BetNeptune Review

Lovely inspiring shops with amazingly friendly and helpful staff. Surely this is the retail experience pinnacle! Yes it is expensive but i feel it is worth every penny.

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Gail Norfolk the senior Home Designer, Bury st Edmunds.She is truly professional and a master at design.Having moved from a much loved home to a house that held very little interest for me. I contacted the Neptune store.Gail’s understanding of enhancing a home, for filled her promise, of making me “fall in love” with the home. The beautifully drawn diagram of her vision of the sitting room, showing Neptune features, colours and ideas is exciting, and when the work is completed will make me very proud, to show off to my friends.I am so grateful to Gail, she made the whole experience fun, and exciting. Also for Neptunes designs, colour ideas, and quality.It has been a truly amazing experience.Regards,Suzanne Dobney

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A wonderful service as always at the beautiful Neptune Store in Canterbury. The ladies are so warm and welcoming and it is a complete joy to shop there. A incredibly thoughtful touch was the candle they gifted me for moving into my first home. A truly standout touch and it has made my weekend. Thank you again and I cannot wait to pop in again soon to see what lovely new bits you have in store for the new season!

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Liz was so helpful and artistic arranging the flower/ stems arrangement in the vase. I’m so delighted with it. I’ve had many positive comments from friends. It looks perfect.

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Great customer service with staff in Chiswick store where I ordered on the phone. Really swift delivery and the delivery team were super helpful and nice.

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I ordered faux gypsophylia and it looks nothing like gypsophylia at all. I’m not even sure it’s meant to be gyp. Only ordered 2 sprigs yet they were delivered in 2 absolutely huge boxes. It’s so expensive to return that I’m not going to bother and I live too far away from a Neptune outlet to return it personally. Very disappointed and will continue to buy gypsophylia fresh from my florist.

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The Bury team have recently helped us to design and furnish our sitting room and we are thrilled with the results. The whole process has been enjoyable, professional, timely and to the highest standard that you expect from Neptune. Jane, our designer, had a consultative approach, carefully listening to our likes and dislikes, our needs of the room, took careful note of the items we wished to retain and created a design that took all these criteria into account. The mood board and room drawings were superb and extremely professional. They are works of art in their own right! From approving the design to delivery, Jane and Bethan regularly kept us informed of progress and were readily available to answer our questions; always with a quick and courteous turn-around. On the day of delivery, Jane joined us to receive the furniture and dress the room. The delivery team were also courteous, respectful and helped with tips on keeping the furniture clean and how to adjust etc, but Jane’s dressing of the room was superb. Not just unpacking and displaying, but even helping to hang pictures! We are left with a ‘new’ sitting room that looks and feels beautiful. We are thrilled with the look of the room, but thanks to Jane’s subtle and creative suggestions (adding a picture rail, having a large rug that goes under the front legs of the furniture, suggesting heights of shelves as examples), we are incredibly happy with the feel of the room too. Jane was at pains to create a beautiful room that felt inviting, cosy and reflected us and our home; not just replicating a Neptune showroom. Our whole experience has been superb and I have since recommended this service to a colleague who has also gone through this process on the back of my recommendation with their sitting room too. They live in North Wales so used a different store but are equally happy with the Neptune offering. A huge thank you to Jane and Bethan for their creativity, support, patience and professionalism. It’s been a fabulous process with a beautiful result. Thank you so much.

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Another great experience with Neptune the staff and Jane my designer were alway on hand to help with any questions and updates with my order. They have created another beautiful living space within my home. Thank you Jane and your team.

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Arundel 12 seater table and Montague chairs (12) Great service and easy ordering at the Hove store. Toby and Tanya so welcoming. Love visiting there and always manage to purchase something.

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Always a pleasure to shop in Neptune Bury St Edmunds….All the team there are helpful and a pleasure to talk to !

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Very easy to order the products. So many I liked, I could have picked a lorry load! And the good thing was, they arrived very quickly so I didn’t have to wait very long before I could admire them in my home. The packaging was very sturdy and well wrapped too. Brilliant service, thank you!

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Always a warm and friendly welcome. Staff are so helpful especially Chantelle who goes the extra mile to help with ideas and solutions. Thank you Neptune Colchester you have bought pleasure into shopping which sadly is lacking elsewhere nowadays ! 5star service.

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It is one of the most perfect shopping experiences I have. It’s not only shopping, it’s a total experience. The Chichester store envelopes you with grace and design perfection. The staff are helpful and so kind when I visit with my 91 year old mother (her go to destination when she comes to stay), they always offer her a cup of tea and coffee. She does her Christmas shopping there each year.

