BetUK PLAYER REVIEWS(869)

William Paton
16 June 2023
Comment from uk.trustpilot.com
I wouldnt even give 1 star 9 days i been waiting on my winnings being sent to my bank id advise no 1 bets with this cowboy bookmakers after mailing and live chat and o phone to my bank who advice me not to deposit anymore as they want me to deposit another 10 pound by instant transfer to release my winnings bank saing it a con please no one bet withs joke outfit i be going to look into how to get them investigated

Tom Stephens
15 June 2023
Comment from uk.trustpilot.com
Absolute joke of a company. Insisting I provide them with a proof of ownership document for an old stolen card despite me repeatedly tell them my bank does not provide this document. I have proof of deposits with this company with my old stolen card and they are still blocking my withdrawals. Disgrace

Mr Hutchison
14 June 2023
Comment from uk.trustpilot.com
I've had no problem getting my bets settled which is good news,

nick gomersall
13 June 2023
Comment from uk.trustpilot.com
It seems to me that many of us are all in the same boat. We need to get a group together to act as one Here is my email address Nick @ hunterchasers.co.uk Please email me and I will organise Thanks

Alex Kennedy
12 June 2023
Comment from uk.trustpilot.com
Most of the time I open the app there is no sportsbook. Click on horse racing and its just reams of text. No races, no horses and no odds. Tried the website which is just the same. Contacted live chat, not really interested. Told me to clear my cache. Didn't work. Other bookie sites 'just work', so my bets are placed elsewhere.They also don't offer Best Odds Guarantee either.

Richard
11 June 2023
Comment from uk.trustpilot.com
Reading all these complaints has shocked me, Im going through the same things as you. Were happy to take my money, then randomly locked my account with no reason. Ive contacted live chat but get given the same generic answer. I had a bet in play prior to them locking my account, the bet has now won so Ive got over 14 thousand pounds in a betting account that Im being denied access to. My account was roughly -3000+ before this bet came in, money they was happy to take but now I have to wait for them to conduct some review of my account. This was over 5 days ago, still waiting for the mystery email to be sent to me. Please if anyone else is going through something similar please get in contact. If you read any part of this message then read this - DO NOT BET WITH THIS COMPANY

nick gomersall
10 June 2023
Comment from uk.trustpilot.com
So here is their business plan. Advertise on talk sport sponsor Man City then look for losers.But if you win, close your account, Ask for endless proof of identity, Sting everything out and never pay you. Dont even refund your bet they just steal it. Cant believe they get away with this disgraceful

JayT
08 June 2023
Comment from uk.trustpilot.com
the casino is the worst I have ever seen in my life, absolutely ROTTENI will be complaining to the UKGC, I suggest more people send a complaint to them then they might act

Dave
08 June 2023
Comment from uk.trustpilot.com
how can you say your stopping my promos is duty of care/responsible gambling? Its only 20 a week I spendif you were that bothered about responsible gambling how come I can still bet what I want on your games and casino? I bet I could spend 1000s on that and you wouldnt care. Yet 20 on my football bet boosts and you take it awayat ;least be honest and stop with the lies

Katy Robinson
07 June 2023
Comment from uk.trustpilot.com
Absolute set of crooksI opened an account and was FULLY VERIFIED deposited and got the free bets aswell. Used the bets and didnt windecided to play on the slots and lost but persevered and eventually got a bonus and won 280. Happy days so far.I played through 80 and decided to withdraw 200. This is when the bet uk fun began.Photo ID, bank card, bank statement, proof of ownership and a utility bill all provided within a few hours.Now the account is under review and ill get an email from the relevant team with an update That was 8 days ago nowAll emails return undelivered and the customer services is a cut and paste replyWe are now going to IBAS and the UKGC to try and get the moneyI have also emailed Man City since they are connected with themPlease avoid this utter scam company at all costs

Mr. Nicola Frandina
07 June 2023
Comment from uk.trustpilot.com
I read lot of reviews with people struggling for withdrawal the money send lot of documents waiting lot of time ,I had no one single problem won yesterday this morning had the money alredy very good

David
07 June 2023
Comment from uk.trustpilot.com
Been signed up for one week. Won 200 and then got stake restricted to 10p. No, not match betting. Pathetic. These sites should be restricted in banning winners. If they set you a loss limit they shod also have a win limit and just let you play. Criminals.

