BetNeptune Review

Service is always top notch in our local Neptune . Sadly though my mirror was damaged when unpackaged. I’m learning to live with it though as I don’t have time to send it back etc.

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Extremely pleased with my new Neptune kitchen. Tahirah was professional, helpful and extremely pleasant to work with from design to completion. She worked hard to adapt the kitchen units to my requirements within what was not the most straightforward or the largest of spaces. The installation team led the James was prompt and very professional throughout adapting around a couple of tricky onsite issues to achieve a lovely end result. Looking forward to making good use of the kitchen.

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We purchased a ex showroom bed online from Neptune Outlet. When it arrived it was the wrong size. After taking it away they returned a couple of weeks later with the correct. The install time on both visit were spot and helpful. We also had problems around the pricing. I will gave a massive shout out to Abbey who was very quick to reply and assist and turn a negative in to a positive experience. Thank you

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Superb service from the Cheltenham store. Beautiful wall lights that arrived 3 weeks earlier than expected thanks to the helpful staff (Joy) at the store. Will definitely be shopping with them again.

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Staff were very helpful in the store. Had to do quite a bit of checking to make sure I could get what I want. I like that they made the effort where some stores may not have. They kept me up to date with progress of my order and were very pleasant, polite and professional. And they sell lovely items! I always walk into Neptune stores even if I am not looking for anything specific. I love just to browse sometimes 😉

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We recently went to the warehouse outlet in Swindon.. the whole event was well organized and the staff were amazing. They were super helpful and knowledgeable. Managed to buy some furniture and kitchen items. Look forward to the next one 🙂

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On arrival to the sale we were warmly greeted by a friendly member of the Neptune team. He directed us to the sale and let us know where we could get excellent coffee and cake! On entering the warehouse there were no long queues and it wasn’t overcrowded. The event was well organised and staff were friendly and helpful. My husband and I were delighted with our purchases.

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We particularly enjoyed the upselling in the shop with Pimm’s and cookies! But seriously, we love our armchairs and the service throughout has been second to none.

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I like your style, you did what you said you would when you said you would do it and Aneeta, Greg and Adrian were all clever, friendly and helpful

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Wonderful help from Jackie at the Reading store securing a second Matilda chair for me. Made all the difference having the two, great service from a lovely store.😊

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Really helpful Meet & Greet, directions, information of where things wee, eg Showroom, loos, cafe, parking, Warehouse Sale. Staff within the Warehouse Sale were helpful and courteous. Goods regularly re-stocked. Efficient check-out queues. All making for a pleasant visit.

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It has to be five stars. This was my first Neptune Warehouse sale and I was so looking forward to it! I was not disappointed, it was the most relaxed, calm, civilised sale I had ever been to. Time slots, what a genius idea! Lovely, helpful man on the gate who explained there was outdoor seating and pastries available from the cafe, toilets available too. There was a very small queue and then we were all welcomed individually by the Neptune ladies each one with a smile and a warm hello. Everything inside was as I expected from Neptune, organised, tidy, and running smoothly. Numbers for time Slots were kept small so it didn’t feel crowded or rushed. Having called my husband mid sale he tentatively asked “so how is it?” to which I replied “I’m already looking forward to next years invite!” Thank you Swindon Neptune Outlet!

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Event was so well organised; extremely helpful warehouse staff; specific allocated time-slot an excellent idea & ample time to shop (no car parking issues/no mad scuffles for items!); some excellent price reductions.Such a great idea to keep the cafe open, next door.One of the items I purchased was found to be missing in my bags, (only noticed this when unpacking them at home). TBF, it was busy busy at the tills, so this was certainly just an oversight by the Sales Assistant.Wonder if Neptune can rectify this?Would definitely visit the Neptune Outlet Store in future.

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This was my second Neptune warehouse sale – not as much stock as the first one I went to but there were some lovely pieces and bargain prices. I’m very happy with my haul of beautiful accessories. The staff were exceptional as always, they couldn’t do enough to help – a great team that deserve a big thank you!

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Amazing experience at the Neptune warehouse event. Great bargains, lovely products (as always). I definitely will go again, everything is smooth and well oiled.

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We attended the Neptune warehouse sale on Wednesday 18th September at their warehouse just outside Swindon. The whole event was very well organised (tickets booked on line for a specific time slot) so no real long queues, friendly staff and not too many people in the warehouse at any one time. Nice refreshments from the Neptune cafe. Overall a very nice shopping experience and I managed to buy two Lloyd Loom dining chairs that I had wanted for a long time at half price!

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We recently attended the warehouse sale and it was absolutely fantastic! The staff members were so kind and helpful: they even allowed my children to join me!Many bargains to be had – I definitely have regret over not getting certain bits so will definitely be back again!

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The greeting from the car park attendant set the scene for a lovely experience. Everything was so well organised and the staff so welcoming and helpful. The cakes and coffee were a great addition this year. It was so good I came back again later in the week!

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I recently made my first trip to a Neptune Warehouse sale… it won’t be my last!Well organised, courteous and helpful staff. Lots of bargains! It was also lovely to get able to grab a coffee and cake before the long drive home again.

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Went to the warehouse sale in Swindon. the staff were incredibly helpful and it was very well organised. Cant wait to come to another one!

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I visited Neptune Outlet in Swindon for the warehouse sale. Got lots of bargains. It was all well laid out and plenty of helpful, friendly staff. I usually visit Neptune in Chichester as it is nearer my home. No matter what store you go to the staff are always friendly and helpful. The stores are immaculate and a great choice for the home.

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Great experience at the Neptune Warehouse sale. Lots of lovely things at great prices, staff super helpful and the whole event was very well organised. Can’t wait for the next one!

