BetUK PLAYER REVIEWS(869)

nick gomersall
26 March 2023
Comment from uk.trustpilot.com
Will post every week until I get paid the money I am owed.Hotel California, you can put it but never check out. This is not a proper company but a con that should be closed down

John Murphy
26 March 2023
Comment from uk.trustpilot.com
Poor payout on roulette, poor service on chat good payout on sports.Bascily if you use this website do not trust the live roulette table or any part of the casino.

Judith Lisgarten
25 March 2023
Comment from uk.trustpilot.com
They keep sending unsolicited texts . Blocking does not work . I went to site to try and stop contact but they want my details. Totally unscrupulous .

Rex
25 March 2023
Comment from uk.trustpilot.com
Well I finally got my money back from BetUK, much has happened over the last 20+ days. Bet UK insist that there was a problem with my Bank, I spent a very long time talking to Nat West and they assured me that there wasn't a problem, so really a stalemate. What I didnt know is that all bookmakers use a a "closed loop system" which means that they can only pay money back using the Bank card that deposited it, thus in my case as Nat West was the bank I used and as I couldn't pay money in take out using them naturally caused a problem, but in all fairness to BETUK eventually payed me back via "wire transfer"Looking back I think I did jump the gun in pointing the finger at them rather quickly, but saying that I do not understand that before I could withdraw my money I had to send proof of my ID..driving licence, utility bill plus (my biggest dislike) was details of my Bank card, although this was done through a valid web site called HOO YU, but even so why.Well I've upped my opinion to 2 stars and will leave it like that.Good luck to any of you who are having problems.

nick gomersall
24 March 2023
Comment from uk.trustpilot.com
There is no way any 5star reviews can be genuine. Easy to put money in but impossible to withdraw as they ask for endless authorisation. Scam company

anthony smith
24 March 2023
Comment from uk.trustpilot.com
MY GOD IT CARNT BE LONG NOWLOOK AT YOUR DAILY REVIEWSHOW ARE YOU STILL IN BUISNESSNOT LONG NOWANYONE WITH HALF A BRAINCELL WILL AVOIDWORD DOES GET AROUNDYOU WILL WILL NOT PAY ANYBODY WHO WINS OUTTHE BETTING REULATORS ARE A SHOWER OF POOBUT THE PUNTERS ARE NOTTHE REVIEWS WILL STOP SOONCOS YOU WONT HAVE ANY PUNTERSYOU SHOWER OF SHITTTTTTTTYOU CAN STILL PUT YA ODD FAKE REVIEW UPBUT IT WONT MATTERCOS NOBODY WILL BE THEREYOU ABSOLUTE DISGRACE TO THE BETTING INDUSTRY

Deborah
24 March 2023
Comment from uk.trustpilot.com
I am absolutely gutted at this site and I am glad I can come and complain here for the whole world to see. They will never get the best of me Never! I made a case against them with enverracapital d0t io and they were able to get all my winnings into my account. Note: fight them like i did till you get your winnings

Rory Gillard
23 March 2023
Comment from uk.trustpilot.com
NOT PAYING THE 20,000 OWED!!THIS COMPANY HAVE LIED TO ME THEY HAVE, CHANGED MY DETAILS, THEY HAVE CLOSED MY ACCOUNT.THEY IGNORE MY 10+ EMAILSIVE WON 20K+ FROM A 25EW FOURFOLD THEY WILL NOT PAYOUT THEY HAVE CLOSED MY ACCOUNT YOU ARE A DISGUSTING COMPANY DO NOT USE THEM BET UK DO NOT COMMENT ON THIS SAYING HAS THIS BEEN RESOLVED BECAUSE YOU KNOW IT HASNT AND YOU REFUSE TO LOOK IN THE MIRROR AT THE ACTIONS YOUR TEAM HAS TAKEN.

RB.
23 March 2023
Comment from uk.trustpilot.com
Downloaded the app and played realistic blackjack for a whileRealistic my foot. Dealer beat me every hand I playedWhat a truly tragic embarrassing lot they are. The 1 star reviews on here say it all

Connor Graves
22 March 2023
Comment from uk.trustpilot.com
Terrible service. They are making it absolutely impossible to withdraw my balance.I am with Chase bank. It has a numberless card. They ask you to send photos of your card to verify it.I discussed this issue with the live chat and they asked for a proof of ownership. I sent a proof of ownership, but they rejected it because it did not include the first 6 digits and last 4 digits of my card number.They asked to go into a branch and asked for this documentation, but my bank is app-based and does not have branches.I screenshotted my app with the required details, but it didn't have a logo.I have sent all this information and they are refusing to accept it and I can't with withdraw my balance.Please whatever you do, choose another betting website.

