BetNeptune Review

I ordered a Clementine double bedspread online (which took ages to arrive but I expected that). It’s lovely but was surprisingly small for a double. Granted, the size is clearly available on the website, but a standard double is 235 x 260cms, not 215 by 250cms as the Neptune bedspread is. And a super king size is 305 x 260 cms, not the 260 by 260cms that Neptune offers. So, after deciding to return it and order their super king instead, I took the double back to my local Neptune store for a refund. Of the two staff I dealt with there, one was fairly helpful but the other seemed totally uninterested and offhand. Also, there is a disconnect between the online store and the actual store as, rather than have my refund processed straight away in the actual store, I have to wait for it to be processed online through Head Office. It’s fine, as I really love the bedspread. And I’d have given more stars had the in-store experience been up to the same standard.

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The Bury St Edmunds branch is always an absolute joy to visit. Stunning store, beautifully presented and the loveliest most engaging staff. Thank you so much, will be returning soon!

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The girls in Neptune Hailsham today were so friendly and welcoming and greeted us with a glass of delicious Prosecco. I loved the garden furniture on promotion. Staff were really helpful with information on the couple of items I came in for and I hadn’t allowed enough time for the vast ranges on show. Will definitely be back!

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Visited the Bury St Edmunds store yesterday and cannot speak highly about the helpful, friendly staff. Nothing was too much trouble even with a very indecisive customer.

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Had a brilliant experience at Neptune this weekend..first trip to the Hailsham store and such a stunning showroom. Shannan was so helpful with ideas for our lounge and colour schemes.. Will definitely be back.. thank you

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Wonderful customer service at the Neptune event in Hailsham today, Katy was so lovely and helpful and made us feel so welcome! Great refreshments and really happy with my purchase. Could not recommend the beautiful store and fab team more highly! Will definitely be visiting again 🙂

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It’s always a pleasure to visit Neptune, Ollerton. The shop is wonderfully inviting and the staff are a joy. The products are exquisite, makes me want to bin everything and start again from scratch. Just love visiting this shop.

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Rachael, Katie and Katy were all very welcoming and helpful when I called in to the Hailsham store today to look for gift.The store is very nice and I was very impressed with the service and refreshments.

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All the staff are so welcoming and happy to give their time and excellent choices. I thought I had made my decisions but having more time with Katie has really helped me make my best choices. I have a whole house to do and enjoy the shopping experience. I would like to see my garden choices

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Katie is always really helpful and makes excellent suggestions. Making such important purchases is made so much easier with her expert help. I have worked with her on a couple of large projects and she is my go to person. Can’t recommend enough

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Visited the event today at Neptune Hailsham and was served by three lovely members of staff. Everything looked so well presented, it was a great shopping experience. I’ll definitely be back again.

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It is always a pleasure to visit Neptune in Hailsham. You are always greeted with a smile and offer of a coffee (their coffee is good!). I love wandering around admiring the many beautiful and stylish home furnishings. I don’t think I have ever left without having bought or ordered something! Katie, Katy, Lucy and Rachel are fantastic and so helpful. Highly recommend this store.

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Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wonderful.

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Having recently moved to Hailsham we have needed to decorate a new house and buy some bedding and kitchen ‘stuff’. We found Neptune on the way in to Hailsham and find we love many of their products. The paint is high quality and the crockery likewise. Egyptian cotton bedding and even artwork have also made their way home with us! Katie, Rachel and Katy are always smiling and offer a coffee (and nibbles today!) to make it a relaxed experience. I’m sure we will end up buying more in due course, a gem of a home interior shop and highly recommended. Not cheap, but quality never is.

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It is always a great pleasure to visit Neptune, especially the Bury St Edmunds store! The range of stock is absolutely beautiful and the staff are always so lovely and friendly! Beulah especially is always friendly and happy to help!

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The staff are all very friendly and always happy to help. They will always go the extra mile for their customers.The collections are beautiful.

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Great quality of paint. Good coverage & excellent pigments used.I would highly recommend Neptune paints.

