BetNeptune Review

We have bought so many things from Neptune that our house almost looks like a showroom! Our last purchase was a console table, which we found did not sit level. The way they dealt with this and promptly sent a replacement was amazing. Still can’t fault them…can’t recommend enough.

Reply

Had the best experience/experiences in this store. Vicky Hill is fantastic at everything she does. She has the best ideas!! What a lovely person to get to know too! Cant wait for more visits and more discussions about interior designs.

Reply

Excellent company with great quality products and excellent staff to help. We did very clear and easy to use too.

Reply

I bought a kitchen from Neptune Wimbledon a year ago. Designed and fitted to perfection. I am so happy. What is more amazing is the aftercare. Under the guidance of Richard Wilkins, the HQ Customer Service team technician Luke Howard came and fixed, adjusted any details that I had asked for. Not only do you buy a wonderful kitchen from Neptune but the aftercare and professionalism is really incredible. Thank you Richard, Thank you Luke. I would recommend Neptune to everyone who would like to make their house a beautiful home knowing that their service is incredible.

Reply

The item I wanted was not in stock, however the representative I was dealing with quickly looked on line, ordered the item, confirmed when I could expect the item. The process was simple and straightforward and the item arrived when expected !Great customer service

Reply

My first time purchasing anything from Neptune. I am delighted with the quality of my goods. Everything arrived intact. It was a straightforward transaction. So pleased with my experience I have now put in a second order.

Reply

Beautifully presented showroom. Great customer service. Excellent quality and really lovely home furnishings and accessories.

Reply

The personal attention, nothing is too much trouble. Our designer listened to us and identified our style but helped us to break out of what would normally be our comfort zone. The room accurately reflects the design they came up with but with their flare for dressing the room on the day totally exceeded our expectations.

Reply

Very excited and pleased with the beautiful Sheldrake dining table. Quality, innovative and practical, from 4 – 10 seating. The delivery men were so helpful, polite and gave me good notice before delivery time. Gave advice on assembling with the extra extension leaves on the table and how to wipe in the direction of the grain. Then the recent delivery of our Brompton Wall Light, Small, Brass. Timeless and contemparary being practical by being adjustable angle or up/downlight.

Reply

After delivery of 4 painted dining chairs we found some minor faults and, following the email we sent to report this, we received a telephone call to say the chairs would be replaced. New arrived 2 weeks later with no problems. Excellent customer service.

Reply

Excellent service / excellent products of highest quality/ we have purchased so many items items that range from our entire kitchen, living, dining room, all our bedrooms even bathrooms x 2 and continue to buy with confidence. Beds are made by the delivery people, mattresses are top quality Definitely recommend

Reply

Item wasn’t assembled on delivery as promised. Marble top was damaged (and had been repaired), looked like a seconds item despite being full price. Pain getting a replacement top unit..

Reply

Jess Barrett recently helped me with a design for my sitting room – a long and awkwardly shaped room that presented lots of challenges! Jess came up with some great options, including stunning paint colours that work beautifully with two paintings I was planning to put in the room. She worked around the fact that I still wanted to keep a number of my own pieces, and came up with designs where everything worked harmoniously together. Her colleague, Lauren is also a pleasure to work with, and they both keep in touch on delivery dates and speedily respond to questions and requests for information. I am delighted with the results and looking forward to working with Jess further as we complete the room. I highly recommend both Jess and the design service!

Reply

Ordered my lantern before Christmas and was advised that it would be delivered in Feb. It has arrived and I love it. Would have been great if I hadn’t to wait so long for delivery but it’s a really nice quality.

Reply

Its been nearly two years since we first ordered our Neptune kitchen and we are still deeply unhappy with the quality and workmanship of the kitchen. Neptune has attempted on a number of occasions to fix the issues but these have been unsuccessful and created more problems. Its got to stage that we having to take legal action as we cannot allow another fitter into our house to tell us how poorly the kitchen has been fitted but not actually fix the issues. We have spent in total over 100k. Neptune makes big promises but delivers very little.Prior to us ordering the kitchen we were big supporters of Neptune and would tell our family and friends to buy their products. This is no longer the case and its a real shame that its ended up that we cannot trust or rely on this company. If you want to protect your sanity, get what you pay for in terms of a quality product and have a good customer experience, do not buy a kitchen from Neptune.

Reply

Will never order online again, a month wait to deliver in stock items, half the order missing but only found out when I chased delivery after 2 weeks, terrible experience all round, avoid.

