BetUK PLAYER REVIEWS(844)
Chris Webb
02 May 2023
Comment from uk.trustpilot.com
Constant dead spins on the slots, probably had 10 bonus rounds in three days of depositing each paying less then 50x. I believe the slots are manipulated on this site. The RTP's are lower compared to the competition if these are in fact accurate. Closed my account before they could take any more money. Not sure about the betting but stay away from the slots on here
Matt Ellis
02 May 2023
Comment from uk.trustpilot.com
Absolutely terrible will not release funds from the account I deposited from, quick enough to take it but not pay out.Avoid at all costs
Patricia Foden
02 May 2023
Comment from uk.trustpilot.com
Just awful advertises things that aren't true how there still a business I don't no never trust sites you don't no
Barry Morse
01 May 2023
Comment from uk.trustpilot.com
I have been using this company for a few months. At first l was sceptical because of problems with my winnings withdrawal. However this was genuine as l was using a Nat West account. The site has a warning about using this bank. Since changing my bank details l have never had a problem with withdrawal or deposit. The site always emails to confirm a withdrawal. The weekly bonuses are very generous. All in all it is a very professional easy to use site. Thankyou.
Adam Meggyes
01 May 2023
Comment from uk.trustpilot.com
Absolute insanityMy account was stopped in the middle of my section . Then been asked to upload my documents , which have been verified.No information for more than 6days now I have been contacted the chat service several times , who are not able to provide any information , besides wait for an email from the relevant team ... Which doesnt seem to be happen Im now considering my legal options as this insane ...@betuk Any comment .... ???
Brendan Quinn
01 May 2023
Comment from uk.trustpilot.com
Some good points but much more bad.Bet Builder needs massively over hauled. While the markets are good, limiting the selections to pre determined options isn't what people want in builders; customers want to choose their own options.Withdrawals are very awkward. When I ask for a withdrawal, even if it is to be reviewed, I expect my balance to reflect the withdrawal. I just can't understand why it has to be so awkward.Good offers and decent prices for most markets make it an attractive bookie but yo be honest, the negatives outweigh the few positives
Steve W
01 May 2023
Comment from uk.trustpilot.com
Still no response from BetUk its been 2 days since I send an email asking when my funds are going to be released I still have no idea why being refused my money. I currently have 440 waiting to be withdrawn.
Paul Garratt
01 May 2023
Comment from uk.trustpilot.com
Have been using Bet UK for several months and to date haven't had any problems at all. Not experienced any issues with withdrawing money either.
Steve
30 April 2023
Comment from uk.trustpilot.com
Quite poor service with settlement I have waited hours to have winning bets settled apparently they outsource their settling for example I had a winning bet on the afternoon darts session still waiting at midnight for settlement, also a snooker bet over 8.5 50s for one player in a match after two sessions a winner at world championship made to wait for 2 more days till the match ended
Daniel
30 April 2023
Comment from uk.trustpilot.com
Superb bookmaker excellent service from CS agents. Withdrawals now faster than Usain Bolt .
Spyro Beretto
30 April 2023
Comment from uk.trustpilot.com
Did not receive a free bet although I did exactly what the email invite said then when I inquired with CS they found something in the small print and interpreted it in a certain way to refuse awarding the bet.I don't feel safe placing bets on this site as a consequence. Be careful with them.
Steve W
29 April 2023
Comment from uk.trustpilot.com
I was asked to upload documents to verify my account after I made a withdrawal which I did. Received an email back saying account has been verified and all documents were good. It still wont let me login, after contacting BetUK I was told that my account is now under review no idea what this means, customer service didnt know what it meant either. I need to access my funds in my account which Im told I cant. I need to know what is going on.
nick gomersall
28 April 2023
Comment from uk.trustpilot.com
OK, so they refused to pay me 90 and did not even return my 20 original bet from 13th March. So I have now contacted the MD of IBAS. He is looking into this and asked me to make a complaint to gamblingcommission.gov.ukSo my mission is to get these crooks closed down. Its not the money its the principle!
CN
28 April 2023
Comment from uk.trustpilot.com
Your casino isn't on the straight and narrow 7 handsI got 20.. dealer BJ 20............ dealer BJ20............ dealer BJ19. Dealer 2,3,2,5,2,719. Dealer 5,5,5,518. Dealer 7,7 717. Dealer 5,10,Ace ,4. Give me a break. I'm surprised you have any customers left
Elaine Beaton
26 April 2023
Comment from uk.trustpilot.com
ABSOLUTE CON ARTISTS!!!!!!DO NOT USE THIS SITE - BE ASWELL CHUCKING YOUR MONEY IN THE BIN!!!No problems at all with them when you are depositing your cash however very different story when trying to withdraw! Asking for all types of confidential information that they absolutely should not need for you to withdraw your funds as none of this information was requested when depositing your funds!!Disgusting company - AVOID AVOID AVOID!!!!!
