Betvictor PLAYER REVIEWS(3233)
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Ian
19 February 2025
Comment from uk.trustpilot.com
These companies pretend to care about the customer yet make you jump through hoops to close an account.Should be as simple as pressing a button. Gambling Commission should sort this issue really. Unfair on the customer
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Andrew brown
18 February 2025
Comment from uk.trustpilot.com
Aidan was great to deal with! He was able to get me the bonus offer and free spins that didn't show up in my account. It was a technical issue and he got it sorted promptly. Thank you Aidan! 😊
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Dez Pez
18 February 2025
Comment from uk.trustpilot.com
Spoke to a man named Harvey and he helped me out , this is a real site and his customer service put me at ease. Thank you Harvey
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Debbie
18 February 2025
Comment from uk.trustpilot.com
Absolute terrible platform no updates won fund and won’t release until checks done no on want to talk to you of let you no what’s happening a joke one big con
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Tony Slim-Coombs
17 February 2025
Comment from uk.trustpilot.com
I chose the wrong welcome offer but Gyorgy was very helpful and credited me the correct bonusesThank you
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Dan McCann
17 February 2025
Comment from uk.trustpilot.com
Signed up to betvictor but didn't receive the bonus spoke to a someone in yhe call center called Adam and he sorted it for me in a timely manner
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Sera Phinhieb
16 February 2025
Comment from uk.trustpilot.com
The withdrawal process for crypto payments is one of the fastest I’ve experienced, often taking just minutes. It’s a hassle-free way to cash out winnings without delays.
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Nikki Mclaughlin
16 February 2025
Comment from uk.trustpilot.com
I have tried several times to talk to someone about my issue as a new customer, but Gina sorted it immediately thanks gina
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krevguy
15 February 2025
Comment from uk.trustpilot.com
Offer promotions but don't actually give them even when you meet the criteria.Scam artists
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Matthew Hetherington
15 February 2025
Comment from uk.trustpilot.com
Gina was very helpful and very considerate.
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customer
15 February 2025
Comment from uk.trustpilot.com
Good customer service, fast and friendly
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Toyin
14 February 2025
Comment from uk.trustpilot.com
They are superb, I got frustrated by their verification process at some point, but they helped me passed through. It's been fantastic since then. Customer service is top notch.
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Max
13 February 2025
Comment from uk.trustpilot.com
Aidan, customer service was extremely helpful addressing issues I was having and quickly resolved the issue
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Anthony O Shaughnessy
13 February 2025
Comment from uk.trustpilot.com
Pablo was very helpful agent with bet victor
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Adam McGregor
13 February 2025
Comment from uk.trustpilot.com
Pablo was very quick and efficient. Appreciate the help and I'm very satisfied
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Caleb Ray
12 February 2025
Comment from uk.trustpilot.com
after a frustrating 40 minute wait in queue, emma was very helpful and very quick to give me the right information and point me in the right direction when i didnt understand one of the welcome offers.
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Georgiana Varga
12 February 2025
Comment from uk.trustpilot.com
I have been waiting for a week for my account to be verified, be careful, people, this site is a scam, everyone complain to the commission for gambling
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Joel Lanni
11 February 2025
Comment from uk.trustpilot.com
Terrible first time experience. I selected their promo that they had for new customers and the promo never applied and so I lost my $100. Thank God it wasn’t more because when I e-mailed their support telling them the promo didn’t work they refused to refund me. Definitely never using this app again. There are others.
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Freddie Dunning
11 February 2025
Comment from uk.trustpilot.com
aiden the customer service employee aided me in my problem and fixed my problem within minutes, i am very greatful for his efforts.
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VictoriaUK
10 February 2025
Comment from uk.trustpilot.com
Avoid Betvictor, it is a very bad bookie. If they see that you have been winning in a row for several days on sports betting they will delete your account and steal your money, if you have any balance left they will keep your money. They don't like winners. They want only losers. They won't give you any information how to complain, you have to spend a lot of time to research that. A very bad bookie.
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richard bangura
10 February 2025
Comment from uk.trustpilot.com
Absolutely great site but one downside IN-LAY BETS ESPECIALLY TENNIS - it takes so long for your bet to be placed and confirmed and impossible because the games get suspended every few seconds
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David Creaton
09 February 2025
Comment from uk.trustpilot.com
I had an issue with the system, but thanks to Anyi’s dedication, time, and effort, my cash-out problem was resolved efficiently. Their professionalism and patience were truly commendable. I appreciate the excellent service and support!
