BetNeptune Review

Great well made item. Fits 250g pat of (vegan) butter perfectly. Straightforward ordering. Delivery a bit slow and a few incorrect messages frpm neptune but still arrived in promised window

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Warm, welcoming staff – beautiful products and consistently excellent customer service. It’s always a pleasure to shop at Neptune Fulham!

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Just to add form my awful experience with the Neptune water bottle! I am delighted to say following my poor review, the Customer Host team leader, Customer Experience team, has been in touch,, very helpful and will replace the defect item! Big thank you :)What excellent outcome!(CS0176490)

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My order arrived as stated and I was very happy with what I had ordered , it was lovely to open such perfectly wrapped items . I am happy with the excellent quality of Neptune . Please continue with your high standards.

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The very caring people working at the Chesham store made our first experience of buying a new kitchen as easy as possible. Our kitchen designer Chloe was full of innovative suggestions to ensure that we were able to have the kitchen we have always wanted. The units were beautifully packed on arrival and expertly fitted into our tiny kitchen space by Anthony who despite challenges caused by the lack of space was constantly providing solutions to any issues that arose. Thank you to the whole Chesham team for your wonderful customer service!

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Great visit to Neptune in Chesham. I popped in to buy a gift and as always the customer service was above and beyond despite being very busy,Tracy,Emily and the team always greet you with a warm hello and a smile. I did witness a very rude customer, when Emily asked for her postcode, its beyond belive how rude some people are. Well done Emily for smiling through your ordeal, not sure everyone would of.

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Great Service ,Neptune is the best company in its field in the uk at the moment .This companys products live up to expectation , I highly recomend them.

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Good communication and very well packaged. Beautiful goods . This was an on line order as no store locally. Buying ‘blind ‘ as it were. The items were as beautiful as I hoped . One of the items was a set of 6 mugs that I loved the look of the shape and size . I wanted to get 12 but just ordered the one set incase they weren’t as nice as they looked . I’m so pleased that I have now ordered a second set.

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We try to place orders with the Guildford store as we have confidence in their advice and give a great customer care experience.Products are gorgeous and the design is as well considered as the majority of Neptune products.Love having a store locally, the staff there are excellent.

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Great double fitted sheet but delivered by UPS in a huge square box filled with brown paper and complete with ‘Fragile’ sticker. I was not impressed as I try to keep my recycling to a minimum.

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Neptune products are always of the highest quality and class above its competitors. I ordered online the products were delivered within a week – very well packaged to protect the glass products inside. Overall great experience.

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This is the second time I visited the Reading shop within a week and both times there was no interest what so ever from staff.Both times I entered the shop and said loud and clear hello there was no reaction from staff. They just continued chatting behind the till.I spend 45 minutes with my husband in there as we are planning a major renovation project. We have not once been approached by staff. When we looked intensively at one of their kitchen two staff members were present, continued chatting along and avoided eye contact.Neptune has beautiful furniture which we really like. However they do come with a price and some basic customer service is expected at this price range. You get better service at Ikea. Not sure I will return.

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Unfortunately the items I required were out of stock and had a fairly long lead time for delivery. The team at Neptune made sure I was regularly kept updated on progress and any queries I had were dealt with promptly and helpfully.

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Great products bought during seasonal offers and ordered online. Delivery was much faster than anticipated. Packed with care.

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So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in our best interests. The after sales care was spot on too, something sadly lacking in so many businesses and yet so important. So good to have old fashioned customer service.

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I bought some baubles in the sale which were beautiful. Unfortunately one of the baubles was damaged. I contacted customer service & they responded promptly & replaced the damaged item

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I took the opportunity to buy some new framed art in the sale and I am really happy with it. Neptune always sell beautiful things. I am looking forward to the new season. I expect lots of new products as so many current items are being discontinued. Some smaller art pieces would be good.

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Excellent service, order arrived very promptly, was surprised as what with the Christmas rush, expected it to take longer. My white Christmas trees are beautiful, exactly as described. They are now packed away for next year. I am really pleased with them. And highly recommend using Neptune.

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I dealt with a very helpful lady with your live chat before ordering our table and she confirmed details etc for us and delivery etc .