ANDREW ROBERTS
26 April 2023
Comment from uk.trustpilot.com
I was a good customer, playing roulette and betting on the horses but after using their promotions my account was restricted. Why offer the promotions if you don't want people to use them. Anyway there are dozens of other bookies , so if they don't want my business I will just move on.
James Finneran
25 April 2023
Comment from uk.trustpilot.com
Shocking all chat not UK No phone line or managers if there is an issue! Same as all the other comments national bet never got to use it truly terrible agents lie not managed Keep away
adam
25 April 2023
Comment from uk.trustpilot.com
They keep leaving fake reviews to seem legit, its laughable at how stupid they think we are. Stay well away from this company. It may be tempting with the offers they advertise, but look at all the reviews.. doesn't matter if you've lived at your address for 50 years, they will steal your cash..FACT!Please please please, spend your money elsewhere and on a reliable site.
M
24 April 2023
Comment from uk.trustpilot.com
They allowed transactions with the wrong CVV number! I have complained but have not had a response yet.
Scott Bird
24 April 2023
Comment from uk.trustpilot.com
1 STAR is being generous!Firstly, Bet UK sent me multiple emails offering deals to try and get me to place a bet. However, once I placed my bet, they changed the offers which should be classed as false advertising.Secondly, they do not ask you for personal ID when you deposit money or when you place a bet, however, they do not allow you to withdraw your money, instead, they ask for personal ID using an app that will not accept your ID. Congratulations Bet UK, you are guilty of stealing customers money but you seem to continue to get away with it. Your a disgraceful bookmakers and you should be banned from operating as a business.
Arcad
24 April 2023
Comment from uk.trustpilot.com
Firstly I was able to deposit thousands of pounds with no affordability checks and ID verification. Secondly and still currently a major issue unresolved - I requested a withdrawal to my card weeks ago but they have held it in pending status and asked for Proof of ownership of the card - I am not able to send a photo of the physical card as i threw it away recently due to damage and ordered a replacement. Instead I provided pictures of the virtual card & bank statements of proof of ownership. They have still not given me my money and no one is replying to my emails. Even worse since blocking this transaction they still accept deposits from this card they can't verify... Absolute criminals i will be taking case to ADR
nick gomersall
23 April 2023
Comment from uk.trustpilot.com
This company has found a legal way to actually steal money.They take all your money and when you try to withdraw it comes up with loads of excuses why you cant and you dont even get you original Bet back ! Well done BetUk. You have succeeded in being a criminal company but no one is interested in closing you down. Paul Dixon MD of this group of crooks should be ashamed of yourself
Polly
22 April 2023
Comment from uk.trustpilot.com
App constantly logs you out. What's the point in that? Where did my review go? Why did you get it removed? Maybe if you weren't so bad you wouldn't get so many bad reviews?Only company I know that removes free bets/promos when you're not winning on themAn utter disgrace of a company. An utter laughing stock
Bill Brown
22 April 2023
Comment from uk.trustpilot.com
This is a complete disgrace of a company, live chat is worse than useless, no customer care worth talking about, to add insult to injury scottish grand national today and i couldn't bet on it due to a fault on the system. The company is a joke removing my money and deleting account. Free bets = frustration. Nothing easy or straight forward with this company. Lack of knowledge from staff and lack of interest. Do not use this company. Just a pity I couldn't score them lower than 1 star. They don't even deserve that.
Lynne
22 April 2023
Comment from uk.trustpilot.com
Tried to put a bet on, for the Scottish Grand National, about 40 times but it kept telling me to log in, even though I was already logged in! The app was happy enough to let me put money in, but when it came to putting the bet on, it wasn't. Withdrew my money.
Rory M
22 April 2023
Comment from uk.trustpilot.com
Website is an absolute mess - issues during Aintree and again today. Very very close to closing my account.
