BetNeptune Review

The shop was totally beautiful. Lovely experience walking slowly around, everything displayed beautifully and so many ideas to be had in store.Staff very helpful, but not pushy at all.

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Fantastic in every way! Great brand and beautiful quality – not all complete yet but will always shop at Neptune xxxx!

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Neptune – pretty things and a lot of good quality things too! I would not look any further for a high quality furniture at more or less reasonable price, which is also very well designed. But boy, oh boy, a few of your staff I had the pleasure of meeting have a snobbish attitude. Do your business a favor and train your staff to be nice. This won’t cost much but will make such a difference!! After all, you don’t want to be constantly putting your items on sale. Best of luck!

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I have recently acted as the main contractor and overall project manager on the renovation of a large Victorian house in Ipswich.The owners of the property had complete control over the finish and quite early on had decided on a Neptune kitchen.As a development company also, we have used numerous companies over the years for our kitchen supply but although heard of Neptune had not used them ourselves.I was not sure what to expect and it is always a concern when we hand control of what is a very large part of the build, over to a company that we have not worked with before. From the first site meeting with Nish, I was confident this element of the project was not going to be an issue for me.Rob the site surveyor and technical point of contact, was excellent. Renovation seldom runs smoothly and Rob made numerous site visits to discuss the M&E, check measurements during the fit out and arrange adjustments to the furniture where necessary. He was also able to move delivery and fit dates around when bad weather in March prevented us getting water tight in time. This was a welcome intervention.The fitter Alvro was also very good and rarely bothered me with fitting issues he may have had.All in all it was a really stream lined process and I would recommend Neptune to others.I cannot speak for the owners and their experience in the showroom but from my perspective I was impressed with the company and their team,Gary SallowsChapel New Homes

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Very helpful staff but delivery a week later than stated. Product on arrival beautifully presented.

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Why haven’t discovered you before? I visited on Friday, looking for a gift for a friend Laura Em( long hair) gave me loads of ideas put in my budget no hard self and no pressure. I will certainly be back for the customer service alone.

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Good service in store and a fine product. Our issue was that two of four items arrived damaged so very frustrating to have to wait for replacements. Customer service eventually called us and said there was a further delay and even after stating this was an issue we have still not had any further contact. So a few weeks later and still no wardrobe or replacement table. Disappointing from such a high end product. We chose Neptune over Susie Watson for our table and wardrobe and now feel this was a bad decision

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After not getting a good connection on the website I sent a message to be contacted immediately and told a store would contact me ….the service I got from that store was extremely impressive and this is coming from a retired buyer of Harrods and Sacks in New York. Well done Neptune

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A beautiful store with high quality products and very helpful staff. I enjoy the special events and thought the recent talk on paint colour was very informative and well organised.

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We have just finished installing our beautiful Suffolk kitchen in our house in Spain. From the moment I walked into the showroom in Cheltenham I felt so welcomed and supported in what I was looking for. From having a delicious cup of coffee to discussing the details of our project, Patsy could not have listened better or understood our space more fully. Even though small, she came up with some great ideas and advice and was endlessly patient and enthusiastic. Now it has arrived and we chose the standard colour of Driftwood and Silver Birch, which look natural and calm in our space. The craftsmanship is excellent and the interiors of each cabinet are attractive and seemingly more spacious than expected. The aftercare for installation that we have received has been very helpful. I would highly recommend Neptune for anyone looking for a new kitchen.

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Our whole experience from start to finish was exceptional. The team at Southport have been fantastic, kept us informed right the way through, nothing was too much trouble.We are absolutely delighted with the quality of our new kitchen, and the rest of the furniture we bought.It has transformed our living space !A huge thank you to Caroline and Sarah.

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Sorrel turned around our scheme and budget from initial meeting in 24 hours – brilliant service.Philip Alleston

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Overall the experience was good which is why I have 4* and feel less would be unfair and we are happy with the products. Also the men that delivered our furniture and built it were absolutely brilliant. However, with the design service the lady we were using left and after that communication wasn’t great. I had to chase to find out when items were being delivered, I was informed that one was going to be a month late and there was no apology, and I got no notice of when this item was coming and we were away so it was left outside our house for a night until our neighbour noticed and collected it. We were told a designer would come and help ‘set up the room’ but no one showed and even the delivery men were surprised by this. I understand that perhaps our order was less than others (circa £5k) but this is still a lot of money and we should be felt to be valued whatever we are spending. I did even mention how I was looking to do a lot more in our house (design 2 new sitting rooms etc) but I will seriously consider this now having had this experience.

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Purchased a nice candle in April. The wick has burned right down to the bottom leaving around 60% of the wax behind. It now doesn’t light. I politely requested their comments about this deficient item (we know Neptune candles are not cheap, but we love the fragrance) as we are fairly proficient with a range of candles in our home and we’ve not encountered this before. To be replied to with ‘read the instructions’ (I paraphrase a little) is not overly helpful …. I’ve reviewed Neptune very positively in the past so sadly this is an exception.

