BetUK PLAYER REVIEWS(844)
James
17 September 2024
Comment from uk.trustpilot.com
Any new customers should know before depositing that BetUK are experiencing verification delays of over 9 days. So please bear this is in mind as there is a very high chance that deposits you make are immediately frozen, pending them completing the verification. Due to the unprecedented backlog they are also unable to provide any timescales whatsoever as to when a verification could be completed, though be assured it will be as soon as they possibly can; but unfortunately, this means at least 9 days.
David
16 September 2024
Comment from uk.trustpilot.com
Deposited ten pounds for the bonus and made 58p from 100 free spins lol!!!!
Mark Maguire
15 September 2024
Comment from uk.trustpilot.com
Would not honour my welcome bonus, but could not provide me with a reason why.This should be an illegal practice.
Consumer
14 September 2024
Comment from uk.trustpilot.com
Absolutely disgusting scamming company, you lie about rtp on eye of Horus because I did 100 spins without 1 single win, and your signup offer for 100 free spins on big bass splash is dreadful, deposited £10 lost it all on eye of Horus not one single rtp lander, and then big bass splash payed out £3.80 so I somehow lost £7 even with a 100 free spins bonus, you should be ashamed how much of a scam your slots are, these are the same people that run leovegas and betmgm in pretty sure, and them casinos are the exact same, would never recommend this provider to anyone and I’ll never return 👎🤮
Donald
13 September 2024
Comment from uk.trustpilot.com
Keep you aware of everything it's great they also check in every hour to make sure everything OK when betting online making sure that you are aware of timexbeen on line wich is a realy good thing
GRG
05 September 2024
Comment from uk.trustpilot.com
Ablsoute nightmare avoid at all costs.Upon withdrawal request suddenly asked for photo of my now expired debit card that I had used to open account, apparently for authentication purposes.Despite explaining this to Customer service I was advised to request this from bank, who when I enquired stayed this is not available.Happy to accept your money reluctant to return it.Used many other online services without this issue.
Dominik Laskowski
05 September 2024
Comment from uk.trustpilot.com
What is the purpose of law about verification before deposit when later on when u win - they ask again for your docs? No only debit card but id and proof! Gambling licence is a shi.. company which only cover thiefs like betuk.
Diana S
02 September 2024
Comment from uk.trustpilot.com
Wouldn't even bother with 1 star, sent a complaint email and just received the normal scripted reply , very dodgy site to I won 80p from 100 spins, how can this be right?
Mr Dean Beckett
31 August 2024
Comment from uk.trustpilot.com
Slow withdrawals and gameplay is ok, but games bleed your balance willth very small wins here and there. Much better alternatives out there.
James Thomas d
30 August 2024
Comment from uk.trustpilot.com
To every one reading this no betting company are aloud to ask for documents upon withdrawing your withdrawal should go through and then ask for documents or ask before you place your first bet coral tried to do it to me and my sister who work in law got the information off the gambling commission website and wrote and email to them the money was in my account the next day
Paul Collins
29 August 2024
Comment from uk.trustpilot.com
I’ve only just joined. Deposited £20 then suddenly I’m logged out and can’t log in. It says my password is wrong. It wasn’t wrong at all. So just to be sure I changed the password anyway and now it says that one is wrong too. Absolute crooks. Don’t bet with this lot ever!
Alex
27 August 2024
Comment from uk.trustpilot.com
Criminals, Crooks, Scammers. They will take your money no problem, win and they will suspend your account and ask for a tonne of information more than they legally require. It will all be verified by an independent body BUT they will say no the lightening wasn't very good and deny, you can upload as many photos as you like and they will always deny them. How this is legal I will never know. I was even asked to provide a full photo of my debit card without anything covered up. Avoid!
