BetNeptune Review

I can only review the paint from Neptune as at the moment this is the only thing that I have purchased from them. Delivery is slow 7 to 10 days on the paint. The quality is good as is the coverage, The emulsion is better than the eggshell. Customer service is good. The only downside is that they do not do eggshell in anything less than a 2.5 litre tin which unless you want to paint the whole house (approx 30sqm) is unnecessary. I wanted to order some more paint for other rooms but with minimal woodwork this size is too big and would be wasteful as well as expensive. Most if not all paint companies offer a 0.75 l tin but not Neptune. Love the colours but I will get them mixed at Dulux so I can get the eggshell(s) I require,

Reply

Beautiful candles. Excellent quality and perfect colour. Only wish they did other sizes.

Reply

I was unhappy with the delivery. We paid a lot of money for delivery for UPS to only try to deliver it once and then I had to travel 6 miles to pick it up myself.

Reply

We are very pleased with our Neptune kitchen and utility room. The initial planning and design was done by Chloe Locherty (Chesham branch) who took on board our wish list and ideas and worked with us in producing a design that really does work. James Daly worked well with our builder, plumber and electrician to plan the installation around public holidays and our other commitments. A special mention also has to be made for the installer, Anthony Mann. His attention to detail was second to none and resulted in a kitchen that everyone who has seen it commenting on the fit and finish. We did have a bit of a hiccup with a couple of aspects of the worktop fitting, but James got those sorted out in very short measure. Overall, getting both kitchen and utility room done at the same time was a challenging process. However, we certainly felt that Neptune were part of the overall team. We would definitely recommend them.

Reply

I have just had my kitchen completed by Neptune Colchester. I had the guiding hand of Rebekah who led me patiently through the options and very tolerant with my changing of mind over areas, always caring and thoughtful. I also had the help of Debbie who again was so kind and nothing was too much trouble . I now have a stunningly designed kitchen. All the girls in the showroom were so attentive . Overall an excellent experience. Thank you.

Reply

Great product. Dreadful customer service around delivery of console table. Waited in for half a day as agreed, but Neptune did not turn up on agreed day and no-one took ownership of the issues and helped us. Customer service team kept pushing me onto the ‘bookings’ team – no-one was interested although we subsequently found out they had given us the wrong delivery date. No follow-up, no apology. Nothing.

Reply

I Oder two prints. There was a mix up and two the same was sent. One quick phone call and replacement was sent out in one wk. Very satisfied with how everything was dealt with

Reply

We ordered two large rugs. Came quickly and the delivery guys brought them right onto the house for us. Very helpful.

Reply

After designing much of the updates to our home, we wanted some fresh ideas, so we engaged Neptune to create a design for our long, rectangular living room. Although we have numerous Neptune items in our home, this was the first time we engaged their designers, and we have to say Julia and Lucy were both very professional with excellent vision and offered the “finishing touches” when the main items were selected.While we awaited the delivery of the furniture, communication was excellent and kept us up to date with everything.Overall, a superb and efficient experience and one I would highly recommend.

Reply

Clear information about delivery and a personalised service. The delivery arrived bang on time and the deliverer could not have been more helpful. All packaging removed and taken with clear instructions as to what to do in the event that we were not entirely satisfied with the product.

Reply

We have recently used Vicky from the Neptune interior design service at the Knutsford store. She was brilliant, designing the layout of the room and choosing fabrics, colours, furniture etc that we are absolutely delighted with. She was incredibly patient and has a fantastic talent for design – thank you so much Vicky!

Reply

Amazing service from Jodie, kept me informed regarding delivery, styled room after sofas arrived. Came up with different ideas and colour schemes. Room looks amazing…so pleased, would definitely recommend Jodie and Neptune Chesham. Always so helpful.

Reply

Fantastic staff, always helpful and the store gives you plenty of inspiration when looking around.

Reply

The delivery men were so respectful and very helpful, asking me where I wanted the bedside units moved to and carried my mattress from another room to put on my new bed, which is also perfect.I am very happy with my purchase and the service.

Reply

First time customer, very happy with purchase. Great communication and quick delivery. Items well packed and arrived in perfect condition.