Luke McEvoy
05 June 2023
Comment from uk.trustpilot.com
Complete shambles!Placed a bet on a horse race and it wasn't settled until 15 hours later. When speaking to their customer service they all blamed it on the fact that they use a 'sports book provider' (third party) and therefore won't accept responsibility. I submitted a complaint which wasn't acknowledged because I received the settled funds but it took 15 hours which I think warrants a complaint. A free bet at least. This is a company that does not care in the slightest about their punters. Happy to take your money though! Soon as my money has returned to my bank I will be closing this account and will never use them again. Their website is poor as well. I would suggest anyone reading this to never bother using Bet UK.

nick gomersall
05 June 2023
Comment from uk.trustpilot.com
I am still waiting to just get my stake back from a bet at Cheltenham on March 14 2023 They have just stolen my money they are crooks just look up LeoVegas in LinkedIn and you can see all the criminals that work there. Really surprised that they would want to put their details up there ! Using IBAS to get my money back who are helping If you win you will never get paid

James Alexander Strachan
04 June 2023
Comment from uk.trustpilot.com
You will NEVER get any winnings. They take deposit after deposit. When you win and make a withdrawal they want proof of everything you have ever owned. Then they come back and say ooooo make a small deposit into instant access. This will allow you to make a quick deposit. Biggest lot of S..t F...ING rip off Stay well clear.

TOMIBOY
03 June 2023
Comment from uk.trustpilot.com
My account has been limited after few winings.Little boys are too scared to take bet from me. I think they should change profession.

Paul
03 June 2023
Comment from uk.trustpilot.com
I've played roulette for a long time but I've never seen it so fixed in my life,the ball doesn't bounce it just goes in a number and stays (as though there's a magnet) and other times it's in one and then it just pops out ,I'll never play with them again its embarrassing and what a fraudulent company they are cheating !@@!@@@@!!!@

easynow
03 June 2023
Comment from uk.trustpilot.com
Gimmicky in-play graphics that don't begin to reflect the action on the pitch whist in-running prices are constantly suspended. Get your priorities right.

Cally
03 June 2023
Comment from uk.trustpilot.com
What's the point in offering promos if you take them awayAn absolute shambolic excuse for a businessYou can't speak to anyone who makes the decisions. They're too important

Michael singh
02 June 2023
Comment from uk.trustpilot.com
Terrible betting site .. do not use.. I put a review on here before..they apologised on here to make out they are going to do something about it.. but as usual tgey did nothing.. I will be taking this further.. this website should be taken down

Stephen Redpath
01 June 2023
Comment from uk.trustpilot.com
Easy withdrawals AND process very quick Good website with good offers

Katy Robinson
01 June 2023
Comment from uk.trustpilot.com
Very happy to take money and then once a withdrawal requested it was unbelievable the amount of ID they requested

John
01 June 2023
Comment from uk.trustpilot.com
it Stinks...Played Fishing frenzy (20 pence stakes) in 14 mins I had wagered 65 quid and lost 50 quid....over 300 spins and not a single bonus round....DO NOT dare reply with "it's random generated" as that's an insult to my intelligence. BETUK dont offer a fair and fun betting experience, just want to bleed you dry.

J Fisher
01 June 2023
Comment from uk.trustpilot.com
It was going so well the out of the blue they stake restricted me. Only been with them since march 2023 (today is 1st June). I guess they don't like winners. so as i can only bet pennies now its 1 star from me.

