BetNeptune Review

Lulworth pasta bowls in grey are fabulous.Great size and shape and not so rounded on the base as a lot of pasta bowls can be which is good.A beautiful soft colour and these have a tactile quality too, slightly rustic but elegant somehow.Love them !

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I needed to choose some paint for my utility room today and Debs was really helpful Having the paint colours up on the walls makes it so simple

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Very flexible with our delivery dates as we had to change it a number of times and the delivery drivers were excellent.There is a slight damage, but Neptune took care of us and made the overall experience excellent

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A beautiful piece of furniture and so well made.From purchase to delivery I was updated by telephone and was very impressed at the polite friendly person who called me.The delivery men were very polite and careful as they brought the furniture into the house and did not leave until all was ok they even polished the item.I will definitely buy from Neptune again.

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We had a lovely time at Neptune this morning. We were greeted by a very friendly and helpful member of staff. She assisted with all our queries and kindly gave us a cup of tea to enjoy in the garden. Thank you Neptune!

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I would like to take the opportunity to share how impressed my wife and I have been with the service, advice and professionalism shown by Gail in designing our lounge area. Her ability to naturally understand a clients expectations and transpose these into solutions that look amazing is outstanding. No wonder Gail won designer of the year!!I would also like to mention Bethan who has also provided wonderful service and support throughout our fantastic journey with Neptune.

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Nathan & Steve the delivery drivers were great..efficient, timely and friendly. They are a credit to Neptune. Thank you.

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We worked with Sophia Lemondine-Martin at the Bury St Edmunds store to design and plan our kitchen. She was excellent. The design looks good and is also very practical. Throughout the process Sophia was attentive and thorough and always a pleasure to work with. Her assistant Connie was also a great help throughout. Thank you.

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I am really pleased with the outdoor Bistro table and two Harrington Carver chairs. Not only does the set look attractive but it is robust and comfortable. The polite delivery men were helpful and unpacked the furniture, taking away the packaging.Once again, choosing, ordering and delivery was a pleasant experience. Thanks to Neptune, York

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I attended the Lampshade Making for Beginners workshop held on the morning of 19th May. Had a great time, met some lovely people and were well and truly looked after by all at Neptune Chichester, which is no surprise as they are an amazing bunch very friendly and customer-driven. Jules from the Haines Collection ran the workshop with her expertise guiding us through the process with much patience and gave us an insight into how her company utilise surplus fabrics from the design industry. All materials for the course were included and we all went home with a professional looking lampshade. I think we were all amazed and delighted with the results. Thank you.

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I would like to thank Amber for her professionalism and excellent customer service fshe provided with Home Design.Bath is an excellent Neptune Store to visit visit and Amber provides a great experience. Thank you.Karen Wedmore

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Neptune paint is the best quality and good choice of colours we have used . It is expensive but because of its quality most likely works out at better value overall

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I was very impressed at the speed from order to delivery of our new replacement garden parasol. I was also impressed by the quality of the product.

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We got a beautiful dining table from Neptune. Very happy with the purchase and support we got from Laura Munslow. Thank you so much

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I ordered 4 sample paint pots which was simple to do, and they arrived promptly within a few days. However, having put 3 coats of each onto a piece of board the shades are different to the colour chart I sent for a few weeks earlier. So be very careful if ordering simply from the paint chart.

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Quality: The furniture looks stunning and stylish. Good quality. No flaws.Delivery: Heavy furniture all put in set places. Demonstration of adding extra leaves to table. Advice on cleaning. All packaging taken away.Great on all counts! Very happy!

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I attended the moodboard class on Saturday hosted by their designer Harriet. Harriet is full of knowledge and being around people that have a love for interior we were able to bounce off ideas. I love the Neptune vibe, being in their store is an inspiration in itself. Hoping they provide future home classes – manifesting this ??

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Very well made piece of furniture, good delivery service too, dedicated to getting it through tight doorways etc

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We adore Neptune. Everyone – in store, online, and delivery – is so helpful, knowledgeable, friendly and accomodating. Order was exactly as expected, communication was excellent, delivery was ontime and set up was perfect.We 1000% recommend them.

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Really nice quality woven pots nice muted perfect for my make-up table, it also didn’t arrive in miles of plastic – I liked that.

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There was a problem with supplies – no doubt due to Covid – which caused a considerable delay. However, the company were most apologetic and kept me informed as to progress . My lovely ottoman has finally arrived and the quality and finish is as always with Neptune, absolutely beautiful.

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I enjoyed the Neptune experience. Very helpful staff nothing too much trouble stylish and good quality furniture and very quick service and delivery. I will definitely be back.

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Order took a long time to arrive, one of the seat covers has a fault in it, very expensive, average quality, disappointed.

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I recently purchased a kitchen from your company and I would like to say how incredibly polite your staff and delivery guys are – always keeping me in the loop with delivery dates and timings. The kitchen looks stunning and the joinery is of a very high standard. It has been a pleasure to join forces with your company to create a fabulous space in which to entertain. Many thanks to the Neptune team and Austin.