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Recently attended Warehouse sale….a great opportu nity to grab a few bargains.The event was very well organised, not too busy, no long queues. As we would expect from a Neptune experience, staff were very friendly and helpful.Great to be able to buy a coffee and pastry after a long journey.Well done Neptune for ensuring this experience maintained your high standards! Looking forward to the next one.

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My husband and I attended a warehouse sale and had wonderful experience. All staff was super helpful and ready to go extra mile to assist us

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The warehouse sale was excellent and the staff were very helpful. However, the pick up experience could have been better for small items of furniture. I purchased a single wicker chair and when I arrived home it was apparent that one of the legs was broken so very disappointing. The chair was squeezed into my car which I imagine caused the issue

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Myself and my husband were very dissapointed to have brought our friends here to show them our new kitchen ideas and to be met with such an unfriendly atmosphere. It felt like we were an inconvenience in the Neptune shop.Thankfully our visit in to the connecting cafe was a warm welcome as always, a delicious lunch and scrummy cake! A completely different experience from the cold Neptune shop.

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Not the whole range available (obviously) but some very good discounts indeed. Every single member of staff we dealt with could not have been more helpful, from the man directing cars at the gate, to the person at the door to the helpers on the floor to the checkout staff – all were knowledgeable, friendly and really really helpful!

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After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman at the gates to the Neptune staff helping and advising customers, everyone seemed happy. The only slight negative was I couldn’t go each day to bag more bargains as the stock rotated, so had FOMO. Please continue to keep it in Swindon.

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I always enjoy shopping at Neptune, and the staff at the warehouse sale were so helpful, polite and professional. Even when they were busy, they still managed to respond to my email regarding stock left on a particular item. Thank you from a very happy customer.

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Excellent experience. I’ve been to lots of the warehouse sales but this was by far the best organised with super knowledgeable and helpful staff. Fabulous experience and new cherished pieces to add to the collection. Thanks Neptune!

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I visited Neptune outlet in Swindon recently and would like to congratulate Neptune on the high standard to customer service. Their staff are welcoming and helpful, looking after customers as though they were guests! Debbie in particular has been outstanding…going above and beyond to make me a happy customer! Thank you.

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I absolutely love all my Neptune furniture and I have lots. Great craftsmanship and worth every penny.

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Wonderful shopping experience, we went looking to help us make a choice between two different styles of sideboard. The staff couldn’t have been more helpful and willing to share their product knowledge. Thank you very much appreciated

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Nice sensible but stylish butterdish – beautifully packed, efficiently delivered. Looks more expensive than it was!

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Came in for paint colour advice, Lucy was so welcoming, helpful & gave me loads of ideas. I always have a great experience when I visit this store.

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Great service, delivery team polite and helpfulThe sideboard is a lovely well made piece of furniture

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I’m so frustrated. I’ve just unpacked a whole order of a new dinner service that I bought from you last week.I’ve gone to wash everything before using them and the plates are too big for our dishwasher. We actually have 2 dishwashers – Miele and a neff and they fit in neither. They’re so tall that the spinning water spray won’t turn. I even took one to my friend’s house to see if it fit in her fisher and piekel dishwasher and it was the same issue.The pasta bowls are also angled so they won’t fit either without taking up the space of 3 plates.I bought these as every day service so they just won’t work.I have no idea what process your design team go through as this seems like the first test for any dinner service for a modern home.It just doesn’t make sense that these checks aren’t made before manufacture and selling these things.I spent an hour unpacking and trying to wash everything and have no desire to spend another chunk of time packing everything up again.I wish there had been a review section in your site as I’m sure I’m not the only one who has thought this.

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I ordered a dining room table. The table came in fantastic condition. It was delivered and put together by Paul and George who were polite and professional. I’m very happy with the product and the service provided.

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I did visit Neptune in Guildford a month ago and I was helped by Freya. This young lady was incredibly knowledgeable and helpful. Freya offered to arrange a delivery for the heavy items that I could not take with me on the day. I have also received a follow up call by her making sure that I was pleased with my purchase, once arrived at home. A great experience!

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The flowers were fab but the vase was so filthy I actually thought I’d purchased an opaque one by mistake. Not good enough really for what is meant to be a premium product.

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Lovely people. Great quality. But parts missing. Ran way over and they had to come back several times because of poor communication between designer and fitters.

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Lovely Keswick side table but slow delivery and about a month behind original eta

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Grace, Jo and Chrissy were professional, courteous and caring. This is customer service at its very best. They listened and understood my requirements. Yet again I left the store happy in the knowledge I would return again and receive excellent service. Thank you

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I was helped today by Julie and Lynsey and got some great advice on last chance stock as well as an informative introduction to many of the new items that are available and how they would work with existing pieces I have bought from Neptune. Even though there were other customers in the store I felt that my needs were important and their product knowledge is excellent.

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Great customer service from Katie and she wrapped our present beautifully. Will be back.

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Five star as always. The paint was received in good time and in the best packaging I have ever seen from a company. The paint itself is amazing and I am now decorating almost every room in my house with it. Great service from a fantastic company.

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Sarah was amazing in helping me select furniture for my spare bedroom. Katie was really helpful sorting out a problem with head office regarding the delivery. Thanks so much to both of you furniture is in situ and looks wonderful .

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Great help today from Sarah today. She helped me with some faux flowers and a beautiful vase. Love this store and the staff thanks so much!

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Beautiful botanical artwork for our home, quality excellent and exceeded expectation. The pieces are exactly what we were looking for.

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I recently had a home colour consultation visit. Extremely helpful to see all the samples held against the walls . Ilyeash suggested colours that I wouldn’t have thought of. A really useful experience for anyone who is indecisive about choosing colours.

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