BetNeptune Review

Easy to navigate web site. Good product information.Quick and efficient delivery service with helpful drivers.Very pleased with my chairs.Thank you.

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Sample too over a week to arrive. Was not that happy with quality of paint. The consistency was thin and this effects coverage. So decided against purchasing.

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Had a quick phone call an hour and a half before the shop was meant to shut. I was enquiring about your curtain and by the time I got to the shop I was able to see the display and pay for the fabric I wanted. Customer service was attentive and effective.

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I came into the Colchester store in a panic looking for tester pots as I needed to choose my kitchen colour scheme that weekend. The Neptune team were so helpful and recommended I book a colour consultancy appointment. I was able to get an appointment the following day with Debbie who came to the house with samples and a wealth of knowledge and advice. She understood what I was trying to achieve and guided me towards a palette that I am really delighted with. I would highly recommend this new service especially if you are short on time or a little unsure of your own choices. Can’t thank Debbie enough for helping me out in a stressful situation.

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Your reed diffuser oils last for such a long time . Christmas 21 purchase still going strong !

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Lovely quality table delivered really quickly, matches my Neptune chairs perfectly. Neptune on the Bath Road at Hare Hatch are very helpful and have a great range.

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Although there were initial problems with my order once the problem was identified everyone involved worked hard to resolve things. All staff were delightful

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Have recently bought several pieces of furniture and accessories for our home. The service we received from Neptune Knutsford and the delivery team was excellent. The team in Knutsford helped with our choice of furniture. The delivery guys found our secluded location and installed our purchases . The quality of the products is excellent

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Lack of communication regarding delivery and it took much longer than originally quoted! Still not received our paint after nearly 3 weeks.

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Ive been to at least 6 different Neptunes across the uk and the staff are friendly but Canterbury store is by far the best with lovely and very helpful staff ?

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I went to Becky Wilkinsons cookery demonstration yesterday morning. What a lovely event! Really enjoyed watching the food preparation and also eating the dishes! Already looking forward to the next one!

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Excellent afternoon spent on the cooking demonstration. Lovely food, great company and a free gift too! It was such an experience – very recommended.

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Attended cookery demonstration this afternoon with becky. This was our second session with becky and it did not disappoint. So professional, knowledgeable and fun. We will be back

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The staff are very knowledgeable and the store is beautiful. It is more of a lifestyle experience than a shopping experience which I love. I want to live here!!

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The service we received from the Wimbledon Neptune store – both when we visited in person and when we placed the order by telephone – was exceptional. We would not hesitate to recommend Neptune Wimbledon.

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Easy to order from excellent choice of quality items, delivered quickly and efficiently

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The quality of the products and the efficiency of delivering was super. We bought the keats pendant lights and they are beautiful! My husband who’s an electrician was really impressed with them and their ease of fitting.

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The design experience from Neptune Cambridge is a brilliant way to visualise your goal. Claire supported us every step of the way – including a visit to our home – to spec the designs for our dream kitchen. The output is a beautifully designed and printed folder of drawings, moodboards, designs and technical details. Would highly recommend.

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Nice product, not cheap but very good quality. Delivery exactly as scheduled delivery drivers very pleasant and helpful. They brought the unit in and assembled it quickly and efficiently and cleared all packaging away. Service was excellent.

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Products good, but have to wait such a long time for them to be delivered and have to pay for them when ordering.I still go back for more!

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Having previously purchased a number of items and had excellent service and having been very pleased with the quality of the furniture we wanted to purchase another item to match.We ordered what we believe to be a very expensive piece of furniture prices having increased dramatically over recent years.As we wanted to match the furniture we requested a different colour, and different knobs and hinges and these were confirmed on our order.We had poor communications fromthe store that were confusing between ordering and delivery.When the item was delivered it was the correct colour but the knobs and hinges were not what we had paid for, are on our order and are on the despatch note. I complained to the store and was told it would be sorted out but not for a week. I was asked my preference for a day between two the following week to resolve and opted for the Tuesday. The confirmation of delivery came though to confirm the Wednesday. I also confirmed I would like some compensation for inconvenience and aggravation and was told this would be considered I have not heard anything since. Also the email communication from the delivery/customer service team was poor.I have been really disappointed by the poor service and for the money you pay you have a right to expect more.

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Friendly helpful staff who are well informed about all the products. Relaxed, beautiful store.

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Lovely working with Patsy Williams (Designer) who made us see the potential in the space that we were creating in our kitchen. Patsy listened to what was important to us and was always warm, welcoming and responsive to our questions.

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We are so thrilled with our new kitchen! The team at Neptune have been amazing, from designing, to sight visits right through to installation. Chloe & Jame’s professionalism and technical expertise along with their attention to detail has meant the entire experience has genuinely been a pleasure. Cannot recommend them highly enough!

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Excellent Customer Service by the Canterbury team. Prompt and efficient delivery by a friendly team of experts. Loving our new Suffolk table and sideboard.

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Friendly staff. Beautifully presented store. Great products. Delivery faultless and efficient.

