Betvictor Review

I had made a silly error that was embarrassing but advisor Chris was fantastic.

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Max was really good help today, he was friendly and helpful. Pleasure to talk to!

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Just joined lost 50 quid no wins poor to say rating is so good, update looked at my playtime selected 25p spins with £34 pound on my account, played 2 spins that should of cost me 50p , but after my two 25p spins my balance had done down to £14 pounds , that’s £10 pounds a spin it cost me , and what reply did I get?The same generic email they always send out , they have not even looked into it , daylight robbery at it finest , stay away from this site they will rob you blind .Now had an email saying they going to remove my review in three days , clearly so nobody can see it and they look good to everyone , absolute fraudsters

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Brilliant help reece top guy for helping me out with my problem 🙂 welcome off sorted ::) happy customer

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I was initially disappointed about an offer I was interested in but after a short conversation with Max I was credited the offer. I’m likely to recommend Bet Victor to my friends and am also likely to use the site more after this pleasant interaction. Good job

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I’m shocked how this site has 4.3 stars, absolutely the worst customer service, (vicki, christina, eli etc) are all brutal. They keep saying please email us at the generic email just to get a generic response. Screwed out of 600$, again. Yet no investigation gets done and I am just out the money due to a crook site

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literally never had a single issue with this site the layout is good the payouts are fast live chat are good 10/10 best site i’ve found online

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Max helped me with my welcome bonus despite me not activating my promotion beforehand. He sorted it out for me straight away. Thank you, Max! 🙂

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Pretty impressed. Fun to play even when you loose money you still feel like you had a good run. Good games and nice to see a fair slots game. Fair play bet victor.worth the money. Win or loose.

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Very helpful, had ma one one called Max and he was very useful and got my question answered and sorted straight away!

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Antony was efficient and sorted out my log in.

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Very bad customer care service to Customers from Africa especially Nigeria. And there have been lots of complians concerning the verification like Jade and lily who deliberately refuse to verify Customers and deliberately end up blocking their account and not refunding their deposits. I am a sport blogger and I thought betvictor was a great platform and I wrote about them and it got to thousands of Nigerians and Nigeria is the biggest gambling nation in Africa. Betvictor verification team just proved to be racist for they deliberately call Nigeria legit documents fake and end up blocking these good Nigerians account without Refund. I regret ever writing good about betvictor. Bunch of racist in there

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Max was very helpful and respectful. Very quick response and solved my issue right away. Thank you max. will definitely recommend this app to all my friends

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I don’t even want give them 1 star.They don’t deserve one.Betvictor is terrible.You can’t get hold of anyone.If you send them an email you have to wait 3 weeks for a reply compared to any other site which is 48 hours.Avoid betvictor

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I haven’t tried the site yet just wanting to no what ID do you need to have to be verified pls

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They are the worst betting site I have ever been on.My account has been suspended for 6 weeks.I have gave them all my information and still they don’t let you have a bet.So if you want to bet with betvictor you might be able to get 5 pounds on.Shocking siteThey must have seen the review and they closed my account immediately but they have not been very quick in putting all my money back in the bank.They closed the account so close it properly and cancel all my outstanding bets and put the money back in the bank. Thats what I call closure

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Customer service is still inconsistent and terrible.Christina , Eli, Sammie all brutal. Some good reps but it is very rare you get someone who will HELP as opposed to an automatic bot response

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Speaking to a person my account got verified in minutes, despite showing the same documents I had through the online system.

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This gambling site never pays out, absolutely shocking,personally I hope they are put in front of a judge and liquidated, Have a lovely Christmas x

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300 pounds withhold by BETVICTOR for no reason. This is happening in December 2023, in a democratic country like UK, they are stealing money from the account and closed the account without explanation. Just told me( see text attached) that i have breached the terms and conditions, witch i have carefully read and i have done nothing wrong. I have only placed 4-5 bets and luckly i did not win a big ammout. Imagine if i would win more….The closed my account, took my 300 pounds, and gave me no explanation other than you breached the terms and conditions. AVOID THIS COMPANY! I am in the proccess of filing a IBAS complaint and see how it goes. Will come back with an update. “Account Security (BetVictor)16 Dec 2023, 11:56 CETDear Ionut, In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been closed following our investigation into activities on our site. BetVictor reserves the right to suspend or close your account at any time where there is an unacceptable use of our services which is covered by Section 17 of our Terms and Conditions. The specific details can be found by clicking on the following link, https:/ /www .betvictor. com/en-gb/pages/terms-conditions/row-terms-and-conditions/use-of-services? Following our decision:• No activity shall be permitted (including deposits, withdrawals, betting or gaming)• No bonuses or contingent winnings will be credited to your Account BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect an account has been linked with Prohibited or Fraudulent Practices or Dishonest activity. Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in the Terms and Conditions. Kind Regards, Account Security”

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Had an issue with a game Chris was swift to sort it for me. Also I’m new to BV so far the platform works well. It seems fast and smooth unlike ladbrokes which is like trying to put bricks through a cheese grater.