Paul Myers
01 June 2023
Comment from uk.trustpilot.com
Excellent company. No restrictions and customer service is excellent. Make you well aware of all the safe gambling tools. I highly recommend Bet UK

Craig
01 June 2023
Comment from uk.trustpilot.com
DONT USE THEY ARE A SCAM Allowed me to deposit for months,when I wanted to withdraw they wanted numerous documents which were way more than should be needed. I provided these and they still arent paying out, Ive asked for timescales which they wont give and any complaints just get ignored.If anyone has the same issue I would report them to the gambling commission who can then if they get enough complaints review their gaming license as from the reviews this happens a lot.This is the gambling commission rule they are in breach with copied and pasted from the gambling commission website Our rules say that a gambling business can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point. However, there may be occasions where a gambling business can only ask you for information at that time in order to fulfil legal obligations.If a gambling business needs more information before you can withdraw your funds, for example, for anti-money laundering checks, then they should ask promptly and not only when you want to withdraw your funds.Where a gambling business delays a request to withdraw funds due to insufficient ID, they may be in breach of Licence Condition 17 Customer identity verification and may be subject to regulatory action.

Sava Mantchev
31 May 2023
Comment from uk.trustpilot.com
total mess THEIR WEBSITE DONT WORK AND, MY FREE BET EXPIRED AND THEY ARE TELLING ME MAKE SURE YOU PLAY YOUR FREE BET IN TIME...Xylon (Bet UK)31 May 2023, 06:40 CESTHello Sava, Thank you for contacting Bet UK customer support and I hope you're doing well. I have checked this further with our team, and we could see that the free bet was actually added to your account and this had expired. Please make sure to claim and use any free bets you have on your account before they expire, to avoid disappointment. In the meantime, if you require further assistance, please do not hesitate to get back to us as we are available 24/7 and happy to help via email or live chat.

Lilly Loo
31 May 2023
Comment from uk.trustpilot.com
Zero stars if it was possible. After reading all these reviews, it looks like my issue is much the same as others.My husband has an account with BetUK but linked to my bank. (Full consent from me). Deposited a number of times since Feb, no issues (of course there wasnt!). It was never questioned that the bank paying the deposits had a different 1st name. Won a few bets and had 103 in the account. He went to withdraw 70 and account was frozen pending documents. Explained on live chat it was my bank ACC (same surname, same address) sent a bank statement as requested. Husband got an email, account closed down and they will only give 20 of the 103 that was in there! I was relying on that money to pay a bill. Hubby has cancer and doesn't get paid when off work sick so losing 83 is not a joke right now.The email he was sent was extremely harsh, making out we were some high end criminals or something. How can this be ok? I thought it was just us doing wrong but after reading on here, seems they treat a lot of people the same. If there is an issue with an account being linked to a spouses bank then surely they shouldn't take the money in the 1st place.Absolute disgrace of a company.

Cally
30 May 2023
Comment from uk.trustpilot.com
Be very wary of the realistic blackjack gameI've never seen anything so unrealistic in my lifeDealer has either 20 or 21 most of the time. If gets 15 they will still up with 21. Dealer never bustsOf course when the player needs a 10 a 2 appears, yet when a player doesn't need a 10 one appears etc etcI'm really sure it's random. It's absolutely laughable to see itDon't waste your time,, it's obnoxiousUninstalled, account closed

Chris
29 May 2023
Comment from uk.trustpilot.com
Dear sirs..Thank you for your complete waste of time response... ...I'm not surprised that the response you gave.... Standard automated a response that had no meaning whatsoever and I'm sure it doesn't rain true..But thank you for that response anyway..I am absolutely not surprised in any way shape or form but it does not matter what you tell me I do not believe you for one moment that... The game jamming jars was operating in normal parameters..20 spins... I'll say that again 20 spins..Three features.. all in the one session.. and I got paid not even 150 pound..And you are truly going to send a reply saying that that was fair and right..That I happened to get three terrible features on the bounce.. no that was either a malfunction.. or outright foul play..I can see that I'm not going to get any kind of fair treatment from yourselves..So I will be raising my complaint with the gambling commission because I feel like I was wronged...... ............As I stated before..If I had only received one feature.. ok it would have been upsetting but I would have gone with that I would have accepted that..I happened to get a bad feature..A second feature that paid terrible..Ok fine I can accept that one... too just about.. ........ ... I received two terrible features in one session okay fine hard to swallow but I'll accept it..Butt 3 features.. in one session and all three features paid terrible..NO I CAN'T EXCEPT THAT...I truly feel that there is foul play or a malfunction..But of course ..betuk..... Are going to completely disagree with me..So I will be left with no choice other than to take my complaint elsewhere and raise disputes I'm sure that if a certain places looking into that game session I had all look into bet UK as a whole..There will be some discoveries that bet UK do not want to be discovered....I would also like to point out that I ticked the box stating that everything I have wrote in this review is 100% accurate and truthful... My own genuine experience and that's true

