Coral, Ladrokes, Foxy etc. Withdrawals are instant which is why I deposit using this method, this morning I played won £25 withdrew and in my bank instantly like the sites mentioned above, Just now played again won £10. Withdrew and nothing in the bank, spoke to support and told by Reace it will take up to 48 HOURS to PROCESS ???? How is that INSTANT??? if you are offering True Layer INSTANT BANK PAYMENTS to take my money, Please honour what all the others mentioned do and payout INSTANTLY, or don't offer the service!!! What is more of a joke is that you did this earlier today and now it's upto 48 hours !!!! What a farce. I'll be playing elsewhere from now on. Everyone be warned !!!!
Ugur Ulas KAHRAMAN
05 September 2024
Comment from uk.trustpilot.com
Betfred let me win when I was a new customer, then it doesn't give anything!Not only today, but also for a long time!For example today, I depositted 50 GBP.Bet=20 pence1 time Free Games and Betfred gave me totally (!!!) 43 pence!!! Breaking Bad, Fishin Frenzy!Big Bass like them!Also, it says that when we bet 10 GBP a day, it gives up to 50, 100 Free Games. When I was a new member, I saw more than 20 Games. And then, now, max 10 Free Games!!! And it gives max 50, 50 pence!!!I wrote many time to the Customer Service about this issue, especially some games, every time the same answer! Nothing!Money and time are going into space!I won't visit to Betfred for a long time!
MRJOHNSONUK
05 September 2024
Comment from uk.trustpilot.com
Keep away from this site it's full of cockroaches . Not once I have one . Someone get the lawsuits on these scumbags.
M. H.
03 September 2024
Comment from uk.trustpilot.com
Criminal double standards with regard to SOUTHFORK PARK “fiddled” VIRTUAL RACES in their shops.A bet placed 3 to 4 seconds after the off time is a late bet. If the selection wins - ITS 100% A LATE BET and they give the money back, THANKS !A bet placed up to 6 seconds (a new one, told today !) after the off time then no money back ESPECIALLY IF THE SELECTIONS LOSE !I’m CONFUSED !!!???If you win - it’s money returned for being late and if you lose - the bet stands.So, you won’t payout for a win and you won’t refund if it loses.Customer service gave conflicting answer. Yes, it’s late you can get a refund. No it’s not late, you lose.WHAT A SCUMMY LOW WAY TO CONDUCT YOURSELF. OBVIOUSLY EXPLAINS WHY YOU HAVE THE BILLIONS OF PROFITS - OBTAINED BY CHEATING AND STEALING.
Zak
31 August 2024
Comment from uk.trustpilot.com
Absolute joke!!! I’ve made 5 deposits and spent hours playing and done well over 1000 spins and not 1 scatter, terrible rtp im honestly shocked at how ridiculous this is, I’ve played on many betting sites and the closest I’ve experienced to this bad of a betting wesbite is the scam betting websites, I understand that betting isn’t always on your side however I’ve never experienced this on any other betting website and the customer service is appalling , after leaving a bad review to the customer service they said they are closing my account.I’m genuinely lost for words
Daniel
31 August 2024
Comment from uk.trustpilot.com
Stay away !!The worst site Offer a fraction of bets compared to other sites . Customer service is diabolical Waste of time and money Withdrawal time is different every time There’s no structure
bleddyn pullen
29 August 2024
Comment from uk.trustpilot.com
Read their terms and conditions very carefully, signed up for the £50 after a £10 bet but because I signed up to a casino promotion that was void. I received an in game message saying I qualified for 200 free spins for spending £10 on slots waited over the 48 hours and i didn't get them. I deposited another £10 to play poker but that didn't count toward a poker deposit. I managed to craw some funds back from poker and free daily spins (after meeting their requirements). Over £50 dumped into slots and the returns are basically non existent, you'll be very lucky to win anything on a slots mini game so I suggest cashing out after your first big win (the one to reel you in). Customer service is 20 - 30 minutes talking with an AI asking if you're still there. I won't be depositing any more money with this company!
Helen Goode
29 August 2024
Comment from uk.trustpilot.com
Would give 0 stars. Used husbands card for a deposit. Next thing they close the account and refuse to refund it due to fraud. I’ve been calm throughout even though customer service is rude. And refuse to give winnings or deposits back. Effectively scum and stealing money. Currently pursuing other gambling commission routes as they are useless at comms they don’t care. Can’t just steal money and spout terms and lie to me. They will be getting fined for what they have done if I don’t hear back soon very simple.Worst I’ve ever come across.
Gavin Moss
28 August 2024
Comment from uk.trustpilot.com
Football bets are worst site ever no boost over ever had no accumulator insurance and cash outs a joke who hell does best with them ladbrokes opposite
thatboy “Thatboyoli” oli
28 August 2024
Comment from uk.trustpilot.com
They closed my account not allowing me to access my free bet balance I have now had to take it up with the bank. Additionally the customer service was rude and unprofessional Avoid Betfred.
Steve
28 August 2024
Comment from uk.trustpilot.com
Honestly in my opinion Betfred is one of the better sites you can choose.Get verified set a sensible limit and have some fun.Good customer services and by far the best live casino offerings in my opinion.I know people get upset when then loose but if your lucky enough to win they always pay out , if its a big win then theres a slight delay but you'll get your winnings .Ive played a few sites but always come back to them. The only negative is their live chat is a bit slow sometimes. But telephone support is reasonable & there a friendly lot who will try their best to help .
Mark Walton
28 August 2024
Comment from uk.trustpilot.com
Absolutely shocking casino 9 hours of spinning on bonanza megaways over 8 deposits on small stakes and not a single bonus on the game please avoid at all costs they are crooks. Rtp is terrible all you ever get is GO rolling in on the reels and when you see an L it hardly ever gives you another win to cascade the D down and even when it does it never ever comes.AVOID
mike A
27 August 2024
Comment from uk.trustpilot.com
Be sure to read their T&C on promotional bets VERY carefully. They have a million loopholes to avoid honouring them. Also don;t expect any help from their confrontational customer service people who would be too poorly trained to work at McDonalds. Can't wait for the cut and pasted faux apology sugesting i email them. Let's see if they read this far enough to NOT do that.
Christopher
27 August 2024
Comment from uk.trustpilot.com
Good site, quick withdrawals, great selection of games and betting options
kennedy beddowes
26 August 2024
Comment from uk.trustpilot.com
They offer a promotion then when it's their turn to honour after I had deposited money put many bets on. Send you an email asking for age verification and 3 months of bank statements and picture of passport. These are all highly sensitive personal information yet wasn't required when you deposit and place bets. Closed account immediately will never use them again. Bet365 are way better and trust their customers. They need to make that information clearer rather than in small t&Cs small print. The promotion should say 50 quid in free bets only after we have seen your bank account and passport and then see how many people sign up.
Ivor Dowell
26 August 2024
Comment from uk.trustpilot.com
Some good offers but generally prices are shorter than Bet365 and best odds guarantees are restricted.
Darrell Carey
25 August 2024
Comment from uk.trustpilot.com
Absolute joke of a site they don’t know what there doing…one person tells you one thing while a different team are saying another
Shaun weir
25 August 2024
Comment from uk.trustpilot.com
Not too impressed with this site recently atall i think its time for me to take a break from the slots constantly taking my money!
brian
12 September 2024
Comment from uk.trustpilot.com
Very good selection of games.. only been with them a few weeks and had a withdrawal which was very quick.. can't complain
Very good selection of games.. only been with them a few weeks and had a withdrawal which was very quick.. can’t complain