Betvictor PLAYER REVIEWS(3255)

David Stewart
15 May 2024
Comment from uk.trustpilot.com
Anyi was really helpful it's my first time playing bingo and she helped me with my withdrawal to my account thank you so much Anyi hope you get promoted

Nizar
14 May 2024
Comment from uk.trustpilot.com
Winnings sent instantly happy with service

Avoid
13 May 2024
Comment from uk.trustpilot.com
I went to live chat to get my bet money back on betvictor roulette because they paused the game and the glitch to make me losing over 100 pound bet the same trick they use over and over. I been told the provider (evolution and pragmatic) done nothing wrong than they decided to close my account be aware if you bet big money they can control the outcome of the roulette game to make you lose by connection problems or buffering or even pause the game is a dirty tricks . Betvictor use payed reviews most of them how well our customer service doing to fouls us .AVOID AT ALL COST AND YOUR A WINNER NEVER TRUST A GAMBLING COMPANY WHO OPERATES OUTSIDE UK (GIBRALTAR) MUST BE A REASON FOR THAT .JUST THINK LOGIC AND YOU FOND THIS COMPANY IS A BUNCH OF SCAMMERS. I WILL BE BACK SOON WITH MORE TECHNICAL TRICKS TO SHOW HOW THEY DO IT AND THEY GET AWAY WITH IT .AVOID AVOID

Tom Birmingham
12 May 2024
Comment from uk.trustpilot.com
Aiden sorted my problem efficiently and swiftly. A good site with a great range of bets and great odds. Tom

Connor Quinn
11 May 2024
Comment from uk.trustpilot.com
Make the bet builder for my own selections of prop bets the first option when I click on a given match. Not hidden in the middle of the menu.

Maximus_Gladiator
10 May 2024
Comment from uk.trustpilot.com
What had I written for the worst in gambling history? Will they close the account? Again, my prediction came true and they froze the account? And they are deleting comments from here too! But interestingly, comments praising the customer representatives somehow stay up, very strange, isn't it? It's great to take people for fools, but they think they are fooling us. Think about how appropriate it is to play games with a company that relies on such fake reviews. I asked them detailed questions 15 days ago, and what they wrote to me was to clear the cookies! Look, the game gives an error code, a general error, 375 spins lost out of 400, Multi game error, and the game freezes during Free Spins, but according to them, it's all about cookies! It's unbelievable! It's very hard to believe how these companies are regulated!

Avoid
09 May 2024
Comment from uk.trustpilot.com
Betvictor use evolution roulette that's mean you gone get screen buffers pause losing connections when you bet big . Tactic they use to make you think is your connection having problems but behind the scenes they can change the outcome of the game even in live roulette you gone ask me how they do it? The answer is through accepting there terms and conditions and accepting there cookies if you try to delete the cookies you get signed off and you need to sign again to play is a bit technical I had experience with this and I bet every number on the roulette wheel except one number guess what the ball landed on the empty pocket they can control that through there computers and when you bet big money the screen start buffers and blurry some time they pause it and if you don't know you been monitored you think is live game is all controlled . YOU GONE GET SCAMMED BIG TIME .I HOPE THEY GET INVESTIGATED THEY OPERATE IN GIBRALTAR THAT'S ITSELF IS WORRYING BECAUSE IF YOU TRY TO RISE A COMPLAIN THEY PROTECT THEM SELF THAT'S WHY IS OUTSIDE UK MORE TECHNICAL INFORMATION YO FOLLOW IN OTHER REVIEWS TO UNDERSTAND THE LEGAL SCAM .AVOID AND YOU BE A WINNER

Komal Arora
09 May 2024
Comment from uk.trustpilot.com
This is my very first review for any online casino site. I have been online live games on various sites but trust me the experience with BetVictor has been great so far. Very professional and supportive customer support. I have won and lost as well but the experience has been really good as compared to other sites.

andrew gibson
09 May 2024
Comment from uk.trustpilot.com
Been using for a while now great app and website good choice of games as I mainly use the slots on here today I came across a little hiccup on a withdrawal spoke to Raphael great support and was in my bank within the hour.Credit where is due so thank you BV.

