BetNeptune Review

Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start painting!We both had a really enjoyable morning.. Debbie was great (as were all the Neptune ladies).. really engaging with the girls and getting their creative juices flowing! Would definitely recommend and we’d love to do another!Keep going!!! Looking forward to more events!!

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Shop layout is always beautiful and staff are equally lovely. Always on hand to answer questions, hospitable but not pushy. Love the range of classic, well made products. Expensive but beautiful.

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Lovely friendly welcome, very knowledgeable and great advice when purchasing a range of items Thank you to Stacey , Taylor and Jackie all fantastic ladies and very appreciative of your help

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We are so pleased with our new Utility/Boot Room designed by the wonderfully talented Gill from Neptune, Farnham. Gill helped us every step of the way with the design process; choosing the right colours, textures and finishes to create a space that felt practical and beautiful. Every step of the process was seamless, from concept through to the final home visit to ensure we were happy with the completed space. We’ll definitely be using Gill and her team to help with future projects in our home.

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Still waiting for an order I placed weeks ago .. I have ordered later and that has been received safely.. if one small item is out of stock the bulk of order should be sent .

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It is really value of money. Very friendly environment and helpful to decide my order, absolute professional ser ice. Very good quality of products and no delays or problems with delivery. This last part is equals importance as well.

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We have just completed our kitchen renovations and are delighted with the service and final outcome from the whole team at the Colchester store. On our first visit to the store we were greeted by the lovely and very informative Christina, who we have dealt with throughout for various pieces of furniture, accessories and advice. Our designer, Rebekah was excellent, very friendly and professional, nothing was too much trouble, she listened to our wishes and produced a kitchen we just couldn’t say no to!Rob, our project manager was there alongside us from start to finish, which made the whole process seamless, again nothing was too much trouble, he was always on hand to answer any questions, queries and technical issues that arose, another gem in the Neptune family.This takes us on to Darren, our appointed fitter and the only word we can use is Wow! His attention to detail was phenomenal, he worked tirelessly to complete the fitting of the kitchen not only on time but also to an exceptional standard. He was polite, friendly, professional and very tidy, at the end of each day you would never know we were in the middle of extensive works.Once fitted Chris was sent in to give the final, signature coat of paint and again, his attention to detail, care and professionalism was second to none.Our whole journey from start to finish has been faultless, the end result has more than exceeded our expectations, well done to ALL the team at Colchester, carry on with the excellent service you provide.Paul and Kay French

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As is always the case everyone at the Neptune bury st Edmunds store are second to none. Emily has kept us informed throughout even arranging delivery to the store and for Steve to collect from there instead as we couldn’t guarantee being home for the delivery. Since we had the kitchen fitted nearly two years ago if we have ever had an issue the store has resolved it as soon as is physically possible! It is genuiunly a pleasure dealing with all at Neptune. As for Steve’s workmanship as is the rest of the experience his work is second to none, and it is a pleasure to have Steve come into our house to do any work, he is always ensuring he isn’t impacting you as the homeowner at all, it’s like having a member of family in the house, and once complete Steve always always leaves the house in a tidy manor. Thankyou to all involved

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Everyone from the wonderful staff at the Canterbury store, to the two lovely men who delivered my tiles, went beyond the quality of service in most stores today. It was obvious I was dealing with a superior business.

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Emmaleigh from the Guildford store couldn’t have been more helpful. I’d never shopped at Neptune before but am so impressed by the staff and the quality of the products. I’m now a regular customer for sure. I even got a follow up e-mail to see if I needed anymore help – just fantastic.

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Not only is Neptune furniture stylish in a lovely rustic way, but the staff at Guildford saved me from making a few errors and planned the right amount of furniture for each room which was wonderful. One of the Guildford girls on her way home for the evening brought a sample chair for me to check how it would fit in the space I had available, this was over and above my expectations. Recently I had an issue with a piece of garden furniture and it was replaced without any hesitation. Warm wishes to Neptune Guildford Well Done Thank you.

