BetUK PLAYER REVIEWS(845)
Ashley Coulter
17 September 2023
Comment from uk.trustpilot.com
After some time since logging in I was asked to verify, I have been trying to sort it today Lewis was fantastic all day, then unfortunately a rep called “Anita” was rude and failed to “locate my account” which had been located atleast 15 times the same day by Lewis without fail… will no longer bother!!
Rory
17 September 2023
Comment from uk.trustpilot.com
Worst betting website bar none!! - tried to expand the window to watch a race and got this;UnauthorizedUsage limits are breached.Absolutely ridiculous - support is non-existent and the mobile website is down on a regular basis!
Benjamin Tucker
17 September 2023
Comment from uk.trustpilot.com
As the same as below, another victim of their account locking after depositing money. They were more than happy to take my money, morning after placing my bets I woke up, couldn't log in, took days to respond. Resulting in it being impossible to cash-out etc. Asked for a photo of my passport which I done, now they want a proof of address. Sent a screenshot of my payslip over and they only take photos of paper and not of screenshots. I haven't had a phsyical proof of address letter in years. Guess they're just going to take my money....
Paul Bolton
15 September 2023
Comment from uk.trustpilot.com
Always had a good experience with BetUk.
Arun
14 September 2023
Comment from uk.trustpilot.com
Decent Experience I joined Betuk during the free bet promotion and it was all fast, paying out the free bets and all. But starting with it took a while as they kept asking for address proof. What I didn’t like is that after I placed my third bet, every time I log in, they kept signing me out saying account not verified. I will verify it once,(which itself is a hassle, as the chat was pretty slow to respond). Kept happening multiple times in the span of 3 days, before I decided not to waste my time on it anymore.
Paul Bradley
14 September 2023
Comment from uk.trustpilot.com
A handful of bets and already restricted. No winners and refused £10@ 14 1 anytime goalscorers. Standard e mail but nothing strange about my bets
Steve Wright
13 September 2023
Comment from uk.trustpilot.com
Absolute joke of a firm, avoid at all costs, day 1 deposited £50 and placed one of their free bet offers free £20 which won at 3/1. Day 2 they didn't recognise my e mail address and password, it is almost impossible to talk to them, they want to send you to outside agents which looks decidedly dodgy with the information they ask for. Still haven't got a satisfactory response from them and this is since March. Given up trying to even get my £50 back, biggest jokers since Boylesport.
Wiktoria
13 September 2023
Comment from uk.trustpilot.com
Suspend account and steal money. I signed up a few days ago on the bet 10 get 30 offer, i registered and it said don't need to upload any documents etc, i then deposited and placed the qualifying bet which won, when i tried to log back in and then couldn't, the account is suspended and need to upload loads of documents now, not even the courtesy of an email to let me know, just suspend the account and then need to wait on live chat, awful, will just suspend your account and steal your money
LM
13 September 2023
Comment from uk.trustpilot.com
Going to contact UK Gambling Commission and Resolver to complain about these criminals and report tbem to the relevant authorities. Also, will be contacting newspapers, TV programmes as well as posting reviews on social media and review sites starting here. Possibly, lawyers and small claims court too if needed. A few days ago I requested to withdraw my balance but was refused and suddenly three days later they decided to ask for three different documents. Two of them were fine, the photo ID was the problem. My expired passport was rejected and I do not have a driving licence. They told me I would need to renew my passport or get a driving licence otherwise they would not allow me to withdraw my money even even though Gambling Commission rules and regulations regarding online bookmakers clearly state: "You can withdraw your money at any time without unreasonable delay or restriction. You don’t have to withdraw it in instalments. They can’t confiscate your money if you don’t log in or prove your identity within a certain timeframe." Does everyone in the UK have a valid passport and/or a driving licence? My name, date of birth, address, payment card and bank details have all been verified. This is obviously a scam they are using to steal players' money or keep it for as ling as possible to earn interest on it. Disgusting and disgraceful behaviour.
Alex H
12 September 2023
Comment from uk.trustpilot.com
Stake restricted to 50p on horse racing markets. Average stake before being limited was £2.50
Tony Milligan
12 September 2023
Comment from uk.trustpilot.com
Good offers, plus free bets make it better value for me.