Reply

Its been nearly two years since we first ordered our Neptune kitchen and we are still deeply unhappy with the quality and workmanship of the kitchen. Neptune has attempted on a number of occasions to fix the issues but these have been unsuccessful and created more problems. Its got to stage that we having to take legal action as we cannot allow another fitter into our house to tell us how poorly the kitchen has been fitted but not actually fix the issues. We have spent in total over 100k. Neptune makes big promises but delivers very little.Prior to us ordering the kitchen we were big supporters of Neptune and would tell our family and friends to buy their products. This is no longer the case and its a real shame that its ended up that we cannot trust or rely on this company. If you want to protect your sanity, get what you pay for in terms of a quality product and have a good customer experience, do not buy a kitchen from Neptune.

Reply

We have a great new kitchen.We love our kitchen, we love the fact it is made of wood, we love the style, we love the larder cupboard.The kitchen is is great it suits our open plan living/dining/ kitchen area. The style is brilliant, Chloe the designer was very knowledgeable and patient. Very important as I changed my mind a number of times. James the Technical chap was very detailed and made sure the dropped housing for the extractor was in the right place.If you are looking for a new kitchen i highly recomend looking at a Neptune kitchen.

Reply

Extremely impressed! my visit to the Wimbledon store was very enjoyable Gianni was able to answer all of my many questions and gave some Great advice with zero pressure given to make immediate decisions. flawless customer service!

Reply

I ordered two sample pots of paint, with a view to buy larger ones if suitable. Only one pot arrived. Contacted customer services. Got a response a couple of days later to say they would send another. Still waiting

Reply

When I visited the Edgebaston store the end of January they had got what I wanted in stockso the assistant (cant remember her name) was so very helpful she sorted out my order and it was delivered Thursday the 16th February. Im pleased to report Im absolutely thrilled with it!!!

Reply

Five star experience from ordering goods to arrival at home. Delivery team was immensely helpful, polite and proactive, nothing was too much trouble. Well worth using. Exceptional quality products too. An excellent offer. Andrew White.

Reply

The furniture was our first Neptune purchase – it was delivered on the date promised, and we`re delighted with the choice. The staff were welcoming and attentive from the outset, and intent on finding the right product to suit our requirements. Thanks Stevie for doing a great job !

Reply

Great products and 5star service had an issue with the couriers who left the parcel in our porch which ended up being stolen and Neptune were brilliant

Reply

Beautifully furnished store full of gorgeous furniture. I came for a cookery presentation which was such a good idea and very well presented and enjoyed by all.Thanks,Lynn

Reply

The table mats I ordered are perfect! They arrived with care – nicely packaged – and every step of the delivery was communicated.

Reply

First time I have used Neptune paint, I have to say that the quality of the eggshell is outstanding, quick dry and excellent finish, what they should improve is actually the delivering time, 10 days waiting its a too long and put pressure on the jobs. I would definitely recommend and use again, great product.

Reply

A trip to Neptune in Chichester is always a treat. The shop is situated in a barn and is the style of house old like to move into. This particular trip was to look at a table we are interested in buying. Gemma was incredibly helpful. She took the table apart and showed us how it could be extended to fit up to 12 people. She was knowledgeable and friendly but not pushy. We have since sourced this table in your outlet store and purchased it. Without all the help from Gemma we wouldnt have been so sure this was the right table for us.

Reply

We unfortunately had an ongoing problem with our Henley extending table which we purchased from Neptune Winchester. We explained the problem to Ella who made arrangements for the table to be inspected by Neptune technicians who agreed that there were problems with the table and it could be replaced.Ella arranged with Natalie at Neptune Reading for my wife and I to visit as the store had a greater range of tables to view.We finally decided on the Arundel table and Ella agreed a date for the collection of the Henley table and replacement Arundel table.Both Ella and Natalie were absolutely brilliant, terrific customer service and certainly great Ambassadors for Neptune.

Reply

Product superb. Service incredibly quick. Delivery driver extremely pleasant and helpful. Will definitely use Neptune again.

Reply

The quality of service from arranging delivery date to the delivery itself was excellentFriendly, efficient, professional service every time.The delivery guys who delivered my garden furniture recently (josh and Ralph) are a credit to NeptuneClaire (Coventry)

Reply

We had great plans to convert an outbuilding to accommodate my elderly parents but sadly planning permission did not materialise. Nonetheless Patsy was absolutely brilliant in all respects from the first meeting to finalising the design and then, finally, expediting our refund when the plans fell through. Fantastic care and service throughout!