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Shockingly disappointed. Receive a Cheltenham sofa set as a gift. Within a few months we have rust on the sofa. I have contacted Lucy and Toby at Neptune and they seem to think sending out a nail varnish size paint is the resolution. I know this set cost several thousand pounds I do not think this is in anyway except-able for what is high end garden furniture. Toby promised to come out to see this for himself yet despite my emailing and calling at least six times, he fails to come back to me. I think it might be necessary to take legal advice to resolve this shocking situation.

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Personal service does still exist! The Guildford store were great in both advising me and handling a very smooth post-visit order.

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Ordered 4 wardrobes and 2 chests of drawers. On delivery every item was damaged. I had to constantly contact them to organise replacements. The replacements came and again all damaged and I am still now awaiting responses to my requests let alone replacements which is now over a month ago Also some of the furniture that got delivered initially was damaged and repaired not brand new and rather than going to an outlet shop it got delivered as brand new straight to me

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Delightful people – thoroughly pleasant , professional, friendly and extremely helpful ! Love the products and delighted with my purchases

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Products purchased were high quality at a reasonable price & the delivery service was excellent. Online ordering to arrival was simple & effective process. I will definitely be using Neptune Home Delivery service in Ireland again.

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I had the loveliest morning at the Moodboard Workshop last week. Jane and Bethan organised a very enjoyable event and it was so fun seeing my vision come to life. I learnt a lot from the session and will certainly be booking onto more in the future!

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Hi I have recently had a lot of visits to the knutsford Neptune shop where I have had a lot of support with the planning and advice when buying the paint for our kitchen. Stevie has given me a lot of support and advice which has been invaluable. Due to this we returned for more paint and have now decorated our hallway and about to start on our lounge. Coming to Neptune in knutsford is such a lovely experience and we thank Stevie for all her support whether in store or on the phone .

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Once again service and information was excellent. Goods arrived exactly when planned and I was kept informed by e-mail all the time.

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Paint was very quickly dispatched, great quality and an amazing choice of colours which are a bit different from usual popular supplier. Overall Im very happy with my choice and would recommend shopping with Neptune

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Very disappointed with the quality of the parasol. And the fact i has to put it together!

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After serval months admiring the Edinburgh Round Mirror from Neptune I purchased the item to celebrate our 5th wedding anniversary. The mirror arrived and was perfect, the only down side was putting the mirror up on the wall. I class myself as having strong DIY skills, that said this mirror challenge me with great frustration as the amount of measuring to ensure the screw hole points on the wall were correct took more time than needed.Neptune , would you please give future customers a helping hand and provide a very simple paper template of the fixing holes, which can then be easy transferred to the wall. It would make placing the mirror on the wall so much less painful.

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Working with Jane and Bethan at the BSE Neptune location was a breeze. From our first design consultation with Jane, to regular order updates from Bethan – everything was top quality in terms of customer service. Although there was a slight delay on a couple of our items, that was inconsequential compared to the transformation of our family living room and additional areas of our home. Thoroughly recommended and we’ll be back again in the future, no doubt!

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Lovely experience in store was greeted by friendly welcoming staff. Offered a lovely coffee. Showroom was inspiring.

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Staff at the Winchester store are always friendly and helpful. My recently placed order with them arrived quickly. I have also previously had my kitchen designed and fitted by them. Extremely happy with the finished product and customer service.

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Kitchen experience was a nightmare. It took over a year to correct all the problems, with myself making the phone calls and chasing all the time . Awful experience. Compensation was 500 pound gift vouchers. Insult!

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Swift delivery and by two really great chaps – super helpful and nice and ensured the sofas were in place and ok.

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Easy to order online and when I had a query the customer service team resolved it straight away. Took some unused paint back and refunded straight away – great paint too ?

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A big thank you to Neptune of Bury St Edmunds. We are absolutely delighted with our new kitchen. Sophia Lemondine-Martin did a great design and her colleagues Connie Hall and Rob Fruin ensured that the installation by Craig and Dean went smoothly and to plan. Thanks also to fabulous painter Mitchell.

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Beautiful item of furniture and cannot fault the customer service from start to finish.T

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Chose Neptune Hove to design our new kitchen and we are delighted. The planning and design process was great and we got good advice and support from the team – Laura, Heidi and Gary. Craig and Dean were really knowledgable and experienced installers for Neptune. Great job. Everyone made this a smooth process for us and we love the kitchen.

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The bed was delivered but there were no main fixings. The date for these to be delivered was a fortnight later. I have just been informed that the men do not have the fixings on board for todays delivery.Mistakes happen but not twice. I suggest that you look at your logistics

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Elise and Laura at the Neptune store in Bury St Edmunds were both extremely helpful, friendly and professional and, most importantly, never pushy. I cannot fault them for being a great help with my dining furniture. I felt very valued and was very happy to give them my business. I look forward to receiving the items as soon as possible!

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We visited Neptune in Chichester to look for inspiration and furniture Gemma helped us to look at colours and explore ideas with different furniture & fabric options She was lovely, informative & full of enthusiasm No pushy selling – we have some ideas to explore & will return Thank you

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We took our daughter, who has just bought a flat, to the Hailsham branch. We’ve used this branch to refurbish our kitchen and have bought several other items of furniture. The service has always been professional and friendly. Our daughter fell in love with the store and bought several items. As usual the service was first class. We will be returning.

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