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The staff at Neptune managed the project very well.They were friendly, professional and easy to contact with plans and alterations being made at the Hove shop. The furniture was delivered on time after a comprehensive survey.The schedules were adhered to.There was some waiting time with lamps and taps but this was more to do with Brexit! We would have no hesitation to recommend the Neptune experience.

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This company has never let me down irrespective of what it is I need. I regularly use the live query box on the site and find it so helpful to get immediate help. I love all Neptune’s products. I find them so honest and well made.

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Great service and product, expensive but worth every penny and the delivery men were so lovely. Really efficient and quick delivery to.

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Excellent all round service starting and concluding with absolutely superb assistance on a number of questions to Laura Munslow. A great product/service right through to delivery

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Great range of stock and we bought some mugs. Nice ladies behind the counter and all done speedily. Had a lovely coffee and cake and on our way after a quick zip round the amazing showrooms.

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Beautiful furniture that is made to last. The service was outstanding from order through to delivery. Highly recommended.

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We bought a cable-free lamp a few years ago and love it. Sadly the charger broke but Neptune were happy to send out another one over a year after we ordered it, great service!

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Neptune products are always great. This time the wait for my light fittings was quite long, with the arrival date being changed a few times, but very happy with them!

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Neptune in Chichester is an absolute delight to visit. The beautifully designed showroom displays their wonderful range of furniture and home accessories so well. Excellent customer service, staff are so helpful especially Jo and Helena who really helped us on our visit recently. Would thoroughly recommend a visit.

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Thank you Gail for a fantastic mood board workshop on Saturday. It was lovely to spend time in your wonderful shop and having your guidance to think through how to plan decorating a room so that it really pops.All staff were really helpful and the coffee and cake were fab too. It would be great to do another session sometime.Thanks again 😊Susan H

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Delivery was speedy and items well packed and the quality was as I’d hoped and measurements true also.

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Staff and service was excellent, very polite, helpful and friendly.Ordered a mirror on Thursday and was delivered to our home on Monday.This was our first experience with Neptune at Canterbury certainly won’t be our last.

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Items were over 20 days late than the projected delivery date which meant I could not finish my bathroom on time. The furniture that did turn up had a significant amount of defects.

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Fabulous store and fantastic staff. Great knowledge of their product range. So so pleased with the Montague chairs and stool. Rebecca and Kate are a credit to the company

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Attended the BSE store for a Moodboard workshop, although have visited many times to pick up smaller bits and pieces.Workshop was fabulous, left with some great new ideas, Gail and her colleague were excellent, making us all feel relaxed and testing out our ideas. Highly recommend and can’t wait to catch up with Gail and the team again to bring the room to life!Also wanted to flag how welcoming all the staff were to my incredibly sassy little cocker spaniel, when I brought her with me one time. She’s a big fan.

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We have recently used the design team at York to refurbish two rooms. The experience from start to finish was fantastic. The designer took the time to understand our needs and how we used the rooms, visited the house to get a feel for the light and space within the rooms and the designs we got back were everything we could have hoped for and more. Nothing was too much trouble the whole team from design to customer service to the delivery team were excellent, professional, polite, and friendly. I will certainly use the design team again, the details and thought that went in to the designs and the finished rooms was superb.

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Wonderful to visit the store yesterday, such beautiful things whatever you want. Jo was fantastic. I’ll be back!Thank tou

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Excellent service – goods delivered well packaged and promptly. Great quality and very stylish products.

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I was given wrong advice via customer support email. I called the Farnham shop to verify and was given the correct advice. The lady was so helpful and managed to order the extra marble tiles I needed to arrive the next day. She went the extra mile and that’s really appreciated. I’ll definitely be shopping at Neptune again! We plan to get a bed and some paint for our next project.

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A little disappointed with the sheepskin rug received. I fully appreciate that fleeces vary, but the first two received are twice as thick as the third one I ordered. At a cost of £155 per rug I would expect a better quality. Purchased on-line.

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always very helpful ,however small or large your purchase is.delivery came on time all stress free.

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The delay for delivery started at 5/6 weeks, it was then extended for a further month.It was only when I phoned Customer Services that delivery was made 6 weeks following ordering. Furthermore the granite table was not as ordered, it had no central hole to accommodate a parasol. Very poor service.