JJ
20 April 2023
Comment from uk.trustpilot.com
You cant speak to anyone on the phone who makes the decisions they are too important to talk to you, all you have is live chat which is full of people who have silly avatars just giving you copy and paste answers or emails which is full of the same people fobbing you offthey are based in Malta which says it all despite calling themselves BetUK, they dont have a phone number to talk to someone onAvoid the casino, its rotten,
nick gomersall
19 April 2023
Comment from uk.trustpilot.com
Stole my money and then you see a 5 star review which has to be false Anyone using this site cant get money out 5 star reviews total scam !!!This company should be stuck off and working on it
CL
19 April 2023
Comment from uk.trustpilot.com
Their promotions free bets are bad enough anyway but now they have taken them from meLeoVegas own this lot which says it allLOL at the 5 stars saying how great customer service is. They're a bookmaker why dont you review how bad they are bookmaking?I have dealt with some rotten ones in my life but no one comes close to this lot. Take no notice of the replies by CS about this isnt the experience they want you to have, its all flannel they're ruthless greedy and rotten
Maura Dillon-Malone
18 April 2023
Comment from uk.trustpilot.com
I needed to cancel an amount paid in and get a refund. I had a very satisfactory on-line chat with an extremely helpful girl who dealt with everything for me.
Phil
18 April 2023
Comment from uk.trustpilot.com
As per the other reviews, an absolute drama to try and withdraw winnings, I've given up as the amount was only 21.00. Staked 40.00 on the Grand National, using this company as they advertised a free 30.00 bet, which in fairness worked. They took my money without asking for any proof of bank account, personal identity etc. and then ask you to jump through hoops when you try and withdraw. However, I did enjoy antagonising whilst in the chat room!
Nina
17 April 2023
Comment from uk.trustpilot.com
Report them to the gambling commission if they don't pay out. If enough complain they will investigate the company
anthony smith
17 April 2023
Comment from uk.trustpilot.com
AND THEY JUST KEEP ROLLING INISNT IT TIME YOU PUT A BATCH OF PHONY GOOD REVIEWS IN AGAIN TO COMBAT THE HOURLY SHYYTEEEEEE REVIEWS YOU GETHOW ARE YOU STILL ON THE GOILL TELLYOU COS THE GAMBLING COMMISION AND THE OTHERS LET YOU GET AWAY WITH ITSHAME ON THEMHOPE YOUR OUT OF BUISNESS SOON YOU ARE A DISGRACE TO THE LADS AND LASSES WHO LIKE A FLUUTERWONDER HOW MANY YOU RIPPED OFF WITH THE GRAND NATIONAL?AVOID AVOID AVOID AVOID AVOID
Scott Brown
16 April 2023
Comment from uk.trustpilot.com
Stay as far away as ucannumerous times been conned and cheated on this site giving me wrong cashouts giving me les sthan i cash out for then today asked me to ask them for approval fir a 12.50 bet so u cancelled it and they dtill placed the bet and on a dofferent match and they refuse to do anything live chat are useless they asked me if i had the power to void bets what sort of question is that and the arrogance and cockyness blaming custoomerw all the time stay away they are theives should be shut down
Steve
16 April 2023
Comment from uk.trustpilot.com
I joined Bet UK to place bets on the Grand National. After a very difficult set up and best placing session. I was confident that I would be getting 30 in free bets after placing 60 on the Grand National horses. The next day I tried to bet using my three 10 free bets (marked as pending on my account) only to find that every obstacle was put in my way, and even though I had bet 60 the day before this was not adequate as they were each way bets!!! this was in the small print. I am not happy with this company and Ive deleted the app already.
Rob Wombwell
16 April 2023
Comment from uk.trustpilot.com
I get emails with promotions and last one was bet 5 on any sport and receive another 5 bet to be used within 3 days for free.I placed a bet of 2.50 each way = 5 and the free bet wasn't given due to having an each way bet.Apparently in their terms and conditions, but nothing in the email promotion whatsoever.If you are happy to read through all their terms and conditions, these may a a bookmaker for you.Otherwise, use a bookmaker you can trust.Account now closed and balance refunded to use elsewhere.Be careful.
Adam S
16 April 2023
Comment from uk.trustpilot.com
Wish I read these reviews. Never found a bookies that make it almost impossible to get your money. I had to speak to customer services at least 12 times tonight to verify through 3 different methods and you still come up with more excuses not to pay me. This has been followed up with the gambling commission and I hope you get investigated and your licence suspended. I suggest everyone else report them too.
Mark
15 April 2023
Comment from uk.trustpilot.com
You should have minus stars for companies like this. BETUK is owned by LeoVegas they are disgusting company to deal with, based in Malta. No way of contacting them only through Live Chat and emails they do not answer. Take you money, but if you win they will not allow you to withdraw it without bank statements, copies of your bank cards including all numbers (CVV etc.)AVOID AVOID AVOID at all costs
nick gomersall
15 April 2023
Comment from uk.trustpilot.com
Stole my money this company should be closed down they are crooks So many false 5 star reviews to help con people Many have the same issue, they dont pay out, please keep posting 1 star reviews to counteract this scam company
Simon
15 April 2023
Comment from uk.trustpilot.com
Bet UK was offering decent odds on the grand national. I signed up to place a bet and the odds were reduced as soon as I made a deposit.
