BetNeptune Review

Having visited a number of Neptune stores and always having had brilliant service, I was disappointed during my recent visit to the Winchester store with my mum. We were the only customers in the shop and not one member of staff acknowledged our presence, even after we said hello to the three staff members behind the desk. Sadly not the helpful and welcoming experience that we have previously received at other stores.

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We used Neptune’s design service for our lounge project. Leila was a delight to work with; we had several meetings, in store and at our home. Leila took time to understand our vision and get a feel for our likes and dislikes, the design pack was professional and comprehensive. At every step Leila kept in close contact, arranging deliveries and trades people and also to discuss or tweak ideas. We are delighted with the results and would highly recommend the Neptune design package.

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I wanted to find replacement cushions for an outdoor sofa and chairs. I contacted the Guildford Store and everybody I spoke to was excellent. They could not do enough to help me. Shaillie was the lovely lady who looked after me and one time when I called she was putting on her coat to go home. She delayed leaving for the day (a Friday evening too) and spent at least 20 minutes going through my order. Once placed, she kept me up to date with the delivery which arrived exactly when she said it would. Excellent to have this level of service.

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This is the third kitchen I’ve had from Neptune Cheltenham. The reason I keep going back is not just because of the quality of the product or the timeless design but the service you receive. Neptune Cheltenham put the customer first, going above and beyond to ensure your dream kitchen is perfect. They translate your ideas and hold your hand throughout the entire process, making you realise that this investment really is worth it,

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Attended the Christmas tablescaping afternoon in December and the Mood board morning last week. Both events were well organised, informative, inspiring and fun. The shop/space for the events was set up beautifully and lovely refreshments provided. The Neptune team and guest speakers were friendly and very happy to share advice and tips. Would highly recommend.

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Order placed end of December , for in stock items, didn’t receive confirmation of order for a few days , when I did items now out of stock and delivery end of February into March as this was for a birthday gift I then had to rush out and purchase something else as needed to be posted.I decided to wait for the order as could be used for a future gift , error.I had sooo many emails and texts say they couldn’t deliver, parcel on it’s way back to Neptune, I had changed delivery date ( not true) so on and so on , not once was a card pushed through the letter back saying tried to deliver your parcel , a nightmare from start to finish .Finally arrived March 14th 🤬

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Spoke to a lovely lady called Emily yesterday on the phone, she was very helpful and answered all my questions!Will definitely be purchasing soon, thank you Emily!!

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I attended a Mood board Masterclass. I was so impressed, it was so well organised and in lovely surroundings. The staff were amazing and so helpful.I met some lovely people and learnt a lot for my project. The teacher was amazing and the equipment and materials provided to create your board were great.This is the first class at Neptune I have attended, but will be doing more, as so enjoyable.

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I have visited Neptune in Chesham several times recently and I can honestly say you get the best customer service ever. The sales ladies are so helpful and smiley – it is a real pleasure to go here. The store always looks beautiful and the merchandise is such fabulous quality. I will be back there soon!

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I spent a lovely few hours in the Bury St Edmunds Neptune Store yesterday – all the staff are extremely friendly, helpful and knowledgeable. The time I spent with the designer, Gail, was very inspirational. She has fantastic ideas, along with practicality and great attention to detail. We spent time going through room layout, colour palette and accessories and she was extremely quick to pick up on a scheme that I love.Thank you to all the staff in the Bury St Edmunds Nepune store. See you again soon. Ali

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Dedication of the year award goes to Patricia WilliamsDesigner, Neptune in Cheltenham! We organised to have some additional shelves made for our bespoke larder cupboards, unfortunately the original records were not available, so Patsy came round and measured up everything and with some adjustments, managed to get these made to match the existing ones. Excellent communication and professionalism.

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Eva was outstanding in helping us design and furnish our sitting room and dining room with Neptune furniture. She has excellent taste and style and used her considerable experience to very good effect. She was good at handling us and our expectations as well as providing a first class design in terms of furniture and colour. We are delighted and consider that we were very fortunate to have her help.

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Retail Therapy at its best!I may have only purchased a candle …. Or 4!! but the overall experience, was as always outstanding. Shannon & Katie welcome you (into their home) with warmth and a smile. Never pushy but always there to offer a creative suggestion and a lovely cuppa.

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Fantastic product. Super high quality and our kitchen now looks amazing. The service from Tahirah (Bristol, Clifton Office) was excellent. She had great ideas for our kitchen and really helped us make the right choices. Overall, we are very pleased.

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I can’t find fault with the service I have received from all the staff at Neptune, Hailsham. Katie spent a considerable amount of time listening, advising and very knowledgeably designing our lounge and being very patient with my inability to make final decisions! The lounge never fails to receive a “Wow” when people first see it! Highly recommend the Home Design service!Katie also helped me make a little used dining room into a very welcoming room by advising on additional furniture and accessories and she dressed it beautifully for me. Now I love it!Finally she helped me in vastly improving a guest bedroom with new decor and accessories.Shannon was very helpful in helping me make fabric choices in Katie’s absence. Also Lottie who now may well be designing our kitchen and all the other staff who have served me over the past months are always very helpful and very friendly. Toby for all the aftercare too – an excellent service.It is always a pleasure to visit the store and enjoy a coffee and chat whilst browsing or making purchases!Look forward to my next visit

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Ordered a chest of drawers at the showroom.Staff were very helpful and efficient.Kept informed of delivery. The delivery men were very good. Furniture was put in place and all the packaging taken away.First class service from purchase to delivery.Excellent quality furniture.Would not hesitate to recommend.