Avoid
08 May 2024
Comment from uk.trustpilot.com
AVOID AT ALL COSTS. TOOK ME 1 DAY EXPERIENCE TO FIND OUT THERE SCAMMERS. THEY TAKE YOUR MONEY IF YOU JOINED THEM. YOU BEEN WORN AND I HOPE NO ONE CAN PLAY THERE GAMES IS GLITCHY AND THEY PAUSED THE GAME FOR BETTER OUTCOME TO LOOSE MONEY WHEN YOU SEE ANY GAME BUFFER REMEMBER ME YOU GONE LOOSE IS YOUR GUARANTEE THEY SCAMMED ME FOR 136.50 BET ON LIVE ROULETTE GAME AND WHEN I REQUEST TO OPEN INVESTIGATION THEY USE TACTICS TO CLOSE YOUR ACCOUNT AND NOT PAYING YOU US A BIG SCAM avoid avoid avoid I got lucky escape only took me one day and a few pounds imagine if I stay longer here l be pouring money to this SCAMMERS. The big question how they still operate in uk I hope everyone can report their behaviour and they get landed with big fine my request number is (2968406).by the way all this positive reviews is paid. AVOID BIG TIME AND YOUR A WINNER TRUST ME

Sarah Matthews
07 May 2024
Comment from uk.trustpilot.com
Anyi was very efficient solved my problem very quickly no hassle

Gary David
07 May 2024
Comment from uk.trustpilot.com
All these reviews saying nothing exceot how marvellous a company Betvictor is.Pleeease! Stop treating people like halfwits. We know where most of these reviews originate from.BetVictor is a second rate bookmaker and not too goodat handling customer requests as I can confirm!Like most of them they try any trick to stop you closing your a/c.(closed accounts don't look good to the Gambling Commision!)

Brandon Baldry
07 May 2024
Comment from uk.trustpilot.com
Literally did the welcome bonus and after wagering it decided to restrict my account and witheld any rewards i was going to get. For no reason all i did was join deposit and wager

Rob Sharp
05 May 2024
Comment from uk.trustpilot.com
Spoke to Kaylan this morning and she sorted out my query without any bother at all. This is exactly the kind of interaction you hope for from a betting site but rarely get. ⭐️⭐️⭐️⭐️⭐️

Angela Major
05 May 2024
Comment from uk.trustpilot.com
Stay away from this site unless you want them to know all your business. They took quite a bit of money of me in deposits and I didn't win a penny but hey ho that how gambling goes you win some you lose some. However they then asked me for documentation to show I could gamble which I did send. That was fine, but then they started talking to me asking me to provide evidence about an old ccj do been on my credit file. This is too much personal information and certainly none of their business. If they had asked this same question when I signed up I would have still said it was none of their business and not bet on their site at all. So be careful with this site as they will take quite a bit of money off you first before then asking you for too much personal information.

Bell H
04 May 2024
Comment from uk.trustpilot.com
Great service from Kaylan, she helped with with a free bet that expired. Gave me credit for this, super grateful!

Aidan Cosgrave
04 May 2024
Comment from uk.trustpilot.com
customer care agent was great. very helpful and patient thanks Vicki

David Knowles
03 May 2024
Comment from uk.trustpilot.com
Absolute clowns . Keep away from them . Mr idiot Paul louis a wicked man only thinks of himself . Owes me 3000 pounds in the past refused to pay . A very good niece of mine had 16 bets with bet victor one winner . Then they put all restrictions on the account no guaranteed odds or any bonuses . Stay away gentleman and lady’s . Pay up mr louis .

StraightShooter
03 May 2024
Comment from uk.trustpilot.com
Really weird casino. So after losing horribly, they flagged my account and want to talk to me personally. (?) Since when? They basically ask me all these invasive questions, like do I know how much I lost (what do you think ?), and if I gamble elsewhere (why is that your business) and how they want to set limits on my account (excuse me?). I don't understand how this casino even has customers. Anyhow I'll stick to my provinces online casino and walk in casino's where I don't get questioned when i lose money thank you very much. Closed my account for the unprofessionalism on your part. There are way more professional ways of going about this, and that is simply ask for a bank statement. Then maybe you will see a couple of thousand dollars isn't soo much of a big loss to some people.'Account closed, because i just cannot be bothered with the pettiness.

Kristi Harmz
03 May 2024
Comment from uk.trustpilot.com
I was new to the whole thing and messed up. Anyi helped sort it out and gave advice for the future.

Monee Begone
02 May 2024
Comment from uk.trustpilot.com
If you are depositing money for sports, DO NOT use the matching bonus!!! You have to win 10 times your deposit in 31 days at odds of 1.75 or higher! By my calculation, it is almost impossible so it's pretty much legalized theft. You will have to place large bets to qualify and a short losing streak will wipe out your account. My suggestion would be to stay away from this site.