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It has been a pleasure to deal with Shannon at the Weybridge store over ordering some Chesil limestone flooring and Elcot wall tiles for my new build house. All the ordering and deliveries have gone according to plan thanks to Shannon’s attention to detail. I would thoroughly recommend the Weybridge store. They have been very helpful and answered all my questions. The customer service that I have received has been excellent from Shannon and the team.

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Helpful friendly staff . Offered to send photos damaged table to HQ for more advice . Will be taking up their offer

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The furniture is really great – our two linen chairs are super comfortable and practical with removable covers. And staff are always pleasant and helpful. What needs improvement is the communication between the shops, whoever organises delivery and customers. We had date and time changes texted at the last minute with no discussion which caused some real headaches.

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Well packaged Belmont Jar meant it survived a 500 mile journey to Scotland ! Likewise the Lulworth server and the copious Rosemary and Thyme products. I could not love Neptune more !!!

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Quick and efficient on line serviceWell packaged for transfer.Loved the quality of the products

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I bought a beautiful woollen throw (Auburn) from Neptune and am delighted. Really pleased with the quality and the design is lovely. Appears to be reversible, with one side showing stronger colours. I purchased in the sale with a good reduction and am now tempted to buy the cushion to match, especially if it appears in the sale. Once again thank you for the great service Neptune.

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Friendly, helpful and welcoming female staff who really know their products. Not at all pushy and genuinely interested in our home project.

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We love our new cutlery so much! Great first experience with Neptune, we will be back for more! Delivery was quick and well packaged!

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Christmas baubles were just as described and great quality. Excellent packaging and no damages!

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Always love treating myself to something from Neptune and when I was gifted a Voucher for a Christmas present I couldn’t wait to spend it. I purchased a bedspread which was in the sale so it was an absolute bargain and the quality (as always with a Neptune purchase) was excellent value for money.

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Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, making a good impression. Although we bought a couple of smaller items, we are planning renovations so will be back for furniture. Kitchens also look of very high quality. Please thank Emily for her time and patience with our many questions!

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Its, always such a pleasure to visit Neptune in Chesham I have visited several of your branches but feel the service here is top dollar . The team could not be more helpful Tracy the manager runs a very professional team , Imogen along with Emily are always enthusiastic and incredibly helpful their knowledge of the products is brilliant and nothing is to much trouble . Your only ever as good as your team and the experience here starts as soon as you enter the shop . Big round of applause to you all another lovely enjoyable experience today .

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Dear Sarah, Rebecca and all the girls at the Edgbaston Neptune Branch – Happy New Year to You All!I want to thank you for helping to organise and keep secret my stunning Christmas Present from my husband. I was thrilled to receive the two Orla Large Cushions. Beautifully wrapped and presented, thank you so much Sarah for dropping them off and for all of the personalised attention and detail. I look forward to dropping in to the store again soon, the fantastic service and friendly staff always make it such a pleasure.

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First time visit to NeptunesLiving room needed a makeoverExcellent customer service from EmilyNothing was too much trouble and gave us lots of ideasWill certainly be back

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Neptune at Colchester is one of my go to stores . Its always been an enjoyable experience, and Im fortunate because each visit Ive received outstanding service from the home specialist Sally . She is the most helpful , polite and friendly professional individual . Her knowledge of products and Neptune is excellent. She is an asset to the company and makes the visit an experience . Always so positive and bubbly with fantastic home ideas suited to personal style. Thank you .

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We are very happy with our kitchen. We had a good experience with the Wimbledon branch. There were a few hiccups which took some time to resolve but we got there in the end.

