BetNeptune Review

We love all the furniture we have bought from several stores in Surrey and our new home looks wonderful. However we were a little disappointed when one piece of furniture arrived damaged twice. Thank you to Sarah at Guildford for ensuring on the next delivery this was in exceptional condition.

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A lovely friendly welcome when we entered the store in Hove we were offered a delicious coffee. Loved the cups so I purchased some! I wish every store was so customer friendly!

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The staff are always so helpful and lovely making my trip to my favourite place even better! The layout and ambiance of the store is so relaxing and inspiring!

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Easy ordering and swift delivery. Delivery guys were very considerate and helpful. Good quality chairs.

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Great service in the shop and received my goods really quickly from your warehouse.

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This was a first class experience and the best store I have been too so far and I have visited a few over the years !The hospitality, professional service and the store lay out was excellent nothing was too much trouble. It was so inviting and homely and very dog friendly too – Teddy the dog was greeted with a treat.Whilst this is not my closed Neptune store it will be one I will be coming back to soon as the experience was worth the drive.The quality of the products and furniture are top class as always .thank you Southport Tracy

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Always nice to visit the store but a good reliable service online too

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We are a repeat customer of Neptune and most of our home is filled with their excellent products. Delivery was timely and very efficient.

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Just a great team at Colchester Neptune. Mandy and Sarah were so helpful today 15/423, great experience and knowledge of their products Thanks very muchLynn & Dave ..

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Superb service from incredible staff. Diane, Mandy and Sarah, I cant recommend them highly enough. Thank you.

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Thanks to Emma Leigh who helped me with flowers yesterday. She was brilliant.

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No notification of delivery, parcel (packed in cardboard left outside back door in heavy rain

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Friendly helpful staff – quality products – attractive showroom

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Staff very pleasant and helpful. So far everything has turned up on time. Very happy.

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Always inspiring to shop and browse in Neptune, Bristol, no pestering by staff, just genuine advice. All very comfortable, it is possible to imagine living there.Everyone should visit and then they would realise this experience is exactly what home shopping should be.

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The whole experience was fantastic from visiting the Chesham shop , the ordering and delivery service to the guys that came to make and fit the furniture .I would highly recommend.

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We are delighted with the beautiful kitchen designed by Danica at Neptune. The service we have received from Danica from our first meeting through to her final visit after completion has been wonderful and we have very much appreciated the friendly efficiency of all the other members of the team too, particularly Kathryn and Greg who have been incredibly helpful. The Neptune kitchen is a delight, and cooking and entertaining in it a huge pleasure. Thank you to all at Neptune.

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I attended the colour consultancy course last week in store. What an interesting and informative afternoon. Simon explained about colour, tones and even light bulbs ! All in all a helpful and enjoyable talk. I have since purchased the paint for one room in our current renovation project and have ideas for the others. Well done @neptunechichester ?

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We had an excellent experience with Neptune Wimbledon designing and installing our kitchen. From our initial consultation through to realisation, Lucy was there every step of the way to keep things on track. She was able to take our long list of wishes and conjure up a fantastic design. She went above and beyond our expectations and has such good taste and ideas it made the whole process a pleasure and we really didn’t need to change anything she suggested. Malcolm and Dan the kitchen fitters were absolutely marvellous too. We would definitely recommend Neptune Wimbledon.

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The whole team at Bury SE have been amazing, but especially Sophia. She listened to what we wanted, gave great advice and designed the most amazing kitchen. We love it! I would not hesitate to recommend Neptune.

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The quality of the products is exceptional and the so is the customer service. I highly recommend Neptune. Both online and in store. The people who work here are so lovely and knowledgeable and they are genuinely interested in your projects and want to help.

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A wonderful afternoon spent at Neptune, Chichester for a Seasonal Colour event. First time I have attended one of Neptune’s events and it was most enjoyable. Professionally delivered by Simon Temprell, their Interior Designer, it was extremely informative with a wealth of information delivered to us all backed up with a beautiful powerpoint show. Simon made it so interesting with amazing nuggets of information taken away together with a lovely goodie bag. Chichester Neptune staff provided us with refreshments all afternoon and thoroughly looked after us. Sadly too many names to mention, but Debs was very welcoming on arrival and made us feel thoroughly relaxed and comfortable and this continued throughout the afternoon. Thank you ALL for a fabulous event.

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Aladdins’ cave of wonders.Warm welcome with very helpful & attentive staff.

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Absolutely amazing service from Stevie. Stunning furniture and furnishings . Highly recommended ?

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A hugely enjoyable experience thanks to the expert care of Gianni whose knowledge, recommendations and taste where spot on. Highly recommend!

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Only recently heard of Neptune in Knutsford. Such a lovely place with beautiful products. Found everything we were looking for and more. Stevie and all the ladies were so helpful and friendly. Would definitely recommend and will definitely go back.

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Harriet was very helpful from start to finish with our lounge diner project. The finished result is excellent and everyone who visits the house remarks on how fantastic it looks.

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Apparently a ‘systems error’ meant you sold the table that I had purchased from you to someone else and my outside table will now not be available until after the summer This is disappointing enough but I am even more disappointed with the way you have handled this case – it took me 3 phone calls over several weeks for someone to finally get back to me and admit your error and then – when you say it will be resolved – nothing but silence from you again. Very disappointed and it has really left a sour taste it what has previously only been first rate experiences with your company.