Sheila Matless
24 August 2024
Comment from uk.trustpilot.com
The reviews are true, they just steal your money. I thought the sign up offer was good, I signed up placed a bet, the bet won, I then logged in to withdraw the funds and place the free bets from the sign up offer, I won a free £10 bet on Brighton 2-1 and was delighted, I tried to log in to collect my winnings and the account is suspended, I then see emails in my junk folder asking for all sorts of documents, some of which I just don’t have. I was fully verified upon sign up and was able to deposit and bet no problem but as soon as I won a bet the account is suspended. Just criminals. Please avoid and keep your money as they will just steal it, should be illegal what they’re doing. If you lose they win the money, if you win they just keep it
customer
24 August 2024
Comment from uk.trustpilot.com
I just signed in on this casino and is rubbish is eating to much money from me in one day 300£ and not paying nothing. Those is umbrella casino from Leocasino
Aidan
19 August 2024
Comment from uk.trustpilot.com
Awful site & support, won't let me login after just resetting password
Alan Davies
18 August 2024
Comment from uk.trustpilot.com
Deposited £10 on Friday,I only like a small bet with a beer.won about £55 quid,as soon as I tried to withdraw that they froze my account and asked for id verification, which was promptly supplied. Still can't access my account 2 days later.they ll fob you. Off with emails, don't listen to them please read the reviews.its the truth what everyone is saying. These people should be shut down, absolutely criminal the way they operate.
customer
16 August 2024
Comment from uk.trustpilot.com
Really bad customer support, their partner company bet mgm disnt allow me withdraw more than 10,000£ winnings
FJ
10 August 2024
Comment from uk.trustpilot.com
Went to place my football bet and was astonished to see they'd taken away from bet boosts. They didn't even have the decency to tell meLive chat and email just tried to fob me off with copy/paste responses telling me it was a business decision The funny thing is they've reduced the bet boosts odds so badly from last year that I wouldn't waste my time now anyway
Mat Bett
10 August 2024
Comment from uk.trustpilot.com
One word - SCAMMERS. I suspect it may even be a case of IDENTITY FRAUD, and here's why.I opened account with BetUK about a week ago. They asked my address, my date of birth and my phone number in order to verify my details. Standard stuff, so far so good. I deposited £15 via my bank card, placed £15 bet and won. When I tried to get in today 10/8/2024 to withdraw my winnings, I was not able to log in, and message appeared on the login screen asking me to contact their customer support. So I did.. and.. to my surprise I was told that in order to get access to my account to withdraw the winnings, I need to provide them: My ID + proof of my address + full details of my card (!)My personal favorite was to learn that they need my FULL card details but I should not worry, because they will cover irrelevant numbers for my safety(!!) I said I was not prepared to do that, and asked them to just send my winnings to the card they took £15 from. They said it was not possible and they threatened that unless I provide all the details they asked for I will not gain access and lose all my money. Hang on, so they were able to take my money from the card, but cannot return money to the same card without requesting a plethora of very personal information(?!)Well.. Alarm bells could not be ringing any louder.. I told them to keep it and go scam someone else.P.S. Here is a copy and paste job from my chat with their customer support today:Karine says:For ID, we will require a picture of your Photo ID such as a Passport/Driving License clearly showing the following details:- Full Name- Date of Birth- Date of Issue and Expiry- Full document including four cornersKarine says: For Proof of Address, we will require a document such as a Bank Statement, Council Tax or Utility Bill clearly showing the following details:- Full Name- Full Address- Date of Issue in the past 3 months- Company Name/Logo- Full document including four cornersPlease ensure the documents are not scanned copiesKarine says:I can see now you're also required to provide card ending in x7721. A valid picture of your card x7721 will be helpful. A valid image would show. • Your name• The full card number• The expiry date• All 4 corners of the cardOur automated system will cover the irrelevant numbers on your card so your safety is guaranteed.
Adam F
09 August 2024
Comment from uk.trustpilot.com
AVOID AT ALL COST !! This shower of scammers need shutting down. They helped themselves to money from my account without any authorisation from me. This is card fraud.Reported to the police.
