Betvictor PLAYER REVIEWS(3081)
PJ
25 July 2023
Comment from uk.trustpilot.com
Have been trying to resolve a problem for a few days now. Contacted several on chat....them Reece arrived on the scene. Job done. Very patient and kind.
Paul
24 July 2023
Comment from uk.trustpilot.com
£140 down the drain, they know exactly what they're doing, constantly making you chase back your losses, the more you deposit the less thry give back,absolutely shocking, and the ONLY reason they have a high TP score is because they have negative reviews removed
Martin
24 July 2023
Comment from uk.trustpilot.com
Fine this site very easy to navigate great selection of fun games and sports something there for everyone great fun and great promotions all round I really enjoy playing at this site customer service is very friendly and quick was dealing with Belen for helpline and he was excellent and all the agents are
Steven Gallagher
20 July 2023
Comment from uk.trustpilot.com
Mar what a legend -He was really supportive with my query and helped me. Great person
Bobbie Hilton
19 July 2023
Comment from uk.trustpilot.com
Cant say a word bad about them. Put 300 on same day withdrawal of 13500 payed within 24hrs had a problem with a 2k pending payment they tried say was processed. Spoke to live chat and a email was sent within 24hrs apologising and the money in my bank! All done in 2days work
Chris Webb
18 July 2023
Comment from uk.trustpilot.com
We all know that slots are designed to take your money but BetVictor take this to a whole new level of just pure greed.I asked for a lifetime RTP, got the email and I can tell you just one slot that stuck out, The Dog House, I have had 12,000 spins on this slot and my RTP over that period is 73%. When I contacted support to complain they offered me a £25 casino bonus to end the complaint. What does that say? Don't believe any 5 star review.... All fake, written by staff. Everytime I have contacted support I have found them rude, arrogant and the most unhelpful people to deal with. Yes the slots might be random but If the winning numbers are not inputed into the generator all you will get is random losses with the occasional over stake win.Say they are regulated but who regulates theses so called regulators? Our corrupt government? I'll pass thanks, look forward to the day their license gets revoked
Michael
17 July 2023
Comment from uk.trustpilot.com
I have been using BetVictor for some time now. I have high amounts of deposits 20k+. When I won 12k+ they restricted my account and asked for documentation such as tax information, bank accounts, ID's...etc. I provided them with all information the same day. My account is still restricted 3 weeks later and they will not give me a time table for when they will give me my money. I have tried to contact them multiple times but they give the same response each time. Last week i tried to check if it had been finished and they closed my account. Originally they told me it would take 72hrs, then 2 weeks and now they are saying months. They are liars and scammers. I have been fair with them.They will drop a comment below saying to contact their customer support, however the customer support has been useless as far as the verification process. They have zero intention of paying out and therefore the only responsible response is legal action.
Eddie T J Naylor
17 July 2023
Comment from uk.trustpilot.com
very tight as company's go on free stuff dont spin the daily wheel as it will be one free spin or peanuts for betting a certain amount the fake reviews are mad on this review page someone needs to sort them out for that.
David
15 July 2023
Comment from uk.trustpilot.com
Fake Positive Reviews. Be very careful these low life scum,they are posting fake positive reviews to make them look good, funny how they all seem to say how great live chat is,. As for the casino slots, these games are computerized in there favour,you might get lucky the odd time,but you will lose in the end.YOU BEEN WARNED STAY AWAY FROM THERE FIXED CASINO.
vlad
14 July 2023
Comment from uk.trustpilot.com
Even 1 star its to much.I had play on this site for maybe 2 years.I had no spending limits and did not spend large amounts of money,20 £ deposit on 1 pound bet for slots,it had been many deposits but usually I had back 80 % of the deposits in winning.After losses of around 10k in about 2 years maybe 3 now they ask to give me my tax return.When I refused they had closed my acc.How fair is that?