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We purchased a Henley hand painted kitchen in January 2020 and from the start had problems with the paint finish and fitting of the cabinets. The paintwork began to chip almost immediately and as two elderly people it hardly has much wear and tear. We complained through our provider and they kindly came out , but nothing from Neptune themselves, just a can of paint to touch up ourselves!.. The bin unit constantly comes off its fittings, I cannot turn the corner unit and now the freezer door is coming away The paint finish is appalling and almost every edge is chipped showing a white finish underneath. We have had several painted bespoke kitchens before from other providers and never had this problem, I would never recommend this product to anyone. We complained again in October as the cabinets are now so badly chipped, nothing back from Neptune, so in addition to a product not fit for purpose we can add terrible customer service to the list. This is not a criticism of our local store that provided the kitchen only Neptune who seem to have no interest now the product has left their factory

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Three stars is an average. My experience was five stars for the in-shop service (Winchester), the customer care over the phone ahead of delivery, and the lovely sofa itself. But the delivery was disappointing. Setting aside the pretentiousness of “white glove” in the description, I got the 30 minutes away call that was meant for another customer. Having made my way home it was another two hours before they turned up.

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The staff in Neptune Edgbaston are wonderful. Very welcoming and informative. They make the shopping experience very enjoyable.

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I love Neptune and have always had outstanding service at the Edgbaston store where they really cannot do enough for you. HOWEVER, two out of the three times I have ordered online, the courier (UPS) have left the parcel on my front door mat in full view of anyone passing by and today in the pouring rain, despite clear instructions to leave it with a neighbour. While I appreciate that that this is not strictly Neptune’s fault, I was not impressed with the response I got on the online chat, in which I was told that my concerns would be passed on to the courier and that perhaps I should have my deliveries sent elsewhere or order for collection next time. Erm – is this a luxury brand or not?! This is the second time I have had to inconvenience a relative to go and collect my parcel from the doorstep so that it did not sit there in all weather conditions from 9.20am until after 5.00pm. Really Neptune, perhaps you should review your particular courier (as you say yourself, they don’t always read the delivery instructions!), instead of placing the onus on your customers!

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I ordered the 3x sizes of ceramic Christmas trees – all came undamaged- were all very well packed and arrived when stated.Exactly the standard and service I expected. Thank you Neptune.

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I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and very knowledgable about the product. We wish all shopping experiences were like Neptune in Canterbury.

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Beautiful pieces giving an old cottage an interior face lift!. Pleasure to shop in Winchester. Neptune online shopping can take a while to arrive! But after emailing or telephone call, items arrived quickly. Excellent Thankyou.

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I enjoyed looking round the beautifully presented shop. The assistants were friendly, helpful and knowledgeable about the products.

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Excellent customer service from Bryony in store and the delivery guys were brilliant. Lovely furniture too!

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Customer experience in store was poor – such limited flexibility in handle choices became an additional effort, time and cost from us during the buying process – we’ve seen this done much better elsewheere. And considering the value of the purchase, for such insignificant additional cost, the customer experience potential was lost. Then no comms at all after leaving store until the day before delivery – email updates on status of the delivery process is so easy to do and would have helped us plan work schedules. Then c2 months post delivery we receive a call telling us to collect the replacement hinges – no recognition at all for the late comms on this, no suggestion on delivering these and no information on how these would be installed. We would have purchased the bureau as well but after this experience, we chose another bespoke provider.

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Chloe and Harriet designed two rooms for us in 2022. They transformed an old converted garage into a reading room, installing Chawton furniture, new blinds, furniture and accessories. We were so pleased with the results that we asked them to come and redesign our living room too. Chloe and Harriet were fantastic at bringing together colours and accessories to really make the room feel cosy and we love spending time in it.Throughout the process they kept us posted on delivery times and they were on hand on the day to supervise the deliveries and installation, which made it stress free.We are really happy with both the quality of service and goods received and would recommend Neptune to others.

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Ease of ordering, being kept informed throughout the process, prompt delivery, well-packed items, and excellent quality of the products themselves.

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Excellent quality of products. Delivery always on time. Excellent customer service.

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Many apologies for the delay in sending you this review of the very lovely evening spent with you at Neptune in Bath listening to the fascinating talk give by Emma and Giles. I have long been an admirer of Emma and have watched her meteoric rise to a highly respected and talented designer. The food was fabulous too .Thank you so much for the lovely gifts. I will treasure the book, which is much admired on my coffee table.I wish you all a very happy and prosperous New Year.With kind regards.Jackie FitzGerald

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A great Neptune store with very pleasant and helpful staff who went to the trouble of Xmas gift wrapping my purchases. Fabulous customer service!

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