BetNeptune Review

Designing and fitting a new kitchen in an old cottage without a single straight wall is no easy feat, but Rebekah more than rose to the challenge and we are delighted with the result! Her patience through numerous iterations and even a last minute addition was handled professionally and nothing was too much trouble. She tailored the design expertly to suit our taste and understood the effect we were trying to achieve. Whilst there were a couple of hiccups, as might be expected with an old property, Rebekah kept us informed and there was nothing a cup of coffee in store could not resolve. We were also very fortunate to have Steve as our installer, who did a magnificent job in fitting the units and his advice and humour along the way eased the stress of being without a functional kitchen for quite some time. All the staff we came into contact with were friendly and so helpful and we would highly recommend Neptune.

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Bit disappointed that the furniture was just plonked on the floor and off they went. Last time Neptune delivered, assembled and took away the packaging.

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We have just had a kitchen installed in London and we are delighted with the results. It is stunning and creates a fabulous space to cook and entertain in. It was designed by Danica in the Farnham store (as they have such a great range of kitchens on show to gain inspiration from), who was very professional and helpful, really wanting to make sure the design met all our needs and expectations. I would highly recommend her. The installation was overseen by Ian, who ensured that it all went smoothly, liaising throughout with our builders and answering our queries. The fitting of the kitchen was undertaken by Jono of Eleven Oaks who did a brilliant job, with great attention to detail, and finally it was decorated by Tom who finished it off beautifully. All those involved were incredibly helpful and really nice and professional to deal with. Everyone who visits the house loves it, as do we, so a big thank you to Neptune for delivering our dream kitchen. Ollie and Laura

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We ordered 2 extra chairs for the Boscombe bistro set we purchased earlier in the year. The set is really pretty and looks like it will be very durable. The delivery was really professional, Roberto and Raffell arrived as planned and took time to explain the maintenance of the chairs. Really pleased.

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Love this piece of furniture. It fits perfectly beside my bed. The two different size draws work well for me. I have changed the the knobs to match other furniture in the room. I felt the chrome button knobs it came with we’re too small for the piece and I had been told it came with black bronze knobs! All in all very happy.

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Fast delivery and packaged really well. Lovely paint, it’s the second room we’ve decorated with Neptune paint, very nice to use, no horrible smell and looks really good. We will definitely get Neptune for the next room on the list!

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Lovely, helpful staff at our local store Chichester. Howard was especially helpful with sink information and sending us dimensions. Unfortunately we had a crack in sink on arrival but it was sorted quickly and a replacement came . Delivery guys ( Steve and Nathan) couldn’t have been nicer 🙂

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On Wednesday night about 11.30pm two drivers I’m sure we’re named Jason and Chris were going through high halden in Kent to a delivery somewhere and thank god they were as they spotted my 20yr old son lying on the ground in torrential rain in the dark he had come off his bike and got hurt badly and if they hadn’t have seen him he’d have laid there all night in torrential rain and probably died of hyperthermia! They were amazing kept me calm kept my son calm and they were absolutely soaked through they didn’t have coats on I felt so bad but they didn’t care and didn’t leave until my son was in the ambulance which took over an hour in the pouring rain! One even walked my son’s bike round to my house and they went above and beyond they didn’t have to stop like the other drivers didn’t that were soaking my son even more from spraying the puddles on him I can’t thank you both enough for everything it’s every parent’s worst nightmare getting a call to say they’ve been in an accident and you kept me and my son calm and yous we’re absolutely amazing thankfully he’s ok going to be sore for a few weeks and on crutches but thankfully no broken bones and thankfully not dead thanks to Jason and Chris! You both are amazing and I hope that yous got my message and I hope that Neptune recognises it’s employees that do go above and beyond because you both deserve recognition I will always be forever grateful to you both and won’t ever forget so thank you both so much again. Kaylie

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The gentleman, Steve and Nathan, who brought the Kitchen over were friendly, helpful and polite. All good things. Recommend them. 10/10.

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I called into the Knutsford store last Thursday morning and the two ladies that served me were so lovely.I explained that I was having a Neptune table and chairs delivered later that day and they could not be more helpful as regards looking after the table and how to treat it.When the table and chairs were delivered that afternoon the two delivery men were again so pleasant and helpful

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Excellent as always, the delivery drivers even asked me which way would I like the grain to run in the room.

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Our beautiful Henley sideboard has just been delivered. The ordering process (online) and delivery scheduling updates were efficient. The 2 man crew who delivered to us (Dave and his partner) were extremely professional, helpful, careful and good humoured, thank you. Mr and Mrs L, Cambridgeshire

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Steve and Nathan let us know arrival time and were friendly and professional taking care of our house and the furniture.

