BetNeptune Review

A very disappointing experience. The design was flawed (eg excessive gaps around built in appliances), installation delayed with a range of issues in execution (eg skirting not fitting properly). A couple of the cabinets have been discoloured and some wood has split. Our different issues are still not sorted out several months on, with a general air of arrogant dismissal. Having used John Lewis of Hungerford and Mark Wilkinson before I would definitely point any potential buyer in their direction over Neptune. Much better products and service generally.

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The item arrived in good time but unfortunately the paint sample was nothing like the colour expected. After 3 coats of the paint it didn’t match the colour on the tin. The colour we ordered was Rhubarb but it looked more salmon/pink. The consistency of the paint was good but it was let down by the shade of the colour. I would be cautious choosing colours in the future as maybe Neptune paint lacks pigment

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I am thrilled with everything we have purchased from Neptune. We have had sofas, tables, lamps, mirrors, tiles and all the paint. We look like an advert for the shop !. All very good quality and any problems are dealt with very well.

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Thank you to Sophia, our kitchen designer, who made every effort to produce a beautiful design. Thank you to Connie at the store, who dealt so efficiently with any questions we had during the installation. Thank you to Steve, our craftsman fitter, who turned a mountain of delivered boxes into a beautiful kitchen!Thank you Mitch, for the carefully painted kitchen cupboards.We will definitely recommend Neptune Bury St Edmunds, and we are thrilled with the finished result.

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Order was placed quickly and efficiently (so much nicer speaking to someone than ordering online!!!) Arrived when promised excellent quality product. Thank you

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We’ve just had our Chichester bedroom furniture delivered and absolutely love it. Great service from the York store, kept well informed throughout the process and top marks to Nathan and Steve who delivered it – they couldn’t have been more helpful!

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A big thank you to Chloe and all the team at Neptune in Chesham, having a new kitchen is always fraught with tension! From the design process, to their patience with us and our builders and to the installation was exemplary. A big shout out to Anthony – the fitter – who’s meticulous attention to detail and not to be rushed until is was ‘just right’ was reassuring. On to the conservatory design service now, Neptune!

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I love the clean , well designed furniture and appreciate the tast of all accessories. Ordering was easy and reassuring. Samples sent and dates met. Delivery was efficient, helpful and personal. Wish I could afford more.

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Good customer service who helped navigate the options to choose fabric and colour. Unfortunately the new payment system for paying for an order was a nightmare and took about 25 minutes to pay after the decision had been made. Really wasn’t a good experience

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Recently finished having our new kitchen fitted and absolutely love it.Neptune Tonbridge have been a joy to work with, from design to installation of our new kitchen, the whole process has been so straight forward and easy, from what normally could be found to be a stressful experience. Customer care and satisfaction you can tell is paramount. Tom our kitchen designer and James our installation manager particularly have been great. Thank you.

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The process of buying a TV cabinet from Neptune Guildford was a pleasure from start to finish. At a time when sales staff in other stores seem to know next to nothing about their stock, the expertise shown by Neptune’s Emmaleigh Flower-Bond was exceptional. Delivery was made on time and I found the quality of the cabinet and its custom paint finish to be faultless. A special mention must be made of their delivery team. They were polite, respectful of myself and my house, installed the cabinet perfectly, removed all packaging and ensured I was happy with it before leaving.

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Beautiful store and welcoming staff and a lovely environment for cookery demonstration which I attended yesterday 16th March ran by Becky Wilkinson

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My wife and I recently commissioned Liz to undertake a flower arrangement for our Neptune kitchen. I would just like to share how pleased we are with the work Liz has done. Liz’s understanding of the brief was executed perfectly. Her attention to detail, talent and professionalism was truly outstanding. Thank you Liz…..you are a true ambassador for Neptune.

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Made to feel so welcome, but then left alone to wander around this lovely store. We did seek help when needed, which we got and we also had a lovely hot coffee as well. We made our purchase. A lovely experience from beginning to end at Reading.

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Absolutely love this place!! Friendly staff, beautifully laid out room sets and easy parking. I attended the food demonstration with Becky Wilkinson today and it was fabulous! Really informative and Becky was so interesting! FIVE STARS!