Mack
11 September 2023
Comment from uk.trustpilot.com
You win a couple of times and all of a sudden things get limited because of 'responsible gambling' concernsIsn't it odd how you weren't remotely concerned about that when I was losing? Only when winning did it become an issue. You love to hide behind terms and conditions as well, From now on I'll stick to the big names when I want to place a bet not the little joke companies like Leovegas / BetukGet in the bin you frauds
SwampDrainer2.0 Seeker2.0 (Richard Head)
10 September 2023
Comment from uk.trustpilot.com
As soon as i won on my freebet i was locked out of my account. I spent hours trying to sort it out but nothing. I won 30.40 but I'm not going to get it. TOTAL SCAM, BEWARE.
Disappointed
09 September 2023
Comment from uk.trustpilot.com
Okay until you have the nerve to win then they don't like the activity on your account and claim the bonuses/rewards are not meant to be used in that way _ I.e winning. They were fine when I was losing on them for a year but I got lucky with a few accas and then they show their true colours complaining bonuses shouldn't be used in that way!Im not even a winning account I just got lucky. U think they'd realise thatVery shorted sighted approach treating a good customer in this way. Very disappointed in their attitude
Thomas
09 September 2023
Comment from uk.trustpilot.com
I am absolutely appalled by my recent experience with this betting site. Not only did I have to endure the arduous process of trying to verify my account THREE times, but each attempt was marred by the chat support system crashing on me. It's baffling how effortlessly they allowed me to deposit my funds, but the moment I won, withdrawing turned into an unending nightmare.I've spent time on various betting sites, and I can confidently say that this is by far the worst I've ever had the misfortune of using. After nearly wasting 2-3 hours of my time trying to get my account verified, the least the company could do is compensate me for the hours I've lost.I will NEVER use this company again, and I strongly advise others to think twice before they do.
James Liversidge
08 September 2023
Comment from uk.trustpilot.com
Very poor. No verification whatsoever to take money from you but then start asking for personal date like your passport and utility bill just to withdraw money out. To suggest this is standard practice (as I've seen in a few replies) is nonsense. I have accounts with a lot of bookmakers online and none of them have asked me to do this. Why should people be expected to upload very personal documents that could lead to identity theft to a random portal just to withdraw their own money?Do not use this site.
Neil Williams
07 September 2023
Comment from uk.trustpilot.com
Instant deposits but 3 day withdrawal after twice contacting them, VERY POOR, no reason with today’s technology that withdrawals cannot be instantaneous, Skybet can do it why not every other gaming site.
Steve
06 September 2023
Comment from uk.trustpilot.com
Had a telephone conversation regarding my funding my account and answered all the questions, some intrusive. The same day I had my account blocked and was put “ under investigation “ . This lasted for over a week and I wasn’t able to access my money! Made to feel like a criminal when I hadn’t done anything wrong at all!!!!
BEN
03 September 2023
Comment from uk.trustpilot.com
Honestly avoid this site at all costs!! Deposits of £240 on my first day on this site and no problem taking the money but when you win they ask to withdraw to the account you topped up on!! OBVIOUSLY that’s what I tried to do!! They then put them funds back in your betting wallet as if they want you to replay and lose the lot!! That’s the trouble with you low end bookmakers!! Look at your reviews on here!! You should be ashamed!! If anyone wants a decent bookies with money in your account that day then I suggest live bet..You guys are a joke! The fact you’ve got an ex Wycombe player as your poster boy speaks volumes for your business 😂😂
Baz
03 September 2023
Comment from uk.trustpilot.com
Betuk casino is a sick joke...10 hands and dealer got blackjack 7 times...5 times I got beat on 20 by dealer hitting on 12 and getting 9. That's not normalIt's not normal to have the dealer getting blackjack every few hands and winning every hand with either 20 or 21. It's disgusting and I will be emailing the gambling commission about it that's how strongly I feelDon't mind losing but won't tolerate this nonsense from youYou call yourself betuk yet you're in Malta. Don't bother with a copy and paste reply. I've taken my money out and won't ever use again . despicable bunch
Reg Bird
03 September 2023
Comment from uk.trustpilot.com
I think maybe what some betting sites don't realise is , gamblers will always look for site / bookmaker who offer best odds , why would you take 4/1 when you can get 5/1 elsewhere , sadly thou what happens is , you get a message to say '' we have looked into your account & we have to say ''best odds'' will not be available to you anymore !! well so & so ...if you were offering comparable prices my account would be used far more often !!! this has NOT happened with Bet UK ....