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Excellent customer service by Chris, quick, very swift and stress free with minimal questions, in fact no questions asked he just sorted my issue efficiently. Many thanks Chris

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Love live chat through this site i needed to inquire about a withdrawal i had made last week and my querry was delt with instantly by (Gyorgy) who was so patient and clear with the answers i recieved and wish that at any point in life i ever have to deal with online querries like this that who ever i get helping me is as good and clear as (Gyorgy).So thank you again and wish you a merry xmas and happy newyear

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4.4 rating is a lie. Trust me after close to 40 hours worth of video over 200 thousand spins and over £2k in deposits (10p stakes 98% of the time) I’ve only ever received the same boring manipulative gameplay on the same game throughout a month! Today I again stupidly deposited £45 and it took me 420 spins for one bonus for a whopping £4 payout not even 0.01% of stakes back and that’s been like it on every bonus paying the same amount or close to everytime, had countless 4 scatter bonuses where I have counted on one hand how many times the fisherman comes out. Had 85 free spins two days ago one 15 spin bonus the rest 10 spins and in 85 spins he come out a whopping 5 times! Yesterday in 350 spins I accumulated 2 bonuses and the returns were 60p and 5p today like stated 450 spins 1 bonus £4..they harp on about a random number generator which is a complete con as if this did exist it wouldnt be genuinely random and would do them same thing over and over and over. Most the chat bots don’t even know what day it is let alone anything about gaming period. One tells you your gameplay is measured on thousands of spins the next its millions and millions 😂 already have their pre written text laid out infront of them before you’ve even started talking. Their promotions are just awful and never credited, like I said £1600 and was opted in for their “winners club” yet have not received a single dime back! I cannot believe that I’m at the point where I know the gameplay is highly manipulated and scripted that I’ve had to record every session I’ve done, I will make sure I seek legal advice and have the gameplay checked over. They don’t like bad reviews as it stops new customers signing up so I wouldn’t be at all surprised if this is knocked offline as it’s a crime to truly express the reality of this site. If any other “business” was run like this absolutely fraudulent garbage they’d be put behind bars. I think some serious investigations need to be taken on this site. I’m not angry nor upset with the money lost so before you think it’s because I’m a sore loser it’s not it’s merely the fact that over the course of all the spins and deposits you’d expect a tiny bit of enjoyment if not a little bit of money back. Tread carefully with these lot is all I can say!

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2 bonuses on 20p stake. One paid 5x and the 2nd bonus paid 8x. Absolute disgusting payouts. Scumbag casino I’d stay well clear of these licensed thief’s. Hands down the worst place I’ve ever deposited money on and I’ll never do it again. Oh and betvictor where fined millions while ago for breachs and not following regulations… what does that tell you about this place? Bye.

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Max from customer service resolved my issue within 5 minutes. Took time to explained the situation properly. I’m a new user and I was panicking due to the error I made. Max fixed my error and restored the confidence I had in BetVictor

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Great customer support, thank you Anyi.

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Fantastic customer support by Anyi. Hope this person gets a promotion soon

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I won a 20 pound free bet on twitter aka X yet because I don’t have an open account I can’t claim but I don’t see why as I could make a new account and betvictor could easily put 20 into it. I tried asking this and got completely ignored not good customer service and this was a Xmas post a competition spreading Xmas cheer what the actual hell are you playing at? completely immorally wrong I could have been a prospect customer aswell now I will avoid at all costs and tell everyone I possibly can within my power to avoid your company paddy power are much more reliable everyone go elsewhere youve been warned. I would give this company a minus 5 star review if that was possible! 🤬 Merry Xmas and a happy new year betvictor you filthy animals. . . . .

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Staff very Friendly over live chat done great job dealing with my issue

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Keith was very helpful when I contacted live chat, he escalated my withdrawal issue to the team and was very helpful and efficient. A credit to BetVictor.