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Attended a cookery demo and it was an excellent experience. Becky Wilkinson was informative and a great cook!

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I attended a cookery demonstration in the store today by Becky Wilkinson which was v enjoyable. The store was lovely, v homely and comfortable feel to it. Kitchens and loving rooms beautifully laid out and displayed. Garden and graded furniture also v well laid out. Easy parking and Sat Nav took me right to the door.

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Really enjoyable time spent with Mary this morning going through colours, materials & ideas. Mary listened to what was important to me for our projectand and gave an honest and inspired array of options. Looking forward to returning to Neptune, Chesham soon, many thanks! Laura P

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Lovely store, beautifully presented. Absolutely thrilled with my picture. Modern but not too contemporary. The piece finishing piece for my utility room.

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Always efficient . Ordered fabric arrived within the week and good communication from shop. Very helpful and friendly .

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Great products, poor availability in store with long lead times.Had to wait 3 months for bedding, the system.said they had stock in store but this couldn’t be located

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The Chichester showroom is a great opportunity to see the Neptune design and products in situ. The staff were very helpful.

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I used neptune paint, it was great. Covered over a much darker shade with ease, great coverage and honed slate is a lovely colour.

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Jodie Oliver was super helpful. Nothing is too much trouble for the team in Chesham, they are all knowledgable and friendly.

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Really great talk abou colors. i enjoyed it very much and also I found it very useful and interesting

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What an amazing store. We were looking to bring some colour into our bland home and with the help of Mary we found some great ideas. We then joined an event run in the Chesham store to put together a mood board which both my husband and I attended. This event was absolutely brilliant and the staff were so helpful…thank you Kasia, Jodie and Mary. So….have now redecorated our lounge, hall and cloakroom and have ordered paint for bedrooms. The emulsion paint we used was brilliant, went on so easily, no drips, no smell and such a good depth of colour and finish. This is how shopping should be, a real pleasure and would thoroughly recommend this store to anyone.

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A wedding gift list was set up for a recent wedding. It was well managed and the staff were very helpful and polite when I phoned to make a purchase. We were assured that everything would be gift wrapped with an appropriate card attached.The Bride and Groom were ecstatic when they went to collect their gifts and said everything was beautifully wrapped and ready for collection

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We visited your shop in Guildford High St, and were very impressed with the service provided by Emmaleigh Flower-Bond. We ordered one of your lovely framed prints and this was delivered in 3 days which was faster than expected. We were so pleased with the picture that we ordered another in the set online. It was also a lovely touch that Emmaleigh also followed up with an email to ask that we are happy. We are very happy indeed and will definitely be back in the very near future.

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Neptune have been absolutely brilliant.. David and Emma were both extremely helpful and have given us the kitchen we wanted. They are highly professional, great attention to detail and nothing was too much trouble. All in all an entirely pleasurable experience topped off by a superb kitchen fitter in Glen.

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Ordered a concrete/wood table. Arrived within a few days, no hassle. Del guys built it up and took away packaging. Great service.

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Excellent service the staff couldnt have been more helpful and very happy with the products I bought. The chopping board I could take home and the lamp had to be ordered; but this was really efficient, we were kept up to date and it arrived 3 working days later.

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The staff were personable and helped allay any apprehension (I was definitely out of my comfort zone!) and we were actively encouraged to experiment with ideas for our individual mood boards. The suggestions and attention to detail were excellent and delivered with gentleness thus encouraging my confidence. Thank you Gail. I have recommended the workshop to friends and we will be eager to learn of future workshops.

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Since I discovered Colchester had a Neptunes Ive been visiting every week or two, the staff are so helpful, Ive ordered a few times and they always let me know as soon as my orders in.. I love the packaging and bags you get when you make a purchase, its the attention to detail that makes Neptune such a lovely place to shop for home accessories.

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Friendly professional staff. Happy to display various sizes together to help us make our final choice. Ensured our lanterns were perfect before packing. The epitome of excellent service.

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I have been collecting Neptune furniture pieces for over 8 years, bought soft furnishings and paint. On every occasion I have found the staff to be courteous, knowledgeable and the product quality excellent.