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I’ve bought a lot of stuff at Neptune Bury St Edmunds. The staff there are always helpful and informative but I really want to mention the delivery guys! They kept in touch by phone and let me know exactly when they would be there, when they arrived, to the minute that they said they would, they were extremely helpful and even took one of the really heavy items upstairs without the usual moaning, even offering to take off their shoes! I am so fed up with the companies that give you a delivery time that spans six hours and you sit there like a dork and then they don’t even turn up, or even worse, that annoying “tried to deliver but you were out” card. You don’t get that with Neptune Bury St Edmunds.. so thanks!

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Fantastic design service. We used Neptune Southport for a paint consultation, lounge room design, kitchen design and utility design. We could not be happier with the results. The paint colours look amazing in every room and compliment each other to create cohesive flow throughout the house. The kitchen and utility designs work beautifully and the functionality of all the rooms is amazing. Our lounge was a tricky space and again the designer ensured it was furnished beautifully and issues were resolved. In all we feel that the designers really understood the project and what we wanted to achieve and we love the results.

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Had exactly what I was looking for at a reasonable price. My order arrived quickly

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I have enjoyed being a Neptune customer for several years and with my recent purchase, as always, have been totally delighted with my online purchase in terms quality and the speed with which it was dispatched.

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I don’t live near the store so I called to ask advice on the colours on some of the products before I placed an order. Elenor answered and was so helpful, she went around the store checking things so me. She couldn’t have been more helpful. I was so grateful it saved me a 5 hour return trip! Thank you so much

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Fantastic choice of quality products,Attention to detail is key.The after sale care is brilliant they really can’t do enough to helpI have been shopping with Neptune for years and have never been disappointed with anything.Thank you Neptune for being reliable.

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Great quality oak coffee table. Same as advertised. Great service. My third price of furniture from Neptune.

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Love the quality of the products I ordered and am delighted with them. Quick delivery and well packaged. Just a shame there isn’t a Neptune nearer to me in East Lancashire. Ribble Valley would be a good location for one of your beautiful stores.

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Needed to replace a drawer knob. Customer service at Neptune Cheltenham were very helpful and sent a replacement within three days.Thank you

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Visited Neptune, Knutsford on Sunday and was so impressed. The showroom is incredible. Beautiful displays to tempt me to purchase items for my home. To add to my anazing experience the sales assistant I was lucky to have assist me was so knowledgeable, helpful and just lovely. Her name was Lyndsay. Thank you so much for all your help. The place is immaculate and so inspiring. Will be returning soon.

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I visited Neptune Cheltenham to make sure the Ludlow stools were comfortable, the staff there were soo friendly and helpful and I was assured that the stool was perfect and have been very happy with my purchase, yes you pay more here but the quality is well worth it. The showroom is worth the visit.

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I’m aware the cost of some of these items is over and above what can be sourced elsewhere. However, the quality and craftsmanship here truly do speak for themselves. Every cent absolutely justified

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The sideboard that I ordered is a lovely piece. The size is perfect and it is of high quality. The two delivery men were wonderful. They brought it in, carefully unwrapped it and placed it in position with a happy cheerful disposition. A very good experience and having just renovated my house – it’s rare to have such quality and care.

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I had a fantastic experience today at Neptune in Weybridge.After walking into the showroom this week wanting advice on how to display artificial flowers with my own vase, Josh Grimwood gave me the opportunity to come in store with a few stems of my own to see how we could mix and match with what was on offer in store.He suggested taking a few photos of the space I had at home and how we could create a beautiful arrangement together.He was incredibly understanding, took time with the structure, agreed between us on what colours I liked mixed with greenery they could offer.We came up with an amazing result, which I’m truly genuinely happy with.I would highly recommend Neptune and Weybridge.Thank you, I now have a centrepiece in my home.

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Great experience shopping with Neptune, from start to finish it was easy. I spoke with a lady called Emily today on the phone and she was so helpful and friendly, great service from Neptune will shop again 🙂

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Very happy with the quality and style of Neptune furniture. The staff at the Bury St Edmunds branch are exceptional

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Emailed customer service who responded quickly. They sent a link for a product and ordered and sent it quickly. Excellent service once again.

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Offers great quality design items at affordable prices

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We called in to buy a pendant light for the dining room. It came about 3 days later, it was easy to install, good quality and illuminates the table perfectly. Very pleased

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We were able to view our Buckingham rectangular mirror in Neptune’s Chesham showroom then ordered it custom painted in a beautiful shade of paprika which perfectly compliments our dining room. Superb quality and efficient service throughout.

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Great website, easy to use, had exactly what we wanted and speedy dispatch = what is not to love about Neptune. Perfect service – again! Thank you.