Kathleen Hopgood
09 August 2024
Comment from uk.trustpilot.com
Took £10 twice from my account. Wanted a copy of my bank statement to verify it left my bank! Took them over a month to refund after a lot chat & messaging! Now I'm constantly getting texts from other betting companies which I'm unable to block as no number such as piratewin, maxwin, vegazp etc etc. Avoid this bunch of scammers
Kristian Knudsen
06 August 2024
Comment from uk.trustpilot.com
Thieves!!!!Thieves!!!!If you manage to ever win a bet they’ll just steal your money, try to log in and will say “unfortunately you are not able to log in at this time, please contact support for more information”Prior to that you will be verified, deposit and bet no problem, but if you win they require every document known to man to get the money out, con artists!!
Axel
02 August 2024
Comment from uk.trustpilot.com
AVOID won't release winnings , asking for card details proof of ownership, asking for full card details SCAMMERS I have uploaded everything required and more and you required. I've called my branch to verify they do not provide previous bank details however, you state otherwise I've provided ID proof of address and documents and you still refused my money next step will be fraud team. Also you stated card showing all numbers and security code. I've got this in black and white , also want clarification off the bank branch of my old ( lost )debit card ,I deposited with my new debit card ,won funds. But restricted my account I'm more than happy to my chat on here so people can read
Carol
31 July 2024
Comment from uk.trustpilot.com
Hi ive sent my details as requested for 10 bet.but dont know reference no.update.it was trust pilot who asked me to pass on my details not you.it wasnt about a free 10 pound bet.???you stopped me playing for 6 weeks because of my true review I recently posted.300 pound in game of fluffys.not one free spin in sight or win.wins were dramaticly reduced.won a mega win .got 15 pounds.cant win on bet over 24 pence.its impossible.theyve only just answered messages on here now as down to 2 stars.theyve never put messages on here.its all lies there rip offs.shouldnt have any stars.there corrupt.
Steve Dawson
30 July 2024
Comment from uk.trustpilot.com
CHEATS/CONSToday 30/07/2024 I tried to place a very small bet 25p and the site wouldn't accept my bet . I have lost a fair few quid overall now over a few months with them and never had a decent win .What a big con these are I went on chat and learnt a few things LOL im still welcome to play their slots wow how kind of them but I no longer qualify for best odds guaranteed [ what they don't make clear when advertising BOG is its only up to £10 per day] what a joke how on earth do the con sites get a UK gaming licence? its all so corrupt im now happy they didn't take the bet as its now highlighted to me what a squealing cheating site they really are and my advice to any potential customers is don't be drawn in by con firms like this they don't even operate from the UK they're based in Malta where all this sort of behaviour seems to stem from . Use bet fair or proper reputable firms instead of a pretend site like bet uk.Please bet uk don't come back preaching bets are taken at traders discretion your not a betting firm your a con firm thats jumped on the bandwagon stick to enticing vulnerable gamblers on to your slots.
trisha.stephen KantarTrial
30 July 2024
Comment from uk.trustpilot.com
Easy site to navigate, fuss free withdrawals with good communication
Steve
29 July 2024
Comment from uk.trustpilot.com
All last season i used the acca bet boosts and didn't win once using themImagine my surprise when you take them away from me for the next season. You couldn't even give me a straight answer, hiding behind some nonsense about terms and conditions . Your traders are a weak jokeWhat a pathetic useless lot you are. I'll never go near you againDon't bother with the automated reply.. people need to know what a bunch of frauds you are
Maria Edna Smith
28 July 2024
Comment from uk.trustpilot.com
Very quick and helpful customer service
Allan
20 July 2024
Comment from uk.trustpilot.com
Been with BetUK for a while now . 3 weeks ago made a £150 deposit . my account was stopped before I could use my deposit and they asked me for documents. Ie payslips ect . I don’t have an issue with that . But it’s now been 3 and a 1/2 weeks . My account still shows my £150 . But I can’t even withdraw it . It’s absolutely discusting to treat any customer like this. You can speed the process up through complaints or live chat as thiers no contact to the actual team that does this . So your at thier beck and call until they can be bothered to get round to your account . Awful. If thier reading this I’ve tried everything to speed this up . Just want this sorted username marrallan . If not resolved this week I’m taking it further as on my side I’m squeaky clean . Get your act together bet uk / Leo Vegas .