Shaun
14 July 2023
Comment from uk.trustpilot.com
DISGRACE THIS PLACE IT REALLY IS..MY OWN STUPIDITY AND I CAN AFFORD IT BUT £2,700 IN AND THE MOST WOEFUL PRE DETERMINED SCRIPED RTP IVE EVER SEEN! MULTIPLE STAKES RANGING FROM 10P TO £2 AND HONESTLY A PITTANCE BACK ON THE BONUSES REGARDLES OF STAKE! PURE GREEDY COMPANY..IVE SEEN ALOT OF PEOPLE HAVE BEEN RESTRICTED TO PENNIES FOR SPORT/HORSES AND WHAT NOT AND THAT IS LAUGHABLE...BUT THE SLOTS ARE ANOTHER LEVEL! FISHIN FRENZY (OR FISHIN FAKE) IS LUDICROUS..ENDLESS BAITS ENDLESS SAME SCRIPTED BONUSES AND REEL WINS THAT PAY THE SAME LINE CONTINUOUSLY! YOU QUESTION THEM ON THE LIVE CHAT TO GET BACK THE SAME AUTOMATED BOLL*CKS ABOUT RNG AND THAT IT TAKES 100S OF SPINS..TRY DOING 10 THOUSAND PLUS FOR ABSOLUTELY NOTHING! ANYONE WITH A BRAIN KNOWS RTP WOULD KICK IN BUT NOPE SAME OLD STORY! WATCH YOURSELF WHEN AND IF YOU SIGN UP HERE THE 4 STAR REVIEWS ARE DEFINITELY NOT REAL!
Annoymas
12 July 2023
Comment from uk.trustpilot.com
What a fcuking absolute joke. 1300 spins on the same game at 10p and not 1 single bonus feature during this! Does this even happen? Not a chance does it. Totally utter pi ss take. Fcuking robbing theifing baskets...
A Tierney
12 July 2023
Comment from uk.trustpilot.com
Signed up, auto verified and received email, deposited 700 to bet on England u21s final, as soon as this happened they requested 4 different verifications and took 72h to check them, also requested a further bank statement to prove I had made the deposit even though the funds are still in the account? Then rejected my proof and asked for another one, awful customer service and an awful “finance department” . This happened last Wednesday, it’s now Wednesday again, a full week holding my funds.
sandy slots
10 July 2023
Comment from uk.trustpilot.com
A zero star rating would be low. Scammers they did not apply a responsible gaming limit to my account until i lost £1500. and now no chance of this money back as its restricted.After getting my account verified, i started playing, won, and withdrew my winnings, quite efficient and fast withdrawals. I ended up on a losing streak after that. only to be told that they are restricting my account and i will only be able to deposit £200 per month. This is the same day I lost over £1500. Why couldn't they do it a day before? i was more than happy to play and lose £200 per month. So stay away from this casino as well unless your limits are in place and are verified, your documents are fully verified, do not deposit.
Gábor Molnár
10 July 2023
Comment from uk.trustpilot.com
Very fast response very friendly and helpful team thanks guysAll the best for everyone
Eddie T J Naylor
08 July 2023
Comment from uk.trustpilot.com
20 pound in deposit 20p spins on book of dead got a bonus with 19 spent and got paid 5 wow that is mad, if you are doing this to me and everyone else i wonder if you would care to show your profits publicly i doubt it.
Benji Stewart
07 July 2023
Comment from uk.trustpilot.com
I had an issue with my welcome bonus however max was very professional and sorted the problem in minutes
David
07 July 2023
Comment from uk.trustpilot.com
Stay far away from Betvictor... baldy Michael Tabor is scrapping the bottom of the barrel getting these false positive reviews.... Worse bookmaker in the history of betting and for the casino you be better off to burn your money , casino so rigged..Stay Far away from Betvictor..you been warned.
Muttley
07 July 2023
Comment from uk.trustpilot.com
Really polite and helpful, my problem, (which was self inflicted), quickly resolved
Craig Wheeler
07 July 2023
Comment from uk.trustpilot.com
Mar was extremely helpful explaining things i did not know regarding my query. Many thanks
Philip D
06 July 2023
Comment from uk.trustpilot.com
My free spins had expired so contacted customer service to see if they could help with giving me them again and they did as a good will gesture. Will continue using this site because of this. The customer service agents name was Harvey and he was very helpful.
Kae
06 July 2023
Comment from uk.trustpilot.com
Had an issue with withdrawing funds but was resolved with the help of Harvey via the chat function. Thoroughly enjoy the betting app and love the quickness of funds being deposited in my account. Great customer service!
Jojo Joseph
06 July 2023
Comment from uk.trustpilot.com
Betvictor has not been doing ethical business. I wish the Gambling comission takes away the license of this unethical business.I was doing tennis betting on Rublev vs Karatsev 2nd round match. Rublev was leading 5-4 and i bet 1000 pounds for rublev to win the set. Rublev lost the next game and both became 6-6. Later Rublev won the first point of the tie break and The amount that i could cash out was 746. I decided to see if he can win more points to get more cashout value. He lost next point. The app never gave me any cash out amount. I realised now Bet victor got into scam mode. I went into web version of betvictor and what a scam ?? Both the app neither the website gave any cash amount for the rest of the tie break.I am not worried about loosing some of the amount but i could have cashed out 600 pounds and betvictor scam mode made me loose it.Sometimes the app is slow on updating the results and the cash out value. Scam. Please Gambling comission take away the license of this unethical business.If any one has faced similar issues and want to complain to gambling comission about this business then contact me on my gmail id
Nick Tipping
05 July 2023
Comment from uk.trustpilot.com
Sorted issues via chat quickly. Great service. Many thanks.
