BetNeptune Review

I think the 100 delivery charge is a complete rip-off considering how much the furniture is, it’s put me off buying Neptune.

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We worked with Florence to design our home. Florence dedicated time to answer queries and supported us throughout our journey and has left us with a wonderful space for us to enjoy. She really captured our style and challenged our thinking, we really loved working with Neptune and will be using design services again!

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Our experience of Neptune’s “bespoke” service has been a complete disaster. Parts missing, incorrect parts delivered, errors in assembly, failure to deliver to the agreed design brief, components delivered in mismatching shades of paint now requiring a complete on site hand repaint. What should have taken a single delivery and single assembly visit has (so far) taken four deliveries of components, three visits by the assembly team, one visit by painter cancelled, one visit by painter a “no show” and we currently await a resheduled visit by the painter to complete the job. No, this wasn’t a complete kitchen fit but a single, fairly modest, free standing, open fronted bookcase. They have charged top dollar for a rubbish service (unfortunately I paid up front) and the quality of materials is not high. On the positive side, everyone at Neptune we have had contact with has without exception been helpful, charming and polite. Would I ever buy from Neptune again – No. Could I ever recommend anyone to buy from Neptune – No ……but go ahead, you could have more luck than we have had.

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I could not recommend buying a kitchen from Neptune more highly. Katy’s design was excellent, the team’s patience with our endless questions, concerns and changes of mind was super impressive and the installation went better than we could have hoped. But all that would be as nothing if we didn’t like the end result. We don’t like it, we love it. We had heard tales of how nightmarish purchasing and fitting a high end kitchen can be; all we can say is they went to the wrong place!

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Staff there were so helpful and nice. Being able to sit down with a freshly made coffee they offered really made my day! Will definitely be coming back.

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Chichester team have been brilliant.I would like to say a big thank you to Katy, Jo and team. Down to design of my Henley kitchen, delivery and installation, was an amazing happy experience.I would highly recommend Neptune.

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Everyone is so helpful, from helping you with design or colour decisions, to helping you buy seasonal flowers for your home

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Ordered samples from Neptune, Farrow & Ball, and Little Greene/PPL on the same day. F&B arrived the next day, Little Greene the next day. Had to chase Neptune and they took a week and a half

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Claire Burbeck and Suzy Brogard provided superb design advice and support for my new kitchen. Excellent service and now very excited about the project.

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Rhiannon was amazing. Super service. Listed and really adapted to my own ideas and preferences . Excellent service

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Friendly effiicient staff and good quality product that were delivered in a few days.The Christmas tree was needed early this year so I am grateful for the early stocking and display of the tree.

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Beautiful baskets. The quality is superb. Disappointed with the postal charge especially as I spent a large amount

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Staff in the shop were friendly and really helpful in finding out info for me, as well as giving ideas on design and using colour.

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Store is absolutely fabulous. Lots of gorgeous furniture but equally beautiful accessories. I cant wait to go back!!

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Ordering products from Neptune has always been a pleasant experience right through to delivery. The staff are so helpful and knowledgeable. Thank you!

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Not only do they have expensive delivery charges, they also make an unauthorised deduction for the pleasure of returning an unsuitable item.

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Rachael at Neptune Cambridge was very helpful, caring and professional. She helped us figure out which items were best where we needed help. She had great knowledge in assisting with what would match with what. We enjoyed the experience of making the decisions to make our home nicer, thanks to Rachael.

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I have tried to see a Long Island Dining Chair with a view to ordering them BUT no one in Neptune knows where there is one, not even head office know.I have even tried to contact the CEO with no luck.At least 8 months I have been trying, I really should give up but I really like the look of them.What an absolute joke of a company!

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The online ordering did not work correctly and needed a phone call to resolve, also the quoted delivery day was missed

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I love Neptunes products & visiting the individual stores is always a day brightener. So much inspiration to draw on. Helpful staff & the offer of coffee is always welcome.

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Such helpful ladies in Chiswick store; took everything off the beautifully laid table so that I could open out the extension and have a good look. Really relaxed and helpful store. Ordered online on the Tuesday and table arrived Friday, all assembled in 10 minutes. Were really pleased with it, thank you.

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As we are away for most of December we are trying to get Christmas organised, so we were particularly grateful that the perfect tree was available and able to be delivered in October. Staff as ever could not be more helpful and the tree itself looks fantastic.

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I would like to take a moment to thank Danielle and the team at Colchester for their absolutely amazing customer service, help and support. Everything from room design, wall colours, furniture choices and textures were considered and discussed in transforming some of the rooms in my home. I trusted their design suggestions and combined with the quality of the furniture and accessories we are beyond delighted with the results. Thanks Danielle and all x

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All three items I ordered were damaged on delivery which is extremely disappointing. Great service in store, beautiful store but delivery poor.

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Last minute change by UPS on delivery. However, failed to deliver on that date and no communication despite my efforts. A wasted days leave!

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Three months delivery time but we are very pleased with the settee which is the second one we have purchased from Neptune. Disappointed however that one of the brackets was broken and we are awaiting a replacement.

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Very professional, personable and great service. There was a problem that they sorted proactively and immediately

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After having phoned to be told by the assistant that they had two bar stools available in the sale when I drove up 90 miles was told they had unfortunately sold one and I could have only one and had to purchase a new one how very disappointing especially when I was told they had two available and they would out my name on them no customer service unlike the york branch when they could not do enough for me as I do buy a lot from Neptune in the past I am going to collect the other stool on Saturday at the Belfast branch but will not be visiting it after that

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Went to Guildford to buy a wedding present but I didnt have a clue. Neptune Guildford staff were brilliant in helping me choose – brand ambassadors and delightful, not pushy like some shops. I will return.