Mollie McConnell
02 May 2024
Comment from uk.trustpilot.com
Pure crap lost nearly 70 in 10 minutes not one bonus joke like people always play the same game and I will not be removing my response or review which is today

Rachel Johnson
30 April 2024
Comment from uk.trustpilot.com
Really used to love this site and would have recommended it to anybody that asked but recently after almost a year of using the site and making multipal deposits and withdrawals I have suddenly been asked to verify my account after making a large deposit and to be frank the timeframe for verification is a JOKE compared to most other sites. I have been waiting 7 days and just received an email to say my documents are only now being reviewed. Unable to withdraw my deposit even though it hadn’t be played at all. Really really disappointed with the service and nervous after reading reviews that my account will be closed and my deposit taken. Once verified hopefully I can withdraw my deposit and close my account.

Jon Jonik
30 April 2024
Comment from uk.trustpilot.com
I made an error for a sign up bonus and the Live Chat helped me find another, I fulfilled the wager and received the bonuses promised ASAP with no hassle. A++

C Johnson
28 April 2024
Comment from uk.trustpilot.com
Denied me a cashout offer due to a game being suspended for over 2 hours! Was offered to me before the 3pm kick offs finished but soon as they ended no cash out got all the pictures and video to prove it. Can't suspend my cashout for a game thats finished for over a hour and then say its settled to then switch the teams that did settle to unsettled which denied my cashout again. Was only when my next leg lost by drawing instead of winning for you to then decide that all games have no longer been suspended and are now settled i would of cashed out it was 4625/1 of a £1 5/12 won next 3 games were favourites to win a cashout offer should of been there you do it with ALL my other bets but the big bet you had issues with settling the bets. Avoid them all they will take your money no questions asked but try winning a big bet and watch them try and keep that money away from you by any means even if they got to mess with the app to do it.

Andy Manson
28 April 2024
Comment from uk.trustpilot.com
Excellent, knowledgeable and helpful customer service. I had a small miscalculation on my balance. - the person I spoke to identified the issue right away, and confirmed when I could expect it to be fixed.

Evan
27 April 2024
Comment from uk.trustpilot.com
Great help from Anyi, very understand about free bet issue and helped immediately. Really appreciated

Melitta-Anne Augustine
27 April 2024
Comment from uk.trustpilot.com
Anyi was of great help really appreciate how efficient anyi was

David Page
25 April 2024
Comment from uk.trustpilot.com
Why all the reviews with 4 or 5 stars simply about customer support lol. Mediocre casino. same as the rest really. Very choice games. lot of them heavily reliant on multiple other aspects of the game. alot of reel win blocking components if a certain reel isnt showing a collect feature. Every casino has a great customer support. Perhaps people are missing the point. But yeah is what it is

Mark Hall
25 April 2024
Comment from uk.trustpilot.com
Very helpful staff, got me sorted out with speed and ease.

mikey callan
23 April 2024
Comment from uk.trustpilot.com
I rarely have to contact support on the site which is pretty easy to use. I did so and spoke to Kaylan who sorted y issue without fuss. I was actually at fault, however, I was credited with the free bet I had expected. Seamless experience on a really good online betting site. I'd recommend anyone to have and use a BV account.

claire
23 April 2024
Comment from uk.trustpilot.com
I had a small issue regarding my betting, which I explained to BetVictor, they were quite offish with me, as soon as i saw what i had done and went to apologise for the easily happened mistake ,the chat window got already shut before i could say anything, I then get an emailPlease see below. After a recent review of your account, you are no longer eligible to take part in any of our promotions Please note you will also not qualify for any welcome offers should you open any new accounts on these brands. I wasn't a big gambler but enjoyed playing promotions ect and had the small gamble , I asked why I had been stopped this and this was the reply.Thank you for your recent contact.Unfortunately this is a business decision, customer service is not privy of the reasoning. Should you have any further questions, please do not hesitate to contact us.Nice hey,I think it was because I queried something,then they saw I hardly gambled on there, so decided on this ,so not a great freindly gambling site ,They just want big gamblers on there to make more money on, No worries I will just use other sites more , as promotions weren't great anyway , more money you put in I think better promotion win,

Corn Flake
23 April 2024
Comment from uk.trustpilot.com
I made a mistake placing a bet they were very understanding and voided this bet

Gintare
22 April 2024
Comment from uk.trustpilot.com
I love them because custumer and gambling site it's good :)