sean
02 July 2023
Comment from uk.trustpilot.com
great site lots of games to choose from and easy to navigate. live chat is good and agents are quick and efficient especially my agent today 'anthony' was great he was friendly, professional and polite and very helpful had my issue sorted within minutes which helps a lot on gambling sites when you have issues as some live chat is non existant its computerised or you wait for hours think bet victor is going to be the main one i go to and i am on a lot :/ thumbs up from me
Paul Brannan
01 July 2023
Comment from uk.trustpilot.com
I am reviewer and promoter to over 3 million people for ten years.this believe me is a great site.admittidly there is only 2 games and free spins promo I have issue with and reached out to provider.the worst being doghouse megaways.22 deposits this week 20p spins and not a single bonus .2 bonus symbols once is the closest after almost 800 pound wagered.and lucky clucks golden egg feature after building up to 80 pound my data dissopeard but they fixed it got it back but it has been 1 year of constant play and not once activated golden egg.and free spins promo wager ammount win upto rouhhly 200 spins each week for wagering.so far out of wagering thousands of pounds and recieving 1000s of spins i can not win anything.it seems all my free spins return roughly 50p ore 20p.50 spins from wagering 350 pound returns 30p allmosy every ti.e.i did reach out about this issue .from i think the past 500 spins i won roughly 3 pound.im not sure till get stats again.apart from this it is a brilliant site and in my top 5 uk casinos.i do honest reviews so you don't have to play until I have.talksport bet allso great.instant wirhdrawls and I mean instant in 1 muinet.grwat live chat.just 2 games and free spins from wagering promo is the big issue lately.but I don't think it is there fault ,not sure.since playing doghouse megaways past week it's the longest I been without a withdrawable ammount.i researched the game and thousands are same issue for years now.keep up great work.
Saqib
29 June 2023
Comment from uk.trustpilot.com
they have the best casino out all their competitors not even close they also have some kind of theme's at table on particular sports event.... I enjoy playing their with the Georgian dealers and are Extra friendly ....very nice squad... also the promotions they have in sports market is great to.... definitely 5 stars from me
T L
27 June 2023
Comment from uk.trustpilot.com
Great customer service!I also had a bit of confusion when I used the welcome bonus, the deposit is matched 100% up to $400 dollars. However, the whole amount (deposit + bonus) is awarded as a bonus and needs to be wagered 10x (so 400 deposit = $4000 wager requirements).The bonus expires in 7 days but if you contact support they will extend the day count until you either A run out of money or B finish the wager requirement.I spoke to a very nice CSR named Pavol and he took the time to explain all of this to me. Very patient!Would use it again just for good customer support!
Lisa
27 June 2023
Comment from uk.trustpilot.com
I was a bit confused when I done my first deposit on how I get my first deposit bonus went on to live chat and didn’t have to wait for ages to speak to someone. I spoke to Chris in heart bingo he was very quick and very helpful and resolved all my queries thank you Chris x
CheeseGrater
26 June 2023
Comment from uk.trustpilot.com
I lovey man names Jesus helped me today! Was very kind! Very speedy and really made my day! He explained everything very well and clear and I’ll definitely be using your services for longer now!
Alex
22 June 2023
Comment from uk.trustpilot.com
Very poor and cheeky on their welcome offers. Id apparently signed up to another one of their brands so didnt qualify for the welcome offer yet it let me sign up an account and said I was eligible. They only tell you after youve deposited and lost your bet. Customer service didnt want to help either. Go to bet365, they treat their punters way better, they always put their customer first unlike these con-artists. If someone would like to rectify this they can - account 13228953
christodoulos evangelou
21 June 2023
Comment from uk.trustpilot.com
excellent service....great promotions......fast and efficient customer service......forget other sites, stick to bet victor group...especially Max
customer
21 June 2023
Comment from uk.trustpilot.com
Customer service agent Reese was very helpful ?
Joshua Szalajko
20 June 2023
Comment from uk.trustpilot.com
Customer service agent Mar was very friendly and helpful by recrediting a free bet which expired. This good will gesture was much appreciated
customer
19 June 2023
Comment from uk.trustpilot.com
Over 500 spent in 1 hour and NOT ONE BONUS.Stick your RNG. Clearly rigged to hell. Disgusting website. Will never get another penny from my bank. Thankfully I've recorded the session. It will be going directly to the gambling commission. There's something not right here.