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Reese at customer services resolved an automatic settlement error quickly and efficiently. The wait at the queue was much shorter than many of the other bookmakers

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Perfect customer service, sorted in no time, thanks

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Great service good agent nothing too much trouble

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Arh betvictor are so kind it’s my birthday today and received a £5 bonus and won £200 back thank you so much 😊

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I recently had the pleasure of interacting with Reese from the BetVictor Casino customer care team, and I must say that my experience was exceptional. Reese’s professionalism, knowledge, and commitment to resolving my queries were truly commendable.From the moment I reached out to BetVictor Casino’s customer care, Reese was prompt in responding to my inquiries and provided clear and concise information. Despite the complexity of my questions, Reese demonstrated a deep understanding of the casino’s policies and procedures, ensuring that I received accurate and helpful answers.What impressed me the most about Reese was their patience and willingness to go above and beyond to assist me. They took the time to listen attentively to my concerns and addressed each of them with great care. Reese provided detailed explanations, guiding me through the necessary steps to resolve my issues, and ensuring that I felt supported throughout the process.Not only did Reese display exceptional customer service skills, but they also exhibited a friendly and approachable demeanor, which made me feel valued as a customer. Their positive attitude and genuine desire to assist me created a pleasant and personalized experience that exceeded my expectations.In conclusion, Reese from the BetVictor Casino customer care team deserves high praise for their outstanding service. Their professionalism, knowledge, and dedication to resolving customer queries make them an invaluable asset to the company. I highly recommend Reese and the BetVictor Casino customer care team to anyone seeking top-notch assistance and support.

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Punters like myself struggle to get on even in the shops and to hear a friend of mine telling me his betvictor account had been restricted,hed had it couple year if i recall but most important is he won 18k on the account thats very rare and i have to applaud betvictor for not restricting an account after a week,because it is so rare now to have an account thats winning to last that long,so betvictor take a bow👍👍👍

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Very helpful and understanding, really appreciate all his help, 10 out of 10 from me

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Great customer service, I bet by mistake 120 instead of 20 and void the bet in order to get my money back!!

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So far an alright experience, awaiting a withdrawal to be “processed” with seems to take longer than most companies. Maybe its because I am a new customer, but feel this should be made more clearer with perhaps a pop up advising of estimated time for funds to be sent to your account. After all, the deposit was instant, so need to improve withdrawal waits.

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The fake positive reviews stays coming, absolutely sad low life scum. Baldy Michael Tabor must be stuck for money. BE CAREFUL WITH THESE COWBOYS.

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I signed up to bet victor about a month ago, after playing for about 2 weeks they Asked me to send pay slips of my income,i explained to them i am on disability benefits and sent my bank statements reluctantly to prove i could afford to play,they restricted my account sent me an email saying its because your unemployed,i feel like ive been discriminated against because im disabled..makes me very sad actually..i did not tell them about my illness either

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Agent Name Lily, Sarah, Eli are mother fu**ker. They are not a good agent. They are so rude. And they can’t help any customer when they faced problem. Mother fu**ker agent do bad job and reduce company’s reputation.

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Nice an easy was very helpful Chris was an sorted the problem straight away

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Chris was very helpful in crediting an offer that did not initially go through. He was polite and efficient.

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Definitely not a safer gambling site, was able to deposit over £16,000 in 7 days despite BetVictor’s terms and conditions stating accounts are monitored, credit and affordability checks etc. clearly I am a problem gambler, which they would have noticed had they followed their own policy. absolutely gutted that I was able to do this. Although I am accountable, you wouldn’t give an alcoholic a drink and tell them not to drink it! After complaining I was given gam stop details, and they do not accept accountability for their failings on my account. Will report to GCUK. No one should be able to deposit that much in 7 days.

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Janelle very helpful, polite and efficient. A very good agent. Well done Betvictor for employing Janelle.

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Chris was really helpful in resolving an issue I had with one of the sports promotion. Excellent customer support and do not hesitate to bet with BetVictor.

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I was told to reach out after my last review of poor customer service. I did, supervisor Christina and Mar do not answer or assist in anyway. I really wish consistency between all chat hosts comes along. Pros: fast withdrawalsCons: lack of live markets, no live firsthalf winners for ncaab, no live draw no bet for quarter or half winners for ncaaf, customer service is brutal.

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Crap site I’ve used. Many sites this site Doesn’t respond when respondingDoesn’t try to understand the issueIe I deposited 20 Then after that never won anything they made me wait.It’s a Rio scam site don’t DONT GAMBLE HERE

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