Maximus_Gladiator
22 April 2024
Comment from uk.trustpilot.com
They've found such a way that it's so obvious that the reviews written under the name of customer support are fake! Wow, really! They want to treat people like fools! One of the worst companies ever! They are at the bottom when it comes to RTP. For example, you deposit 100, it goes down to 30, rises to 95, and this happens at least 4-5 times until your money runs out! They just want to profit themselves, they don’t want anyone else to win. You try the same game at a lesser-known gaming company, and even on your first membership, you can see at least 4-5 times your deposit, but at Betvictor, it’s almost impossible to win 4x even after months! Don't be fooled by the games with high RTP; even at the highest, there are at least 80 spin losses per 100 spins. The same thing happened at least 5 times, the system algorithm seems to change the moment you make a withdrawal, and you start losing all of a sudden. Remember! Your money supports these companies, the tax, the gaming companies, and various sponsorships, etc. You are the last and the least likely to win! You don’t know the deals they make with the game companies or anything else! You press a spin, and you almost have no chance but to lose.

Aimee McAllorum
21 April 2024
Comment from uk.trustpilot.com
I've been playing with bet victor a while now never won big to be honest just takes takes money without actually giving a good win or even consistent.I would spend a decent amount of money on this site but don't feel rewarded at all at times I might aswell just be throwing my money away.I play for fun but playing with betvictor definitely takes the biscuit at times.would I recommend no I wouldn't I look at my deposit and withdrawal and a huge difference.very disappointed player.

Luv Horsford
20 April 2024
Comment from uk.trustpilot.com
I was very confused about the wagering terms and how the betting work. however, Chris has helped me so much and he was patient with me and explained everything. Thank you Chris xx

Darren Bevan
19 April 2024
Comment from uk.trustpilot.com
I tried to withdraw £100 that I had won and 5 days later I still don’t have the money. I’ve contacted them several times and chatted with some pleasant people but none of my interactions have resulted in the money being paid. I’ve also asked for information so my bank can trace the payment and they haven’t supplied this. Based on my experience to date I wouldn’t recommend betting with them. I’ll keep trying to get my money but I’m not exactly hopeful.

Tim Readman
18 April 2024
Comment from uk.trustpilot.com
The chat service was brilliant i had a great chat very friendly and very noligable with my issues. What a very good chat person with > Adam P. very happy would recomend to others.

Linda
16 April 2024
Comment from uk.trustpilot.com
Great customer service by Chris, 5 star

Daisy. Matthews
15 April 2024
Comment from uk.trustpilot.com
Pavol was very patient and kind. I do not know much about the rules and regulations but he explained all to me in a clear mand consise manner. I am 66 years old so sometimes I need extra help. Thanks again Pavol!!!

Patrick Rebbeck
15 April 2024
Comment from uk.trustpilot.com
Quick answer fast reply very helpful

Kateryna Fesenko
15 April 2024
Comment from uk.trustpilot.com
Pavol is best agend that i ever saw. He solved my problem very fast and professional!

edward sim
15 April 2024
Comment from uk.trustpilot.com
So I have got some money to collect from bet Victor.They closed my account with no notice whatsoever.They say that I will not get my money for 10 days.What a bunch of clowns

Mirella Scalise
14 April 2024
Comment from uk.trustpilot.com
All 3 sites amazing highly recommend not won big but still very very good sites and honest

Arron
14 April 2024
Comment from uk.trustpilot.com
Great bookies, good customer service, Anyi helped me massively and sorted out my issues.

Consumer
13 April 2024
Comment from uk.trustpilot.com
Had a query and Katie the live chat advisor was very helpful and courteous!

Rachael Taylor
13 April 2024
Comment from uk.trustpilot.com
Put all the wrong bets on, so went to chat and got Jakub, he was brilliant in cancelling my bets in time for me to put them on again in time. He was brilliant

Hayley michelle Naisbitt
13 April 2024
Comment from uk.trustpilot.com
Had an issue accessing an old account so thought i would try the live chat option not expecting much. Spoke with a lady called Sian who advised me on my options. Quick response and overall positive experience. Many thanks
Paul
15 May 2024
Comment from uk.trustpilot.com
£200 at £1 a spin and all dead spins is just disscusting. DO NOT REPLY WITH AN INSULTING PATRONISING REPLY WITH RANDOM NUMBER GENERATOR RUBBISH LIKE YOU ALWAYS.. THIS IS A DISSCUSTING RIP OFF AND HAS TO BE FIXED.. DO BETTER
£200 at £1 a spin and all dead spins is just disscusting. DO NOT REPLY WITH AN INSULTING PATRONISING REPLY WITH RANDOM NUMBER GENERATOR RUBBISH LIKE YOU ALWAYS.. THIS IS A DISSCUSTING RIP OFF AND HAS TO BE FIXED.. DO BETTER