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The quality of the design and craftsmanship is stunning and we are delighted with our fabulous new kitchen! The whole journey from the initial consultation meeting through to the design process and installation has been first class! The project was managed in a professional and friendly manner with regular communication and expert advice at every step of the way. Thank you Neptune – you didn’t disappoint!

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The product was paid for in full and ordered in June and arrived in October way longer than told by the Chester store.Spoke to customer experience team in head office – nothing to do with them attitude.Purchased a lot of furniture and soft furnishings from Neptune over the years and the quality is good. This time the experience was poor and to the point i will think twice ordering anything else from them.In fact i went to the Cotswold company recently to purchase some further items for our new annex.

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Customer service is above and beyond. Product quality also fantastic. After recent bad experiences elsewhere, you really do get what you pay for!

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Ordered a console table from Neptune Cheltenham. Firstly, the team at the Cheltenham branch really are fantastic. The item was out of stock with a six week lead time, and they kept us constantly updated so a huge thank you to them.However, the experience with the delivery side was quite the opposite. The six weeks became eight weeks (due to import problems) and then a long back log of deliveries meant we finally got the item ten weeks after order. In itself, not the end of the world but trying to book the delivery was so stressful. We said when it was ordered that we couldn’t do Wednesdays. Lo and behold, we were told that they could only deliver on a Wednesday. Round and round we went until finally, two weeks later, they agreed to a Monday. To be fair, even the store seemed bemused and did offer to accept delivery at the store and deliver from there, but it was a far more painful experience than we have had from Oka who just seem to get customer service right. Probably why they got the bulk of our spend on the house renovation. It’s a shame because we really want to like Neptune more… love the stores… but it’s just feels it needs to up its game to match the premium prices.

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Fantastic customer service with a smile.The staff at Hailsham are so lovely.Kind regards Shirley

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Very helpful and friendly staff member who ordered item for me at Chester shop.Really impressed with speed of delivery. Did not expect it to arrive in time for husbands birthday but it was delivered within 2 days. Good communication from carrier too.

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Shannon and Katy were really helpful and kind, helping me pick out a gift for a colleague. It’s always a pleasure to pop into Neptune, they are the nicest staff team.

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We have a number of items from Neptune in our house and I love them all – from sideboards to throws and artificial flowers. Our painted kitchen table has withstood the test of time and despite grandchildren and a ‘grand-dog’, it doesn’t have any chips in the paint! Just perfect

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This store is too nice . I love going into it so much that I rarely come away without buying something . Nikki the manager and all of the staff are a big part of that.Neptune is a huge favourite of mine and I’ve been to many of the stores but the Cambridge store has something very special

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Always great service from Neptune Cheltenham, but especially so this time, Joy was so helpful with my order over the phone. Delighted with my purchase of Bowsley dessert plates, and the sweet bonbon bowl, love my free fig candle too of course!

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I absolutely love the quality of the items I have bought, and couldn’t be more pleased with the aesthetics of the design. The staff were very helpful and the teams transporting and delivering the furniture were fantastic. My only gripe was the length of time from order to delivery. However the best is always worth waiting for.

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Item is faulty – all the doors have been attached without appropriate spacers; it is a dresser (very large) so these imperfections are extremely obvious. An expensive mistake.

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We unfortunately have not yet received our paint samples, they were meant to be here last week. However still awaiting putting our designs on hold.

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We recently purchased a new dining table, chairs, sideboard, bench and two armchairs from Neptune Canterbury the service in store was as always first class and the delivery team were brilliant, highly recommend

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It’s always a pleasure to visit Neptune in Knutsford. The store is always beautifully set out, and the sales associates are friendly and extremely helpful. Our most recent visit was no exception. We purchased a console table which we are delighted with, and we were given helpful advice and suggestions when choosing accessories. A very positive experience.

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The quality of `Neptune furniture is superior to most brands on the market. From ordering the product to delivery, it is done with seamless professionalism. It is a joy to receive the product and enjoy the finish on the wood.

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It took two weeks to deliver a paint sample. I don’t think that’s keeping with 2024 e-commerce standards, is it?

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Our experience with the York Neptune team has been extremely positive from initial design through to installation and completion. We were unfortunately not able to be on site during the installation, but the team went out of their way to keep us up to date. The completed Chichester kitchen with Tamworth terracotta brick flooring looks great and exactly what we envisaged for our Georgian property.