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I have dithered about writing a review about the Neptune sofa I bought as the staff are very good and my complaint was dealt with without quibble. However, I did waste 4 months waiting for a sofa that was not the same as the one I tested in the showroom or as per the advertisement. The ad for the Olivia sofa referred to sinking into this comfortable sofa and indeed the one in the showroom was very comfortable. However, what I received was a rock hard sofa that felt like you were sitting on a wooden bench! The problem appears to be that the furniture is made in china and quality is hit and miss. I understand from a staff member that this is a frequent problem. The showroom, interior layouts, staff and manager are all excellent but unfortunately the products that I have purchased have not. For over £3000.00 I got a sofa that was unusable. We did keep it for 3 weeks and noticed that the fabric rucked up in that short period of time so we imagine that it would not have lasted long. I was offered a full refund which was good but the waiting and wasted time was very frustrating.

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Very friendly and professional team. Lovely products and a fabulous environment. Would be even better if there was a coffee shop there too.

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Always such a treat visiting Neptune Chesham! I attended the colour event in store yesterday with a friend and we had such a lovely time. It had such a relaxing atmosphere with lots of nibbles and drinks, and a beautiful goodie bag to take home, which was a lovely surprise! The talk from Simon was so informative and interesting, and I came away with so many ideas and tips for my own home! We then enjoyed a mooch around the store, which looked beautiful as ever, and the whole team couldn’t be more attentive, friendly and welcoming throughout our visit- We always had a refreshment in hand! Overall a wonderful experience as always, and I look forward to attending lots more upcoming events in the future!

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I had a delivery today from Neptune Outlet and Paul & Jay were very friendly and took my 2 side tables and placed them where I asked. I will definitely recommend your delivery service to my friends and family.

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Love the way the shop is set out as makes it easy to visualise items in a home setting. Beautiful surroundings and overall ambience and the staff in the Harston and z Bury St Edmunds stores are very friendly. Love exploring the shop and getting inspiration for home interiors as in the middle of renovating our property. Products are expensive but you certainly get what you pay for. Highly recommend.

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I’ve just completed the first phase of work on my new house and I couldn’t have done it without the support, inspiration and direction of Vicky Hill, the Interior Designer at Knutsford Neptune. Vicky is so easy to work with and I felt a great connection with her immediately. She has an easy, relaxed, friendly style and her enthusiasm for what she does shines through. The project has felt like a collaboration. Vicky has listened to my ideas, been honest (which I greatly valued) and her commitment and support, even with the finer detail of the scheme, has been first class; she’s clearly a very talented designer. I’m very much looking forward to continuing to work with Vicky to complete my project and do so with the knowledge that I’m in very safe hands. Thanks Vicky.I’d also like to say well done to the rest of the team at the Knutsford store. They always make you feel special; a super professional, friendly bunch. x

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I love everything from Neptune and understand there was a design issue which delayed this delivery however I ordered these mugs in January and finally delivered in July!

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Patsy from the Cheltenham store helped us choose our items and gave some very helpful advice on colour, the green inside to our bookcase is really attractive and not something we would have though of doing. She came to oversee the delivery of all 4 pieces of furniture to ensure we were totally happy with the order and delivery. We could not have asked for more attention to ensure customer satisfaction.

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I ordered my mirror and lamp in February and neither were out of stock.Was then informed mirror would not arrive until end July!

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I recently had the pleasure of working with Gail from the design team and I cannot express enough how thrilled I am with the result! We now have a beautiful kitchen corner with fitted benches and table which has transformed my space into a functional and aesthetically pleasing haven.From the very start, was always available for my questions and patiently listened and responded to all my concerns, showing a genuine commitment to ensuring I was happy with the plans. But it didn’t end there – when it came to the installation, Steve, the expert fitter, demonstrated incredible skill and determination. Despite facing challenges posed by an awkward corner, he went above and beyond to ensure that everything fit perfectly. The end result exceeded my expectations. Thank you, Gail, Steve, and the entire team, for making my kitchen corner perfect for creating memories with my family.

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Customer service was excellent and so is the quality and fabric of my ottoman…. and the colour is stunning! I was called and emailed regarding the delivery and the delivery men were lovely, so professional yet super friendly. They took the packaging away and placed my ottoman in position in the bathroom on the first floor. Thank you Neptune, I wouldn’t hesitate to recommend you!!

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We are delighted with our beautiful Neptune kitchen recently installed. Beth and James made the whole process stress free and were always available to answer all our queries. Thank you to Jennifer too for her help with the project. The kitchen fitters were skilful and obliging. We couldn’t have chosen better and would certainly recommend Neptune.

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Danielle at Colchester has been such a great help to us and turned what was a daunting space for us into 2 beautiful, comfortable, cosy, stylish living rooms. A huge thank you for all your help and for understanding what our vision was and making that happen, thank you!

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Ordered a Console table from the Cheltenham branch who were very helpful. it arrived well packaged and is gorgeous.

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Its a miserable wet Monday in August, and I had seen that Neptune had a sale on, so popped in to get some wonderful washing up liquid, and I was offered a coffee! That was so welcoming, the most delicious coffee arrived in one of Neptune’s fabulous cup and saucers! I was served by a lovely young woman (Shannan) and got some excellent items (I also had to buy a cup and saucer!) I love the quality and harmonious displays and often go just to get some inspiration!