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Fabulous afternoon at Neptune Chichester Easter Wreath Workshop. Laura (Hawthorn & Hoe), who ran the workshop, was so friendly and knowledgeable. She expertly taught us how to add the moss, foliage and bulbs to the wire ring, to create a wonderful spring wreath. I learnt so much. The materials were beautiful, with so much to choose from. As always the store had a calm, relaxing atmosphere and the staff were super welcoming x

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I love Neptune so much, one of my favourite stores. But I am very disappointed with the customer service and delivery information with my recent order. I order dining room chairs back in October, they were supposed to be delivered in January. I got in contact with the shop then and they said the delivery date hasd been pushed back to April. I then contacted today, and they now say its being pushed back to May. Both times these delays have happened, I got no notification from the store, I had to chase to get this information. Not only am I disappointed with the delays and the lack of communication, its a shame because I picked a fabric that wasn’t my favourite so that I can have it delivered earlier than some of the other fabric choices but now that was pointless. Given that this is a luxury brand, I do expect more from them.

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Paid extra to have furniture painted a different colour which wasn’t done. Problem eventually resolved after waiting several more weeks. Appalling customer service

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Extremely impressed! my visit to the Wimbledon store was very enjoyable Gianni was able to answer all of my many questions and gave some Great advice with zero pressure given to make immediate decisions. flawless customer service!

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Neptune Cambridge arranged for my Buckland bench seating to be removed and reinstated following water damage to my home. Customer service was as usual for Neptune amazing. They always manage to make me feel like a very important customer and that is what makes them one of my all time favourite retailers. Special thank you to Jennifer, and to James for refitting my bench even better than before.

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Laura, from the Bury St Edmunds went above and beyond to help me. She was friendly, attentive and made my shopping experience very special. A beautiful store that employs beautiful people. Thank you Laura for your kindness, you clearly love your job.

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Fast delivery, safely packed with care, lovely scent. I am extremely happy with my products. Thank you, Neptune.

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The sample pots of paint came too late to be useful. The delivery was put back by a week without any notification. I contacted the online experience team, but they were vague and made out it was not their problem. There response was ” On our end, unfortunately there weren’t any delays in producing this or getting this sent out, and it should’ve reached you by now if not by the end of this week” No commitment in this answer. I should have had notice about the delay or perhaps a refund/ discount?

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Excellent communication Friendly interactive knowledgeable staffHit the datesJust great customer service all around.

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Fabric faulty which I had bought for full length curtains. I had to chase them they did not phone me or seem particularly bothered

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This online order for 2 paint pots took almost 2 weeks to arrive! The delivery date kept on being changed which was very annoying as I had to go elsewhere to source the paint

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We absolutely love all Neptune products and have bought most of our furniture from you. Knutsford Neptune is always our go to Neptune store. The service is always second to none and there is always a friendly welcome from all the staff. Special mention to Stevie who ordered some lights for us a few months ago. We knew they would be a while before they were in stock but Stevie kept us up to date at each stage and even emailed us to make sure they had arrived at ours when they should have. Thankyou for always making the experience special.

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Really lovely evening at Neptune yesterday, with a warm, friendly welcome by all the staff. The Cheltenham store is a beautiful example of the Neptune ethos, so well explained to us by Emma and John. Everything Neptune is gorgeous! Staff are helpful, professional and delightful, always. Delicious food too!

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The staff in store are amazing nothing is too much trouble. Very helpful in helping us choose garden furniture. The products are really good quality. The delivery was quick and seamless too. 100% recommend.

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Wonderful, knowledgeable, helpful, courteous and kind staff.We buy a lot from Neptune and always go to Chesham where we are made to feel very welcome indeedIn the last month alone we have bought a sun lounger, two parasols and two more leather dining chairs. All are top quality and tasteful.When we visit the store simply to buy small things like candles, room fragrance or gifts, we are made to feel just as welcome as when we are spending on big items. This is what we keep going. The staff as well as the goods.

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Neptune Weybridge have provided the most proactive and friendly service for our kitchen refit. From working up the design, on site measure, manufacture and installation, every member of staff has been exemplary. We went through several iterations to get to the final layout, nothing was too much trouble.Speed and accuracy of communication has been outstanding.The quality of the kitchen is also of the highest standard, all oak and hand installed.We couldn’t recommend Neptune Weybridge enough.

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Over then years we have purchased quite a few products from Neptune. Whilst expensive the goods tend to be of good design and very good quality. We did purchase 8 kitchen/dining chairs to match our new kitchen table. We loved both but unfortunately the chairs lost colour after a short period of time due to sun damage. It only took one phone call for them to agree that this was not satisfactory and they replaced all the chairs in a different fabric that we chose. We were disappointed that there wasn’t a greater choice of fabrics as we couldn’t find an exact colour match in the material we wanted.The service from their customer service team was excellent which is something we rate highly and nowadays is not often received. We have also found their delivery teams to be prompt, efficient and courteous each of the times we have had a delivery.

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Such lovely helpful staff, very good service so pleased with our lamps great on delivery well packed, they even contacted us to check everything was ok after delivery, so pleased with everything thank you Neptune.

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A massive thanks to Gianni! He gave great advice and was so reassuring. I was nervous about picking paint colours for my new home and Amazingly Gianni was able to make the whole process enjoyable.

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Great service and help from Natalie and the team at Neptune Weybridge. Needed details of some replacement LED lighting and fittings. They very kindly contacted head office, who promptly sent replacement part for free

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Placed online order which concerned me ,would be delivered after I left for an unexpected trip .Laura ,Head Of Customer Experience ,tracked the packing and delivery of the parcel and assured me it should arrive promptly ,and it did .First class customer service .

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I’ve had a great experience from start to finish of my kitchen design and fit. Very professional, helpful and supportive. I would highly recommend Neptune Cambridge.

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