Stephen
22 March 2023
Comment from uk.trustpilot.com
I made three deposits totallying 110. I won some bets, and the balance is now 231. I tried to withdraw four times, all have been ignored. I emailed customer support, that was also ignored. I have now tried live chat, who spun me a tissue of lies that my bank was not accepting payments into my account. I had other bookmaker accounts, I withdrew from all of them and all have paid except this outfit. So there is nothing wrong with the card or my account. Lies like this I will not tolerate.If there really was a problem paying me, why did they not email me to let me know?Clearly hoping I will forget it and they keep my money. I will not, I will simply contact the regulator.Looking at other reviews, this company makes a habit of not paying out.

Rex
22 March 2023
Comment from uk.trustpilot.com
I forgot to say that I sent a letter to BetUK address as I found on line.Stanley Grv, Stockport, Greater Manchester, SK4 4HP, United KingdomBut a gentleman just sent me an email saying he lives there, what is going on with this company.Well I have made quite a few reviews about this company since 12th March, Im only trying to take out 43 but when I read some of the other complaints I feel lucky.I have had the same response on Trust Pilot, I have sent an email load of rubbish, just more untruths. I have gone through Resolver, and also revisits IBAS, both who are very helpful, in my case 43 is not going to change my life, but I do not like CHEATS, and surely that is what BetUK are.Today I actually thought I was getting somewhere but the day has gone by and Im in the same position.What ever happens I will still keep trying and any opportunity of giving this company a bad review I will take, we must stick together so as to prevent others getting involved with people like this.Good luck everybody, keep fighting.

Bryan
21 March 2023
Comment from uk.trustpilot.com
Opened account to benefit from the 60 free bets. Not been able to get in to my account after deposit of 20 to claim. 6 messages sent to support no reply. Avoid at all costs!

Jason Macc
21 March 2023
Comment from uk.trustpilot.com
Compulsive liars, further down is a review I'd sent in on Friday about the scam offer they have on and the unbelievably poor customer service. They have replied to my review advising that they've emailed me with a that with hopefully fix the issues .... no email received, clearly just commenting on complaints to look like they're bothered ... absolute Joke of a company

gareth cohen
21 March 2023
Comment from uk.trustpilot.com
Same as all the other comments on this site they will not pay money out Will be reporting this matter to the financial ombudsmanAlso will be putting all these comments on Facebook

david roberts
21 March 2023
Comment from uk.trustpilot.com
I have spent hours this morning trying to get help relating to an issue I am having with the provision of paypal identification.I have sent over numerous screenshots proving my paypal account identity. I have deposited over 1400.00 into the account without question and all i want to do is withdraw some of my balance.You advisers keep saying I need to provide all the information on one screen shot. Paypal won't allow me to do this and I have been on to them for a further hour trying to get them to change the way they show account profile on my profile page. They are now questioning the validity of such a request from betuk.update - They have now accepted my verification and blocked access to my account.

JOSH HIGHGATE
20 March 2023
Comment from uk.trustpilot.com
People lie so much haha,They been good as gold to me.Fast withdrawals, bonuses etc.UK customer service responds faster than my bank lol.There great to be fair.Live coverage etc is great also.

Rex
20 March 2023
Comment from uk.trustpilot.com
I have put two reviews previously on Trust Pilot ref Bet Uk not letting me withdraw my money, no joy still.After much research I decided to register with IBAS, and it was very easy, wether they solve the problems or not I.will have to wait and see. My next move will probably be the Small Claims Court, which to set up is 25 for up to 300 claim, but naturally if one loses costs have to be paid.My amount is only 43, but I do not like to be cheated, and that is my reason for furthering it.I suggest that as there are so many of us in the same boat, why not look into going down the same route.All the best to you all.

RB.
20 March 2023
Comment from uk.trustpilot.com
I don't normally bother with complaints but after playing your evolution blackjack I'll make an exceptionIf it's really random why does the dealer have 20 or 21 about 99% of the time? Why when the player hits on 12 they get a 10Yet when they double down on 11 they get a 2? How is that random ?? It's notThe DLR dealt himself blackjack 3 times in a row. How is that random?Talk about taking the Mick. Don't go near there casino

Vance
19 March 2023
Comment from uk.trustpilot.com
Your online casino is absolutely disgusting. How is it possible for the dealer to have 20 every hand and the player 15? player always busts and the dealer never does,,,how is that random?Biggest rip off I have ever seen and wont be using you again...shameful

Rory Gillard
18 March 2023
Comment from uk.trustpilot.com
I have 3,000 stuck in my account they are not letting me withdraw, they owe me over 20,000 from not paying out the return on bets, I have emailed 10 times no reply.DO NOT USE THIS COMPANY

Matthew
18 March 2023
Comment from uk.trustpilot.com
Bet 20 with the bet 20 get 60 sign up offer. I bet 10 each way on a horse at 9/1 totalling 20 securing my free bets if only they werent still pending expiring today.Update - Ive been given the free bets as a goodwill gesture, apparently my bet didnt qualify. The terms are not clear.

