Betvictor PLAYER REVIEWS(3170)
Cosmin Alexandrescu
19 January 2025
Comment from uk.trustpilot.com
Responded in a timely manner , very friendly and helpful.10/10 Would recommend XD
CJ
19 January 2025
Comment from uk.trustpilot.com
First downloaded the app then on the first 2 slot games was reasonably fair and had a few decent wins. Came back a few days later and have played a few times since and not won a single good bonus since. Seems a bit of a scam and games seem incredibly rigged. Will run your money to nearly gone then you get a bonus and returns nowhere near what youve played Guess its my sign to call it a day lol
Luke Lynch
19 January 2025
Comment from uk.trustpilot.com
AnnaMaria was very helpful and couldn't have been nicer
Tamra Smith
19 January 2025
Comment from uk.trustpilot.com
Samantha was very helpful
jimmy.dhillonlive.ca
19 January 2025
Comment from uk.trustpilot.com
Great customer service with timely help. They also have quick withdrawals/deposits
Hakan Sunal
18 January 2025
Comment from uk.trustpilot.com
Stay away from this site just been set up to not pay anything ever spins are freezing. And you never get any promotions or bonuses no matter how much you spend. Rude customer service. No one there to answer your enquiries even when they do. They never have any solutions. They don’t care about customer’s loyalty no respect. To customer ever. Nothing positive you could ever benefit from it.
Stephen Doyle
18 January 2025
Comment from uk.trustpilot.com
Anyi was very helpful and understanding, great service, thanks so much for adding the bonuses
Pez
17 January 2025
Comment from uk.trustpilot.com
Love betvictor not scamming like LC INTERNATIONAL GALA FOXY PARTYCASINO
Tia Kylah and Corey Murphy
15 January 2025
Comment from uk.trustpilot.com
Anyi was very helpful with my account
Chanh
12 January 2025
Comment from uk.trustpilot.com
It's all great!!! The service, the game and the payment are all I need in a casino app go exactly, quickly and safely. I will enjoy more.
Tyrone
11 January 2025
Comment from uk.trustpilot.com
Catherine was superb to deal with done everything she could to help me with my issue and was prompt! Credit to the company and customer service
Di
11 January 2025
Comment from uk.trustpilot.com
Cash out a joke , then it freezes for some reason locks you out , but if your bet losing it stays open was only with them a few months to see how they did will 100% be changing sites
C.D.
11 January 2025
Comment from uk.trustpilot.com
From my experience playing on Betvictor, their horrible odds are really bad, poor scatter payouts, poor game payouts with $650 profit with no return, no enjoyment not fair gaming and the dead spins of zero payouts is ridiculous. My opinion, their casino is rigged, deposit after deposit after deposits of horrible gameplay is a scam, and they overwhelm the fake 5 star reviews to hide the 1 star reviews. I wouldn't recommend this corrupt scam casino.
BHM Entertainment
10 January 2025
Comment from uk.trustpilot.com
If I could give this a zero rate I would. Don't waste your money they don't like to pay...I have to withdraw 4 times and still didn't get the money asking me to contact customer support when I did they are of no help. They are a scam...when you're putting money in it easy but when to do a withdrawal you can't
Carol Maher
09 January 2025
Comment from uk.trustpilot.com
I’ve normally had a good experience and fast payout . BUT recently I’ve noticed somethng really weird going in . Anyone else or can someone explain !!I normally do accumulators in football but I’ve noticed I’m betting on games placing my bet on what I think is still 90 min game or about to start . As the timings BetVictor are putting up .. so I’m watching my accumulator then 15 mins later one the games says full time ended loss ???? Yet I placed the bet at 9.55 the game started at 10.06 then I’m told the game lost at 10.23 ??? A 90 min game !!This has now happened on so many of my bets . Please explain bet victory bec I’ve lost a lot money on bogus bets
Shaun Fisher
09 January 2025
Comment from uk.trustpilot.com
This is a dirty disgusting slimey scamming gutt wrenching site and needs to be shutdown.
Rosemary Lines
09 January 2025
Comment from uk.trustpilot.com
Excellent customer service, fast payouts, and all round awesome casino
Rob
08 January 2025
Comment from uk.trustpilot.com
Great customer service from Mackie today, thanks!