Rory
01 September 2023
Comment from uk.trustpilot.com
Website is shocking.Offering less than half the stake on a -1 with the score at 2-0 with 3 minutes to go of normal time!
Andrew Caldecott
30 August 2023
Comment from uk.trustpilot.com
Got the promo and had it on a bet tonight- hopefully it’ll win - so far so good 👍
Barry Metcalfe
29 August 2023
Comment from uk.trustpilot.com
Avoid..Avoid..Avoid..I never write reviews but I feel I have to, warning you of this betting site..They are fine when you are losing, depositing money..But if you start winning then your in trouble..They will ask you to verify your account, which is fine and sticks to the gambling guidelines..However they ask you for documents that you will never get..They know this..Usually it’s id card with picture, bank statement, household bill.. picture of bank card..Not this company..They will ask you to get your PayPal account with email and PayPal logo showing..You can not do this on a mobile phone.You need a desktop pc to do this ..Then you have to screenshot it, which they don’t accept..This is the worst of all…They will ask of proof of card ownership..This you will never get..No bank will give a document containing of your full length bank card.. never, never..They know this…You will have to jump through loopholes..Absolute shocking betting site I used to think they was really good until I started winning..AVOID lads/lasses
Larry
29 August 2023
Comment from uk.trustpilot.com
Lost patience with theseWent to place a bet on the 6.10 bellestown race and yet again they took the odds off before the race had actually started. I went on live stream and they hadn't started loading yet. Betuk do this a lot especially on USA racing. When I told them they don't replySaturday 2.30-3.15pm website was down when tried to bet soccer. Live chat claimed nothing was wrong and to clear cache LOL. I sent them screenshots and yet they ignored meTime to punt elsewhere
Michael
29 August 2023
Comment from uk.trustpilot.com
My go to site for a bet..no issues no fuss..Even the slots pay out unlike Ladbrokes and Betfred..been a member for 3 years never had a problem
Jk
29 August 2023
Comment from uk.trustpilot.com
Why is the person on this site posting copy and paste about responsible gambling when people complain about being restricted?? It's nothing to do with betuk being concerned about that. It's because they can't handle winnersThey're an embarrassment. They don't mind you using their casino but if you beat them on sports you'll be limited and get the ridiculous responsible gambling message .
Jetmir
27 August 2023
Comment from uk.trustpilot.com
Very good customer service. Dealt with my enquiry really quickly. Very pleased with the service and odd they offered.
Dan
26 August 2023
Comment from uk.trustpilot.com
Always super quick service , deposits and withdrawals are instant . Had no problems what so ever with bet uk . A pleasure.
Luke
26 August 2023
Comment from uk.trustpilot.com
Stay as far away as you can from BetUk. The other night I deposited and it didn't show in my balance for hours on end. I spoke to live chat and they said they were having problems and didn't know when my money would be available 🤦. I have been gambling for 20 years and never seen anything quite like it 🤭. To say I was fuming is an understatement and I suggested a good will gesture of some sort as an apology... They were obviously not remotely interested!!!! Stick to the more established online bookmakers 👌
Bernadette Black
25 August 2023
Comment from uk.trustpilot.com
So easy to deposit or withdraw, the site is very slick and easy to use.
