BetNeptune Review

I am a regular at Bath Neptune, I love everything! Your staff are always helpful, particularly Annabel who has a great sense of style, she has helped me with two rooms at home and is always spot on with her advice. I was at the Sunday Market at on 3 September and up she popped again, full of smiles and guidance as to which small businesses were there.

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Perfect in store service. Delivery was prompt and the delivery team were very helpful

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As you know, I ordered a Gift card for someone for their Birthday, luckily I said to expect something in the post. Today she rang me to say that she hadn’t received anything. I am really cross as this was a special Birthday

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Excellent in every way. Very pleased with my purchases packing and delivery. Highly recommend.

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Added something to my order after I had made it and was delighted that they refunded my postage Love Neptune and wish I could buy in Scotland

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A visit to Neptune is always a pleasure, staff are super friendly and so helpful. Have bought several items and always top quality

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I was kept informed about the delivery, when my order arrived it was very well packaged in quality boxes . My faux flowers where tied with ribbon and in tissue which was a lovely touch . I am happy with my purchase. I love Neptune as a brand .

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Very happy with chairs. Only problem was delivery being rearranged at short notice. When delivery did come, service was excellent.

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I love Neptune and buy lots of products from them. Their customer service is second to none and delivery staff always really helpful

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A lovely idea and we bought candles and cheese from the market and a cup from Neptune. My feedback if you wanted to improve anything:- Ticket said 9.30 but store/event didn’t open until 10am on Sunday – No one checked our ticket which was fine but would have been nice if ticket holders got a little goody bay or gift? – We LOVE Neptune but not sure the Neptune side of the event was capitalised? Maybe we missed something But overall it was lovely and if you do a Christmas version we will be back!

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Amazing summer market at Neptune Bath, great products, friendly staff.

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Arrived at 9.30 at the time we booked to find nothing ready. Thought we would have a coffee and wait for everything to get set up and although it looked very open was told very sharply by a member of the cafe staff they weren’t open until 10 If you advertise an event to start at 9.30 then it should be ready

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Lovely store. The best Neptune one I have visited. Jaq’s cafe is great. A real asset to the shop. All makes for a good experience. Always a pleasure to visit.

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Customer service said my Neptune tallboy must have been repainted as the picture I showed wasn’t a Neptune colour. I ordered the Juniper touch up paint nevertheless and it was a perfect match!

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A beautiful shop with lovely helpful staff. Really a treat to visit.

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The service and friendliness and knowledge of the people in the Cambridge store makes it such an easy and pleasant experience

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The staff are just so friendly &helpful.The displays in eachroom are so well done it’ssuch a lovely store to visit &very rarely leave withoutbuying something. Susan White.

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Great quality. Helpful courteous staff both on delivery & build, and after-sales customer service.The delivery guys built the garden furniture and took great care with positioning, and instructing me on use of parasol. Took all packing away.Excellent service, start to finish.

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As always it is the quality of the items, furniture etc. that is associated with Neptune that is the strongest selling point. This was just a woven tray, “…. but not just any woven tray, it was/is a Neptune woven tray and that matters

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I absolutely love this store. I bought a beautiful sheepskin rug, some vintage cheese and incredible olives. Many beautiful offerings in a gorgeous setting.We will be back!

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I have dealt with Neptune for many years and I have never had a problem with them. They are a very professional company and are very keen to please.

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Bought 2 pictures from your store and we were unsure how to hang them rang the store and they took their pictures down and sent pics of how it was done. Very helpful

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I can only comment on ordering to delivery as I haven’t yet used the paint. The ordering process was easy and delivery was earlier than expected which was great. The paint was well packed and arrived in perfect condition.

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Great, quality framed print ordered and delivered much quicker than quoted time. Very well packaged, good deliver communication. The two prints look amazing.

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I bought two Hanover Cordless Lamps online. When they arrived both had different chargers. Thought nothing of it & placed them either end of my mantle place. After a week or so I noticed one was taller and the light was different in both. So I rang Neptune & they advised me to bring them back & try match with display models. So I drove the 40mins to Neptune Global village & when i arrived the assistant said I was misinformed, no two lamps are the same. Also I was outside the 14 days for exchange. She also said display models have been there for 2 years. When there I made another purchase of €180 & asked for discount based on inconvenience & this was declined. That aside my lamps retail at €260 each & I’m not convinced they’re all different. I think they came from two different batches.Was never at any stage offered an apology. Wrote my feedback last week & asked for a response, have heard nothing back!Love the lamps however extremely disappointed with my experience. For such a high end brand they lack customer focus!

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Delivery turned up as planned, 30 min warning ser up furniture and cleared away all packing. Product excellent

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The glasses are paper thin and one broke when washing it. Very surprised that Neptune sold such poor quality goods. Neptune provided a full refund without me asking. Excellent service and my faith in Neptune restored.