Isaac
14 April 2023
Comment from uk.trustpilot.com
I will advised anyone who is about to sign up with them to AVOID doing so for your own good. Scammers , they will do all they can to frustrate you to leave your money to them . They are fraudsters
Philip Hannah
14 April 2023
Comment from uk.trustpilot.com
Awful company, do not use. Withheld all my money for no reason, closed my account and I have no way of contacting them
paul doolan
13 April 2023
Comment from uk.trustpilot.com
I Never had a problem with Betuk, until I won whilst on my Easter holiday. I won over a couple of days around 5k ( thousand ) the next time I tried to log in to Betuk it refused me access. After several attempts I contacted their online chat which explained that I have not followed their guidelines regarding responsible gambling. Ha ha ha !!! Got to say that your policies of giving at least half a point less than the big 4 bookmakers and only wanting documentation when you want to withdraw your winnings.This company only wants mug punters. You are genuinely a very poor, short sighted company.
Kevin Share
13 April 2023
Comment from uk.trustpilot.com
I have been using BetUk for around a year now. I have to say, they have been excellent. Some great odds covering all sports and lots of offers. The offers seem to have stopped now for some reason but overall it's been great. Speedy withdrawal as well. Thanks
Adrian Bannister
13 April 2023
Comment from uk.trustpilot.com
Absolutely dreadful company. Website weak. Always 'about to crash', that is, if you recognise it (changes every day).Cretinous customer 'service', provided by lily-livered dullards in their early 20s. [mis]'Managed' by morons. If you met one of these 'people' in real life, your 'feeling sorry for them' would turn into hatred within seconds. Culturally backwards. Intellectually inept. Riddled with dishonesty and disrespect. It's your money they want, and nothing else. Spend it elsewhere, don't get ripped-off by these criminal clowns: retain your dignity. Avoid like the plague (interestingly spread by rats).
anthony smith
13 April 2023
Comment from uk.trustpilot.com
LOLOLOLOLLOLOLOYOU CAN SEND A BATCH OF GREAT REVIEWS THROUGHLOLOLOLOLOLOOLOBUT THE TRUTH COMES OUTWHAT A BUCH OF SHYYTEEEEEEEE REVIEWSSEND ANOTHER BATCH THROUGHTHE PEOPLE KNOWYOU ARE A SCAMMINGSCUMBAG OF A SITEPLEASE PLEASE PLEASEDO NOT USE THESE DISCUSTING CHEATING SCUMBAGSYOU ( IREPEAT )WILL NOT GET PAID IF YOU WIN
Martin Crabb
12 April 2023
Comment from uk.trustpilot.com
A really good site and once your ID Is set up you are good to go. Safer gambling is advised by the company and pay outs are made expeditiously
nick gomersall
11 April 2023
Comment from uk.trustpilot.com
No money has been paid back after nearly one month after I tried to withdraw. LeoVegas Gambling trading under BetUK is a scam and I have now gone to ibas-uk.com. This company should be closed down and its license revoked. They are a scam company looking for people that lose and never have to withdraw money. When you do win and want to withdraw from BetUk is impossible. Can't believe the 5-star reviews here and I would certainly question if these are not planted by BetUK. Have written to Paul Dixon who is the MD of LeoVegas will see what he has to say and you can find him in LinkediN
Neil Poppleton
09 April 2023
Comment from uk.trustpilot.com
I withdrew some cash through PayPal and still waiting for my funds a day after
Matthew O'Brien
03 May 2023
Comment from uk.trustpilot.com
Quite bizarre really, I have been betting with bet UK for several months, spending a lot of money and doing some of the promotions and all of a sudden, I am restricted on how much I can bet without so much of an explanation. Perhaps it was because I won a few quid from them and they didn't like it? Quite bizarre with no help or knowledge from their customer support when I reached out - they even wrote to me in another language. Sad but if they wont even give me an explanation I'll take my money elsewhere.
Quite bizarre really, I have been betting with bet UK for several months, spending a lot of money and doing some of the promotions and all of a sudden, I am restricted on how much I can bet without so much of an explanation. Perhaps it was because I won a few quid from them and they didn’t like it? Quite bizarre with no help or knowledge from their customer support when I reached out – they even wrote to me in another language. Sad but if they wont even give me an explanation I’ll take my money elsewhere.