BetNeptune Review

Our deliveries were on time and very efficient. We had a problem with one item and that was dealt with immediately

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I can’t say enough about Tracey from Neptune! She truly went above and beyond to ensure our delivery arrived on time, and her level of dedication was evident every step of the way. From the moment we spoke, it was clear that Tracey was not only knowledgeable about the delivery process, but also deeply committed to providing excellent customer service. She took the time to answer all of our questions, kept us updated, and made sure everything went smoothly. When the furniture arrived, it exceeded our expectations—it’s absolutely beautiful! We couldn’t be happier with both the product and the service. Thank you, Tracey, for making this experience so seamless and enjoyable!Molly and Andy

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High quality beautiful furniture -would love to buy everything. So far two rugs which are lovely. Very helpful and efficient staff.

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First visit to Neptune Hailsham – what a lovely place. Was welcomed and served by Lucy who was very welcoming and professional and left me to browse at my leisure with no pressure, but available to chat and answer questions if I needed anything. An asset to your team. Will be back and recommend to my friends and family.

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Went to a fabulous cookery demonstration this morning by Becky Wilkinson. The whole morning was wonderful- from the genuinely warm welcome from all the Chesham Neptune store staff (as always in this branch) to the delicious food prepared by Becky and shared with us all. Another Neptune triumph. Thank you Chesham Neptune!

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From the moment entering the store the stores ambiance felt like home. A warm glow of comfort love and care. That is what home is to me. I was immediately greeted by the smiles of Luisa and Bobby. Who represented the company with delight and with respect and great customer care. No pushiness here. The greeting was sincere and comfortable. I loved these young women’s care. A great representative of your company. They must be rewarded for their sincerity and a job well done.

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Very helpful staff and great products.designs really helped, Jill sorted out a few issues here and there and solved them with no issue.Very happy with our kitchen diner and designs for bedrooms (Kyra and Sarah) Jill and all Neptune staff including the delivery men have been super helpful and nothing has been too much trouble. I recommend Neptune based on their service overall

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We had a minor issue with a 3-year-old dining table from Neptune and I brought it to their attention. They not only dealt with my outreach immediately but they actually replaced the entire table for free of charge, and had it delivered, all within a matter of weeks. I am astounded at the level of service from Neptune. Beyond that, our dining table (the original and the new) are not only beautiful, but of top quality. Thank you Neptune!

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We couldn’t be happier with the outstanding service and beautiful designs from Neptune Farnham for our Edwardian living spaces. The attention to detail and the understanding of our home’s style and our habits were truly impressive.A special thanks to Gill, who was simply amazing throughout the entire process. She listened carefully to our ideas, guided us with her expert knowledge, and delivered designs that exceeded our expectations. Her professionalism and warmth made the whole experience enjoyable and stress-free.The quality of the products is superb, and the timeless elegance they bring to our home is unmatched. We’ve received so many compliments already!If you’re looking for a team that blends expertise with exceptional customer care, I highly recommend Neptune Farnham. Thank you, Gill and the team, for making our vision a reality!

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We could not have been more delighted in our Neptune kitchen. The whole process from beginning to end was wonderful and Gill really was at the heart of that experience. Nothing was ever too much trouble and the final design she came up with could not have been better. All the areas function beautifully and the quality of the workmanship is next to none. Even some tiny snagging issues were all dealt with by the team and by the end of it all, we felt like we had had such a positive and personal experience that it could not have been bettered. Gill became a friend to rely on who had such attention to detail, that nothing went unnoticed by her. Thank you all!

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My husband and I visited the Chesham branch last Friday. The moment we stepped into the shop, we were welcomed by the delicious aroma, beautiful festival display, and mostly importantly, the very diligent service of the staff. Laura, Missie and Katie have tried back-and-forth to make our complicated order organised in the best way possible. Thank you ladies for making our visit such an enjoyable experience!🌹

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I absolutely love this store – the displays are perfection and it never fails to make me feel happy and gives me lots of inspiration. I found the staff in the Farnham store to be really friendly and helpful – overall a wonderful experience.