Reply

Great customer service, very professional team, special thanks to Chloe Locherty (Chesham branch) for her excellent customer service and guidance through out the whole process from day one to the end result for my kitchen design and installation, Also thanks to James Daly for his technical expertise. It was challenging but joyful process, and they have supported me in every step. so pleased with my new kitchen.Top quality product with very professional team.

Reply

I visited and originally tried to place my order for 2 sofas at Neptune at Holloways but the sales consultant didnt check availability or show any interest even though I said I wanted them before Christmas – I was advised delivery would be in January. In frustration I phoned Neptune Edgbaston and the person I spoke to couldnt have been more helpful, she immediately checked availability, advised the sofas were in stock and I could have them within 2 weeks – she was professional and provided amazing customer service.

Reply

Beautiful quality furniture and delivery was exceptional. The delivery team went above and beyond will definitely be ordering from Neptune again.

Reply

Laura Munslow in the customer experience team went above and beyond to help me return gift sheets for the correct size – entirely outside of their normal processes. I have been buying the Albertine sheets for years and they are divinely soft, with a little touch of design through the ribbon trim. Thank you Laura!

Reply

I honestly had the most amazing shopping experience in Neptune. The store is laid out beautifully, giving ideas for styling. The staff were so friendly and helpful.

Reply

My lovely new Henley kitchen is now complete. The Neptune team were great to work with and I am thrilled with the outcome. The space was challenging but the designer was determined to find a solution for me. You need to be aware that you will need to arrange and co-ordinate the various trades around their fitter which can be challenging and an additional cost to the project.

Reply

The chairs arrived in perfect condition, exactly what I wanted. They look great.

Reply

I was trying to find a selection of props to dress my sitting room and new Neptune coffee table and the ladies at Neptune were so helpful and tried out different ideas with me! I ended up buying a lot then and even came back later to buy more! They were very kind and made sure I had a great shopping experience!

Reply

The service that my wife and I received from Bryony at Neptune, York two weeks ago was excellent. Although a relatively new employee her depth of knowledge about items for sale was exceptional. We made multiple purchases, including a Manhattan console table, choices were made from different ranges and each time she was able to answer every question accurately without needing to look up a single fact. In addition, she was friendly, cheerful and a joy to talk to. We look forward to our next visit to Neptune, York. I would like to nominate her as the Neptune employee of the month!!

Reply

As usual my experience of Neptune at Colchester was great. I had ordered a couple of items and these arrived at the store on time and I was notified of their arrival.

Reply

Really bad experience with delivery delays. Once they arrived we are very happy with them

Reply

Has to be one of the best stores in the network, again this time as always welcoming smile and introduction offer of refreshments and light hearted banter whilst my wife wandered and viewed the many wonderful displays and we both enthused over the new seasons colour, Constable Green which was duly purchased for my office. Jessica and Jo as ever made us feel very welcome and valued as customers as do the whole team there.

Reply

Staff was very helpful and give good advise on how to display and work with colours

Reply

We paid and ordered a bespoke double wardrobe and waited 12 weeks for delivery.The wardrobe was built by polite and skilled workmen . However, the wardrobe was not only two different colours but had notches cut out of it, and had an appearance that it had been used or damaged. In fact the two young men thought it was an outlet product! Im awaiting the wardrobe I had ordered.Such a disappointment .

Reply

We have bought quite a bit of furniture recently at Neptune Colchester, and we like to have the experience and honestly of Charlene. She totally understands our style and we both trust her 100%. What has been delivered so far looks great in our home, cant wait for the sofa and dining furniture to arrive now. We will certainly be back for her advice soon. She is very friendly, professional and honest . Superstar!!

Reply

Excellent customer service. Had to return two items due to being faulty. Both items were exchanged immediately. The York staff are always very friendly and helpful and it has a wonderful atmosphere when you walk in.