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Visted Neptune Hailsham today to see the new rangesI’ve visited most of the stores but Hailsham is special because of the staff.They are so friendly and helpful- they encourage you to explore at your leisure without pressure but so knowledgeable when you need help.Thank you Katie, Katy & Shannon xx

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Very good product with excellent staff advice and support right from the word go to the product delivery. Nice atmosphere and vibe in the store when you visit with efficient, friendly and polite staff. Will visit again and purchase additional items.

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I was informed of the delay to my items being delivered due to issues beyond control on two occasions. When my order arrived I was and still am highly satisfied, Well worth the wait. Padded really well so as to stop them getting damaged. One highly satisfied customer.

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Totally disgusting performance. The sale was a complete farce. Approximately two hour wait to get in. Then over an hour wait to pay. Ran out of bags. Total disaster. Demanded all on line payments saying no cash accepted then sent customers off to find cash points as they couldnt even organise their on line payments. Total disrespectful to customers. Absolutely pathetic. People were walking away in disgust. Happy to say I will never ever spend another penny with this company and shall encourage others to follow suit. A total disgrace. Management you should be 100% ashamed of yourselves.

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Absolutely love everything about Neptune, the range of products & the quality. Have bought a few things but really looking forward to the delivery of our new suite. Just trying to decide on a colour scheme. So difficult to choose when such amazing colours on offer.The staff at Neptune in Southport are brilliant. So helpful & take time to listen & advise. They go above & beyond

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Very happy with side table, slightly lighter than I was expecting, but love it nonetheless.

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Visited Neptune’s Chesham store for an event with Dilly from BBC’s Sort Your Life Out. What a beautiful space, really friendly staff and loads of amazing interiors inspiration and products. The event itself was really good with delicious food and drinks, so will be keeping an eye out for other events in the store too!

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We visited the cambridge store two or three times before choosing a new dining table and chairs. The staff were helpful and did not put you under any pressure to purchaseHaving chosen a new table and chairs they arranged delivery within a weekThe delivery staff were also very helpful and pleasant

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Neptune’s service has been second to none! I am always impressed with the warm welcome and the way in which the staff absolutely ‘get’ their products. I absolutely love visiting the Tonbridge and Canterbury branches.

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Excellent customer service. Easy to order online, products came quickly via home delivery. Packaged well and environmentally friendly (we recycle all cardboard). Items (2 wall lights) were of beautiful high quality and look stunning! Wouldn’t hesitate to recommend and buy again.

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Easy online ordering experience and fast delivery (with a very competent team). I am very happy with my purchase. I had 2 reasons to contact customer services and both were really helpful.

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I was advised that the delivery team would ring 30 mins before delivery which was due 1 to 4pm. They were to assemble the work station and remove packaging. No call, so I waited in until just before 4pm and popped out – the item was delivered and left in its packaging. The delivery team asked if the decorator was going to assemble the item – they were behind schedule and had to go from Birmingham to Gloucester. They did offer to return at some stage if necessary. Disappointing. This is a review of delivery, not the Edgbaston shop staff who are excellent.

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The bar stools are beautifully made and the two gentlemen who delivered them were very efficient, informative and polite. The bar stools were wrapped well and therefore well protected. The lady in the shop was also very helpful and attentive. Neptune is my first choice in home style and products. Beautiful and stylish. You get what you pay for.

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I have been visiting the Hailsham Neptune for many years and what a wonderful store it is too! We are so lucky to have such a quality company so near. Shannan, Katie & Katy always give such a warm welcome they feel like friends I have made over the years.They are so knowledgeable on the Neptune range and go above & beyond trying to help which is always so fab! Definitely my absolute favourite shop.

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An amazing afternoon watching this Becky Wilkinson prepare some delicious Summer recipes! An even better delight to taste it! Well done Neptune. Will be at the next one!

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As always Neptune never fails in the way of service & deliveryThe staff at the Farnham store are very helpful & attentive

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Excellent piece of furniture and beautifully finished. Delivery was seamless and delivery team were great. Received a bonus £50 voucher as a thank you from Neptune which encouraged me to buy a lamp to add as a finishing touch. Lovely company to deal with.

