BetNeptune Review

Absolutely brilliant service from start to finish. Delighted with my order and could not fault delivery from Nathan and Steve.

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Lovely products and very good customer service.The only disappointment is some lights I ordered a while ago still have not arrived.

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Excellent service. Helpful staff in the shop, and having placed an order the communication was great regarding the delivery. The delivery team were friendly and respectful, and handled the furniture with care. They unpacked, put the furniture where requested and took away the packaging. I would definitely go back to Neptune in the future.

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Ordered 2 of the Harrington Carver chairs. Very expensive. We bought 2 last year, but needed 2 more. I noticed straight away the quality of the 2 delivered were not as good. The binding on the chairs are not as neat and there were some visible metal tacks/staples which hold the binding in place. As well as one large metal tack/staple on the seat itself which protrudes up. I shall have to hammer that one down myself. It has come to my attention that some of the products are made in China and not in the UK and I think this really shows.

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Ive recently completed a home design experience with Jane, Bethan and the team at Bury St Edmunds. As soon as I arrived for my first consultation, I knew Id made the right decision in asking for Neptune to redesign our sitting room. Jane listened carefully to all of my likes and dislikes and gave helpful advice and great suggestions which instantly put me at ease.The design she created was exactly what I was hoping for.The order process was slick and easy, with Jane even helping to organise a decorator (Stuart – who was also brilliant!) when I couldnt find someone locally. On the day of installation, the lovely Nathan and Steve (delivery team) arrived on time as promised, and delivered all of the new furniture with great care, putting everything together beautifully.Jane had organised the curtain and blind fitter (which saved me from having to worry about it) who was kind enough to hang all of my new pictures and went above and beyond to complete the room perfectly.Janes incredible taste and attention to detail meant that she arrived not only with the rest of our order, but with some beautiful finishing touches which I wouldnt have chosen myself but now wouldnt be without.I cant recommend the service I received from Jane, Bethan and all of the associated trades involved in bringing our room together. I cant wait to do the next room now!Thanks again for all of your help

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The reading showroom is gorgeous. Located in an old timber frame property on the A4 just outside reading heading towards Maidenhead. Plenty of parking. The staff are super helpful and knowledgeable.The layout is so well designed it’s great for inspiration. Also plenty of lovely items that can be bought off the shelf. It’s worth a visit.

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In my experience all staff are friendly, exceptionally patient and helpful. Irrespective of how much money you are spending, the service is always the same.

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Really beautiful shop. Could spend ages here. The staff were really helpful and made sure my gifts were wrapped nicely/in lovely Neptune bags etc! Thank you Neptune Colchester!

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Fabric detail is misleading. Says suitable for blinds but horizontal pattern repeat means you can’t use it as pattern is not symmetrical. Incredibly slow delivery time.

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What a fantastic service at Neptune! We bought some beautiful garden furniture at Neptune about 18 months ago and unfortunately the table wore badly. I sent just one email and photo to Neptune and, to our great delight, they offered to replace it with a new table immediately. You cannot have better customer service than that! I would like to add that we have bought a few pieces of furniture in recent times and are thrilled with everything – all beautiful and made for longevity. Yes you pay a bit extra but I have no doubt we will still be using it all in 20 years+!

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I just want to say what super service I experienced at the Chesham branch of Neptune on Friday, which these days is so often hard to come by. From the moment I walked through the door nothing was too much trouble and all my enquiries were answered immediately or researched on line. Emily and Jo helped me purchase some rather large items from the shop and then carried them out to my car, carefully loading them for me. I can thoroughly recommend Neptune at Chesham!

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The staff at the Winchester branch are fantastic! Andrea and her team were attentive and have helped us find the perfect items for our new home

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Huge decision buying these storage units as so expensive but thought I’d be safe with Neptune and they were exactly the right size . As soon as I bought them it said the delivery would be two months behind. When they finally were delivered I was only told they were arriving on the day and I couldn’t take time off work. When I got home, the delivery boxes were completely blocking the front-door and I had to get my neighbour to move them so I could open the front door!!!!. I complained and still haven’t heard anything two weeks later. For the huge expense this is really really disappointing. Wouldn’t buy from them again!!

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Ive just got back from a lampshade making course at Neptune, Chichester taught by Jules from Haines Collection. Neptune was an incredibly relaxing and hospitable setting and Jules was a great teacher. Im delighted with my completed lampshade and intend to make many more.

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Attended a Lampshade making course at Neptune’s, Chichester with Jules from Haines Collection. Absolutely brilliant. Great teacher and Neptune’s a great Host. Would highly recommend.

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Beautiful store. Great customer service from Jo who was super helpful and absolutely lovely. Could spend a fortune in the store. Only recommendation would be to put opening hours next to the doors.