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I would just like to take this opportunity to say what excellent service and advice I received when using the in house designer Vicky Hill, who along with her very professional team of people did an amazing job transforming my home. She is extremely talented and has amazing vision and would highly recommend her to anyone thinking of using Neptune for their home.

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Went in but didn’t stay as no one acknowledged us, not even good morning or hello. After walking round decided to leave, the general atmosphere was not good, quite funereal!

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Friendly and thorough service through the whole procedure of buying a new kitchen. Designer was knowledgable and able to produce a design that met our requirements. Fitters were incredibly skilled and able to adapt on the spot where necessary to ensure a high quality job and the project manager had great communication throughout the fitting.Very much enjoyed working with everyone and very happy with the quality kitchen we have purchased.

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After purchasing the wrong item online I found the staff to be charming and helpful. Lucky to have such a lovely store in Weybridge.

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Had to chase for delivery dates for the crockery that I ordered at the beginning of the year which arrived only a few weeks ago and also received partial order for my previous order (received lamp base and no lamp). Would expect more from Neptune as they’re pricey compared to other homeware companies.

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The staff were friendly and helpful when needed. The Neptune brand and products are such good quality and have a very classy look and feel – love everything about the shop and shopping experience.

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I ordered paint online, it arrived within a few days, beautiful colour , good quality paint . Arrived well packaged for a safe delivery.

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Nothing was too much trouble for the member of staff as we tried to decide which lamp and shade would be best for our console table.Very professional, efficient and thughtful.

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I made a last minute decision to take a little trip to Neptune Edgbaston. It’s such a warm homely welcome when you enter the showroom. It is laid out so beautiful it truly gives you inspiration. The staff are always so helpful, friendly and polite

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Visited the Guildford Neptune store whilst on holiday. Staff couldn’t have been more helpful. They were friendly and courteous. I ordered 4 Wycombe dining room chairs; the store was being extended, but I didn’t notice any disruption whilst shopping. Would love to revisit but I live up North!

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Neptune is the most delightful company company to buy from. The stores are elegant, the customer-facing staff an absolute pleasure to deal with and the whole Neptune experience is a rare exemplar of customer service.I have recently bought 10 litres of paint for home delivery. The tins arrived damaged and one of them had burst at the lid with a small spillage of paint. To me, it appears to be damage caused by the courier. Neptune Online immediately offered me a full refund for me to keep the paint and decant it, or else immediate replacements. You cannot receive better service.

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I saw the stools in store but the staff were busy so I ordered online. Ordering was easy, I ordered in the evening and the next morning I received a call to arrange delivery three days later. The delivery men called to let me know their arrival time. They unpackaged the stools and checked that we were happy. They also had time to advise me on the care of a dining table we had previously ordered from Neptune. We are really happy with the stools and the design matches our dining chairs.

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We bought a lovely small sideboard to add to our growing collection of Neptune items.the quality is excellent and worth saving for. The sideboard was delivered with real care and I can’t thank the drivers enough. They were friendly and put everything together.Delighted customer.

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Very happy with all my purchases from Neptune.The stores are a pleasure to visit, everything beautifully presented and very polite and helpful staff.

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There is always someone on hand to deal with my enquiry/problem. I seem to have 1 consistent contact, Laura, who has been on the ball with everything I have needed.

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Really friendly staff. Went in with my young daughter and the staff member spoke to her too as she was serving me and recommended a place to go over the school holidays. Little touches like that make for a pleasant visit. Along with all the lovely items to buy too, obviously!

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We had such a great experience with the help we received from Lizzie at the Winchester store. She was very knowledgable about the fabrics we were considering for our sofa purchases. We were given options and large samples to try against our chosen sofa style. Lizzie also gave us time to consider exactly what we wanted without pressure. It made the whole experience a relaxed pleasure.Lizzie very quickly understood our tastes and offered perfect solutions.

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Having been initially disappointed I cannot fault the efforts made by customer services. I absolutely love their products and they offer a first class service. Many thanks 😊

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We had such an amazing evening with our fabulous hosts, Annabel and Maisie and Neil teaching us to make 3 delicious cocktails. Neptune is a beautiful store and the shopping afterwards was fun – I am really pleased with my new glasses. I am looking forward to the next event!

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We couldn’t have been happier with our kitchen from the design process, preparation and installation. Becky was so helpful with planning and keeping us informed of timescales. Richard provided us with a lot of reassurance visiting site on numerous occasions to ensure all measurements were accurate and that we wouldn’t encounter any issues when it came to installation (especially as our builder put a door in the wrong place and we had to rejig the design to accommodate which was a breeze with neptunes support). When it came to delivery and installation we were kept informed and Luke Howard was fantastic to work with. His attention to detail and level of care was second to none and we couldn’t have asked for a better fitter. We are so happy with the kitchen and the process has surpassed all of our expectations. Thankyou so much to all those involved for making it a stressfree and exciting experience and a wonderful kitchen at the end.

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These bowls and platters and beautiful just like the pictures online. Delivery was very quick and as I bought them int he sale a very reasonable price.

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