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Was told these outdoor furniture would de delivered as seen – not told the products would be assembled on site. Was raining heavily so had to work indoors in our hallway and we hadn’t arranged to be at home for the almost 2 hours that it took. The sales agent did call to apologise – but I’m not sure I would have parted with that much money if I had known it was ‘flat pack ‘ furniture. Awful customer service – the company have not offered anything other than a ‘sorry’. First and last Neptune purchase I’m afraid !

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I attended a cooking demo at Neptune Chichester today. Becky Wilkinson was superb. Interesting and entertaining. A great afternoon held in the dream store that is the Chichester branch of Neptune. Thanks to all and especially the wonderful Debs.

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Amazing event with Dilly Carter. Staff was amazing. As always, store is just beautiful and provides great inspiration. .

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The service was excellent. The delivery guys rang me 30 minutes before they were due to let me know they were on their way. They assembled the table and removed all packaging. Everything was as I was promised.

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Lovely chairs and am delighted with them. Delivery driver unpacked and took away all the packaging.

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Lovely light and airy shop, fabulous displays and products however, the icing on the cake, are the staff, friendly and helpful and willing to go the extra mile that is why we keep going back.

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Everything went like a dream from Georgia in the Reading store who took our order, to Dean and his driver who did the delivery and assembly of our Chichester bedroom furniture. Everyone had a thorough understanding of the products and took every possible care to ensure that our order was correct, every precaution was taken when bringing it upstairs and the assembly and positioning in the room was done with exceptional care.And the furniture is lovely………………..

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Super service fast delivery. Quality of product deserves the premium price.

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I ordered my chair in January, finally it arrived at the end of April. However yet again it was plonked in a box not protected by any sort of cover especially given it was cream linen fabric. It has a slight mark on it but by this point I’d waited so long that I couldn’t be bothered to send it back even though it was very expensive. I think Neptune are relying on their middle class followers more than their quality these days. It’s a shame.

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It’s always such a joy to go into Neptune, everyone is so friendly and nice, no pushy sales tactics just clear honest advice and recommendations. They go should and beyond to help, such a wonderful experience. Went in for one thing came out with many!!

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Just got around to writing my review following a visit to this lovely store. As always a warm welcome from Jo, Chrissy and the team. They really do go the extra mile Having been told by friends that the cookery demonstrations were brilliant thought I’d give one a goWhat a great way to spend a couple of hours. Becky(Wilkinson) is the most amazing chef. Her laid back approach is fantastic as is the food she preparedShe would make a great tv chef. Makes food prep fun and is very entertaining. Looking forward to her next demo

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James was incredibly helpful. He amended my order without any fuss. Everything arrived speedily and I love my new lamp. Thank you very much, excellent customer care. Catherine

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Excellent product and excellent customer service. We bought Suffolk chairs which are beautiful and strong. After many years of heavy wear they still look great but needed a couple of replacement foot pads.These were sent free of charge. I had explained that we wanted them quickly as we had family over the weekend but this is a bank holiday so amazing that they got here the next day. The man I spoke to sent them immediately. I later spoke to a lady to double check on number of items being sent. Very pleasant people, efficient and easy to deal with. We would definitely buy from them again.

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I came to the Cocktail making class. I could not fault the warm welcome extended by your staff Annabel and Maisie, they were so helpful and made each guest feel part of the event group. It was a very enjoyable night making beautiful cocktails in your stunning showroom

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An evening in the fabulous Bath Neptune, learning to make cocktails I wouldn’t usually have attempted. Professional cocktail maker with amazing support from the Neptune staff, especially Annabel Chapman who was really knowledgeable and helped make the event fun. I particularly enjoyed getting to know the Neptune barware (some of which will definitely be purchased) as well as their kitchen options. useful to see the uses of the Neptune cabinets which are as practical as they are stylish.

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I booked the interior design service, needing support with redecorating my lounge. Rhonda has been wonderful in creating a beautiful and detailed drawing and mood board for the room. I have loved the whole experience from meeting her at my house to going through the presentation in-store. Neptune sells the most beautiful pieces that have really enhanced my lounge. Thank you, highly recommend.

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