Nathan Taylor
17 June 2023
Comment from uk.trustpilot.com
Reese rectified an issue I had
Neil
13 June 2023
Comment from uk.trustpilot.com
Rob Dogs!!!If you want fair gambling, dont bet with this company.You will lose a lot of money!
Banana Man
13 June 2023
Comment from uk.trustpilot.com
Betvictor Go die of a disease every 10 pound I've played every other few days hasn't give any return at 10 pence spins nothing just drained balance every time i deposit your slots are rigged nothing to do with being random you bunch of transgender C.o.c.k S.u.c.k.e.r.s every flagged post will be reposted by me ????
Mark Davies
12 June 2023
Comment from uk.trustpilot.com
Reece credit my account after keep asking for the credit every time when it should be added to the account not good keep asking for the bv loyalty club bonus
Shane
11 June 2023
Comment from uk.trustpilot.com
Antony was very professional and polite. He help me solve the issue very fast & efficiently
Royal casino
10 June 2023
Comment from uk.trustpilot.com
BetVictor.com has been my go-to platform for online betting, and I'm delighted with the overall experience. The wide range of sports markets, competitive odds, and user-friendly interface make it a top choice for sports enthusiasts like me. The positive reviews on Trustpilot are a testament to the excellent service provided by BetVictor.com. Keep up the great work!
random pianist
10 June 2023
Comment from uk.trustpilot.com
I dealt with Reese and he couldn't have made it any easier he was well informed highly professional and incredibly efficient. I was thoroughly impressed with the service provided and would not hesitate to use this platform again
Tom Warren
10 June 2023
Comment from uk.trustpilot.com
Stole my money?! Don't use this company(Bet365, WH, and Ladbrokes are better anyway). They wouldn't return my money(legitimately paid from money I'd earned in my job), until I filled out a questionnaire that asked a bunch of questions that I didn't have the answers for? When I asked them about this, they just pushed me back to the ridiculous questions that they had no issue with when I was paying money in? Avoid betting with these Rip-off merchants. The ones I mentioned early will always treat you well.
Ayooluwapo Wintola
09 June 2023
Comment from uk.trustpilot.com
This company is a complete and total fraud. Very experienced scammers and very cold. I've never experienced this in my life. After being verified i played a second game few weeks my first game which i lost. Few hours to the match my account was closed claiming dishonesty activities on my account. I just bet nothing dishonest about that. The game I played won but they won't pay both winnings and initial deposit but I shouldn't feel bad After All it's in their rubbish T&C which only helps them defraud you. The coldest term I've ever heard from support is ITS A BUSINESS DECISION meaning Since paying me my winnings doesn't favor them why don't they close the account. Don't let them do that To you. They'll definitely hear from my lawyers. So unreasonable Not even a listening ear.
Rebecca Gilmour
09 June 2023
Comment from uk.trustpilot.com
Spoke to Mar when I needed to some help with a welcome bonus: Very helpful and received extremely positive customer service
Neil
09 June 2023
Comment from uk.trustpilot.com
If you are gambling on non reality games then dont bother with this company.You will very rarely get any profit.I have bet thousands of pounds over the past 3-4 years and hardly got anything back. A bit of a con I believe.I gamble on other sites i.e. Virgin/William Hill/BetFred/Ladbrookes and get a much much better return.Keep away!
annabelle
08 June 2023
Comment from uk.trustpilot.com
Excellent customer service Belen was very helpful and dealt with my query promptly and efficiently.
Paul
08 June 2023
Comment from uk.trustpilot.com
0ver 500 SPINS 80 down the drain without a single bonus feature, SHOCKING, reading the previous review looks like I'm not the only one, obviously rigged to drain as much as you allow them
David
08 June 2023
Comment from uk.trustpilot.com
Baldy Michael tabor must be stuck for money with the way he's fixing the casino, vault cracker 55 spins not cracked one vault,came back again 2 days after 25 spins not cracked one vault. This random number is just an excuse for them,I hope baldy tabor gets fined millions.As to the scumbag that's reply to reviews,you should be ashamed working for a corrupt company. NO REPLY PLEASE,IT WILL BE ONLY LIES.
Gareth Farrington
25 July 2023
Comment from uk.trustpilot.com
Reese was incredibly helpful, polite and understanding as well as offering above and beyond what is expected of him.
Reese was incredibly helpful, polite and understanding as well as offering above and beyond what is expected of him.