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The cushions for my Neptune dining chairs are well made but far too thin for any comfort…not up to the usual high standard I have previously experienced from Neptune.

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delivery of one small sample pot of paint took 4 days which was disappointing when some retailers sent next day delivery

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I was very pleased with my recent purchase, the Bowsley jugs are lovely quality love the detail on the bottom of the handle neutral colour which blend in with any colour scheme, recommend.

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The whole journey from selecting my kitchen, the design and installation has been such a positive experience.The team have been great and attention to detail perfect.I would recommend taking a look at Neptune for your kitchen.

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Arrived in time and fairly easy to put together although instructions had an error but still fairly straight forward. The chair looks very good and sturdy but beware that it is rather small. Ideal for a woman but for a 6ft 4 inch tall well built chap ( my husband) it was really too small. Nice chair though which gives good support to lumber region.

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Fabulous visit to Neptune Edgebaston today. Such a stunning store and staff were super nice and helpful. I will be back ❤️

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Everyone worked well, the fitter, the designer and it all came together smoothly and on time abd we are very pleased with the final result.

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Pictures and clock arrived in perfect condition. They were as described and really well packaged. They go brilliantly with our modern shaker style kitchen.

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The Assistant was new to the Company. However, she was most knowledgeable and extremely helpful. She delivered excellent service and customer care. A credit to your Company.

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Very easy to order on line.it came really quickly.it’s beautiful.delivered super quick in great condition.

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Staff were very good, interested, found flowers we wanted, packed them beautifully. And a beautiful store Thsnkyou

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The Belfast Neptune shop is absolutely amazing were the staff go over and above their call of duty to assist and help you. I love the ambiance of the shop were every attention to details has been considered. I am in love with their tableware which is totally unique and of an amazing quality. I strongly recommend a visit.

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We have like Neptune for many years. We wanted some new armchairs and were told to go to HQ in Swindon as they had all pieces. Unfortunately our experience was mixed nothing was labelled so you wondering around guessing. Staff were nice. So we thought we will pop into the Cheltenham store as a last attempt. The friendly managed welcomed us looked into a online order for me and handed us over to Flo. Flo listened to what we were looking for and guided us through the samples. Then when we found different armchairs she was so patient in discussing this and helping to order them later in the day. I think with these higher price products this level of customer service is what you are looking for. The understanding that creating the home you want takes time, thought and patience. Everything was explained by Flo, in terms of delivery and lead times. I am so glad we went to the Cheltenham store and met the friendly and helpful team there.

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Neptunes paints are simply the best and incredibly good value. Have used them for years in different houses. Colours outstanding.

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So pleased with my beautiful little oak stool/side table and the delivery was prompt and professional. Perfect!

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We are delighted with our beautiful Neptune kitchen. The whole process from design to installation and beyond went smoothly, and all of the team were friendly, professional and great to work with. Beth and Claire took time with the design. They always listened, made helpful suggestions and communicated well with us over amendments to ensure that the overall result was perfect. We love the style, colours and practicality of the kitchen as well as the quality of the products. Jen managed the ordering process well, including efficiently organising a replacement when the wrong oven was delivered. James did an excellent job as project manager, getting the technical details exactly right and even overseeing the installation while we were on holiday. Ben (fitter) and Matt (painter) worked skilfully and carefully and everything was completed with no mess. Thank you all for working on our project. We would be very happy to recommend Neptune Cambridge

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Excellent Love love love my tableArrived on planned dateGood comunicationDelivery and fitting efficient and very good

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Love popping into Neptune for a browse. Super helpful and lovely staff team, always on hand to advise and suggest without being pushy, plus they make you coffee!!

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Lovely Quality. I have had numerous pieces from Neptune as I have redeveloped and renewed our dining room. The quality is great and the delivery service excellent. They keep you up to date with any order that is being bespoke made. Can highly recommend them.

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Received very helpful assistance when I called customer service today. I had made an error on my order and was reassured that it had already been resolved by Neptune. I have been purchasing a few things for my new home from this company and cannot recommend Neptune enough. Everything I receive is beautifully and sustainably packaged and all of the Neptune team both at the Winchester store or customer services are so friendly, caring and efficient. I am very happy with my purchases as well !

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We enjoyed a warm welcome at the store with croissants, coffees and smiles, ready for our mood board experience. Bethan, guided us through creating a mood board to use within our own homes and offered valuable advice on all aspects of creating a room scheme. The session helped pull together a scheme and helped enormously in getting it right! Our boards left with us along with additional colour charts, an interior magazine and follow up information.Would thoroughly recommend the experience and we look forward to booking another one, for another room scheme.

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Prompt polite delivery men Warning phone calls of arrival time Only gripe chairs arrived unwrapped and covered in dust Asked why Storage

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Online order was easy and the lights arrived much earlier than I expected – with notice from the delivery company.Lights were very well packed. Installation was straight forward, the hardest hit was cutting the un wanted chain links. The lights are gorgeous.

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