Betvictor Review

Mackie was able to help me very quickly and got my issue resolved. Job well Done, thanks Mackie

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Don’t enter into any bonuses they a big con. I’ve wagered 20 pounds 5 days running for a Christmas “bonus” and every day it’s been 1 or 5 free spins- the lowest you can get and each day the free spins have been zero so that’s 5 days of bonus zero. also different bonus you get a free spin wheel and every day that is 1 free spin nothing. Go to ladbrokes they know what a bonus is. These think bonus means zero. Also look out for Mackie really patronizing and terrible attitude Also very unhelpful, rude and dismissive. So no I won’t be contacting to discuss as I’ve done this and got him. Avoid site at all costs

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Gloria solved my problem! Great customer service!

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Adam helped me out with my welcome offer. I haven’t had a chance to play yet but so far customer service has been great.

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You can’t scammers, no you know wht you done keep the money have a happy Xmas and f o politely do not contact me again,….

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Great help from Anyi credit to the company

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Very good customer service Anyi 🙂

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I deposited $450, but after realizing their slot games do not have the ‘Bonus Buy’ Feature, I asked them to refund my deposit to source. They said they do not process refunds, and I have to submit a withdrawal request.Problem is, I deposited with my debit card then they are telling me I can’t withdraw via debit, so I have to submit an Interac E-Transfer request. After waiting for 3 hours, my withdrawal request was declined and they asked for plenty of documentation before I can take my money off the platform. They are saying it can take up to 3 business days for verification, plus another business day for the withdrawal request! Their customer service team also has 0 interest in providing solutions.I STILL haven’t gotten my money back and will probably have to do a chargeback for my unplayed deposit!Stay FAR away from this app!

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Straight to the point and resolved instantly thank you Jamie @betvictor 👏

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These good reviews are clearly bots .All I’ve done is deposited the gameplay is nothing but a scam. Constantly spins dead same sequence on every slot and as new user I realized all these casinos are now scammers. You can’t trust the government or these elite companies no more since covid. They will just drain your bank balance . The gameplay is totally unfair and if I get one more message how they’re regulated I will end up in jail. Your all corrupted the lot of you . I dont mind losing at all that’s gambling but for a year now all these casinos have done is take not one withdrawal not one descent win they pay pennies . Impossible to get the bonus features. It’s about time these online casinos got banned . Because they are scammers it’s not legal or fair gameplay. They clearly flag your account if you complain about the gameplay and just rigg it . Please don’t play here the negative reviews are right . Horse betting might be okay but the slots are totally rigged and pay you pennies . These people need jail the damage they cause .

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Hands down the best gaming service online and safe. Customer service is great as well. 👍

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False payoutsHaving placed a superstake roulette bet , I then got told the multiplier I won only applied to the base bet. Having raised this they then told me the multiplier was a silver not gold mutiier – I never saw either on the online screen – this means the multiplier only applied to the base bet. Either way the payout of £68 is still short inline with their calcs. 50×1 plus 17 plus 17 = £88 or applying the superstake and multiplier 1.5 x 34 x 50 plus 17 = £2567, I have raised this with IBAS but don’t play any super stake roulette game having been mis sold the stakes by the online presenter and the non published games rules. The screen image sent clearly shows the winning bet is enhanced

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Waited over 14 days now for my winnings to be deposited! Having problem after problem with getting any answers.Customer service has been awful with trying to resolve this issue.I will re-do this review if/when this issue has been sorted.

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Pablo was fantastic to deal with.

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If I could give a minus I would . Take all my deposits no problem then ask for blood to withdraw waiting for over 7800 pounds to be given to me , which is my money and they refuse . Discusting customer service. Been waiting 4 days now . I am now reporting them to the gambling commission and will be contacted ting a resolver . This is my money and I want what’s rightfully mine

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Dissatisfied as still waiting for my withdrawal still on pending .other sites do it within minutes

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They took my $1000 deposit really quickly then when I turned the $1000 to $1920 and withdraw they asked for government ID, government ID with selfie, utility bill with my address, bank statements with my name on each page, and many other things. Surprised didn’t ask for DNA and sperm samples. Of course to frustrate you to go away and not have to pay. Bit I am not one of those guys. I will sue them in UK or gilbatar courts. And have Igaming ontario investigate them to remove their scammer selves from a Canadian gambling license. Of course who will gamble with them after this experience. The idiots have a piss poor business/ operating practice of making high rollers angry and to go away immediately.

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Not sure what’s going on with BV but their Casino has gone absolutely disgusting and volatile. Runs like you owe them. You’ll be lucky to get a bonus round and if you do you’ll get nothing or pennies back when you’re at a high loss. Somethings definitely changed with them. As for their daily free games, you’ll be very lucky to get 1 free spin. I’d stay clear for now.

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Chris was very helpful, sorted my query out super fast.