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Big thanks to Emily and Georgia for designing our bedroom and dining room! The process was a pleasure and we love the end result. Thanks to the whole team at Neptune for sorting out any issues quickly and efficiently.

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I was kept informed of my delivery time and my kitchen carver chair was delivered exactly on time. I am delighted with my purchase and the service. I highly recommend this company.

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Haven’t received orders as they changed my shipping address and have had to drive half way round the country trying to find the houses they delivered too .. x3 times this has happened Also when actually delivered.. times between ordering and shipping are extremely delayed Ordered on store also lanterns in May and they have now updated me saying they will be there end of September

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I’ve ordered twice online with Neptune over the past 18 months, both times it said the light fittings were in stock, then after purchase, both times the receipt said expected delivery in 4 months. Long wait with no updates – I’ve had to chase both times, cancelled one order as it never arrived. They’re friendly, and the products are beautifully made – but the online shopping experience is awful.

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Shailie & Emmaleigh at Neptune Guildford are a credit to the store! We received expert advice when purchasing lamps & shades. An all round excellent customer service experience thank you!

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My order was taken 23 July with delivery stated by 30th July and the parcel still hasn’t arrived by 7 August. Very disappointed as the order was 2 birthday gifts for 30 July and 4 August. No communication or update from Neptune.

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My neptune products were delivered quickly and intact. I ordered a ceramic pot and some prints so there was a degree of delicateness. However the reason I have only given 4 stars is because I thought the amountt of packaging was excessive. It was all cardboard so easily recycled but I would say about 30% too much, even when protecting my products.

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Store is inviting to look around . Staff helpful and informative and always offer you a coffee . The furniture is of the highest quality and so is all the other products they sell .

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Purchased 3 Shaftesbury Pendant lights. Had to wait several months and all of them have bubbles in the glass. Which is a manufacturing default. I have been told by the York store that they can reorder some but these too many have imperfections.This is disappointing as the lights cost a significant amount of money.We also purchased 3 Suffolk high back chairs.2 out of the 3 have different length legs and rock. The other has a leg that has been made from different colour wood.This is disappointing and will not use or recommend Neptune again.Alot of their products are made in China and are of poor quality.Would like to be able to upload photographs.Please could you contact me as you have my contact details. It is a shame that the issues were not addressed in a more effective way when I have contacted the store previously.

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This was our second delivery of furniture in a few weeks and once again the delivery team were great, friendly and efficient even after they had to deal with a broken down van.Many thanks

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Mandy was very helpful in Colchester today – measuring Arundel bench legs to ensure they would fit under Harrogate dining table!

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I needed two new sofas, and so I qualified for a Neptune designer and she was amazing. My sitting room was transformed from a very ugly grey room, to soft blues, greens, two wonderful large Eva sofas, large footstool, two Matilda chairs, some Coniston tables, and now the room is relaxing, but also smart, and great for entertaining.

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I recently visited Neptune to find cushions for my shepherds Hut.I can’t thank Lucy enough for being so friendly & helpful with loads of advice. I now have the most beautiful shepherds hut to relax in, thanks to Lucy.

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Recently called at Neptune York.Have been looking for a picture for months, and at last found the perfect one.The staff were extremely helpful, showing pictures not in stock on the computer screen. Then arranging delivery. Also bought other things which staff were again very helpful with.Excellent quality products supported by excellent customer service.

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I love Neptune and have been a loyal customer for many years – the quality is exceptional and the staff are fantastic. The only problem I find is stock availability and delivery times. For instance, it would be incredible if next day delivery was an option. I completely understand that market pressures influence this, along with stock availability. However from a customer perspective, this would be an amazing improvement.

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Like your products a lot but whenI try to exchange an item i bought on line in store. I had to pay for the exchange before the refund comes back in a week. You’re holding my 150 and had to pay another 120.

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So pleased with my Neptune purchases. My baskets are just perfect for my requirements & lovely quality. Love my place mats too & my wren bird ornament. I need to keep off the website as I’ll keep spending!

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