BetNeptune Review

Great quality products but delivery is hit and miss and charges expensive even if spending 100 plus should be free. Lots of products have long lead times for delivery but quality cant be disputed why 4 stars instead of 5.

Reply

Product of high quality but the colour did not match or resemble the photo on the web site. Also extremely disappointed in the amount of packaging the product came in. Totally unnecessary and particularly when everyone should be reducing waste. No wonder the cost of packaging was significantly higher than other companies I have used.

Reply

Over the moon with our new lamps. Quality is top notch as you would expect from Neptune. Packaged amazingly well. Looking forward to buying more from them.

Reply

I used the website to buy my goods today !Easy to use and wonderful quality products at a good price.

Reply

Would have given 5 stars but after waiting over 4 months for the delivery of our table, we preferred to live with the very small bit of damage to the edge of the reconstituted concrete table the delivery drivers did ask my wife to check for damage – heavy table that takes 2 people to move.

Reply

My order came on time and really well packed.I ordered hand and body wash, and bath salts. They smell divine.I will definitely use Neptune again.Thank you

Reply

Absolutely love our Neptune kitchenthe designing of it was great and the finish is really premium. I cannot fault the kitchen fitters. However, the communication from York store was so poor, I didnt know when workmen were coming to install the next stage, our key contact didnt return calls until we had phoned about 3times to chase. They easily got confused sending us wrong parts for the cooker and charging us then having to refund it. Our key contact also said she would come when the fitters were there, she didnt.she also said she would call out once it was implemented to take photos.the kitchen has been in 2 weeks now and I havent heard one word from her about this. Really shocking service given the amount of money spent. The management at York store need to look at how they support and train staff as it really is letting them down.

Reply

Excellent service from all the team from ordering over the phone to delivery. A really pleasant experience topped off with a very kind member of the delivery team removing a huge spider from my hallway!

Reply

Bought garden furniture and it was great. Whilst delivery was delayed because of COVID it was worth waiting for.There was a problem with some but Neptune sorted it immediately without any problem.Staff both in the office and delivery men were polite and courteous and a pleasure to do business with.Would recommend.

Reply

I bought the beautiful eggshell paint to paint my interior doors and woodwork , its so lovely to work with , it glides on when painting and the tin seems to go on forever , definitely worth the money , delivery was super quick too , 5 ??

Reply

Excellent as usual! Always so well packaged which saves disappointment with breakages.

Reply

You delivered a King size bed with the wrong sized slats on 18th August. Despite me telephoning you on the numbers you gave me (no reply) and emailing you(no reply) three times, I have yet to hear from you when you intend to deliver the replacement slats. You have even been chased up by the Winchester branch and still no response. Shoddy service!

Reply

We went to the Bury St Edmunds store. The staff were lovely and very helpful. The actual shop was amazing, lots of examples and inspirational ideas. We have used the egg shell paint to renovate furniture. We needed to add water as we painted whilst it was quite hot. We were very pleased with the results and highly recommend the paint for renovating wooden furniture.

Reply

Bill sums up what is best about Neptune.His balanced attention and knowledge was excellent.. As an agent for Agarangemaster he did them credit.

Reply

Excellent service in store and quality garden furniture- great delivery and assembly. Some of order delayed hence only 4 stars

Reply

As long as one does not have a timescale then the furniture is good. I have furnished my whole home over past eighteen months. There have been broken lights and split cushions. All have been replaced without question. I am now waiting for a Long Island sofa which is being replaced. Told delivery early September but now December !If it is not in stock do not purchase. They offer dates to get an order but cannot meet those dates. I have been getting same excuses for twelve months.Shop was excellent but Head Office a disaster.

Reply

Stylish and top quality products a great shopping experience and impeccable service! I will be back for more.

Reply

Good experience from showroom sales at Reading to flexible delivery date and good physical delivery .

Reply

We purchased two chairs and a bed frame. The staff at Reading were extremely helpful and the lady we dealt with was great in giving us suggestions and options. The whole transaction went smoothly and our furniture arrived five days later. The delivery guys were polite and again very helpful. Neptune is a beautiful shop and their service makes it an enjoyable experience. Thank you again Neptune.

Reply

I spoke to the online chat & asked for a call back. Within 1/2 hour a lovely lady called Karin rang me. She confirmed that they had what I needed in stock. Great. Even better, it arrived within 2 days!! Brilliant service expertly dealt with. Thank you very much Karin

Reply

Good quality items but quite expensive. 1* given because of a very poor customer service that in no way matches your expectations after making an expensive purchase. I made an order that is to be delivered in 4 batches across 5 months and I was charged for everything straight away rather than on delivered items.When wanted to return part of already delivered items, i submitted an online request as instructed. When still not having a return label after two days, I had to chase twice making phone calls and wait so someone can create a label for me.Now, I can see that for last 5 days the other part of my order is available online but still not despatched to me. I sent an email asking why and if would this be faster if I make a new order and cancel the existing one. No reply after sending two e mails already.I am going to cancel the entire remaining order as I do not want to deal with such a poor customer service. Shocking experience!

Reply

First time visiting the Neptune store in York, and was not disappointed. A beautiful store, and great, customer service, another visit planned very soon.

Reply

Our garden furniture was delivered by two lovely and very helpful men. Everyone at the Canterbury store has been superbly helpful and efficient.

Reply

I ordered a new table and it was immediately available and delivered within a week by two very pleasant delivery men.