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I can’t rate the team at Neptune highly enough! From the moment I walked through the door, everyone was so helpful. Katie and Shannon have been brilliant and guided me through colours, fabrics and furniture for my lounge. I love it so much, that I have returned and Katie is helping me style my bedroom! They are all so lovely and helpful and have such a fantastic eye for what works well. Thank you ladies!!

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Just had a new kitchen fitted. All went exactly to schedule and the trades involved in the installation were all first class, friendly and polite. The kitchen is of a high quality and the overall service was excellent.Difficult to see how such an inherently disruptive process could have been any smoother and the end product is excellent.

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We received a very warm welcome from the Ladies of Neptune Farnham when we arrived for a lovely morning with Lucy The table stylist who showed us how to style the table for spring . It was such an enjoyable time we created our own flower arrangement which we took home with us , Lucy answered questions and imparted her creative knowledge, all in the beautiful space not to mention the delicious coffee and refreshments provided by the ladies of Neptune.Thank you all for a great time

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We have just had a beautifully crafted kitchen installed by the Neptune Tonbridge Store. The whole process has been a delight, from the first design consultation with Tom to working with project manager James, installer Ollie and his brilliant team. Nothing was too much trouble and any issues were resolved quickly, often before we even knew about them. We now have the kitchen we have been dreaming of for at least 10 years.

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You get what you pay for, not the cheapest product on the market, but certainly the best I have used, leaves beautiful finish on oak. Follow the instructions and you can’t go wrong.

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Attended a tablescaping workshop at Neptune, Farnham. All of the Neptune staff were friendly and attentive and the workshop was fabulous, such a great space and worked very well – I wanted all of the items from the table as well as the open plan kitchen we were in! Would highly recommend, beautiful space and styling. I would definitely be interested in attending future workshops.

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This is our first full timber, handpainted kitchen. We love it. And dealing with Bronwen from the Weybridge showroom was a delight. She designed a gorgeous kitchen.

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Another great colour (flax blue) applied to the walls in my home. Do this paint a favour and treat it to some nice brushes and rollers. The final result will be worth it. I’m looking forward to buying a third colour.

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I rarely write reviews, good or bad, but I am so disappointed with Neptune and their misleading information for customers. I attended a lovely design workshop in the Bath store in September 2023 in the lead up to moving into a fixer-upper. Whilst there I wanted to purchase a small kitchen item (board and dipping bowls) but unfortunately they only had the display item so I paid and ordered for them to be delivered to home back in Wales. After several months and a house move I chased the order directly with the store who were very apologetic and explained that the order had not been processed (despite taking my money) as the dipping bowls only came in a set of 6 (not 2 as had been displayed) They offered to send out the set of 6 at no extra cost but advised that there would be another wait of a couple of months before delivery as out of stock. The order finally arrived last week and 2 of the dishes were damaged but Neptune felt this was acceptable as I had only paid for 2 ! Today, I have been looking to order some timber ceiling cladding advertised on their website for £60 per m2 but sold in packs of 3.3 m2 coverage for £295. The maths does not work and the two different prices represent nearly £1k difference to my order. Once again, Neptune are offering misleading pricing information. I am aghast that a company offering premium products at a premium price are falling so far short of premium with their customer service.

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I Always trust the quality of this paint!! Good coverage and great strength of pigment. A Loyalty scheme for re-visiting customers would be welcome as the products are fairly expensive and the carriage adds to the cost which might deter some people. Whilst you “get what you pay for” it might encourage more sales! Jane Knowland Harleston,Devon

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I went to a tablescaping workshop with Lucy. Had an amazing time. Learned a lot and enjoyed looking round the shop after and buying a few things for my table. The staff were so friendly and welcoming. One of my favourite shops to visit.

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I am lucky enough to be having a new kitchen installed by Neptune in the coming weeks. I am so looking forward to it and will post again when it is done, but I just wanted to say how fantastic my Designer Bronwen Firth has been over the planning process and I couldn’t have felt more safe and looked after in her hands. She has been kind and caring and nothing is too much trouble for her. Thank you Bronwen. Steph

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My kitchen is still in progress and looking as good as l imagined.The project manager Kayleigh has helped me along the way, and solved any issues that have cropped up.I’m very grateful to her for the care and attention she has put in.My Kitchen was designed by Catherine at the York store and she has put together a great, attractive and workable space, for me to enjoy and entertain in.Thank you to all at Neptune.xx

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Great desk at a reasonable price. Great service – delivered earlier than expected.