Michael Martin
18 March 2023
Comment from uk.trustpilot.com
I try to test out multiple betting companies to see who offers the best deals and service. Bet UK is hands down the worst Ive come across. BS Free Bet Offers, withdrawal not working for days on end. Customer service staff rude and blunt. Save yourself the hassle, AVOID this company.

Rex
18 March 2023
Comment from uk.trustpilot.com
Still cannot get MY deposits from this company, they say use Resolver, so have tried that, one thing they wanted was a photo of my Bankers CardBOTH sides, that is when I got suspicious of them.Anyway having looked around at the numerous complaints I have decided to go down the Small Claimsroad, they only owe me 43, 40 which is money I deposited, but Im more than willing to give it a try.They actually say on my account that National Westminster and HSBC are refusing to pay money into BetUK accounts and suggest using PayPal, now doesnt that sound rather strange!

Crawford
17 March 2023
Comment from uk.trustpilot.com
Existing customers got no offers at Cheltenham at all. Not even price boosts or specials. New customers got offered misleading offer 60 free bets but only 2 X 5 free bet were allowed on single horse bets. The other 3 X10 bets had to be minimum 4 selections accumulators. Then 10 on a golf tournament and 10 on Europa League. Who signs up for a Cheltenham offer and then wants to bet golf and Europa League???

Jason Macc
17 March 2023
Comment from uk.trustpilot.com
Awful company, customer service constantly send you links to open if you click in them it closes the chat so you have to start again, the opening offer is a complete joke, random bets across sports you may not even follow, customer service staff rude and arrogant.. avoid at all costs

Paul
17 March 2023
Comment from uk.trustpilot.com
Takes 3-5 days to get your funds. Other sites are immediate. Signing on was a nightmare. Soft ware does not match other sites

Consumer
16 March 2023
Comment from uk.trustpilot.com
Really beginning to enjoy this app.They have Some really good offers on horse racing and PayPal withdrawal was only 1 hour - the best I have experienced across all betting sites.A few areas to improve - can the actual race be accessed from the betting slip, and its not clear if your bet is each way or win only

Nick Gomersall
16 March 2023
Comment from uk.trustpilot.com
I took up the offer of 60 free bets for Cheltenham and won but I can't get my money out. I used Paypal and they are fine for you to pay in but won't let me take money out. Have sent details but they are asking for more information all the time. The app is pathetic, can't see this company being in business. Avoid

Barry Morse
15 March 2023
Comment from uk.trustpilot.com
Really good bonuses. Very efficient cash withdrawal system. This is my second review of this company which is excellent. Thankyou.

tony harrison
15 March 2023
Comment from uk.trustpilot.com
Signed up placed a bet no can't log back in and no way of contacting customer service! Emailed them but heard nothing. Has anyone any info on how to contact these please

Richard
15 March 2023
Comment from uk.trustpilot.com
Cheltenham offer was a joke. Far to many T&C's which aren't evident until you have deposited. Website is poor. Server went down so guess it's not set up to cope with lots of activity.On the positive side they returned my money very quickly.Not for me.

Cally
14 March 2023
Comment from uk.trustpilot.com
Placed a couple of 20 bets on the horses and went to get my free bets. Not there so went onto live chat who told me I hadn't opted in and would need to bet it again to get them. Rather than add it on as was genuine mistake they simply refused. And now they've lost a really good customer just for sake of a measly 6. All they care about are new customers who will be in a for a shock when they realise how petty and jobsworthy this lot are.

Graham Smith
14 March 2023
Comment from uk.trustpilot.com
Tired of throwing your money in the bin? No??!! Then come on in ye daft remedial. Step right up and let BetUk yank the cash from you in a fashion not too distinct from an infant extracting nutrients from a banana. Squish! Terrible app governed by even terribler people. Live chat is the equivalent to licking a battery whilst having your balls licked by a live battery, stay safe and gamble responsibly, with another tax dodging, morally corrupt, geezer luvin, mother funkin, sha hooor sir yes pleasing organisation.