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The Neptune range never disappoints always can find something lovely to buy yes they are pricey but the style and quality stands out,

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Last year I moved from a large house into an Apartment to downsize and also live in the centre of Farnhama terrifying experience. However – Gill at Neptune made this experience for my husband and I so wonderful.having had large, cosy family homes i wanted to maintain the feeling of welcome and homeliness while appreciating the fact my apartment was modern.The whole experience with Gill and Neptune was amazing and I am so proud of our new home and have so many compliments when people visit usI can strongly recommend Gill, Neptune and the quality of their service and furniture

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We moved house in November 2022 to a listed property that needed a little love and attention. We have bought and enjoyed Neptune furniture for over 12 years but only since our most recent move have we made use of the design service. What can I say, our house has been transformed into our dream home. We have had advice and guidance on numerous projects and full designs commissioned for the living room and most recently the bedroom/bathrooms resulting in a stunning outcome that has exceeded expectation. I cant wait to go home everyday. Special credit and heartfelt thanks to Colchester’s Home Designer, Danielle Paddon, who has taken the time to get to know us, our likes and dislikes, visit our home, challenge us on design thoughts and always delivers what she has promised.We trust Danielle 100% with her ideas and guidance, is a pleasure to work with and she is always welcome to visit the home she has helped create, we couldn’t be happier.The store is great, staff attentive and friendly, deliveries are as scheduled, fitters are respectful and efficiently excellent and quality is stunning. Happy to recommend to anyone Thank you Jack & Louise

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Everyone involved was kind, friendly, knowledgable and helpful. This began with Misha the Designer and continued with Jo with Store Liaison. The Project Manager, Ian, was brilliant along with the Installers, Ian and Stuart, and finally Tom the Decorator.The people involved made a task, which I thought would be daunting after purchasing my first home much easier and relaxed.I love my new kitchen. Everything about it is just what I imagined and much more. I highly recommend Neptune.

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Always a pleasure going to visit this store. The staff helpful and attentive and such a great choice of high quality interior and home wares

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I was quite disappointed with my experience. I live an hour away from the nearest Neptune store, so I called ahead to confirm that the paint I wanted was in stock. However, when I arrived, I discovered that only 2.5-litre tins were available, priced at £48 each. I needed 7.5 litres, so I ended up paying £144 instead of the £128 I would have spent on a 5-litre tin (£80) and a 2.5-litre tin (£48).The store offered to order a 5-litre tin for me, but that would have meant wasting my trip and paying more for delivery, so I reluctantly paid the higher price. To add to my frustration, the store had a Christmas promotion: spend £150 and get £30 off. Unfortunately, no one informed me about this offer at the time. I realised later that I could have spent a little extra to benefit from the discount.Additionally, while free mulled wine and mince pies were available in the store, we were not offered any. My husband had to ask about them, which felt awkward.Overall, this was not a great customer service experience, and I feel like we ended up overpaying for our paint.

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Love this store, visit frequently for Interior inspiration, invaluable advice and amazing customer service. The store is beautifully presented, so much so I never really want to leave. Most recent visit was for their Christmas market and it was lovely to see local crafts in a relaxed non sale pressured environment. Will be back very soon

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I love everything about the Neptune store in Canterbury. From my very first experience to present day. The staff are an absolute pleasure always greeted with an hello, and a smile. My recent purchase was handled perfectly and the member of staff guided me through each process including when I might expect delivery. The Montague bar stools arrived and they were unboxed for me by the very pleasant driver. I checked the stools whilst the driver waited. The driver took all the packaging away for me. They were perfect in every way and are now in my kitchen and I am delighted. Thank you and will be visiting again very soon