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Thanks to Sarah who went above and beyond in ensuring I received customer satisfaction in exchanging my product and kept in touch with me with updates. I am delighted with the Olney range. The staff I met are friendly and helpful and allow you to enjoy the experience of visiting the Southport store.

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Always enjoy a shopping trip to the Winchester branch of Neptune the staff there are absolutely lovely always so friendly and welcoming and extremely helpful.

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Staff within the showroom couldn’t have been more helpful and once ordered, delivery was within 10 days.The two delivery drivers were polite, super quick in putting the furniture together and took away packaging.

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Great demo. Loved the food and the chat with Becky and seeing the kitchen in action. Always a pleasure coming to the Chiswick branch of Neptune, very kind staff and beautiful put together. Very inspiring

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Top quality furniture, with top quality service, and lovely helpful staff in the York shop.One very happy customer !

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Beautiful prints, great quality and immaculate finish.Look fantastic as a pair, would highly recommend.Great service from Neptune.

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Friendly service from professional staff who know their products well.

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A great company who provide great furniture and an excellent delivery service. The staff are always welcoming and helpful.

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I pop into Neptune whenever I can get to Hailsham.I already have their Chichester kitchen, a couple of their dining tables, sideboard, consul tables and coffeetables. I can always find an excuse to buy their faux flowers, candles, soap etc and paint.I am always greeted with friendliness and politenessand the staff are unfailingly helpful,and always have an enjoyable visit.

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I frequently pop into Neptune Bristol for a browse and the team are always friendly and welcoming. I was able to look around at my own pace without being pounced on and when I needed assistance, they were happily there to help. Eleanor helped me create the most beautiful bouquet. I will be back!

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The staff in the Colchester shop were so helpful and phoned us the next day to confirm some details about the product and to confirm that it was in stock. We were kept informed about the delivery, both by phone and email, and the product was delivered professionally and on time.

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Had to wait over 3 months for a mirror and still waiting for some plates and bowls that offered over 10 weeks agoDeliver by UPS was average lack of communication of delivery

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I often pop into Neptune Cambridge on my way into the town centre! The ground the house is situated on are beautiful and the set up inside is something only people can dream of! The staff are always happy and helpful, pleased to welcome you in.Whether it be you’re looking for top end furniture or simply popping in to purchase a candle they are always happy to help!

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I had ordered a bottle of table polish, so not a high value order. When I was out for the delivery, instead of leaving the parcel safely inside my flat block the carriers took it off to a shop at least half a mile away. It was most inconvenient for me to arrange a special journey to this shop, find parking etc. The reaction was quite disproportionate to the value of the item and caused me a nuisance.

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We live in an old Welsh farmhouse with wobbly walls and uneven floors. Everything was designed beautifully, scribed perfectly to the walls, and when our renovation project took extra time and delays they were patient with both us and the project. Could not recommend this company, Rachel and Neil enough. Our kitchen fitter, Toby, was absolutely incredible and gave an unbelievably professional finish.

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Delivery wait times are unacceptable . Waiting 4 months for a bed frame to be delivered , and 4 months for a foot stool – how can it take that long to make either of those items ? Personally I won’t be paying this sort of price for these wait times again . I’d be surprised if other customers would as well . I’m getting a bespoke made shaker kitchen from another supplier in less than this time . My last purchase from Neptune , overpriced in the round .

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The baskets are great BUT if I could do basket making it would have been quicker to do so!! it has taken months to receive them from you.

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Excellent delivery on time by very professional team. Beautiful table very good quality. Very easy to assemble with useful tools provided

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It seemed an awful long time to have to wait for our armchairs but it was worth it. They are beautiful and extremely good quality. The delivery chaps we’re brilliant Can highly recommend

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Great, beautiful products, friendly, honest staff full of advices. My no.1 place to go to for anything interior and to have amazing home.

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The delivery team were extremely helpful in helping us place our parasol. Friendly and very professional

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My paint sample arrived quickly. I decided the colour was not quite right for what I want to paint but I will be ordering another colour soon.

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I was served by a young lady who not only gave sound advice, but was clearly passionate about her job and keen to provide a pleasant shopping experience to all.

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Price increases went far beyond reflecting the increases in the cost of materials. Plain price gouging. We had spent thousands already and were happy to pay it for quality products but when we went back to get some additional items, your prices had gone up 60-70%! Will not buy from you again.

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Excellent service, first rate Company nothing to much trouble.they gave me all the help l needed , explaining which was the best product for my flooring. highly recommend

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Absolutely amazing experience from start to finish. Our requirements were very unique, refurbishing our old Neptune kitchen as well as adding new units too! Went above and beyond expectations designing and fitting our dream kitchen. We felt all our requirements were listened to and our kitchen is beautiful. Special shout out to Lucy from Wimbledon who designed our kitchen as well as Malcolm and Dan who fitted it. We couldn’t be happier with final result! Thank you so much to all the team! Susannah & Jack

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