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Rubbish bonuses you have to spend 30 pounds to open a box which give you 5 free spins and nothing so your “bonus” is literally zero and that’s how most of their bonuses work. If you like bonuses look elsewhere these are not bonuses at this site at all

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I dealt with Chris from Customer Service who was very efficient and polite in dealing with my query

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Anyi was very professional and took care of my query very fast and effectively. Thank you so much 🙂

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PLEASE AVOID THIS BETTING SITE LIKE THE PLAGUE!. I got very tempted with the jackpot king amounts due to them being so high so thought I would give it a try. I only like the eye of horus game so stuck with this from the moment I joined up until today when I self-excluded. In just over a week I spent £250 at £1 a spin on eye of horus, during this time, I never once got access to the feature game and the most I won on a singular spin was £10!!! I don’t expect to win all the time I understand how gambling works, but £250 at £1 a spin with less than £20 return and no feature something clearly isn’t right. I feel like a complete fool and absolutely scammed by these thieves! I have deleted my account and screen shot all my transaction from the start to the end and this company is being reported to gambling commission! I feel like an idiot and completely taken for a mug. Like I said I absolutely don’t expect to win all the time but roughly £20 return out of £250 in £1 spins over a week period is absolutely diabolical! Please, please don’t be tempted and make the same mistake I have made! I will be taking this further and hopefully get these scammers investigated. When something doesn’t seem right it’s usually because it’s not.

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My dealings with Chris at BetVictor were excellent. Very polite, courteous and all around helpful. I hope all future customer service inquiries are as pleasant as mine was today.

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Great website and support from the staff . Highly recomended

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Anyi was very helpful and I was satisfied with the outcome.

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Jamie was very helpful. Site is great for bonus buys etc.

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Anyi was very helpful,fast and professional.Nice to talk to you.

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Was making an enquiry about withdrawals, Aidan was very helpful !

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Really quick withdrawing method, good client service.I’ve spoke to mackie and he gave me a fidelity bonus.5 stars

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DO NOT USE THIS site. They say you get a bonus when you deposit your money. The money you deposit gets put into ‘bonus’ money and then it expires and you lose everything. Total SCAM!!

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I had a problem regarding a welcome offer and I contacted live chat support and I was assisted by an absolutely amazing gentleman called Mackie who assisted me straight away and I was sorted within minutes

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Anyi was very helpful and answered my questions quickly.

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Mackie, is a very bad customer service representative. He did not help me at all with my issue and did not even want to answer my basic questions in which he kept ignoring and logged out of my chat. He has told me that he will escalate my cases and nothing has happened. This has happened over and over again, some people dont deserve jobs.

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Good customer service. With Jamie is easy to chat and good service.

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After having an account for many years, they place a freeze on my account when placing a bet. Now they won’t let me withdraw my money! I shall be complaining to the Gambling Commission.

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Best site i have played in years ,easy to navigate casino and sports very quick withdrawals good bonuses and casino games actually give you a few features

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Was dealt with a customer service agent Liam, who dealt with my query efficiently and excellent communication

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Best. Anyi is great. Cust support top. Bonuses amazing. Wd instant.

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missing bonus resolved within 5minthank you Anji at Betvictor.com

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So this is an update on my previous review 4 days ago. Unfortunately this company’s service remains shockingly bad. Having followed every instruction to the letter and provided some documents 3 times in order to get my deposit £1000 back, I have received an email today asking me to upload the same document to an account that I closed over a week ago. All the emails are automated so completely useless. I have asked for a call back to resolve this on numerous occasions but I haven’t received one. Incredibly frustrating so escalating to Resolver as advised by Gambling Commission.

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I don’t know from where that reviews, may are fake, but I played for 5-7 years and just losting, never recovering my loss and today ask me for extra verification, what’s a joke , I think I lost for last year 10.000£ and the max win was 1000 for me , and if I start playing again every time list 3000 or 4000 £ to give me back 1000£

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Literally the BEST site onlineno fuss.. easy withdrawals… its great,, far better than some of the more well known sites,,,not about the wins particularly,, just about the not so much fuss as other sites,,, 100 percent recomend

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Thank god for Jamie as my Chat host this morning, managed to resolve my bet return within 5 minutes. Top lad with positive chat

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The Skrill and Neteller payment methods on BetVictor are broken. I’ve consulted them multiple times, but the issue hasn’t been fixed. I have no problems using Skrill on other websites, and it’s not just me—others are also unable to use Skrill for payments on BetVictor.

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Very helpful customer service. The service provided by Anyi has been excellent and extremely rapid

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Absolutely rubbish was a brilliant site then out of no where banned all my promotions on this site never deposited again since!!

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I’ve not been with betvictor for long. the customer support from Mackie I received was excellent. didn’t have to wait long for a response and the minor issue was dealt with pretty quick. so far so good

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Site not working properly, keep getting an error message, and my bets are not showing up. Contacted support, and was made to feel stupid for my problem. The support person, Mackie, continuously ignored what I was saying, and did nothing to address the problem. Kept asking about failed bets, when the problem was with the website not working properly. Wasted my time to get nothing resolved.

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I have recently tried to sign up but have encountered dreadful service. I have uploaded every document requested but still no verification. Communication is shockingly poor. Having deposited £1000 and requested a withdrawal I am still waiting for this to be refunded to me over a week later. Worst betting company I have ever used!

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