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Was very pleased with the products and delivery service but in my opinion the delivery charge was expensive! Apart from that I was happy with the experience.

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Great service. The delivery team were really friendly and polite. I needed to make a colour change and they were really helpful with my solutions.Sara from the customer team has been brilliant in helping me get the colour changed and a different delivery team arrived and were also very friendly, efficient and polite.The customer care has been brilliant. Thank you

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Ordered my vase online it arrived in the time frame that was advised at the time of purchase. Very happy with my purchase . The shop is full of amazing objects and lovely furniture. Well worth a visit.

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Ordered a painted wooden side table in our chosen colour, waited around 6 weeks for delivery but unfortunately the end result isn’t that great. You can see all the brush marks whereas a sprayed item would have looked more professional and the paint is already chipping on the corners. Not to mention the fact that the table is wobbly and the legs are not the same length. For the price it’s not very good quality.

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Beautiful garden set , great quality, quick delivery. One of the delivery guys was brilliant efficient and did all the carrying. The other lazy and rude should retire gracefully and not bully youngsters into doing all the work. As for my items they are fabulous. Very happy ?

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I attended the wreath making workshop with a friend at Christmas! The staff were so friendly and helpful, we all had a wonderful time. We also ended up doing a little shopping while we were there, everything looked so beautiful it was impossible not to come home with something for the house!

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What a star you have with Gianni ,despite not spending thousands in your store -Yet – Gianni gives every customer his full attention and enthusiasm.Goes that extra mile & gives his fullest attention to every detail of your purchase. What an Oasis of Peace and quiet time in a frenetic London suberb !

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We are delighted with our new Neptune furniture which we ordered from the store in Cheltenham, where we had first rate assistance from the staff there.The deliveries also went smoothly, very polite & helpful drivers.

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Fantastic experience and design!We had a fairly traumatic start to our building project but luckily had already ordered our kitchen from Neptune who have provided amazing support and service despite the challenges. This meant that we had one less thing to worry about. They were there for us again when we needed a tailored solution to enable us to meet our environmental ambitions – and when we were finally ready, the fitting was seamless and professional.We have a beautiful and practical kitchen and utility that are a pleasure to be in. Huge thanks to Tracey, Chloe, Leon and the rest of the team!

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Ordered a sample paint pot. Arrived sooner than expected. Good communication. Colour was just what we were looking for.

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Loved the store and the displays. Very polite and helpful staff. The reason for the four was that they didnt have what I wanted in stock.

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We ordered our bed, staff more than helpful at purchase point and follow up. Your delivery company excellent with contacting us, the delivery and assembly of the bed, faultless, the boys were polite, could not fault. I will definitely recommend Neptune to friends. Thank you, it has been a pleasure. Jenny

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Delivered wrong table, and delivered a table with multiple damaged chips scuffs and marks. This table looked like it had been on a shop floor for ages and then dumped in a warehouse. Further to this, Neptune didnt acknowledge my complaint for 2 weeks, despite me making numerous contacts by phone and email. Offered to send a replacement, but couldnt guarantee it would be the same colour as the image online, as theres been an issue with colour. Refused any cash compensation, but offered a store credit which I reluctantly accepted. First time shopping with a company that charges a fortune for products, then delivers the worst shopping experience and aftercare!

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I am absolutely delighted with my purchase of a Wycombe bench and two dining chairs. They are well made, sturdy and attractive. I am now considering the purchase of two folding chairs to complete the set.The delivery men, Michael and Brian were a real credit to the company. They were cheery, efficient and polite and spontaneously removed their shoes on entry! I am pleased to say that the delivery was stress-free and punctual.Thanks to the staff at Neptune, York, the whole experience was pleasurable and the most suitable choice was made. Once again, thank you Neptune (York).

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My beautiful Neptune Chichester kitchen has just been installed and it is fabulous. Craig Lawrence and Dan Webb were fantastic fitters and made the whole experience seamless. They came up with excellent solutions in my Grade II listed wonky cottage! A great job. I can only commend Neil Cadwallader-Kemp for his impeccable project management and to Claire Birkbeck for her excellent design skills and attention to detail. I cannot wait to entertain my family!!

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