Reply

Neptune were due to deliver on Tuesday in a 3 hour window. Nothing arrived and no contact whatsoever. Emailed today to say short of staff but presumably those working had a telephone?? Today Wednesday and the same happened again. Rang Natalie our contact at distribution but receptionist said there was no one available to take the call. Just how bad can it get!! Sent an email late afternoon but still no reply and no idea where our table is. Totally unreliable company. Very upset and very annoyed.

Reply

We went into the Winchester store to order a care kit for our Arundel table, ended up buying 2 hurricane lanterns in the sale then said we needed a touch up pot for our Havana Lloyd Loom chairs and they very kindly gave us an eggshell and emulsion tester pot for free. Great service and lovely products.

Reply

All my experiences with Neptune and their delivery service have been extremely positive.I have always been delighted with my purchases.

Reply

I work for neptune swindon and must say its the best company I have worked for love the products I’ve worked as a drivers mate and its a great feeling unboxing the customers furniture and putting it in place for the customer to enjoy I have brought Neptune products myself and every peice is fantastic im now working within the warehouse and still get to meet very nice customers through the outlet

Reply

Fast and efficient from ordering to delivery. Our delivery men (we think from Swindon) were brilliant! Very friendly and professional. Very small part missing which was sorted out on the spot and delivered to us by post within days. Very impressive, thank you! We love the bistro chairs which look great in our conservatory.

Reply

First time visiting the Neptune store in York, and was not disappointed. A beautiful store, and great, customer service, another visit planned very soon.

Reply

Beautiful store and very helpful staff. Top end quality furnishings, paint and home ware. Their paint is better than other top brands and is competitively price. The store where ideas are born and beautiful homes are made.

Reply

We had a new kitchen fitted by Neptune and had excellent service throughout. The kitchen designer (Patsy) was very impressive and I chose Neptune because of the ideas she suggested. Kitchen fitter (Carl) was brilliant with great attention to detail and he really went above and beyond. Everything was overseen by John, the Project Manager, who kept in touch throughout the whole process. We are absolutely thrilled with our new kitchen.

Reply

Thank you for Neptune team for their patience and customer service. This is appreciated. Maria

Reply

The whole experience was amazing. Very accommodating, delivery as agreed with all packaging removed.

Reply

I needed a small tin of paint ..a sample one. I was given as much courtesy and help as if I was having the whole kitchen redone. Thanks Hove.

Reply

Although friendly, staff were not confident in proving information I needed when ordering fabrics. Perhaps they were new and needed more training. I hope this is helpful.

Reply

Staff were super helpful and not pushy like some competitors. Great quality products at reasonable prices.

Reply

Love Neptunes designs. They create timeless pieces that would fit any home. Love shopping at Neptune, friendly staff and always very helpful customer services team.

Reply

Very pleased with the service I received from Neptune.I ordered some new lampshades and they even let me take one from the shop to see if it was suitable for my lamp.The staff are helpful friendly and very professional.Will definitely be back

Reply

Good quality sofa bought online and delivered on time by courteous delivery team who clearly took great interest in providing a good service

Reply

I bought some lovely herb plant pots in the sale. They are really nice and different and look great in the kitchen. Good price too. The order came quickly, sooner than expected.

Reply

Easy to use website,delivery was prompt.Products are always great quality.Love the instore experience,showrooms are always so inspiring.

Reply

We bought a dining table and chairs, but after delivery we noticed a small splinter on one of the leaves. We emailed the store manager at Bath who responded very quickly telling us that the customer care team would be in touch. The next day they telephoned and arranged a date to deliver a replacement table. No questions asked, no attempt to fudge the issue, no discussion needed. Excellent service from all involved at Neptune.

Reply

Placed my order over the phone to collect from store once in stock. Very helpful staff, easy ordering process and quick delivery. We absolutely love our new clock!!

Reply

Beautifully designed and very well made furniture. A thoughtful, professional company to deal with. Helpful advice throughout the process from the staff in the Cheltenham store. Very good delivery and white glove service.

Reply

Every order recently arrives either damaged or with pieces missing or both and then you have to wait weeks whilst they correct it. The delivery team were unhelpful, surly and arrogant.Showroom staff are lovely but let down by the quality of anything that needs painting as there is zero quality control in their paint shop. The delivery team reluctantly painted a damaged chair and left ink paint on a newly decorated windowsill when they put the lid down.

Reply

We have bought full kitchen units, garden furniture and lately King size bed. Neptune offer delivery and installation service. The Neptune employees are always polite and considerate, clean and respectful of your property. Very happy for their quality products and services. You paid a little extras and it is worth it. Highly recommended.

Reply

Found Neptune staff to be very helpful and friendly in choosing furniture for our new home. Delivery arrangements were faultless.Would definitely use again and recommend to family and friends.

Reply

Delivery was 3 days early and the guys delivering the chairs took great care and took away all of the packaging

Reply

We’re looking to redecorate our lounge, and having visited the Neptune store in Bury St Edmunds and seen the wonderful ways in which various rooms have been decorated and set out, I was keen to try to emulate this at home. The Mood Board Workshop seemed a good place to start and I’m so pleased that I was able to attend the one on the 10th August. Thank you to all the staff involved in the preparations for this event and to Jane for the way she ran the session and her thoughtful suggestions. I came away feeling inspired and wanting to change the layout of the room and redecorate straight away. A thoroughly enjoyable and useful way to spend two and a half hours. I would certainly recommend this workshop to anyone considering redecorating, particularly if they want to get the right ‘flow’ and ‘feel’ in a room.

Reply