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Alexandre Bourdeau
09 February 2025
Comment from uk.trustpilot.com
Aidan reply quick with precision he is a customer service Superstar really appreciated the help!
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Elliot Jones
06 February 2025
Comment from uk.trustpilot.com
I'm not a fan of gambling companies. I had to wait over an hour for customer service, BUT, and this is a big but, I was connected to Liam, who went above and beyond to help me. A lot of the time, customer service for gambling companies can be cold, heartless agents who offer no help because you didnt read a tiny term/condition which cost you a fortune. From now on if I place bets, it will be with BetVictor. Please hire more people like Liam and give that guy a pay rise.
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Andrew
05 February 2025
Comment from uk.trustpilot.com
Customer was excellent. Dealt with Gemma she was very efficient and most of all very fair
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margo
05 February 2025
Comment from uk.trustpilot.com
don't know how everyone is giving 4 stars, must be only on customer service, because their prices are the worst on the market for betting, and don't even start on the slots..............spend hundreds on spins every week, play almost daily, never get a bonus unless its on 10p free spins, even though most of my spins are for £1, so eventually you get some kind of win or bonus and get £5-£20, that's NOT a bonus, have played for years on this site would never recommend it, time to move on, and find a fair site not a rigged rip off
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Reeree
05 February 2025
Comment from uk.trustpilot.com
Was helped straight away with my inquiries thank u aidan and for the bonus :)
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As
04 February 2025
Comment from uk.trustpilot.com
States instant withdrawal via visa faster funds this isn’t the case It doesn’t state 24 hours on sign up. False advertising
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jbrealz
03 February 2025
Comment from uk.trustpilot.com
HONESTLY BEST APP IVE EVER USED CUSTOMER SERVICE IS AMAZING AND DONT TAKE AGES TO HELP THEY ACTUALLY CARE ABOUT THERE CUSTOMERS AMAZING !!
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Edward Holmes
03 February 2025
Comment from uk.trustpilot.com
This is the first time I have had an issue with Betvictor.I sent the below email to them regarding a technical problem which occurred within the middle of spins. I received a number of reply’s asking for further detail which I supplied but in the end I was let down.I wonder if this has happened to anyone else?? Hi BetvictorI wonder if you could look into a problem i experienced whilst playing on your sight on Saturday morning around 1am.I was playing the Rick and Morty megaways game as you can see on my account. I literally only keep to that 1 game as you can see in my history and have staked around £100kI was playing £10 spins to which I got onto the feature (4 bonus symbols) however an orange pop up message appeared saying that I had been playing for 1 hour to which I pressed “ignore”This then brought up a small box in the middle of the game which was too quick for myself to read as the game closed down.I logged back in and the bonus was gone. I checked my balance to which I had not had any increased payment.I made a couple more spins incase the game had wanted me to replay the same in order to get back to that position but it didn’t so I automatically collected what was in my balance.I do not have any screenshots or anything to provide to you on this but I can tell you that these bonus’s on this game are very rare and hard to get so I would be grateful if you look into this as at £10 a spin iam sure this would have paid out a decent amount.I have experienced payouts of £3k and £4k off this bonus from yourself within the last year as I do know that this game can and does provide a good response when necessary however this is the first ever time I have experienced a glitch or setback which so happens to have appeared at the time of a bonus feature.So just to recap.4 bonuses appearedThis then enables Rick to jump out of a green worm hole.It was at that point that I had the pop up and the feature never materialised further.So whilst iam very frustrated with this experience, I am also very disappointed and have lost some trust within the Betvictor slot sight itself.Can somebody please look into this and rectify the problem as I feel I have lost out financially not knowing what would have happened.Thank you
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customer
02 February 2025
Comment from uk.trustpilot.com
I had misunderstood a promotion offer,But when I contacted BV, Aidan dealt with my problem efficiently and with understanding.No quibbling, he just dealt with itThank you Aidan
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Thomas Slater
01 February 2025
Comment from uk.trustpilot.com
Anyi was very helpful today sorted my problem out very quickly
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Billy Fairclough
31 January 2025
Comment from uk.trustpilot.com
paulo is a star. got me my promotion back in minutes. absolute life saver. top top bloke
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customer
31 January 2025
Comment from uk.trustpilot.com
When playing, when you almost hit the bonus the game slows down, this is cheating.