Steve
18 July 2024
Comment from uk.trustpilot.com
They've revamped their acca BetBoostsOf course when i say revamped i mean they've become more greedy and shafted the punterTo get 50% boost you had to pick 7 teams at minimum odds 1.2Now if you want 50% boost you have to choose 13 teams !! Oh and the minimum odds have changed to 1.3Absolute disgrace and won't use again. To ask for an extra 6 teams and changed the odds is nothing short of greedy treating your customers with contemptPlease don't reply asking what the issue is. I've told you. You've become greedy
J.
12 July 2024
Comment from uk.trustpilot.com
Saw a promotion on Facebook, which stated I could bet £10 and get £30 in free bets. Went on, signed up and placed my bet. The bet lost and I then tried to go on and use my free bets, but unable to access my account. Spoke to a person on chat who told me before I could re access my account I had to send them photos of something like my passport or driving licence AND something like my bank statement, both to include "all four corners of the document". Account now closed. Use these if you don't mind giving away ALL your personal information.
michael Saunders
12 July 2024
Comment from uk.trustpilot.com
Honest review Awful site welcome bonus non existent unless you wager over 1,300 then you get the bonus reality check notification every 15 minutes opened account last night deposit £190 had small wins of nothing over £1 and bonuses on the game no where to be seen avoid this site total rip off
Oscar Smith
11 July 2024
Comment from uk.trustpilot.com
Really great website and fast efficient app. Lots of nice offers and near the best withdrawal times I've seen. Overall good experience I use then regularly as they are a good bookies.
Mr Awesome
11 July 2024
Comment from uk.trustpilot.com
didnt give me my free bet because:'All BetUK offers, bonuses and promotions are intended for recreational players and BetUK may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.As a responsible operator we sometimes apply certain restrictions to accounts based on a players activity and our own internal policies, in your case we are unable to offer the welcome offer bonus at this time. This is a temporary protection measure and you may be eligible for bonuses again in the future, we would contact you directly if this was the case.'
Brian don
07 July 2024
Comment from uk.trustpilot.com
was betting with this company for a few months with know problems UNTIL i started 2 notice if you put a horse in your inbox the price goes down but if you take it out and go back a few minutes later it’s back 2 the price that you had when you 1st placed the bet . then i did a double on the euros a 4/5 shot and a 21/20 shot £20 double paying about £73.50 BUT when i looked at the bet in my open bets it said 2/1 total returns £60 that was a 4/5 shot changed to 1/2 and a 21/20 shot changed to even money .look betuk most punters can take defeat you put your money down sometimes we win sometimes you win that’s what’s happens but 2 start cheating the customers is a no go for me , i went on live chat but got no reply i’m know longer a customer with this company so B aware every1 they were very good but just like the rest of them online bookies they slowly change there ways. poor poor betuk
Lynda
07 July 2024
Comment from uk.trustpilot.com
Really bad i had a free bet placed it on a horse then needed stake approval and it forfeited 70% of my free bet waited 20 minutes on chat and was told nothing they could do wouldn't even void the bet .Disgrace can not be trusted withdraw my money and will stick to the big trusted bookmakers .Awful customer relations.Really disappointed as had a few hundred in there ,weird they would loose custom over something so small maybe poorly trained staff or company policy it was £5 on a 6.5 horse bizarre
Al Bad
05 July 2024
Comment from uk.trustpilot.com
Good site and few interesting slots, however the slots 50£ bonus is confusing and misleading in my opinion. I still don't know what I should have done to receive it.
Chris Coupe
05 July 2024
Comment from uk.trustpilot.com
Placed a 2 players to be booked, as a double. Both players were booked, winner? Not with betuk.One player came off the bench and played longer than 45 minutes and the bet had been void. Totally unfair, when the player who was replaced stood as a bet and a loser. Totally avoid BetUK, common sense is not applied.
customer
04 July 2024
Comment from uk.trustpilot.com
Easy enough to open the account, but want to place a bet of £20 on a 20/1 long-shot. Won't let me wager more than £2.07! If you think the odds are wrong, then change them. But if you're advertising odds of 20/1, let people bet on them.
