BetNeptune Review

As always great quality items. I ordered online and items arrived promptly and well packaged

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Neptune arrived on the Day and Time they said they would .The delivery went very smoothly and the 2 delivery guys were polite and very professional and helpful. Have always found this with deliveries from Neptune

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I find the staff, in general rude and give the impression they have far more important things to do than help you.

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The staff were so helpful as always and helped me make the right decision with the choice of fabric and colour. Nothing is ever too much trouble and the customer always comes first at Neptune.

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The Chesham shop was very busy today but yet the staff there were very friendly and helpful, as usual.They were all good and very patient but the star of the team was the young lady who looked after us (and our little dog). When asked, she told us her name is Emily Grace. But they are all super-helpful !

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Having visited the Weybridge store I would like to mention firstly Helen for her fabulous customer service.She took the time to go though colours and options for a table display with table mats, napkins,table runners all great advice without being pushy.She was chatty and genuinely interested in what I was trying to achieve.I also got chatting to Chris who has been so helpful in following up with a query I had regarding an item.All in all a very happy customer.Never been disappointed in anything I have bought from Neptune.It’s always a pleasure to go in the store.

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Staff maketh the store. Amelia and Lee went out of their way to get some festoon bulbs and cushions to me in just a few days which is terrific at this time of the year. Brilliant to deal with by email and phone as we are 200 miles away.

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We used the design service with Jess, who was fantastic, she made the whole process extremely easy and we are thrilled with how the room turned out.The new store is excellent and we are already working with Jess on further spaces, and can’t wait to see the results!

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The team at Hove Neptune were very helpful & friendly & I’m very pleased with my order, thank you!

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Products were exactly as described, packaged really well and arrived quickly.

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Great from start to finish of our new utility/ bootroom. Wonderful team and incredible product. Great quality and attention to detail. They go above and beyond. Couldn’t recommend more highly.

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Ordering and delivery service first class. Poor communication around likely delivery and certainty of delivery was not given until very last minute. One item was causing the delay but it did create unnecessary stress. Also two smaller items were added by us and we were told all would arrive together but this didn’t happen. Delivery team and front of house staff were excellent which helped to make up for the middle part!

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Great design (Harriet in Bristol) and great furniture. All available on our order was delivered today ready for Christmas. Lee and Craig who delivered and built the furniture onsite were excellent and could not do enough to make sure everything was perfect before leaving. They made sure to inform me about care for the products and to call if there any issues. All along design to delivery excellent. Great products basically getting what you pay for which is quality and service.

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Fantastic service in store. Also extremely helpful and courteous delivery drivers. They really are just the best!

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Love all of Neptune products. Delighted with my Keats lights. I purchase the same one in two colours to see which ones suited my bathroom and I am returned the others and Neptune were amazing – no hassle or quibble and will collect soon. Thank you!

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We are thrilled with our new living area!Leila guided us through the design process and has been supportive from the beginning. At our initial meeting she learned of our preferences with regards to colours and style, she then transformed our expectations into a beautiful, comfortable and welcoming space. Thank you for all your help and support, you really have been brilliant!

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I’m not very good at writing reviews. I am extremely happy withe service and the goods that I ordered. They arrived very quickly.

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The Neptune products are good quality and well designed for on trend house lovers

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Absolutely faultless with great customer service. I can’t fault Neptune for the quality of their goods (dining chairs in this case) or their customer service. They have been extremely helpful and helped us deal with a return/exchange in an excellent manner. I can’t fault them.

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Excellent product & just as lovely as I hoped it would be. Delighted with it. Brightens up a corner of the room & unusual frame

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Very disappointed in the online store. Ordered a 2-seater Arundel bench and a pair of Wardley dining chairs on the 6th of December to match our recent dining table purchase. Prior to paying, and after inputting my address, was shown an estimated delivery date of 11th-18th December, perfect for having the family round at Christmas! Paid for the furniture only to receive a confirmation email with an estimated delivery date of March 2024. “Re-ordered” the exact same furniture a few days later and was again shown an estimated delivery date of January 2024. Now I’m stuck with no seating at my lovely table for Christmas. Might as well have my table back, I will take my £5,000 elsewhere. When I called up customer services the poor lady didn’t even try to expedite delivery, she just said she would pass on my observations to the online team and process the refund.