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Everything was exactly what I wanted and the men that delivered were so helpful and on time I couldn’t thank them enough. Absolutely delighted

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Aways, very helpful and friendly staff and very efficient service. My only gripe is your LED AR 50 light bulbs do not last very long and are very expensive.

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What a fantastic workshop with Gail. I really enjoyed the time spent collecting my ideas into a mood board. Gail explained perfectly how to build and sculpt the various different layers.

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We often go in there as we are currently re styling our new home. The ladies in there are just great always happy to help could not but recommend them. Keep up the great work. Special thanks to Lucy for recommending the colours to paint our kitchen it’s beginning to look fabulous and can’t wait for it to be finished. Keep up the great job you all do!

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Great service my lovely chairs unwrapped and delivered all on time to my new kitchen very pleased.

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I visited the Bury St Edmunds branch today looking for paint among other things, the home specialist staff downstairs couldn’t have been more helpful, they took the time to show me various paints on furniture around the store, they asked me lots of questions about where and what I was painting, lighting etc, very well trained staff who clearly know what they’re talking about.Thank you.

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The team at Neptune are always very helpful and welcoming. A great shopping experience with wonderful products for the home . I booked Charlotte for a design consultation and she was excellent . She put together a great floor design, with advice on materials and colours. I would highly recommend Neptune in Halisham .

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Tracey at Neptune Weybridge went above and beyond and not only provided friendly, efficient service, but also delivered the paint to my door. Absolutely brilliant. Thank you for making this purchase such a breeze

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Delivery process brokenCame before time – no telecon before – we were out and cleaner took deliveryPrevious several calls to voicemail about delivery – called back – couldn’t help – a bit of a shambles

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Lovely bookcase delivered by friendly and efficient team of two

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My hubby bought me the Ardingly desk for Christmas. It arrived last week . What a lovely piece of furniture. Thank you to the installers they were so polite and professional

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Having done some research and looked at the products, we decided to have our new kitchen designed and fitted by Neptune.We chose the style of cabinets in the Bath store which was well stocked and enabled plenty of choice. An appointment was booked with a designer. This was invaluable as we spoke about our requirements and what was most important to us. Silvia (the designer) understood straight away and also made some really helpful suggestions. The initial designs were very good and we would have been happy with them but we still had the opportunity to refine and tweak the designs. We were given the opportunity to source our own appliances which saved a lot of money.Throughout the process communication was excellent from Neptune. We had two or three visits from Neil who oversaw the project from the fitting point of view. His precision was impressive. It is probably because of this that everything went very smoothly. The kitchen is beautiful. The quality of the cabinets is outstanding. The fitter (Lewis) had very high standards and I was amazed that a painter (Louise) was sent out after everything was in; I expected to possibly have any scratches (if there were any) touched up but the whole thing was over-painted by Louise.After a few weeks of using the kitchen Silvia and Neil came out to inspect everything and check for any things that needed any more work.Choosing the Neptune kitchen was one of our best decisions, great people to deal with and special thanks to Silvia Zlatnicka for the excellent designs.

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Our Chichester sideboard was constructed on site and the delivery guys moved it into place and made the adjustment I wanted. It’s a beautiful piece and I’m delighted with the quality and the look

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The Neptune website was having technical issues when I tried to purchase two pieces of furniture, so I went into the Cheltenham store to place the order in person.Beautiful store and very helpful staff, placed order easily. Delivery took two weeks, furniture unpacked and put exactly where wanted, incredibly nice delivery guys! Very pleased, thank you.

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The staff at Neptune, Hove have been extremely helpful and friendly since we began the journey of looking to change our kitchen and update it. Their kitchens are very well put together and designed with the design staff consulting and helping us frequently along the way. The design is now almost finalised the design and we are looking forward to the next stage in the process. Everything so far has taken place very efficiently and in good time.

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Brilliant customer service if something goes wrong.Anyone any idea how to get the Trade department to return my calls or emails?They seem to be in meetings each time I call ?.Sadly don’t seem to be alone in this problem.Sofa bed absolutely brilliant

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Having ordered some faux flowers in November. They were due in February then postponed again to March. I emailed you last week asking for a date as we were going away in March. I was told Neptune expecting them at beginning and I would receive notification from courier. We were away from 25th Feb for five days to be told by a neighbour a parcel had been left outside our house on Wednesday 28th Feb!!! Not at all acceptable very disappointed.

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Order delivered within two days! Extremely well packaged, no damage whatsoever. An excellent experience from a company I can recommend wholeheartedly.

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Beautiful products! Arrived on time and in amazing packaging! Such amazing quality, so so happy!

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We live in London and have visited Wimbledon, Fulham, Chiswick, Weybridge and the Guildford stores. Yes, we love Neptune! We decided to visit Chichester for the day, and we wanted to look at a particular piece of furniture in this store.I rarely comment on feedback platforms, however we were both shocked by the indifference shown by the staff in this store. We walked in, and they didn’t even acknowledge us. We walked around, nobody spoke to us to ask whether we needed help nor when we left. A real shame, especially in comparison to all the other stores we have visited when the team have been just lovely.

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