Mr Bramley
25 August 2023
Comment from uk.trustpilot.com
Ridiculous so called bookmaker. Largest stake I've placed is probably a tenner. Now they restrict my stakes a few pennies. Absolute charlatans, will close my account
Woody
25 August 2023
Comment from uk.trustpilot.com
They've taken my promos away and the worst thing is they've not even bothered to tell meThey still let me deposit on my casino and whatever I else I notice so it's all bs about responsible gamblingAs I can't use the promos there's absolutely no reason to use this shower anymoreGood riddance you dreadful tinpot firm
Steve
24 August 2023
Comment from uk.trustpilot.com
Personal I would stay well clear of this site..as soon as you’re winning some money they restrict your stakes …but then most betting companies do
Woody
24 August 2023
Comment from uk.trustpilot.com
I notice they only reply to a certain few people who leave them great feedbackI don't normally leave reviews but I've never encountered such a pitiful sportsbook in my life. Not surprisingly Leo Vegas own this firm which explains why they're so absolutely dreadfulI wouldn't recommend to my worst enemy
Mr Andrew Prouse
23 August 2023
Comment from uk.trustpilot.com
Poor access to any supply .I regret opening account with them
Ramy
22 August 2023
Comment from uk.trustpilot.com
Worst platform, its a scam. Never try using it! 8 weeks withdrawal keeps getting canceled. And support will say we need to reach out to you first. No one ever reaches out.. Please never use this scam
Susan Fraser
21 August 2023
Comment from uk.trustpilot.com
Very good service.Payouts very acceptableFirst class all aroundThank you
Mircea Bostan
20 August 2023
Comment from uk.trustpilot.com
It works sometimes but sometimes you cannot do anything with your money... shows betting rules and other stuff but not any odds
SN
20 August 2023
Comment from uk.trustpilot.com
Will not payout need reporting to gambling commision stay wel clear
Steven
20 August 2023
Comment from uk.trustpilot.com
This company will take your money take your bets wen u try to whithdraw they will block u stay wel clear ladbrokes coral betfred anyday
BC
20 August 2023
Comment from uk.trustpilot.com
What's the point in offering promos if you take them away if customers win on them?You didn't even have to courtesy to let me know you'd removed them and when I went on live chat to ask why all I got was vague waffle Don't waste your time. Even if you get your free bets they make you jump through hoops to get them hoping you forget. They're an embarrassment and I'm glad to be going elsewhere to bet
SP
19 August 2023
Comment from uk.trustpilot.com
Avoid the casino of this lotThe automatic virtual one is a disgraceBaits you into double down and gives you a 10 against the dealers 6, to which you of course get a 2 or 3. Then the dealer of course never busts. There's no way it's randomThe fact it's regulated shows how rotten it all is. Is it random to lose 18 hands in a row? Dealer has 20/21 every hand. That's not random
Steven
18 August 2023
Comment from uk.trustpilot.com
This company is scamming verified me went to whithdraw after 5 week blocked me stay wel clear live chat guy daniel is a hook
Wembley Customer
17 August 2023
Comment from uk.trustpilot.com
Prompted to make early withdrawal on the basis of numerous negative horror stories on here,but withdrawal was completed and in my bank same day,I can only speak as I find.John
James
17 August 2023
Comment from uk.trustpilot.com
Tried this site out and one of my free bets for a horse ending up being a draw and Instead of getting half the winnings they gave me another free bet which ended up loosing. Rather frustrating to say the least as the slip said winner and you would normally get half the winnings, live chat responses are also very slow took me almost half an hour for them to sort out another free bet rather than give me the winnings I should of actually had instead.
Paul Myers
16 August 2023
Comment from uk.trustpilot.com
Bet UK are an excellent company. They accommodate your bets and have lots of promotion's every week. They are BOG and I highly recommend Bet UK
Dan
16 August 2023
Comment from uk.trustpilot.com
This must be the worst online casino I have ever dealt with , I had the account for a. Few weeks making deposits, which funny enough no problems at all, I then won money on the live casino, they requested I sent in documentation which I understand needs to be done for legal purposes, so far I have sent inPhoto ID (driving license)Personal bank statement via open banking 3 months business bank statements ( showing the transfers into the account I made the deposits with)Council tax bill with my name and address on1x HMRC tax information/ returns with my national insurance number and name and address on.They have now requested latest return which hasn’t been submitted as it’s not legal due till jan 24I am pulling my hair out any suggestions apart from taking it legal ? There is no phone number and they take days to reply to emails Avoid this casino at all costs
Trevor
15 August 2023
Comment from uk.trustpilot.com
Went to place a bet on football. A treble which paid just over 7/2. 4/11, 5/6 and 5/6. Wanted £20 . Was offered just £11. And I'm not even a winning punter, what a joke they are. Of course when I tried to find out why, I was met with copy and paste replies and traders decisions vague nonsense . You don't deserve customers I bet there isn't a restriction on my casino
Janet Thomas
17 September 2023
Comment from uk.trustpilot.com
Actually 0 would be better, all what people have written is TRUE BetUk are ROBBERS DO NOT PLACE ANY MONEY WITH THEM 😡😡😡
Actually 0 would be better, all what people have written is TRUE BetUk are ROBBERS DO NOT PLACE ANY MONEY WITH THEM 😡😡😡