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I spent some time looking around the Neptune store in Tonbridge and bought a lampshade, I also talked to Rosie about various fabrics and the Lottie sofa as well as beds. I asked Rosie lots of questions and she could not have been more kind, helpful or pleasant. Lovely shop and excellent staff.

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Ordered Edinburgh lamp table from the Cheltenham store. A reliable quick service, table arrived on day and time organised by Neptune. Am really pleased with the table and already had compliments on how it looks. Thanks Neptune.

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Extremely pleased with my framed pictures, excellent quality and stylish design.However, there have been delays and uncertainty on delivery times on my recent orders and feel the service levels have fallen a little short of what Id reasonably expect from Neptune!

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Expensive for tester paints and delivery time was extremely slow. Took nearly 2 weeks to be delivered.

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Well, we have visited Neptune in Cheltenham on many occasions over the past 2 years and purchased a great cross section of items. Without fail on every visit we are warmly welcomed and all the team in the store are friendly and very knowledgeable. Our most recent visit was no exception.One of the beauties of the Neptune store is the whole way it is merchandised, you can take time, if you want, to brouse and get inspiration and ideas from the room sets and colours used. Neptune regularly update and change their store look so there are always fresh ideas on display to consider.The standard of customer service in all respects, even if there is a very rare hi-cup cannot be surpassed and must be the envy of others in the industry. Looking forward to our next visit.Best wishes Derek & Judith

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I ordered moss and cactus paint samples – turned out Cactus was too dark, and Moss appeared more grey than Green. So went to the Reading branch, and just decided to buy 5 litres of Sage without trying it on. Got home, the first brush strokes I wanted to cry, I hated it! My husband painted a larger portion of the wall and the following morning, I began to like it more, as time passed, I was glad I bought it because it didn’t make the room dark, but I am happy we made the blind decision. Really pleased, now I have to worry about decor, that would enhance the colour.

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Such personal service from the lovely young woman who served us yesterday (am – 26/10/22).She was very knowledgable and nothing was too much trouble. We will definitely be making more purchases based on her advice.

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Everyone working for the company is so professional and helpful. Nothing is too much trouble and I feel safe knowing the quality of the goods are excellent

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I was very disappointed with my Neptune experience. This was my first time ordering from them. When the bed was ready for delivery the delivery company was only able to deliver to my address on one day per week (Wednesday) which made coordinating for work challenging. On two occasions the delivery was booked and did not arrive due to delays with other deliveries however I was not informed of this and had to ring them to get an update. There was no proactive support in getting me my item. When it finally arrived it looked very badly handled and all the boxes were damaged. The bed itself had 2 scratches and a crack on the right post. Neptune did not respond when I reached out about this. While I still like the style, the stress of the experience made me not want to order from Neptune ever again

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Amazing! I love this shop for its online and Instore experience. Fab products and customer services with bags of inspiration

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Excellent service, second to none. Michael (?) was very helpful with paint and fabric. A beautiful display of rooms with friendly and helpful people.

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Ordered two bar stools and chose to have then painted black. The product is excellent quality and it was well packaged to avoid damage. On the day of purchasing I was given a price plus 50 for delivery , the latter being I thought rather excessive. I paid and came away with my order and receipt. A couple of days later I received a phone call to say that I had been incorrectly charged and that I owed a further 90. I had been under charged by 140 and also I shouldnt have been charged for delivery resulting in the 90 deficit. A computer error was blamed. My first reaction was to cancel but I really wanted these stools so paid the extra. I am left with the feeling of not knowing if I was charged the correct price and also should I have paid delivery or not? My feeling is that if Neptune enter into an agreement with me and give a receipt for an amount of money then that should be honoured, any mistake on their part should be borne by them.Such a shame as I absolutely love their stores and their products.

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All went smoothly. The delivery men arrivedduring allocated slot, assembled coffee table, talked me through dos and donts and removed all packaging.

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Really helpful staff when ordering table & chairs. A much better experience ordering through the store than Neptune Head Office.

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Excellent delivery service as always highly satisfied with our bedside table.

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Lovely piece of furniture, arrived in perfect condition, fab communication about deliver time and date, and the delivery guys were lovely as always.

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I placed an order by telephone and then collected in store. The staff here could not be any better, so friendly, efficient and really helpful. I love going to this store. I dealt with Niamh, such a lovely girl and great with advice.

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Really helpful member of staff ( Shannon) who was willing to spend time with us choosing products and discussing options.

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Even though 4 out of my 6 plates arrived damaged, Neptune quickly arranged their replacement.

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It has been a pleasure and a joy dealing with Chloe and the team from start to finish of the design and build process of our beautifully designed and crafted kitchen. Chloe and James the installation manager together could not have been more helpful, always clearly communicating every detail ensuring it was stress free and enjoyable. I would not hesitate to recommend the whole experienced, helpful and delightful team at Chesham Neptune.

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I have had many visits to Neptune, York as this is my favourite store. The furniture and accessories are well made and beautiful. The staff are friendly and helpful, always making one welcome. It doesn’t matter how small or large the item is, the customer always comes first.

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