Reply

Delivery times not within initial timeframes and then when delivered left expensive material left outside of house open to elements and possible theft. Delivery provider and their processes needs to be reviewed. Although to be fair when raised with customer services they did take my complaint seriously and did escalate immediately.

Reply

After 10 my full price has not been dispatched. Do I had to drive 100 round trip to collect. I was not advised of this when ordering

Reply

The products are always excellent however delivery is always an issue. I have ordered from the website on two occasions and both times the items have come much later than stated.

Reply

Very pleasant and helpful staff in the Chester branch. Also ordered on line had to query delivery date and the customer advisor was very helpful.Love the shop!!!!

Reply

Very quick delivery from order time. Generous sample pot size and came well packaged. More expensive than everyday brands which you would expect from smaller producers but the quality is good and great coverage. Nice colour palette and finish. No odour of note which I like and no drips, lovely thicker consistency to the paint.

Reply

Extremely slow delivery (11 days) made even worse when it cost 6.95 for a tiny 22 product! 1 star for the delivery but the product itself was good hence the higher overall rating.

Reply

Neptune still not addressed my complaint about which I posted on the 4th January…. perhaps they think that saying they will is sufficient! Terrible customer service as well as a poor product.

Reply

As an Interior Designer requiring a kitchen for a client, Aneeta at Neptune Chiswick designed and orchestrated the perfect kitchen for a restricted space. Given the limitations of the scale of the kitchen, the end result delivered not only the practical solutions required, but a beautiful looking kitchen which my clients are enjoying very much.

Reply

Neptune staff are so helpful and informative. There shops are always attractive and inviting to go into . Furniture exactly quality . Delivery service excellent. Any problems with furniture is quickly sorted .

Reply

Neptunes products are excellent. Well designed, but never over the top, and they are manufactured solidly and sustainably. The staff are very good at giving advice. They are also patient and never push for a sale.

Reply

I signed up for a Mood Board creation session with Helena at Chichester. I was sceptical about how useful I would find it and was delighted to find it very helpful in solving design solutions for revamping our kitchen/dining room. Helena the designer was so inspirational and guided me to a colour palette I would never have even thought of ! Really enjoyable and when I have a bigger project I will not hesitate to use the design services of Neptune.

Reply

We absolutely love the Montague storage box. It is a little expensive for a Lloyd Loom style chest but it is beautifully made and has an internal lining and sturdy lid. The paint colour Lily is a good neutral shade and fits perfectly with our pale grey walls and furnishings.Delivery was well communicated and prompt and the delivery men were polite, careful and efficient. Neptunes service from the Knutsford instore ordering on 2 Feb 2023 to the taking away of the packaging after delivery on 8 Feb 2023 was excellent.

Reply

Purchased from online Christmas sale, love Neptune products, but generally out of my budget. Huge box arrived, extremely well packed considering items weren’t fragile, so customer care delivery is still the forefront of Neptunes moto.Delivery by UPS, so updates until arrival. So pleased as these are quality items for a fraction of their retail price.

Reply

Neptune products are well made and worth the cost. Ordering or buying from this company is always a pleasure and the customer service is very good, should there be an enquiry or problem.

Reply

We ordered an item of furniture and it was delivered the day we had chosen for delivery. The company contacted us before the allotted time to say they would be with us within the next 20 minutes and that worked perfectly. Lovely to have a delivery of an item you love when you wanted it delivered. We are very happy with the item of furniture. Thank you Neptune Cheltenham

Reply

I purchased some Christmas decorations for next Christmas at a very good sale price. They arrived very well packaged. Slight negative with the time delivery took which was 2 weeks, however I would definitely buy from Neptune again

Reply

From initial showroom contact with Neptune, to the Installation stage, every person involved has been professional, caring and creative, from Designer, Project Manager to Installers.I was expertly guided through the design process, my questions and queries were patiently and professionally answered and my own views sought on design of my kitchen.The professionals from Neptune interacted so professionally with the team I had employed for electrical, plumbing, and decorative work, ensuring a smooth and trouble free installation to meet Neptune’s high standards.I am so pleased I chose Neptune.

Reply

The products I bought were as described and as per photographs. Packaged to ensure no damage. Excellent customer service response and explanation to delivery timescale of product. Will definitely buy from this company again as they are definitely customer focussed and professional

Reply