Reply

Great service. Well looked after at the shop in Knutsford. Delivery was timely and efficient by two great guys

Reply

Bought some paint samples a lovely hand wash and some chrome kitchen handles I was over the moon with my purchase thank your staff were very helpful

Reply

We received very helpful and attentive service as we have come to experience as normal at the Winchester store. We visited the store to see the Everhot mini stove and select a colour before placing an order. The team provided the samples and allowed us to take the colour we ordered home to check it was a good match. We purchased a wicker tray and the team checked the size would fit for our Henley coffee table. As we left before our order confirmation was printed (my error) this was posted to us by Ella.

Reply

Exceptional service. We need to obtain fabric quickly. The order process was easy and the goods we delivered to our house even earlier than was promised.

Reply

Very helpful staff who are always prepared to go the extra mile. And we always find this to be the case. Everyone tries so hard

Reply

We had our hearts set on a dream Neptune kitchen ever since we first laid eyes on them. Having seen the quality of other kitchens out there, we knew we couldnt settle for less but we used to think a Neptune kitchen would be out of reach or out of place in our little semi-detached home. To our delight, the cost was actually incredibly fair considering the quality and outstanding craftsmanship. It is well worth the extra investment – Neptune kitchens are build to last.We finally took the plunge while adding a new extension to our home, opting for the Suffolk range in our kitchen and utility. Our designer, James, was the most helpful person throughout. He held numerous video calls with us, understood exactly what we wanted from our space, and put together a very well considered layout (also taking into account things we never would have), and dealing with our many questions. In addition to James, everyone else we have ever dealt with at Neptune – from the delivery drivers to to kitchen installer – have been incredibly friendly, helpful, and wonderful to speak to.We are so happy with our kitchen and utility. The new spaces already feel like they have changed our lives.

Reply

the kitchen cabinet is absolutely beautiful and excellent quality. the designer and staff, kitchen fitter and delivery are very caring and helpful. they shared useful ideas to enhance my kitchen. I would like to say something for delivery, the packaging is not easy fir delivery team to move but they are very careful and professional. thanks a lot.

Reply

My kitchen is nice however do not go for dark paint options. Any wear or chipping is instantly highlighted terribly. I would expect a lot more for the price.

Reply

Fabulous quality; swift service; great samples provided by the store to ease decisions.

Reply

I am very impressed with the Neptune team, from early conversations about the replacement kitchen, to get the requirements and design planned, all the way through to implementation. They have worked in close collaboration with me at all times throughout the process & I was most impressed by the attention to detail of their installers.

Reply

Excellent – the items arrived in well packed boxes. The planters are very attractive and make the plants look great. The neptune English fig hand and bath soap is lovely. The glass bottle and pump are of good quality that can be re-used well. Thank you!

Reply

Very pleased with my order. Beautifully presented and good quality. I have been looking for cutlery like this for ages, so pleased I came across these.

Reply

Love everything Neptune ?? The staff at Edgbaston are extremely friendly, helpful and knowledgeable. Delivery is also prompt and efficient. Superb company x

Reply

We bought a pair of Neptune Montague bar stools. Great build quality and beautiful but I failed to follow my rule that you need to try anything you sit or lie on before you buy – function before fashion. The back of the stool is very uncomfortable digging into your back. So much for relaxing by my breakfast bar.A beautiful expensive folly – not sure they are fit for purpose.

Reply

Beautiful piece of furniture, delivered on time by two men who were polite and professional. Very helpful company to deal with, no complaints at all !

Reply

Excellent service very pleasant and skilled delivery men . Great product , extending table , very happy .

Reply

Great website. Easy order process and fast delivery. The console basket I bought is high quality and looks great in my console table. Highly recommend!

Reply

Beautiful product, looks great and excellent quality. Excellent service from delivery guys, but Not so happy with customer service as delivery date was put back but not informed of these changes.

Reply

This was our first visit to Neptune – Knutsford and it was an exceptional experience of their products, customer service and advice given.It followed placing an online order with Neptune in August and we were keen to see their products in real time and so we set out to visit their amazing store.Presentation of the product is simply terrific at Knutsford. The Store provides a real sense of the design, quality, thought and detail of what they provide.The staff (Julie and Stevie) were so knowledgeable, warm in their customer service, and helpful when it came to uncertainty in mixing and matching colours and materials.We simply couldn’t fault our experience and the service we received!

Reply