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love this store, The products are amazing and of really good quality. the staff are so friendly and helpful. Its a real calming space and full of inspiration and great ideas for design/layouts. I could spend a fortune in here!

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We ordered our Chichester kitchen through Neptune, and then several bespoke cabinets afterwards. The customer service has been excellent from start to finish and the end product has been stunning. A particular mention to the designers who helped us to choose the right kitchen for our space, and to the project managers and fitters who were very professional and made installation easy. Looking forward to planning our next room and wouldn’t hesitate to recommend Neptune to others.

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The staff at Tonbridge are off the scale helpful. Please may I acknowledge Sophie in your team. I have spoken to her twice in the last month. Once for advice on products and once for stock availability. On the occasion of stock availability, it was something as simple as, for sentimental reasons, I was looking for a matching Porter frames to one I received as a gift for Christmas. Sophie said she would check stocks and call me back. Within 5 minutes she did and offered to put them aside for me, of which I collected the following weekend. She couldn’t have been more friendly, efficient and helpful. I have since recommended Neptune to a friend who has mafe three furniture purchases. This is based on the service that Sophie have. She is an asset to Neptune. Hold onto her. And please pass my personal thanks onto her.

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Item dispatched and received quickly. The allium stems are gorgeous, so realistic. Quality is first class. Will be ordering again.

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My order was accepted promptly & I was told when to expect my purchase. I was told when the parcel left & who the Carrier was. The Carrier notified me when to expect the parcel, between 14.19 & 15.19 on a certain day. Arrived, well packaged at 14.19! Very impressed with every aspect of this company, especially the finished product, which I love and sits on my table lamp nicely.

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I recently purchased the Edinburgh console table and side table. They look absolutely stunning in my spaces. So thrilled with them. They are classic pieces that will stand the test of time. Quality craftsmanship. Great delivery service as well.

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Henley Oak Kitchen……..Our beautiful Neptune Henley oak kitchen wouldn’t exist without many people. I would like to particularly thank the following: Lucy and the In-house team at Neptune Edgbaston, from the initial phone call enquiry, setting up the follow-up meeting with our dedicated kitchen designer and ensuring the final project was delivered on time and to our expectations. I have to say the Edgbaston store is superb, it was particularly helpful having all the kitchen options on-site making the decision process a lot easier. To Jackie who did a fantastic job designing the kitchen and took on board the vision we had and incorporated everything we wanted. As they say, it is all in the detail and Jackie certainly delivered. A huge thank you to John and the Neptune bespoke team in Swindon.John has been amazing, from the initial meeting with the builders, managing the installation and finally to the final hand over. No question/query has been unanswered and no detail no matter how small has been ignored. The bespoke team have certainly delivered, Some of the pieces you have created have been challenging, but the final product looks and Is fantastic, thank you.And finally, but no means least to James and Liam, fitters extraordinaire. Their work was meticulous.Would I recommend Neptune, yes I would without hesitation.

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Very pleased with the sideboard, the paint finish is lovely and looks great.We experienced friendly and efficient service in store and the delivery team were great.

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Best paint I have used to date. Two good coats and job done. Depth of colour (cactus) was amazing. No paint stink afterwards. Yes, it’s more costly than the usual brands but worth the extra pounds for a product that goes on like a dream and created a beautiful room.

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Always great. The rug I bought is perfect and it fits in beautifully with my other Neptune furniture. Arrived very promptly and actually earlier than advised.

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Superb product for life! …..or until we want to change it. Excellent customer service! Everything and everyone from start to finish! Worth every penny and I would recommend to all who want a kitchen to be really proud of!

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We have a lifetime guarantee with our Neptune kitchen. The sink tap started dripping and we were sent a replacement cartridge but had to fit it ourselves. I think I would have expected this fitting to have been done by Neptune. However the tap doesn’t drip any more.

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Having had our marvellous Neptune kitchen installed in 2018, we were pleasantly surprised to be reminded that we had a lifetime guarantee covering everything. Although our problems were very minor, we were able to have a couple of drawer runners re-fitted and an overhead cupboard retaining strut replaced.The kitchen really feels like new again!

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We recently made a purchase of the Clovelly dining set from their Chesham shop and subsequenty noticed that the range included mugs to match.We ordered these online and these were delivered in quick time via DPD, items being well packaged. Great service from both parties and would use again.

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Went to Neptune Hailsham while on a visit to England in November 2023. The staff where so helpful and followed up with me on my return to Ireland to make sure my purchase would arrive safely and on time. Lucy Doswell was my contact and she was great. It arrived safely today 14th Feb 24 as promised. Highly recommend Neptune in Hailsham. Thank you

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Delivered new sideboard. Placed it where it needed to be taking care and explained how to look after it. Polite and very friendly. Great service and very pleased with it.

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