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Great customer service, always go the extra mile – even the delivery service / staff are very professional and helpful. The furniture and accessories are of high quality. Cannot rate this company highly enough in every area.

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I have recently had to attend the Guildford branch on several occasions. I have always found the staff to be kind, helpful and professional. They recently went the extra mile in order to source me some material which was no longer availableExcellent customer service.

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The Neptune colour consultation with Chrissy was excellent. She helped me to choose all the wall colours for our new home. Having not known where to start, she made the experience enjoyable and all the stress was taken out of the task. I am really delighted with the final choices and Chrissy was a joy to work with. Liz Covey

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I very highly recommend the Colour Consultancy Service available at the Neptune Store in Bury St Edmunds.An absolute massive thank you to Jane, Bethan and the rest of the store team for all of your help, kindness & guidance throughout the entire time of my Consultancy. With myself being the uncreative type, I found Jane to be the epitome of great customer service, after she was able to understand my likes and dislikes, the atmosphere I wanted to create, whilst gently guiding me out of my comfort zone to result in a final design that has been well and truly above all of my expectations. The quality of customer service and the paint itself has blown me away, I will have no doubt at all in recommending the service to family and friends.Thank you again to the entire team for making my dream become reality!

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The warm welcome when you walk in store, room layouts, quality products, I could literally spend a day walking about in store!We are huge fans of Neptune paint, the emulsion in particular has a great consistency and is so easy to apply. It has amazing coverage and is super easy to wipe with a damp microfibre cloth. Also the price is in line with other major brands.

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Very pleased with my outdoor table. Stylish and great quality.Arrived when it should have and very polite and helpful delivery team.

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Just wanted to say that we are totally delighted with our new Kitchen, Utility Room and Cloakroom. Patsy, our designer, John our Installation Project Manager and the whole team at Neptune Cheltenham have been brilliant from start to finish. We first met with Patsy in the Cheltenham Showroom about 18 months ago and discussed our ideas with her, and she very quickly put her skills to the task and designed our dream kitchen. She very quickly became part of our life and family and whenever I had a query, or a change of colour, Patsy made it happen. Patsy’s attention to detail is amazing and then John came on board to manage the installation and he was there to liaise with our builder on any issues they had, and even the electrician regarding the wiring for our AGA and then he had day to day contact with our Installer, Toby who was a perfectionist with every detail. John was there on the end of the telephone whenever needed, which was good to know. The finished rooms look amazing and we are so happy and would like to thank everyone for their efforts, even the ladies in Neptune Cheltenham for helping us choose some new ‘bits and bobs’ for our rooms, and I’m sure we will be back in there soon. Thank you so much from us both John and Tracy.

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I attended a clarins workshop at Guildford Neptune. This is my second workshop and I had such a lovely morning. I highly recommend attending workshops in this beautiful store. Thank you for having me. Tracey

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Excellent customer service, wonderfully helpful, kind staff. They have beautiful products and the store has fabulous interior design. Julia has been helping me with our home interior, she is very helpful, patient and her design for our home is beautiful, she is very talented.

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Fabulous team in the York showroom that helped me choose the right tiles for my bathroom. Delivery team were lovely, speedy, and also very careful. Have used Neptune several times in the past and will continue to do so in the future!

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The advisors in the Winchester branch were knowledgeable & super helpful. The delivery men were considerate & did a great job too. The furniture looks fab, even better than I hoped for. From a very satisfied customer!

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I simply went in yesterday to purchase some drinking glasses and was served by two delightful ladies who provided the best six available in store. Such a positive experience, which is so missing generally in retail now. Well done!

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The delivery man was absolutely outstanding! We were adding to our Chawton units and he stayed for several hours installing, touching up the paint and sorting out our tv wires. Could not have asked for more

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Efficient ordering on lineE mail confirmation and regular updates on deliveryDelivered on timeProduct first class and as describedExcellent company

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Thank you to Patsy, John and the whole team at Cheltenham. Patsy our designer has been brilliant, understanding our needs well and creating a fabulous kitchen and utility design centred around our family lifestyle. Patsy has been wonderful to deal with, getting to know us (and our children!), always personable and reliable. Patsy has used her extensive experience and knowledge to guide us through the whole project from initial design concepts to final finishes, fabrics and lighting. John our installation project manager was highly professional, coming out to site at key stages in the build, meticulous on details, planning and collaborating closely with our builders. Toby our fitter delivered a top quality finish including the final paintwork. Our experience with Neptune from start to finish, including the whole teams focus on customer service, the design, project management and finished quality of their products has been excellent.

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Ordered a rug, Website that if available it would be delivered in 5 days. After 3 days phoned and asked when it would be delivered. Person who answered said next Wednesday (day 9), would have been Monday but bank holiday. On 4th day Neptune phoned to say Thursday (day 10). Not possible for us to receive. Then told it would be Monday (day 7). It did not arrive, therefore cancelled my order. Money has been refunded. A chaotic organisation! Sort out website and provide personnel who know the facts.