Cally
29 May 2023
Comment from uk.trustpilot.com
Awful. Truly awfulForget the copy and paste responses by the staff pretending they care about problems, just look at the amount of 1 star reviews they haveThat should tell you all you need to know.DON'T. GO. NEAR

Bondy
29 May 2023
Comment from uk.trustpilot.com
restricted account because i won a lucky bet like w.t.f? was my favourite betting site to be fair but it looks like as soon as u win ur off the site

Alan Howes
29 May 2023
Comment from uk.trustpilot.com
Withdrew funds back to my bank account, transaction was very quick and hassle free.

Nick Moore
28 May 2023
Comment from uk.trustpilot.com
Absolutely terrible. Pays out plenty times when playing low stakes on slots. Start playing higher stakes, boooommm, you're money has gone up in smoke.Noway is it random like they keep saying.Got to 200 on 40p stakes with countless bonuses etc. So i raised it to 1 spins....Guess what?Didn't give me a chance.Money was gone in minutes. All of this on the same game.I wouldn't mind, but this has happened to me many times after deposting 100s upon 100s and that's why i need to say my piece. Enough is enough! Stay clear!

Donny
28 May 2023
Comment from uk.trustpilot.com
Without doubt the worst bookmakers I've ever come acrossThey love to reply and pretend they care but the ones that make the decisions are the worst out thereThe casino is worst I've ever seen. Mathematically impossible to get the hands the dealer continually getsDon't go near this horrible business Look at the other reviews nobody has a good word to say

Consumer
27 May 2023
Comment from uk.trustpilot.com
Same as most of the people below. Make it nearly impossible to withdraw money.My bank is confused by what info they asking for and think its a scam

Donny
26 May 2023
Comment from uk.trustpilot.com
What's the point in offering bonuses if you keep taking them off me without even having the decency to tell me. This has happened 3 times now and I'm not even winningAbsolutely shambolic, I won't be going near you again. You couldn't run a bath

Darren
26 May 2023
Comment from uk.trustpilot.com
Had opened an account with bet uk.Had no issues depositing funds and making bets.Made a profit and wanted to withdraw then suddenly I was kicked off my account and frozen and asked for my documents which I provided and accepted.Then still not able to go online to check my withdrawal.SO spoke to multiple customer service agents and gave me multiple excuses for this (going through standard security procedures) now my case of my account is under review!So noone is being honest!I have found the customer service disgraceful!All I keep getting is 'i will hear back via an email'All I wanted to do was make a withdrawal and this has caused me so much grief as no one at bet uk will give me a straight answer.I would say stay away from bet uk they are shocking to deal with and cannot be upfront they are absolute crooks and as soon as I get my money back I will be closing the account down!

Chris
26 May 2023
Comment from uk.trustpilot.com
Just to emphasise on something... That is free features.. 3. 20 spins.. .......And didn't get above 150 pounds on any of them features.Now if I only had one feature.. and that one feature paid me terribly like it did. 130 pound odd..I could have perhaps understood okay I got dealt the bad hand..Then I got a second feature as I've mentioned before..And had a terrible payout once again...130 odd..Select twice in one session... Two features... 20 spins..Both payouts less than 150...That would have been incredibly hard to believe .. but ok .... I had two features in the same session and both page terribly..BUT 3 .. terrible payout features in the one session.....3 terrible payouts in the one session......I'm sorry but no no no..Eva that was genuinely a malfunction on the game...All damn right outright ....foul play...Bet UK refused to look into the matter properly gave me a very flat dictated automated response..I will be taking this matter further because I genuinely believe that bet UK have not upheld their end of the bargain and are at fault and perhaps stealing from their customers..Everything I've said in this review is true what happened to me my feelings and my thoughts are true..So before trust pilot remove my review... To review my review..I would like to point out that you are meant to be a transparent review site allowing members of the public to publish bad reviews as well as good reviews.