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Incorrect pricing is very frustrating.Saw a nice floor lamp with shade in the Guildford store, am accustomed to Neptune’s price levels so was not surprised to see it priced at £255. I enquired and was told it is in stock for delivery. I took a picture of the ticket to be sure I had the right model etc., came home to order online, identical lamp plus shade shows as £295. Called to store to query, was told “ah sorry we’ve got the price label wrong”, despite this being a printed ticket with clear unambiguous details. No suggestion that they would honour the price shown in store, which is what any decent firm would do when they make a mistake. Instead of leaving me feeling good about Neptune, they’ve left me wanting to give them a poor review on Trustpilot and a story to tell others about my Neptune experience. No winners here, whereas a gesture to offer at the ticketed price would had been a better outcome for everyone. Frankly I doubt that Neptune would lose money selling a lamp for £255…

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Thank you so much KATIE, EMILY & SHANON, HAILSHAM. I am so impressed with your customer service it is second to none.Christmas time is so busy in retail and I am unable to mobilise at present therefore my purchase was via the phone.I phoned the shop on Sunday and was able to work out with help from EMILY the best CANDLE LANTERN to fit in my fireplace and the CANDLES that would fit, all were ordered she was so helpful. Unfortunately the next day KATIE phoned to state that there was a problem with the order she then went on to say that she would be able to bring the items to my home, which I found to be so helpful, she also suggested that she would bring out the other sizes of LATERNS just to check I had the correct one.Katie came out on a very wet day, it was late and she had other work commitments, she did not rush but checked that I was happy. The LATERN is perfect.I am so looking forward to be able to go back to the shop after Christmas when I will be back on my feet. I love NEPTUNE in HAILSHAM it is always such a lovely visit. KATIE, EMILY & SHANON are amazing. Thanks again, Lena Fouracre

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Really helpful staff in-store. Thorough follow up on orders placed. Nice people to deal with.

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I was disappointed on receiving the hurricane jar. It has three small flaws in the glass. I felt this was not brand new but could possibly be a display item. It appeared to have been “used” previously. So unfortunately very disappointed. Mrs J Meadows

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After ordering my 2 chairs I was contacted by Neptune to give me a date of delivery. On the day I was contacted by the delivery team as to a time of delivery, when they arrived they were very professional and took all of the packaging off in the van and were very careful installing my chairs. Brilliant service throughout.

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I like the company their style and furnishings… but the paint I bought – Driftwood Eggshell – needs at least three coats not two as stated on the tin. I painted a white primed door frame with two coats of eggshell and could still see the primer peeping through it needed an extra coat in one instance I painted a door frame 4 times. I also don’t think the paint isn’t hard-wearing as after a week or two of hardening off, the paint still came off if slightly knocked. I ended up varnishing the surfaces to protect them.

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The service was professional and friendly and helped with ordering by a great member of staff at the Hove branch of Neptune. Received some great chairs by some extremely polite and careful delivery men. Am equally pleased with the rugs I have just received.

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Delighted to have found some good quality coolie shaped lamp shades, instead of the usual empire and drum shades. The coolie shades give a very different pretty twinkling light to dark corners, compared to the rather dull bland light given by empire and drum shades.Im so pleased a company has decided to sell these lamp shades instead of the usual ones which are getting a bit boring now.

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Very happy with our coffee table, fits in perfectly with our previous purchases from Neptune. The only downside was I had to chase for information on delivery date again, a bit more notice and info needed between ordering and delivery but everything else tiptop

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Incredible service and products The staff are incredibly helpful and knowledgeable. The interior design of the outlet is beautiful and a gret showcase of the Neptune range.

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Excellent service as always, I have shopped with Neptune for many years , Bury St Edmunds branch, and consistently experienced first class service, staff always ‘go the extra mile” to be helpful. Seasons greetings to all!

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We recently asked Patsy and the team from Cheltenham to design our new kitchen and utility room. The latter has now been finished and has made a huge difference to that space – it has been transformed and looks fabulous. Great advice and service. Looking forward now to working on the new kitchen.

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I am very pleased with my lampshade. The colour,material and overall quality of the shade makes my lamp look stylish.

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Thank you so much to Neptune for hosting a wonderful wreath making workshop this morning. We were warmly greeted by lovely Debs with a cup of tea before starting and refreshments throughout. Laura was well organised and happy to share her knowledge and guide us through the process of making our wreaths. We always love to attend these workshops at the Chichester store.