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michael
31 January 2025
Comment from uk.trustpilot.com
anyi assisted me perfectly and fast response 0 complaints
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Ian
30 January 2025
Comment from uk.trustpilot.com
Another site that you go weeks without a feature then when you do its always under a fiver, no matter what the stake. Every daily offer is rubbish usually only giving you freebies when you lose money ie spend £10 get 5 spins, so pointless. Avoid
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DEBORAH WILLIAMS
30 January 2025
Comment from uk.trustpilot.com
Gina was extremely helpful after I joined betvictor and forgot to opt in, she applied the bonus for me! Excellent customer service care
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Liam
30 January 2025
Comment from uk.trustpilot.com
Last night during a hectic champions league period I had a £2, 5 team, match winner and BTTS.I went to cash out as all 5 teams were ahead, it took ages and crashed.I sent a message hoping they would look into it and Samantha resolved the situation immediately and transferred me the money.I couldn’t be more grateful for the incredible service and bet victor have kept my custom going forwards
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Rafferty Baggaley
30 January 2025
Comment from uk.trustpilot.com
Gemma was lovely, and fixed my problem with immediate effect. The only reason is it’s not 5* is due to it taking around 20 minutes to get an initial response
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Mr.c
30 January 2025
Comment from uk.trustpilot.com
Don’t recommend this site at all when u play online casinos as long as I have you know the games that you play and when you’re playing them, you know the correct spin value of the win u should receiveUp to you guys but I a show you that this companySlots games don’t pay out the correct value of the of the symbol.. It’s easy solved as well once u play with a legit casinoGames like fishing frenzy I believe you’ll be fine withBut games like Cleopatra or thunderstruck etcThese are the sort of games where they are corrupt
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Hayley JB
29 January 2025
Comment from uk.trustpilot.com
Was helped by Aiden today in respect of a promo that I'd got wrong. He sorted it all out for me instead of just pointing out what I'd done wrong! Really helpful, thank you Aiden you are a credit to your company 👍
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customer
29 January 2025
Comment from uk.trustpilot.com
Slots game Total failure. they spin completely differently than in other casinos. Total scam I do not recommend. Bonuses are a joke. Usually you get 1 bonus spin.
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Lee Chaplin
28 January 2025
Comment from uk.trustpilot.com
Great site if you like putting £70 pounds in a slot at 10 pence a spin to get a feature that pays literally one penny and you like all your bonuses to be one or two free spins nothing.. AVOID!!!!!!
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Berniece Morris
28 January 2025
Comment from uk.trustpilot.com
Mackie was my Customer service person and he was very quick to solve my problem. He was friendly and efficient and I was very pleased with his service. Great customer service is one reason Bet Victor is my favorite casino.
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Roj
28 January 2025
Comment from uk.trustpilot.com
Pablo was very helpful and friendly in assisting me with my issue, great customer service
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customer Steve slack
28 January 2025
Comment from uk.trustpilot.com
Had a problem with bet victor, but was helped by Pablo. Good info he gave me on how to work free bets, also a previous problem was sorted satisfactory, a withdrawal took a long time to hit my bank but all good in the end
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MrDing
28 January 2025
Comment from uk.trustpilot.com
Offering promotions which aren't available and give little back to there players. You couldn't pay me to play on this site again customer service is shocking too.
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Sera Phinhieb
26 January 2025
Comment from uk.trustpilot.com
This casino stands out with its quick payouts and diverse game selection. The live casino games were particularly enjoyable, offering a professional and immersive experience. However, the bonus terms could use some improvemen
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Agnieszka
26 January 2025
Comment from uk.trustpilot.com
On January 22, I made a withdrawal of money and I have not received it until today, very long waiting times for the withdrawal of money, small amounts to be withdrawn and you have to wait about 4 days, I do not recommend
Marek Sudol
20 February 2025
Comment from uk.trustpilot.com
Be careful, don't deposit your money there, they are scammers!!! I passed the verification, I didn't play anything, they closed my account and they came up with sick additional verifications! and they don't want to give back the deposit!!! this is one big scam.
Be careful, don’t deposit your money there, they are scammers!!! I passed the verification, I didn’t play anything, they closed my account and they came up with sick additional verifications! and they don’t want to give back the deposit!!! this is one big scam.