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We had an excellent experience from start to finish with Neptune and we are very happy with the end result.The project started with design concept, on-site visits, planning, etc, and we were kept in the loop at all times. Nothing was ever too much of a problem, being encouraged to take our time over choice of style, layout, colours and timescales. This all made for a relaxing process and gave us a feeling of confidence in what was promised. For example, this included changes to colours and work surfaces which would probably frustrate many a supplier!Once we had sorted the whole area ready for the dry fit (completed perfectly by Steve Matthews from Warmflow and his team), the Neptune installers did a fabulous job, whilst working in what must have been the hottest days of the year – great stamina! Any large fit involves various small niggles, and these were always ironed out with the least fuss and we were kept abreast of timescales at all times.The final result has given us a kitchen of high quality that will clearly last the test of time, something Neptune feel confident enough to supply a lifetime guarantee for.We have a bespoke personalised kitchen that WE wanted, and not that as desired by a designer – this was very important to us.Special thanks (in no particular order) must go to the Project Manager Ian, and Sarah, the Design Assistant in the Guildford branch. Bryn, Karl and Ollie from Eleven Oaks fitted everything, and Tom put the final touches together including the decorating. They were thoroughly professional and we would rate them as highly recommended.We are delighted customers.

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Excellent customer service. Very helpful team in Knutsford and quick delivery to the store of my light.

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The store and staff make shopping and purchasing a lovely experience. It does not matter if you are purchasing something small or large you receive the same level of customer service and attention. Recently purchased from store and home delivery, service and communication spot on. Thank you !

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Store very well laid out, stock presented in a very attractive way., found things I didn’t know I needed! Staff very helpful and were able to give me advice on colour schemes and furniture for my rooms. Having recently moved into a new house this was very useful.

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Beautiful Christmas baubles. I bought x 9 of the papier-mâché Christmas baubles. These are beautiful quality and came each individually boxed within a couple of days of placing the order. Highly recommend.

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The emulsion paint is very good. My favourite in fact. After fully decorating a number of houses and using many other brands the only one that’s come close has been Dulux Heritage paints. The current project has been exclusively painted in Neptune.Shipping is hit and miss, sometimes waiting much longer than advertised which always causes issues when in the middle of a job.The eggshell paint is water based and while it’s easy to work with as it has low odour, it takes so many coats to get a good coverage and chips far too easily once dried. Used different colours/batches in different areas and it’s no where near as good as Dulux, worth keeping in mind if using in high traffic areas.

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I visited the Christmas market at Neptune Farnham today where everything was beautifully presented, with artisans keen to talk about their products. Great ambience in the lovely premises with live music from a local singer songwriter and really helpful staff.

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Beautifully curated Christmas event, and a chance to see all the wonderful seasonal items styled so well! Great inspiration for the big day! Thank you!

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Thank you for a lovely Christmas craft Day. Most enjoyable. I brought a long 2 friends who had never been to Neptune before. But will certainly be visiting again.

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I love Neptune and have shopped there on numerous occasions. However, this time the sales assistant was very snooty and unhelpful when we needed help with buying a lampshade. It was only when a colleague came over to support her did she become less aloof and a bit more helpful. I made my purchase but it was not an enjoyable experience.

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I bought two medium Athena lamp bases and two 28″ Oliver warm white shades after seeing one on display in the Winchester store. They are stunning and worth the considered price. They have really useful dimmer options on the switches which I wasn’t expecting. I love visiting Neptune Winchester (and Bath) I love how it’s like walking into a very stylish home, and being able to see how things look in a room setting. The staff have become like old friends and are always very welcoming and helpful. I ordered the lamps in store and picked them up from the store 2 weeks later as promised. I have bought many things from here and I’ve never been disappointed with the quality and value for money.

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Great service and great products. We bought 2 stools for our kitchen and they let us borrow one first to see whether they fitted in our kitchen.

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From our first meeting through to design and installation Neptune have delivered outstanding service, attention to detail and determination to create a beautiful kitchen in our new home. They have more than met my expectations and I can highly recommend the Bristol Neptune store.

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Always great quality furniture and accessories sold by Neptune at Winchester, together with good customer service. So good we keep coming back for more!