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Bought placemats and a laundry baskets from the website. Both are high quality (as I expected) and delivery was quick and straightforward.

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I am very happy with my purchases, they arrived when stated . The boxes were bashed but I think that occurred in transit so it was just as well they were well packaged or I fear the glass might have smashed.

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I want to say a huge thank you to the lovely team at the Neptune store in Bath! My jewellery brand Ballinger hosted a pop up within the store as part of Neptune’s Christmas market event and it was a hugely successful weekend for me. The Neptune team is so friendly, knowledgable and professional – nothing is ever too much trouble for them and they really go above and beyond. The store is absolutely beautiful too (when can I move in?!) and I particularly want to thank the wonderful Maisie Read for inviting me to showcase my brand at the event. I can’t wait to take part in your summer event next year! ✨

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Love the colour, love the service – and the paint works really well with good coverage and easy clean up = very happy!

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Beautiful mats , matching coasters and napkin rings . Well made and just the right size to allow for a full table of guests . Lovely silver shade for my neutral colour themed Christmas table this year !I am really pleased with them .

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We sourced our new kitchen from Neptune, Tonbridge. We appreciated Bill Benson’s design inputs and listening approach. The installation went smoothly, ably managed and quality controlled by James Booth.

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Today I was absolutely blown away by the lovely lady I spoke with on the phone, her name was Emily and she was so helpful. I’m not very good with online stuff so it was such a relief to speak to an actual person who knows what they’re talking about. Wonderful service from Neptune. Thank you

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Great shop for when you need that special quality finish. Looks expensive but their stuff is absolutely pucker

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From start to finish the service proved by Neptune was first class. I had a telephone call to confirm the delivery date, the next day the time was confirmed and the very friendly drivers rang me to advise they were half an hour away. What a great service. Oh, and we love our new mirror !

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The wonderful team at Neptune, Bath opened up their doors to allow my small business ‘The Silk Studio’ to trade at their highly successful Christmas Market this year. Not only were the team so warm and welcoming to work alongside but we’re extremely well organised, knowledgeable and professional. Maisie, the assistant store manager was especially helpful during the lead up to the event, providing different options and ideas for the layout and positioning of my stall. The shop itself is simply stunning and such a beautifully presented space filled with inspiration and a warm, inviting ambience. An incredible store ran by an incredible, hard working team. Thank you for having me.

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I had a lovely evening Wreath making at Canterbury Neptune. Neptune staff were very attentive with a lovely selection of festive food and drinks. Anna who led the wreath making was amazing with a fantastic variety of greenery and accessories on offer to make your very own wreath! Fantastic evening would highly recommend thank you x

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“I had an outstanding experience at both the Reading and Chesham store thanks to the excellent customer service provided by Laura in Chesham and Will in Reading . Their friendly demeanor, product knowledge, and willingness to assist me with a faulty item went that extra mile , which often missing these days. Thank you both for setting a high standard for customer service!”

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I love this shop, we came in for little Xmas houses and left with paint charts and advice. Customer service was amazing, and is every time we pop in

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Beautiful, weighty Carter freestanding shelves. Lovely wood. Looks so good in kitchen area. Contemporary and classy. Very happy with this. Thinking of buying side tables for next to sofas.

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With grateful thanks to everyone at Neptune Tonbridge we are now enjoying our beautiful kitchen, utility room, boot room and wine store.From start to finish the customer service we have received has been excellent.Tom Servante, the designer listened to our requirements and put together designs for each of the the rooms with meetings both in store and at our home, getting a feel for the property, our taste and how we wanted the space to work.James Booth, project managed the installation working to deadlines and dealing with our builder and other trades to make the transition between our old kitchen and the new one as smooth as possible. Neptune worked to the time table agreed.Ollie Walrond and his crew who fitted the kitchen we amazingly efficient, tidy and even brought their own coffee machine! All the boxes of which there were many were taken away. Lee the painter did the filling & touching up and was a great third pair of eyes to ensure everything was perfect.John and all the staff at the Tonbridge showroom were helpful and courteous throughout the whole process.We have enjoyed the whole experience and would have no hesitation in recommending Neptune for service, design and quality.

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