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Great company, always have a fantastic experience and we love their furniture. Todays delivery was by Nathan and Steve who had a calamity of things happen so were going to be late but kept us informed at all times. When they did get to us, they were still super helpful and cheerful even though they must have been exhausted. A credit to the Neptune team.

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Flo and her team at Neptune in Cheltenham provided such a friendly and helpful service when I recently refurbished my sitting room. They were kind, patient and full of great ideas. The room has been transformed thanks to their planning service and advice. It made the whole experience such a pleasure.

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Ordered the gorgeous Buckingham mirror over the telephone from the lovely York store. The staff are fabulous so helpful.

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I have had an excellent experience with working with Chris Budgen at Neptune Weybridge . Both as a developer and in my own home. The product design and exciting colour ways makes for a memorable kitchen, which will really add value to every home .

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I placed an order over the phone and cannot fault the service. Amelia was very helpful, our prints arrived really quickly and the quality of the prints is great. Overall really pleased with my purchase.

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After recently moving to a barn conversion we engaged with Neptune (Colchester) for a design and furnish service for our Living Room. Our designer, Danielle, did an amazing job, from the initial meeting to assess our likes and dislikes, visiting our home, producing a design and delivering a top quality outcome which has totally transformed the room. Danielle was patient and meticulous and totally delivered over our expectation. Highly recommended, great experience, fantastic quality and superb service , Thank you

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The staff. They were so helpful, kind, patient and eased my stress by solving a tricky predicament. Chester Neptune definitely has the A Team in store.

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We had a great experience from ordering through to delivery. We were given good notice of day of delivery and then timing on the day.The delivery guys unpacked our mirror carefully and took the wrapping away with them. All in all, i’d definitely recommend Neptune to anyone.

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We have a welcoming experience at the Colchester store.Sarah is a credit to your team.RegardsChris Saward.

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I wanted to follow up on my Review of 28.04.23Despite many more Emails being exchange and at least 10 phone calls to Laura the customer experience manager my position is still unresolved.I have 2800. worth of rusty furniture. I am told I should not have a replacement as it will probably have the same issue. To say I am disappointed is an understatement. This furniture was a gift from my daughters and I therefore do not want different furniture. I would have hope that Neptune would resolve any manufacturing issues and deliver furniture of a quality reflective of the amount the charge. Currently the quality is less than I have received from some budget store purchases.More disappointing is the fact that I have to constantly chase. No one at Neptune is pro active enough to resolve this issue.Hi AmyLaura and I have NOT agreed a resolution. When I finally got through to her yesterday after numerous attempts we talked through what would be acceptable options.I am still awaiting her decision on what she feels is agreeable to Neptune.My 5* outcome would be a replacement of the same set. Laura however implied that this could possibly lead to the same issue of rust, which quite honestly Im amazed at. I would hope that the batch my set came from was the exception in its poor quality and not the normal expectation!

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Excellent and professional staff produced a kitchen design for us. We chose not to proceed however because of the hassle of getting our own plumber, electrician and Labour to strip out existing kitchen.

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The delivery of sample paint came too late. When I asked Customer Service about this I had a really bad email follow up – which was a Sorry/ Not Sorry response. I suggest they significantly upgrade their customer information on delivery – the cost of products deserves much better support.

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Today marks the second attempt to deliver a damaged chest of drawers. Damage and poor finishing in different places to the first attempt several weeks ago. I find this really disappointing that theres seemingly no kind of quality control to sign the pieces off before theyre shipped which I know the delivery drivers were once again embarrassed about. Third time lucky. Lets see.

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Always a pleasure and a lovely experience to visit a Neptune store. Our most recent visit to the Colchester store was made very easy due to the Home Specialist and her amazing interior design skills and product knowledge.

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I would highly recommend anyone wanting to do up their house to visit Neptune in Bury St Edmunds for inspiration and ideas. The Interior Design team have helped me enormously in doing up several rooms in my house – they are always pleased to offer help and advice without being too pushy. I have attended several of their Moodboard Workshops coming back with new ideas for the next room. I have taken friends along who have loved the Workshops too.

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What was good: Easy to order paint sample pot online.What was not so good: It wasn’t possible to arrange next day delivery. Delivery estimated at 5 days but it took about 10 days to arrive.Because I needed the sample urgently, I drove over 100 miles to the Aberdeenshire store and bought another pot. The owner was very helpful and I was grateful for her colour advice.

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Easy to navigate web site. Good product information.Quick and efficient delivery service with helpful drivers.Very pleased with my chairs.Thank you.

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Sample too over a week to arrive. Was not that happy with quality of paint. The consistency was thin and this effects coverage. So decided against purchasing.

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