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Neptune Farnham (Danica) recently designed and installed a kitchen for us. The kitchen looks absolutely amazing and the process was very smooth and professional and Danica was always very responsive and helpful throughout making sure it all went smoothly

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We bought 3 of your Montague high backed barstools which we have wanted for a long time for our new kitchen. There was a delay in completing the kitchen and when we went to order the stools which were in the Neptune spring 2024 catalogue for £295 each, we were shocked to discover they had gone up to £395 each. It was explained that materials costs had gone up but £100 (33%) seemed rather a lot and a much bigger increase than any of the others in this range. We still bought the stools because we knew we liked them but such a large price increase has rather dulled our enjoyment.We find no fault in Neptune service and everyone was very polite and pleasant. The stools are as lovely as we remembered them but the price still rankles a little.

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Had a warm welcome from the Chichester team , as usual. I always feel that it is genuine .Coffee was good topped off with a couple of biscuits 😊.We were buying a present which was expertly wrapped , thank you Neptune for providing a wonderful store run by people who care

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Went to Neptune warehouse sale at their head office. Was really well organised and great prices. Wasn’t too busy as booked a slot and would have taken a van to purchase larger items if was t flying out early the next morning. Really pleased with purchases. Keep up the great work. See you again.

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We first visited Neptune Colchester in May 2023 on a recommendation from close friends. All the staff were friendly, helpful and put us under no sales pressure. The store is beautifully presented. After a few more visits we decided to place an order in June 2024 and take advantage of their home design service. Debbie Pearce our appointed designer was spot on. Passionate, friendly and attentive to our requirements. The lead in time was acceptable from order (Jun 24) to delivery (Oct 24) yet Neptune kept in contact, it was well worth the wait. Delivery was on time and Debbie dressed our living room to give us the full ‘ Neptune grand reveal experience’ We were not dissapointed. We have no hesitation in recommending Neptune and Debbie from the Colchester store. Thanks for all your help. Until the next time……..Sandra & Paul W

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The rug was delivered well before the building project was completed. Just didn’t need it.

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Our recently delivered furniture is perfect. We are so pleased with it. We had very good help & advice from Katrina when choosing our furniture & accessories from the Farnham Store. We were always kept informed of possible delivery dates. Delivery was very good service too.

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Just one sofa was suitable to fit through the front door as the legs can be removed. Why doesn’t Neptune do more like that? Fortunately it is just right. The service from the staff in the Wimbledon store was excellent.

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Fantastic experience. Always made to feel very welcome and staff are always extremely helpful! They have kept us updated all the way through with delivery! Thank you Neptune Canterbury!

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Took a long time for goods to arrive following placing of order although they did arrive ahead of quoted time.

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Excellent showroom, very well presented. Staf are extremely helpful & attentive. Will be back soon for more products & Advice.

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We recently bought our second kitchen from Neptune in Weybridge and we love it. Having installed a Neptune kitchen a few years ago (again from Neptune, Weybridge), when it came to our new home in Cornwall it was a no-brainer – we had to get another! This was because nothing matches up to not only the quality of the units, but also the customer service and design skills of Paul and his team in Weybride. So, we were so happy when Neptune said they could deliver and install in Cornwall.Highly recommend both the Neptune kitchens and the Weybridge store.Our new kitchen looks amazing and should last for years!! Money well spent. Thanks Paul!

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Terrific company. I keep going back… their homewares are just soooo good, amazing quality & beautifully crafted. I believe they will stand the test of time, classic, beautiful pieces, that help to make my home a very comfortable home. Thanks to customer services too for their speedy responses to any queries I raise******

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A really well organised sale. Staff were very helpful, knowledgeable and friendly! We bought a few items including a drinks cabinet, the warehouse guys were brilliant even though we were unable to fit it in our car despite trying everything and eventually leaving part of it behind to collect a few days later! One issue with a bowl we bought which is cracked but have contacted Neptune outlet via email to see if they can help!

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Good communication on when my table would be delivered. …..Seamless and on time delivery …Was assembled and all paper and boxing taken away …..Delighted I bought from Neptune …

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The Chesham store has a high variety of products on display that allow you to browse the design and style that suits you and to confirm the quality of the products. Staff provides lots of friendly advice. Products have been delivered quicker then expected.

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This was an excellent opportunity to see your sale items…all the staff were most helpful.It could perhaps have been made easier to get to see all the fabrics ….you had a marvellous selection! For the final day you were putting them more in order which may have made things easier! I was very pleased to have visited and it was well worth the journey

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I bought a rug from Neptune . That rug was too big . They have collected it with a refund pending . I’m very impressed with this company and will be buying more of their beautiful accessories . Fantastic customer service . Thanks so much xo

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An amazing afternoon at Neptune Chichester with Hawthorn and Hoe. Being shown how plant up an autumn pot. Fantastic personal advice. Staff are so lovely, attentive and friendly. The location is so beautiful too! Fantastic event thank you Neptune.

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