David Amos
25 May 2023
Comment from uk.trustpilot.com
Okay bookmaker would be better if the done best odds guaranteed

Ellie
24 May 2023
Comment from uk.trustpilot.com
AVOID this company. I set up an account and completed all verification processes, they let me deposit money onto the account and put on multiple bets. Then when I won a high amount they have blocked my account and said i cannot with draw due to using my partners bank account as I currently don't have one and have all identification to prove he is Ok with this. You were Ok to take my money but now wont give me!

Paul M.
23 May 2023
Comment from uk.trustpilot.com
I see some people have had problems with Withdrawals. Withdrawal received 1 minute after request(300) so I have no issues in this area.

James Alexander Strachan
23 May 2023
Comment from uk.trustpilot.com
Shocking service for an online bookmakers.Can deposit money no problem.Withdraw not a chance. Up load card pdf your bankstatement. I then try to Withdraw and they say there is an on-going problem with withdrawal to an account iv already deposited serval times to. Live chat is useless. Stay well clear I am in the process of going to the onbusman. They want you to open another account to Withdraw.Then you have same problem again.All a big con for you to have 2accounts with them. Gamble aware what a joke. This betting site needs closed down.

Mr Briggs
23 May 2023
Comment from uk.trustpilot.com
I advise anyone to avoid.I reopened an old account. Verified my new bank card which I used to deposit plus passport and utility bill. Deposited on a few occasions and lost overall. On attempting to make my first withdrawal (was still a net loss), they are refusing to process unless I provide proof (a letter from my bank) my now expired bank card, which I obviously no longer have, is in fact mine.This is quite obviously illegal and not part of any required process, just the company being extremely awkward. I didn't even use this card. And there was clearly no problem making quite substantial deposits, only a withdrawal.

nick gomersall
23 May 2023
Comment from uk.trustpilot.com
Still waiting just to get my stake back from 12th March 2023 after they refused to pay out my winning. Now take care if you use PayPal BetUK knows they can steal your money because of this.Case Status:ClosedThe case was closed because this transaction is ineligible for PayPal's Buyer Protection.Shame on Man City FC for getting money from BetUk as they are a scam company that has no intention of paying out any winnings let alone your original stake!

Henry Mckillop
22 May 2023
Comment from uk.trustpilot.com
scammers scammers avoid this company not even from uk they are based in sweden#######

William Bounty
21 May 2023
Comment from uk.trustpilot.com
Be Aware............... they are the same as all the big bookmakers who hide behind the Gambling Commission guidelines to expel any gambler who potentially will win consistently. If you are a mug and want to bet on crazy football and casino odds they will take your money, but if you win any return on day to day betting on horses the mafia comes in ..... they don't like in man ................ game over

TopDrawer Talk - Dwaine Jackso
21 May 2023
Comment from uk.trustpilot.com
Really good site. Offer best odds guaranteed on UK and Irish horse and greyhounds. Decent odds for football and golf. withdrawal takes about 1-2hiurs to and receive money. Honestly one of the best sites I've used.

peter scott
21 May 2023
Comment from uk.trustpilot.com
Good odds and offers. Quick settlement. Definitely one of the better bookies.
Ian McMechan
17 June 2023
Comment from uk.trustpilot.com
Promotions: garbage. They will never be credited.App: garbage. It's slow and anti-intuitive. There are much better options elsewhere.Everything else: garbage. Bet almost anywhere else.
Promotions: garbage. They will never be credited.App: garbage. It’s slow and anti-intuitive. There are much better options elsewhere.Everything else: garbage. Bet almost anywhere else.