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The two delivery guys who bought our Suffolk sideboard did a superb job, it was unpacked and assembled very efficiently and the explained the feet adjustment should it be needed, great credit to Neptune. Thank you.

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Store very helpful with ordering a TV cabinet. We had to wait quite a while for delivery but there were no problems and the cabinet was delivered in the timescale given by Neptune. Delivery men were very pleasant and polite – removed packaging, placed cabinet where we wanted it and gave us additional information in case we had any problems. As always great service.

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We ordered our Neptune kitchen from Neptune Global Village in Dublin in 2019. Despite having to return a couple of lamps for shoddy workmanship, we were pleased with the finished kitchen. The office staff (Deasy and Karol) were particularly helpful.One problem occurred that I should have dealt with at the time but let it go. That problem was the use of the old style magnetic door closures on the bespoke cupboards we ordered. The old style ones have leather pads while the new type are rubber which close much more quietly and were installed on our non bespoke cupboards. I thought we could put up with the clunking noise but it has become very irritating so I contacted Neptune Global Village in Dublin recently to ask whether they could send me just the rubber pads. They said they don’t supply just the pads and I would have to purchase the whole part which isn’t cheap for 4 cupboards (10 catches). I wasn’t happy with that response so contacted Neptune UK but they referred me back to Neptune Dublin. Unfortunately the original office staff from 2019 don’t seem to be there anymore. So all in all I think a company that claims to offer a premium product should treat their customers better if they want repeat business. I appreciate that I should have dealt with the matter when the kitchen was installed.

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I am over the moon with my table, chairs and console table. I also had the best advice from a lovely lady in the Bath store when choosing my chairs to go with my table. I have the smallest space to furnish and the help and advice I was given was excellent.

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I love Neptune and the service at my local shop in Bury St Edmunds is great. However, having bought a very large discontinued vase there recently, I wanted to buy another 2. I was advised to speak to the outlet store in Swindon who confirmed that they had a few in stock. I was surprised and disappointed that they wanted to charge nearly 40% more for exactly the same vase that I had bought locally and wouldn’t match the price I had paid last week. Not the service I would expect from such a high-end shop.

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The delivery time is just too long, had to wait over a week for delivery. There is not an option to track it either! Rather poor service and think Neptune should review this aspect.

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Thankyou for paint pots. No clour swatch included as requested and postage v slow. Took a week!

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The friendly professional help from the Belfast store team helping choose the table and chairs to the professional and tidy delivery team has made waiting for our new table and chairs a dream. The craftsmanship of the items is superb and we are thrilled with our new purchases.

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We have bought so much from this company that our house could be a showroom! Never have I been disappointed with the product or the service.

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I absolutely love this store. It’s a gorgeous building. It always smells amazing when you walk in and it feels so homely! The furniture is such beautiful quality and the staff are always friendly, helpful and more than happy to help/ answer any questions! Highly recommend! Laura p

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Beautiful piece of furniture and delivered with care. Love my new display cabinet

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We visited the store just outside Chester and were greeted by staff who made us coffee and helped us to view and understand the range. We purchased two lamps and were given all the information we needed on the items we were interested in. This was followed up by emails thanking us for our purchase and gave us details of the items we had shown interest in. Overall a great experience.

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As we have said before quality and value cost a premium but with Neptune it’s worth it. Whe we bought are first house in 1969 we bought mainly Danish furniture. Now we we buy Neptune. Need we say more. Thanks Mike Robins.

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Pasty and Rebecca at the branch in Chesham were incredibly helpful and really went out of their way to help me. My kitchen looks great thanks to them.

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Always love coming into store! Katie was so very helpful – will be back again soon no doubt!

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Really helpful advice on design from Alessio Bestetti. Neptune handled everything seamlessly from beginning to the end, and we have a wonderful flawless kitchen. We re-did our house, and this was by far the smoothest experience we had. Everything was delivered at the highest level of quality. As a result, we ordered other furniture from Neptune.

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