James Westacott
07 January 2025
Comment from uk.trustpilot.com
Crooked con artists who want to get people addicted to gamblingMy son won £30 of free bets a month ago in their US President promotion (Way to go Trump!) and wanted to use them sparingly when he chose to, ideally on international football matches involving Wales, as this is his main choice of sport.Apparently this wasn't allowed. He had to use them in one go within a week, presumably so they could get him hooked and get him to gamble more often and with increasing funds. So they took the free bets away.What happened to setting limits and their slogans about responsible gambling, 'Take a break' and 'When the fun stops, stop'.Sue and Liam on customer service both hopeless. They kept us waiting for well over an hour, despite being Active on Live chat, in the hope that we would abandon the complaint.We will complain to the Gambling Commission, the Financial Conduct Authority, and our MP. Hopefully their licence will be taken away.
Liam Moore
06 January 2025
Comment from uk.trustpilot.com
I love this site for sports brilliant. But ky reason for 2 stars is the games are absolutely terrible I've played now for 6 months on the same game sake stake big bass bonanza and I've never had a bonus 1 pound stake my highest win 7.50. Sounds like a moan but just isn't fair hunders of pounds spent and not even a good win
Bonnie
06 January 2025
Comment from uk.trustpilot.com
I received a birthday bonus but wasn't able to login on my actual birthday, but not realizing this I went and asked why my bonus wasn't working and Sue said it had expired but not to worry as she was going to re credit it, she was so helpful and Friendly and fast, I was surprised but happily surprised that's awesome, thanks Sue and thanks bet victor casino.
Rob
06 January 2025
Comment from uk.trustpilot.com
Thankyou steve for your understanding you are a great asset for betvictor you certainly are a professional call center agent, many call center agents dont have that compassion as you do thanks again steve your the best!! Happy New year you really are important & great service for betvictor!!
MIRO
05 January 2025
Comment from uk.trustpilot.com
I do not recommend, I have been waiting for the payment for 3 days, it takes a very long time to pay the money
Miroslaw
05 January 2025
Comment from uk.trustpilot.com
very long waiting time for money to be paid out, I paid out money on Friday and it's still not there, I don't recommend this site
Ivan Barrett
04 January 2025
Comment from uk.trustpilot.com
Was dealing with a customer service person named Gloria she was outstanding very helpful and sorted my issues quickly 5* service
Hannah
03 January 2025
Comment from uk.trustpilot.com
Betvictor support is by far the most helpful casino support service I have come across, Pablo was excellent and resolved my issue efficiently. They also have a wide variety of games, great promos and it's a straight forward site to use.
MR IAN BARKER
02 January 2025
Comment from uk.trustpilot.com
Great addictive gambling app. So addictive I missed my bonus while playing a game and didn't think I received it. So I contacted customer support and Eli explained to me I received it while playing a game so I didn't notice I had used it as it never showed up in my bonus balance. I also spoke with Aidan the day before and he explained that I had to wager £20 before receiveing the Free spins and bonus. As the welcome bonus and free spins don't show up when you deposit your first £,20
m small
02 January 2025
Comment from uk.trustpilot.com
It is all rigged end off. That is my lot. Take action stop complaining and just stop it is nonsense. Who ever wins the jackpots it is an illusion and just eats away your life no matter what you spend your lured in and then your trapped. It is not entertainment or any fun. Not a sore loser but you can if something is fair or not. Please give it up a new year resolution. You will be a lot happier just feeding the fats cats us rats that what we are to them. I am finished with it.
Adam Shipley
02 January 2025
Comment from uk.trustpilot.com
Fast response with my query, Chris sorted it within minutes…very polite and professional
Conrad Taylor
01 January 2025
Comment from uk.trustpilot.com
Vicki was unbelievable helpful and by far the nicest person I have dealt with there is nothing you could fault about.
Naz
31 December 2024
Comment from uk.trustpilot.com
I had an issue with withdrawing & needed some support to which Jamie from BetVictor stepped in & was an excellent help! Thank you very much!
PAUL JOHNSON
31 December 2024
Comment from uk.trustpilot.com
Dealing with a betting query fast and constructively
Naomi Fee
31 December 2024
Comment from uk.trustpilot.com
Juan was Very helpful answering all my questions
Gavin Redmond
30 December 2024
Comment from uk.trustpilot.com
I am giving a 3 because I think BetVictor is rubbish BUT I was very lucky to have the help of Pablo to fix my problem. He was brilliant.