Nicola
01 July 2024
Comment from uk.trustpilot.com
DO NOT USE THIS SITE - THE CASINO SLOTS ARE RIGGED FOR SURE. I spent around £500 over 2 days. Played about 20 different slots and won very little, maybe £20 highest spin. Dead spin after dead spin no bonuses at all. DO NOT WASTE YOUR MONEY- SCAMMERS.
Abd El Ilah Arhmir
29 June 2024
Comment from uk.trustpilot.com
Depositing a money Quickly Withdrawing takes agesPlease dear reader Don't use platform. For fast withdrawal platform that I know they are to their promises, All British casino, Skybet, William Hill. Withdrawal takes less than 1h dude 1h. This jokes are holding your withdrawal pending there because they don't like it when you win.
Brian Don
27 June 2024
Comment from uk.trustpilot.com
i find betuk an amazing site. every bet is broken down as clear as day they pay me no problems bets are settled quick as lightning win or lose , some bets may have to B looked at by there traders but the answer is there for you in a few mins . there’s not a better online site out there for me sorry if others don’t agree but i’ve had not one problem with betuk
Steve
26 June 2024
Comment from uk.trustpilot.com
Have sent five emails asking why they've taken my bet boosts away. They've ignored them all. The next time you read a reply telling you to contact them just remember its all for show and they don't care
Iain K
26 June 2024
Comment from uk.trustpilot.com
I joined from a link from odds checker as they offered the best odds for next England manager. Hower in the small print it says 'who will be the manager in 1/9/24' I also instantly started getting spam emails from casinos.
Marv
25 June 2024
Comment from uk.trustpilot.com
Do not use this betting company. Happy to take your money but as soon as I tried making my first withdrawal they made it as difficult as possible. will be closing my account immediately
Nicola ❤️❤️❤️❤️
23 June 2024
Comment from uk.trustpilot.com
I can not stress enough do not play with this site. Deposit money that they won’t let you play with! Withdraw it so you can get your money back. Verified account, no money paid out, they blocked my account when I have made contact the worst customer service you could ever receive, unhelpful and just plain rude!! I have been told I won’t receive my withdrawal the worst site I have ever been on. Just clearly a scam I’m furious.
JamesCranfield
23 June 2024
Comment from uk.trustpilot.com
Easy to transfer money back and forth but odds not always the best
Arnold Mattinson
21 June 2024
Comment from uk.trustpilot.com
Absolute joke, won't allow a withdrawal because I've renewed my bank card. Pathetic
Steve
20 June 2024
Comment from uk.trustpilot.com
Logged on for first time in 5 weeks and found they had taken my betboosts off me. So punished me for not betting with them. Live chat couldn't tell me why it has happened and just copy and paste responses like robotsSent 3 emails and not one reply. An absolute shambles
FJ
18 September 2024
Comment from uk.trustpilot.com
Match betting on horses 1/4 v 9/4 and 8/13 v 11/10 is just greedy and unacceptable percentages in a match up. Beware that USA horse racing is on a timer and will automatically remove the race even when there's a delay, I've told betuk about this numerous times and nothing happens and incredibly frustrating . They don't careIt's pretty obvious that the five star reviews are from people who got lucky and won a few quid which totally invalidates their opinion about customer service and odds, being gubbed etc
Match betting on horses 1/4 v 9/4 and 8/13 v 11/10 is just greedy and unacceptable percentages in a match up. Beware that USA horse racing is on a timer and will automatically remove the race even when there’s a delay, I’ve told betuk about this numerous times and nothing happens and incredibly frustrating . They don’t careIt’s pretty obvious that the five star reviews are from people who got lucky and won a few quid which totally invalidates their opinion about customer service and odds, being gubbed etc