Jake
14 March 2023
Comment from uk.trustpilot.com
Do not sign up for the 60 free bets. No chance of winning. They don't outline this clearly but it is for very specific markets/odds that are basically impossible. No use for Cheltenham.

anthony smith
14 March 2023
Comment from uk.trustpilot.com
GOD HELP ANY SERRIOUS PUNTERLet me let u know these SCUMBAGS wont pay out a small punter a 69 profitif you value your money at the greatest week of the tear do not touch this company with a barge pole (as peter kay would say )this company are a disgrace to the betting industry and must be putting thousands of punters off betting AVOID AVOID AVOID AVOID AT ALL COSTSIF YOU HAPPEN TO WINYOU WILL THATS WILL NOT GET PAID OUT

Jack
14 March 2023
Comment from uk.trustpilot.com
Do NOT sign up just deposited 20 to get the 60 Cheltenham sign up deal and they say pending?? The first race has been and gone, cant get through to customer service do not go with this company!! Talk sport should be ashamed of themself promoting this!!

Greg ordish
14 March 2023
Comment from uk.trustpilot.com
DO NOT USE I signed up to use betUK and I they are happy for you to place bets, when it comes to withdrawing the money they want bank statements/sort codes and phots of your cards, they are stealing your money.

Ben Paterson
13 March 2023
Comment from uk.trustpilot.com
Based on my limited experience so far: the introductory offer is very generous. My bets were settled quickly. I have made a withdrawal and will see how long it takes to hit my account - quoted as 2-5 days, which is a bit slow compared to the big biys today who have instant payouts. The website is a little basic and not overly sophisticated, but as a new company they have all the markets I am interested in so can look past that.

Rex
13 March 2023
Comment from uk.trustpilot.com
There seems to be a major problem with this company, like many others I have been trying to withdraw money but also without success, I find it strange that they are still able to tout there business having seen the number of complaints, I guess as they in Malta they do not come under any UK rules.It will be interesting to see what ITV racing have to say.

Vance
13 March 2023
Comment from uk.trustpilot.com
The attitude I got from the people via email and chat is unbelievable. Without doubt the worst and most mean company ever come across. Real bottom of the barrel hiding behind TandCstakes 4 days to get a reply and if you go live chat you are number 55 in the queue. what a joke this lot are, they couldnt run a bath

Consumer
13 March 2023
Comment from uk.trustpilot.com
Opening account, using offers and betting was very easy. I like being able to watch horse racing without having to place a bet. My only criticism is that it takes 24hrs to withdraw money to PayPal and other sites are much quicker

Rory Gillard
12 March 2023
Comment from uk.trustpilot.com
This company owe me over 20k I have emailed over 6 times with no reply, no help on social media no help anywhere all I get is email support this company need closing down.Do not trust them with your money!

Sean Fuller
12 March 2023
Comment from uk.trustpilot.com
Signed up as new customer to get offers for Cheltenham next week. Horrific page, did not honor free bets. Deposited money which after 5 days still not back in bank. The site is terrible, hard enough to even place a bet without it messing it up. Stick to a big and known company like SkyBet or bet365.

Chris
12 March 2023
Comment from uk.trustpilot.com
Id give it 0 if I could. Awful page, awful customer service. Actually they called me a liar. Get out of giving free bets why saying you never opted in. On top of that every time I withdrew my money it went into pending for 2 days then they returned it to my betting account. Will take you 7 days to get your money if you are lucky. Stay well away from these. Theyll go the same way as bet bull. Bust.

Matt Lubbock
11 March 2023
Comment from uk.trustpilot.com
Wow, I was about to open an account and luckily checked these reviews. No chance now.

Jakebss
11 March 2023
Comment from uk.trustpilot.com
Only care about new customers and if u join you'll be treated like a king. Give it a few months and they don't care. Good luck trying To get a free bet from them if you aren't a new customer I emailed them Wednesday about a bet and it's now Saturday and nothing back what kind of service is thatI'll take my business elsewhere

John Tansley
10 March 2023
Comment from uk.trustpilot.com
Steer well clear of this cowboy company !! Should of read the negative reviews before joining ?they bin fined so many times for bad customer service!!

Kivver
10 March 2023
Comment from uk.trustpilot.com
Was going to join but after reading reviews and bad experiences with other companies I wont bother. Won money with sky and virgin they paid straight away none of this send proof of who are etc.
Vance
27 March 2023
Comment from uk.trustpilot.com
What a joke you are, playing at being bookiesI am not going to discuss on a forum what you have done, all I will say is that you really are a waste of time. You sponsor all these races but people will soon work out the truth how bad you areI cant believe I originally gave you 5 stars, I should have known better, I will never use again. You can have a 1 star to add to all the rest
What a joke you are, playing at being bookiesI am not going to discuss on a forum what you have done, all I will say is that you really are a waste of time. You sponsor all these races but people will soon work out the truth how bad you areI cant believe I originally gave you 5 stars, I should have known better, I will never use again. You can have a 1 star to add to all the rest