MIsa
30 December 2024
Comment from uk.trustpilot.com
The worst bookies ever. Games scam, very poor bet offer. Never again with this company.Blocked my account for 6 weeks. First blocked my account later try contact with me.Service 0To late for contact beacuse I close my account beacuse if you blocked my account I didn't see the point in being with you. Trust is everything
Lius Aspenius
29 December 2024
Comment from uk.trustpilot.com
So you can deposit without ID and address verification, but if you want to withdraw - the verification is needed. Basically for a customer this kind of reasoning seems very fishy and I would stay away from this site JUST BECAUSE of this
Rob
28 December 2024
Comment from uk.trustpilot.com
Excellent help from Anyi customer assistant - well done Anyi !
Scott Maiden
28 December 2024
Comment from uk.trustpilot.com
Shocking company to bet with I placed a bet clicked place bet once and it's placed 3 times at 3 different times and 3 different odds but that's my fault apparently and they carnt void the bets and give me my money back stay away from these they will rob you blind
C Smith
28 December 2024
Comment from uk.trustpilot.com
Never bother playing, just give them your money. lol. No enjoyment at all. You never get to win anything. . Betvictor should be betloser 😂
Long
28 December 2024
Comment from uk.trustpilot.com
I thought I had issue with my welcome offer. I was not aware it was me keep ignoring the bonus message which pop up at the start of the spin game. I spoke to Chris and they were very helpful to ask for screen capture. I had experience speaking to other webchat from other bookie, they would only say nothing wrong with their system and none of them really helping and just push you away. However, Chris did it totally different by asking what I screen was and being helpful to resolve my issue in an proactive way. I am really impressed even it was my careless mistake causing an query.
darren
27 December 2024
Comment from uk.trustpilot.com
i had a problem retrieving my old account,and aidan very patiently managed to find all my details again so i could access it,very happy!
Spencer Wrishko
27 December 2024
Comment from uk.trustpilot.com
Completely unhelpful customer service. Live chat takes 2 hours to respond and when they do they don't help you in the slightest. Constantly given the generated messages of "sorry that's all we can do" never go above and beyond to fix my issues
Lee B
27 December 2024
Comment from uk.trustpilot.com
Customer service really helpful, Anyi was quick and efficient. 😃
Kevin
26 December 2024
Comment from uk.trustpilot.com
Had a issue with getting the welcome bonus. Contacted them and spoke to Pablo. He was good at resolving the issue.
nicola cook
24 December 2024
Comment from uk.trustpilot.com
Deposited on account and after 5 mins of play my account was closed (no notice) for verification. Website says 24 hours , after 24 hours still locked out contact and was told 3 days ! Not a very honest site sadly. Unlikely to co to be to play here :( shame as it seems a decent site with a good variety of games :(
Craig Tumelty
24 December 2024
Comment from uk.trustpilot.com
Put my 1st bet on for the offer but didn't recieve it got in touch with them and dealt with someone called mackie and he credited my bonus straight away excellent service
Steve Townsend
23 December 2024
Comment from uk.trustpilot.com
HiWell I like how I was in touch with someone who can help me. However I'm still left without my account being paid into my account after I gave my new bank details as normally when I win and cash out it pretty much goes straight into my bank account but after taking this morning and told I would be able to withdraw soon I'm still waiting at nearly nine thirty at night with still nothing in my account. I'm so surprised and we'll disappointed.
Steven
23 December 2024
Comment from uk.trustpilot.com
Excellent customer service from Harvey today, sorted my issue very quickly
v g
22 December 2024
Comment from uk.trustpilot.com
This place is rigged and a scam. The live eSports games is 100% a scam . Ive played this before and other sites but I can definitely say it's rigged. There is absolutely no way it's not. I played and everytime you bet they know and all of a sudden there games go under when you bet. They should be banned like the others. It's just impossible not to believe this. Do not bet the eSports which you would think there is live players playing but it is. Everytime I bet all of a sudden the live watch disappears and then some B's happens and you lose. Don't play
Mr Salmon
20 January 2025
Comment from uk.trustpilot.com
Gloria sorted my query very ably
Gloria sorted my query very ably